Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 23
HM Prison and Probation Service
Assign a Custodial Manager to oversee keyworker allocation, training and data, with weekly management review.
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HM Prison and Probation Service
Increase prison officer staffing through recruitment, bringing HMP Wandsworth above its target staffing level.
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HM Prison and Probation Service
Automatically assign keyworkers to higher-risk prisoners to provide support at the earliest opportunity.
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HM Prison and Probation Service
Implement monthly assurance checks comparing documented ACCT observations with CCTV footage and take action on non-compliance.
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HM Prison and Probation Service
Brief prison staff on roll-check responsibilities, including timely completion and obtaining a wellbeing response from each prisoner.
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HM Prison and Probation Service
Train and brief prison staff to recognise heightened self-harm and suicide risks among foreign national offenders.
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HM Prison and Probation Service
Work with Catch22 to provide foreign national offenders with bespoke induction and translated information in the ten most common languages.
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Department of Health and Social Care
Provide training to the wider healthcare team on the amended referral process.
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Department of Health and Social Care
Require patient screening to identify translation needs and risks for patients on immigration hold or awaiting extradition.
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Department of Health and Social Care
Appoint a new operational manager for the prison mental health team.
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Department of Health and Social Care
Improve healthcare staff understanding of how to use the NOMIS system.
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Department of Health and Social Care
Establish forums for prison and healthcare staff to share knowledge about prisoners of concern.
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Department of Health and Social Care
Refresh and develop mental health team skills in referral management, triage and waiting-list oversight.
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Department of Health and Social Care
Amend and simplify the referral process.
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Department of Health and Social Care
Fill the vacant mental health in-reach team post.
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Department of Health and Social Care
Provide role-appropriate Basic Life Support or Immediate Life Support training to all healthcare staff.
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Oxleas NHS Foundation Trust
Record mental health caseload information, named case managers and care plans in NOMIS while addressing GDPR requirements.
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Oxleas NHS Foundation Trust
Use bank or agency staff to fill vacant mental health service posts during recruitment.
View source
Oxleas NHS Foundation Trust
Provide NOMIS training and support to the practice development nurse, new users and existing users requiring assistance.
View source
Oxleas NHS Foundation Trust
Recruit vacant mental health in-reach nursing posts following the successful recruitment campaign.
View source
Oxleas NHS Foundation Trust
Operate the Enhanced Support Service as a joint healthcare-prison multidisciplinary team for high-risk prisoners.
View source
Oxleas NHS Foundation Trust
Provide basic and intermediate life-support training and maintain current compliance for healthcare staff providing clinical care on site.
View source
Oxleas NHS Foundation Trust
Reinstate and enable NOMIS access for healthcare staff, with access demonstrations recorded and monitored.
View source
× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Out-of-date First Aid refresher training for healthcare staff
Wider context from the report “(6) First Aid refresher training is not up to date for all healthcare staff .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure of prison and healthcare staff to share knowledge about people presenting with serious and enduring mental health illness
Wider context from the report “(4) Communication between prison and healthcare staff regarding: (a) knowledge sharing of those presenting with a serious and enduring mental health illness, such as schizophrenia ; (b) inconsistent understanding of healthcare access to the NOMIS by both prison and healthcare staff; and (c) de-activation of NOMIS accounts for healthcare staff due to lack of use – 21 healthcare accounts were de-activated notwithstanding an increase in available terminals.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Inconsistent understanding among prison and healthcare staff of healthcare access to NOMIS
Wider context from the report “(4) Communication between prison and healthcare staff regarding: (a) knowledge sharing of those presenting with a serious and enduring mental health illness, such as schizophrenia; (b) inconsistent understanding of healthcare access to the NOMIS by both prison and healthcare staff ; and (c) de-activation of NOMIS accounts for healthcare staff due to lack of use – 21 healthcare accounts were de-activated notwithstanding an increase in available terminals.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Ongoing challenges in prison officer checks of roll calls and ACCT observations
Wider context from the report “(5) Prison officer checks of roll calls/ACCT observations - recent audit by HMP Wandsworth suggests on-going challenges .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Insufficient Mental Health in-reach team staffing for timely meaningful and quality mental health assessments
Wider context from the report “(1) Staffing within the Mental Health in-reach team impacting the timely undertaking of meaningful and quality mental health assessments .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Deactivation of healthcare staff NOMIS accounts due to lack of use
Wider context from the report “(4) Communication between prison and healthcare staff regarding: (a) knowledge sharing of those presenting with a serious and enduring mental health illness, such as schizophrenia; (b) inconsistent understanding of healthcare access to the NOMIS by both prison and healthcare staff; and (c) de-activation of NOMIS accounts for healthcare staff due to lack of use – 21 healthcare accounts were de-activated notwithstanding an increase in available terminals .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of prison staff knowledge of the heightened risk of foreign nationals in custody
Wider context from the report “(3) Knowledge of prison staff of the heightened risk of foreign nationals in custody , despite a higher proportion of foreign nationals being detained at HMP Wandsworth.
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Staffing levels diluting key worker scheme requirements
Wider context from the report “(2) Staffing within HMP Wandsworth resulting in a dilution to the requirements for the key worker scheme .
” Is this part of a recurring concern? Yes — Unreliable prison keyworker support scheme .
Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Assign a Custodial Manager to oversee keyworker allocation, training and data, with weekly management review.
Verbatim wording from the response “HMP Wandsworth now has an assigned Custodial Manager to provide robust oversight of allocation, training and data of the keyworker scheme. The data is shared weekly during the”
Source location Response from HM Prison and Probation Service Page 1 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Increase prison officer staffing through recruitment, bringing HMP Wandsworth above its target staffing level.
Verbatim wording from the response “I have received assurance from the Governor of HMP Wandsworth that there has been improvement in staffing figures and that there is evidence of a higher retention rate as the months progress. There has been a recent recruitment intake which has added to the existing staffing group and has elevated HMP Wandsworth’s prison officer levels to above the target staffing figure.”
Source location Response from HM Prison and Probation Service Page 1 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Automatically assign keyworkers to higher-risk prisoners to provide support at the earliest opportunity.
Verbatim wording from the response “morning meeting to provide consistent management oversight. Additionally, prisoners who are deemed to be higher risk are automatically assigned a keyworker to ensure they are provided with adequate support at the earliest opportunity. The combination of improvement in staffing and the allocation of managerial oversight to the keyworker scheme will contribute to an improvement in its delivery.”
Source location Response from HM Prison and Probation Service Page 2 · response Published 23 July 2025
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement monthly assurance checks comparing documented ACCT observations with CCTV footage and take action on non-compliance.
Verbatim wording from the response “Prison staff have received briefings with regards to their responsibilities during roll checks, including the need for timely completion and the requirement for a response to be gained from the prisoner to ensure their wellbeing. This has resulted in an improvement in documented roll check timings. The Governor of HMP Wandsworth has now also implemented a monthly assurance check, which cross references documented ACCT observations against CCTV footage. Appropriate action is taken against any member of staff who does not complete these checks in line with national policy.”
Source location Response from HM Prison and Probation Service Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Brief prison staff on roll-check responsibilities, including timely completion and obtaining a wellbeing response from each prisoner.
Verbatim wording from the response “Prison staff have received briefings with regards to their responsibilities during roll checks, including the need for timely completion and the requirement for a response to be gained from the prisoner to ensure their wellbeing. This has resulted in an improvement in documented roll check timings. The Governor of HMP Wandsworth has now also implemented a monthly assurance check, which cross references documented ACCT observations against CCTV footage. Appropriate action is taken against any member of staff who does not complete these checks in line with national policy.”
Source location Response from HM Prison and Probation Service Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Train and brief prison staff to recognise heightened self-harm and suicide risks among foreign national offenders.
Verbatim wording from the response “HMP Wandsworth are working collaboratively with Catch 22 to improve the support given to FNOs whilst in custody. This includes facilitating a bespoke induction plan and translating all information available to prisoners into the ten most common languages to ensure all FNOs have equal access. Prison staff are made aware during their initial ACCT training of the groups of prisoners who are at heightened risk of self-harm and suicide, such as FNOs. This includes recognising risks in a prisoner’s history and their presentation, rather than relying solely on verbal information received from the individual. This information is now also regularly communicated to prison staff during briefings.”
Source location Response from HM Prison and Probation Service Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work with Catch22 to provide foreign national offenders with bespoke induction and translated information in the ten most common languages.
Verbatim wording from the response “HMP Wandsworth are working collaboratively with Catch 22 to improve the support given to FNOs whilst in custody. This includes facilitating a bespoke induction plan and translating all information available to prisoners into the ten most common languages to ensure all FNOs have equal access. Prison staff are made aware during their initial ACCT training of the groups of prisoners who are at heightened risk of self-harm and suicide, such as FNOs. This includes recognising risks in a prisoner’s history and their presentation, rather than relying solely on verbal information received from the individual. This information is now also regularly communicated to prison staff during briefings.”
Source location Response from HM Prison and Probation Service Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide training to the wider healthcare team on the amended referral process.
Verbatim wording from the response “Since then, actions have focussed on refreshing and developing the skills of the mental health team in the effective management of referrals, patient triage, and waiting list oversight. The referral process has now been amended and simplified, with training provided to support the wider healthcare team. Other actions taken include a requirement for staff to specifically comment on the need for translation services as part of the patient screening”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Require patient screening to identify translation needs and risks for patients on immigration hold or awaiting extradition.
Verbatim wording from the response “Since then, actions have focussed on refreshing and developing the skills of the mental health team in the effective management of referrals, patient triage, and waiting list oversight. The referral process has now been amended and simplified, with training provided to support the wider healthcare team. Other actions taken include a requirement for staff to specifically comment on the need for translation services as part of the patient screening”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Appoint a new operational manager for the prison mental health team.
Verbatim wording from the response “I understand your concerns about staffing shortages within the mental health in-reach team at HMP Wandsworth, and how that may have impacted the quality of mental health assessments. I understand from NHS England that, at the time of Mr Gladysz’s death, the team had a vacancy for one whole time equivalent staff member, and that this has now been filled. In addition, the internal patient safety investigation into Mr Gladysz’s death carried out by Oxleas NHS Foundation Trust, as the healthcare provider at HMP Wandsworth, highlighted wider staff concerns around a lack of supportive leadership at the time of the incident. I am assured by NHS England that these issues have since been addressed, with the appointment in late 2024 of a new operational manager to the prison’s mental health team.”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Improve healthcare staff understanding of how to use the NOMIS system.
Verbatim wording from the response “You have also raised concerns around communication between prison and healthcare staff, including a lack of knowledge sharing and a lack of understanding about accessing the NOMIS system. I would agree that appropriate information sharing is essential to support the ongoing care provided to patients in prison settings. I understand that a number of fora have now been set up at HMP Wandsworth to facilitate the sharing of knowledge between prison and healthcare staff about prisoners of concern, including those with complex mental health needs, such as schizophrenia. Action has also been taken to improve understanding around the use of the NOMIS system by healthcare staff.”
Source location Response from Department for Health and Social Care Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Establish forums for prison and healthcare staff to share knowledge about prisoners of concern.
Verbatim wording from the response “You have also raised concerns around communication between prison and healthcare staff, including a lack of knowledge sharing and a lack of understanding about accessing the NOMIS system. I would agree that appropriate information sharing is essential to support the ongoing care provided to patients in prison settings. I understand that a number of fora have now been set up at HMP Wandsworth to facilitate the sharing of knowledge between prison and healthcare staff about prisoners of concern, including those with complex mental health needs, such as schizophrenia. Action has also been taken to improve understanding around the use of the NOMIS system by healthcare staff.”
Source location Response from Department for Health and Social Care Page 2 · response Published 23 July 2025
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Refresh and develop mental health team skills in referral management, triage and waiting-list oversight.
Verbatim wording from the response “Since then, actions have focussed on refreshing and developing the skills of the mental health team in the effective management of referrals, patient triage, and waiting list oversight. The referral process has now been amended and simplified, with training provided to support the wider healthcare team. Other actions taken include a requirement for staff to specifically comment on the need for translation services as part of the patient screening”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Amend and simplify the referral process.
Verbatim wording from the response “Since then, actions have focussed on refreshing and developing the skills of the mental health team in the effective management of referrals, patient triage, and waiting list oversight. The referral process has now been amended and simplified, with training provided to support the wider healthcare team. Other actions taken include a requirement for staff to specifically comment on the need for translation services as part of the patient screening”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Fill the vacant mental health in-reach team post.
Verbatim wording from the response “I understand your concerns about staffing shortages within the mental health in-reach team at HMP Wandsworth, and how that may have impacted the quality of mental health assessments. I understand from NHS England that, at the time of Mr Gladysz’s death, the team had a vacancy for one whole time equivalent staff member, and that this has now been filled. In addition, the internal patient safety investigation into Mr Gladysz’s death carried out by Oxleas NHS Foundation Trust, as the healthcare provider at HMP Wandsworth, highlighted wider staff concerns around a lack of supportive leadership at the time of the incident. I am assured by NHS England that these issues have since been addressed, with the appointment in late 2024 of a new operational manager to the prison’s mental health team.”
Source location Response from Department for Health and Social Care Page 1 · response Published 23 July 2025
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide role-appropriate Basic Life Support or Immediate Life Support training to all healthcare staff.
Verbatim wording from the response “Finally, with regard to your concern that first aid refresher training is not up to date for all healthcare staff, as part of the national service specification for prison healthcare, it is expected for all prison healthcare staff to be trained in basic life support, with annual refresher training included in their mandatory and statutory training plans. At HMP Wandsworth, all healthcare staff undertake Basic Life Support or Immediate Life Support training, dependent on their role.”
Source location Response from Department for Health and Social Care Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Record mental health caseload information, named case managers and care plans in NOMIS while addressing GDPR requirements.
Verbatim wording from the response “The mental health team do not currently make any entries within the NOMIS system for people who are under the mental health caseload however work is in progress to address this and it is anticipated that entries will be made by caseload managers that will ensure that the named case manager and relevant care plans are documented and GDPR guidelines are adhered too.”
Source location Response from NHS England Page 3 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use bank or agency staff to fill vacant mental health service posts during recruitment.
Verbatim wording from the response “Oxleas NHS Foundation Trust are supported with a proactive temporary staffing team, and we endeavour to fill vacant posts within this service with bank or agency staff during the recruitment process.”
Source location Response from NHS England Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide NOMIS training and support to the practice development nurse, new users and existing users requiring assistance.
Verbatim wording from the response “All members of healthcare are expected to have an activated NOMIS account. Staff with deactivated accounts have been requested to be reinstated. There is no confirmed date for reactivation; however, confirmation has been received that the accounts of those still employed by the Trust have been reactivated. The practice development nurse (PDN) and team leader have been working with staff since the beginning of August, and it is anticipated that all staff will have access to NOMIS and be able to demonstrate this to their line manager before 15 October 2025. A record of this is being maintained and will continue to be monitored. Training and support on the use of NOMIS have been provided to the PDN and will be available to all new users and to existing users where support is required.”
Source location Response from NHS England Page 3 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Recruit vacant mental health in-reach nursing posts following the successful recruitment campaign.
Verbatim wording from the response “The permanent fill rate of the in reach mental health nursing team between April 2023 and January 2024 was 33 % and 67% respectively. The current permanent fill rate of the mental health in reach nursing team is 67% and following a successful recruitment campaign these vacancies are currently being recruited to, and we anticipate a start date to be soon.”
Source location Response from NHS England Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Operate the Enhanced Support Service as a joint healthcare-prison multidisciplinary team for high-risk prisoners.
Verbatim wording from the response “The Enhanced Support Service (ESS) was introduced in May 2025 and comprises of a small multi-disciplinary team, including healthcare and prison colleagues who work closely together with a small caseload of the most violent and disruptive prisoners. This care is provided using an individualised, psychologically informed approach.”
Source location Response from NHS England Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Provide basic and intermediate life-support training and maintain current compliance for healthcare staff providing clinical care on site.
Verbatim wording from the response “Basic life support (BLS) and Intermediate life support (ILS) training is provided to all members of the healthcare team. The current compliance rate for ILS training is 89% and BLS training is 81%. All staff who are currently rostered to provide clinical care on site are up to date with their training compliance.”
Source location Response from NHS England Page 3 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Reinstate and enable NOMIS access for healthcare staff, with access demonstrations recorded and monitored.
Verbatim wording from the response “All members of healthcare are expected to have an activated NOMIS account. Staff with deactivated accounts have been requested to be reinstated. There is no confirmed date for reactivation; however, confirmation has been received that the accounts of those still employed by the Trust have been reactivated. The practice development nurse (PDN) and team leader have been working with staff since the beginning of August, and it is anticipated that all staff will have access to NOMIS and be able to demonstrate this to their line manager before 15 October 2025. A record of this is being maintained and will continue to be monitored. Training and support on the use of NOMIS have been provided to the PDN and will be available to all new users and to existing users where support is required.”
Source location Response from NHS England Page 3 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation HM Prison and Probation Service or the Ministry of Justice is responsible for addressing concerns about prison staff knowledge, checks and suicide prevention observations.
Verbatim wording from the response “I would expect your concerns around poor knowledge among prison staff, prison officer checks during roll calls and suicide prevention observations to be addressed by HM Prison and Probation Service and/or the Ministry of Justice in their responses to you.”
Source location Response from Department for Health and Social Care Page 2 · response Published 23 July 2025
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Existing mandatory training arrangements and staff completion of basic or immediate life support training address first-aid refresher concerns.
Verbatim wording from the response “Finally, with regard to your concern that first aid refresher training is not up to date for all healthcare staff, as part of the national service specification for prison healthcare, it is expected for all prison healthcare staff to be trained in basic life support, with annual refresher training included in their mandatory and statutory training plans. At HMP Wandsworth, all healthcare staff undertake Basic Life Support or Immediate Life Support training, dependent on their role.”
Source location Response from Department for Health and Social Care Page 2 · response Published 23 July 2025
Open published response