PFD report

June PHILLIPS · Prevention of Future Deaths report

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Issued 28 Feb 2025•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure of care home records to accurately reflect deterioration in condition
  2. Failure to update falls prevention risk assessments after falls and deterioration in condition
    Part of recurring concern: Failure to update risk assessments after material changes or safety eventsPart of recurring concern: Inadequate control of falls risks
  3. Inadequate investigation of post-fall incidents
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Provide staff supervision addressing accurate and timely reporting and recording.

    Stated by Care Home ManagerStated completedThe respondent said that this action was complete when they made their response on 3 March 2025.
  2. Action

    Update falls risk assessments within 24 hours and document follow-up in care records.

    Stated by Care Home ManagerStated completedThe respondent said that this action was complete when they made their response on 3 March 2025.
  3. Action

    Implement root-cause analysis and incident-investigation tools for falls.

    Stated by Care Home ManagerStated completedThe respondent said that this action was complete when they made their response on 3 March 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of care home records to accurately reflect deterioration in condition

Wider context from the report

“1. The care home records were inaccurate and did not correctly reflect the deterioration in Mrs Phillips condition after the fall. There is a concern that this creates a risk of further deaths. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to update falls prevention risk assessments after falls and deterioration in condition

Wider context from the report

“2. The risk assessment for prevention of falls was not updated when it should have been after her fall on 07/04/23 and when her condition deteriorated. There is a concern that this create a risk of further deaths as risk assessments are not up to date. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events; Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate investigation of post-fall incidents

Wider context from the report

“3. The post falls investigation did not adequately investigate the circumstances of the fall. There is a concern that this creates a risk of future deaths as lessons are not learnt from incidents. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Inadequate safety incident investigations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide staff supervision addressing accurate and timely reporting and recording.

Verbatim wording from the response

“6. Each staff member within the care home has received a supervision. It is recorded and discussed within the supervision the importance of reporting and recording in an accurate and timely manner. All supervisions as of February 2025 and before this time reflects this discussion.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update falls risk assessments within 24 hours and document follow-up in care records.

Verbatim wording from the response

“1. The documentation following a resident having a fall in the home is as follows the falls risk assessment (screening for tools part one and part two) are updated within 24 hours this is then followed through and documented within the care records. A root analysis tool along with an incident investigation form has now been implemented.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement root-cause analysis and incident-investigation tools for falls.

Verbatim wording from the response

“1. The documentation following a resident having a fall in the home is as follows the falls risk assessment (screening for tools part one and part two) are updated within 24 hours this is then followed through and documented within the care records. A root analysis tool along with an incident investigation form has now been implemented.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a documentation lead role to oversee falls and risk assessments, with monthly accident audits and timely responses.

Verbatim wording from the response

“14. We have implemented a lead of documentation who is responsible for checking and over seeing i.e. falls and risk assessments. All accidents are audited monthly and responded to accordingly and in a timely manner.”

Source location

Response from Willow Grange Care Home
Page 2 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold staff meetings reinforcing accurate incident assessment, timely reporting and compliance with policy and guidance.

Verbatim wording from the response

“7. Staff meetings have been held following June Phillips fall where it has been discussed the importance of documenting and reporting accurately and timely. A Staff meeting took place as of 11th March 2025 to inform the staff of the Coroners Court hearing regarding June Phillips and to discuss the importance of completing an accurate assessment of each accident and incident and also reacting promptly and in accordance to policy and updated guidance.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain body maps, daily injury updates and photographic evidence within residents’ care plans.

Verbatim wording from the response

“2. Body maps are in situ for resident who have sustained injuries and are updated daily, and photographs are taken of the wounds/injuries as evidence and are attached to the individual care plans.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Participate in managers’ support groups and registered-managers forums to strengthen management support and learning.

    Stated by Care Home ManagerStated in progressThe respondent said that this action was in progress when they made their response on 3 March 2025.
  2. 2

    Provide ongoing refresher first-aid and manual-handling training for all staff.

    Stated by Care Home ManagerStated in progressThe respondent said that this action was in progress when they made their response on 3 March 2025.
  3. 3

    Update the head-injury policy so emergency services are called after any fall involving blood-thinning medication, regardless of apparent injury.

    Stated by Care Home ManagerStated completedThe respondent said that this action was complete when they made their response on 3 March 2025.
  4. 4

    Require professionals to document findings directly in residents’ personalised care plans.

    Stated by Care Home ManagerStated completedThe respondent said that this action was complete when they made their response on 3 March 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate in managers’ support groups and registered-managers forums to strengthen management support and learning.

Verbatim wording from the response

“13. The manager has joined a managers support group on social media which has proved to be very informative. The manager is also attending registered managers forums which again as proved very empowering.”

Source location

Response from Willow Grange Care Home
Page 2 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ongoing refresher first-aid and manual-handling training for all staff.

Verbatim wording from the response

“12. All staff receiving refresher first aid training along with manual handling training. As of March 2025, all staff are receiving their refresher first aid training this is ongoing. Also, refresher Manual handling training.”

Source location

Response from Willow Grange Care Home
Page 2 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the head-injury policy so emergency services are called after any fall involving blood-thinning medication, regardless of apparent injury.

Verbatim wording from the response

“8. Following the fall of June Phillips, we updated our policy regarding residents who sustain a head injury and are on a blood thinner medication 999 is called, but as”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require professionals to document findings directly in residents’ personalised care plans.

Verbatim wording from the response

“5. Professional i.e. social workers, best interest assessors are asked to document their findings directly on to the individuals personalised care plan. This again avoids miscommunication and clear and transparent understanding of the outcome.”

Source location

Response from Willow Grange Care Home
Page 1 · response
Published 3 March 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026