PFD report

Gillian Rose Taylor · Prevention of Future Deaths report

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Issued 11 May 2016•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Increased risk of self-harm or suicide following adverse experiences of sectioning
  2. Lack of continuity of treatment
    Part of recurring concern: Failure to provide continuity of patient care
  3. Lack of an acute treatment facility for acute admission patients in Powys
    Part of recurring concern: Insufficient acute hospital capacity for patients requiring admission
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Amend and implement the Unable to Make Contact Protocol for CRHT staff responding to missed contacts and unavailable service users.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 11 May 2016.
  2. Action

    Implement the Acute Service Line Welfare Check Protocol for inpatients and CRHT service users.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 11 May 2016.
  3. Action

    Launch, train staff on and cascade the new Unable to Make Contact Protocol across CRHT teams, matrons and managers.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 11 May 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    A hospital admission does not require changing the patient's statutory care coordinator under the applicable mental health care arrangements.

    Stated by Powys Teaching Local Health BoardExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Increased risk of self-harm or suicide following adverse experiences of sectioning

Wider context from the report

“(3) The evidence showed that, on balance, it is likely that the experience of being sectioned in these circumstances had an adverse effect upon Mrs Taylor which fuelled an unwillingness, on her part, to engage with Mental Health professionals thereby increasing her risk of self harm/suicide. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of continuity of treatment

Wider context from the report

“(2) As a consequence of 1 above there is often a lack of continuity of treatment which can be to the detriment of the patient concerned. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an acute treatment facility for acute admission patients in Powys

Wider context from the report

“(4) It is believed that Powys Health Board is the only Health Board in the country that has no facility available to it for the treatment of acute admission patients in the position of Mrs Taylor. ”

Is this part of a recurring concern?

Yes — Insufficient acute hospital capacity for patients requiring admission.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an acute treatment facility for acutely unwell patients in Powys

Wider context from the report

“(1) There is no acute facility in Powys for the treatment of acutely unwell patients, which the evidence showed, often leads to patients being moved the length and breadth of the country to an establishment where a bed can be found. The evidence also showed that the local acute unit at the Redwoord Centre in Shrewsbury had recently experienced a significant reduction in the number of acute beds available compounding and exacerbating the problem. ”

Is this part of a recurring concern?

Yes — Insufficient acute hospital capacity for patients requiring admission.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend and implement the Unable to Make Contact Protocol for CRHT staff responding to missed contacts and unavailable service users.

Verbatim wording from the response

“i) I am aware that at the inquest you heard evidence from ████████ Acting Assistant Director for East Kent Acute Mental Health Services about the considerable efforts the Trust had begun implementing to mitigate the risk of similar deaths occurring. Following the inquest, the Trust continued in this work in addition to taking further steps, in particular, making changes to the ‘Unable to Make Contact’ Protocol. The Protocol has been subject to a further”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 1 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Acute Service Line Welfare Check Protocol for inpatients and CRHT service users.

Verbatim wording from the response

“vii) The new Protocol needs to be read in conjunction with the recently finalised ‘Acute Service Line Welfare Check Protocol’ which is a document that has been jointly developed with Kent police. A copy of this is enclosed for ease of reference. The ‘Welfare Check Protocol’ is applicable to in-patient’s and people under the care of the Crisis Resolution Home Treatment team.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch, train staff on and cascade the new Unable to Make Contact Protocol across CRHT teams, matrons and managers.

Verbatim wording from the response

“iii) The new ‘Unable to Make Contact’ Protocol was launched at the Acute Leadership Forum, with training given on 8 March 2016, cascaded to all CRHT teams. This has also been circulated to all matrons and managers and training is being provided at minuted team meetings. It has also been highlighted in the Acute Service Line Lessons Bulletin. The same process was used to launch the Acute Service Line Welfare Check, which has been effective.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot and audit the amended Unable to Make Contact Protocol, collating outcomes for reporting to Patient Safety.

Verbatim wording from the response

“iv) The new Protocol is being piloted in CRHTs trust wide for 3 months to help the teams to understand what changes may need to be made, in order to make this a robust and workable process. All CRHT staff have been asked to provide details to their manager each time the protocol is used during the pilot period with details of how it worked and of the outcome of events so that these can be audited. The outcome of this monitoring will be collated in mid June and will then report back into Patient Safety.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight the Unable to Make Contact Protocol during shift handovers, team meetings and individual supervision where necessary.

Verbatim wording from the response

“i) Louise Clack, who was the senior member of Trust management at the inquest has briefed about the evidence given by the shift coordinator. The lack of conversance with the policy was disappointing. An immediate action from this was taken to ensure that the contents of the policy are highlighted to staff in shift handovers and team meetings, and where necessary, for this to be dealt with during individual supervision.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore every available in-county treatment option before arranging out-of-county admission.

Verbatim wording from the response

“We acknowledge that when a North Powys patient is admitted out of area this can be disruptive for both patient and their family, and prior to admission out of county we seek to explore every in county treatment option first. We continue to commission inpatient provision in the Redwoods centre, however across the UK access to specialist beds is limited and unfortunately we share the same challenges in securing in patient beds close to home as many of our neighbouring Health Boards.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue repatriating adult mental health services to direct delivery by Powys Teaching Health Board.

Verbatim wording from the response

“In summary, having considered the matters you have raised, we have taken action as described below to put in place robust, high quality, safe services for our Powys population. As you will read, these actions are continuing reflecting the current work within Powys Teaching Local Health Board to repatriate adult mental health services.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 1 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a fully functioning Crisis Resolution Home Treatment Team providing acute hospital-level care at home.

Verbatim wording from the response

“A series of steps was taken. This involved establishing a fully functioning CRHTT which reduced the need for admissions out of county. Weekly discussions were put in place between Redwoods and local services to help get patients admitted to Redwoods when needed. Additional funding was allocated to the local service in Montgomeryshire, including for additional care co-ordination to help address out of county admissions. This was monitored on a weekly basis. The graphs attached at Appendix 1 (enclosed) show that the difficulties with admission significantly reduced for a sustained period. As the second graph indicates, acute admissions had been falling during October 2015 although they started to rise during November.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate additional funding for Montgomeryshire services, including additional care coordination to address out-of-county admissions.

Verbatim wording from the response

“A series of steps was taken. This involved establishing a fully functioning CRHTT which reduced the need for admissions out of county. Weekly discussions were put in place between Redwoods and local services to help get patients admitted to Redwoods when needed. Additional funding was allocated to the local service in Montgomeryshire, including for additional care co-ordination to help address out of county admissions. This was monitored on a weekly basis. The graphs attached at Appendix 1 (enclosed) show that the difficulties with admission significantly reduced for a sustained period. As the second graph indicates, acute admissions had been falling during October 2015 although they started to rise during November.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Facilitate a meeting of all health board mental health managers to discuss using Welsh NHS beds when local beds are unavailable, considering proximity to patients’ homes.

Verbatim wording from the response

“Since your report a meeting between all Health Boards mental health managers facilitated by Welsh Government has been held to discuss using Welsh NHS beds whenever possible if local beds are not available. It was accepted that proximity to a patients home would have to be considered in this context.”

Source location

2016-0178-Response-by-Welsh-Government
Page 1 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A hospital admission does not require changing the patient's statutory care coordinator under the applicable mental health care arrangements.

Verbatim wording from the response

“As explained above additional funding was provided to strengthen care co-ordination. A Crisis Resolution Home Treatment Team was also implemented providing acute hospital level care at home with which Mrs Taylor engaged. Mrs Taylor would have had a statutory care co-ordinator and care and treatment plan under the Mental Health (Wales) Measure 2010. As set out in Paragraph 3.19 of the Code of Practice to Parts 2 and 3 of the Mental Health (Wales) Measure 2010 it is not necessary to change the care co-ordinator when a patient is admitted to hospital.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Acute adult mental health provision already exists within Powys, contrary to the concern that no acute facility is available.

Verbatim wording from the response

“It is important to clarify that there is acute adult mental health provision within Powys in addition to the services we commission from other providers close to our borders.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 1 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing statutory care coordinators and holistic care and treatment plans are considered sufficient to assure continuity for Welsh patients placed out of area.

Verbatim wording from the response

“Under the Mental Health (Wales) Measure 2010 (the Measure) all patients in Wales receiving secondary mental health services must have a care coordinator and a care and treatment plan. This applies to Welsh patients who are placed ‘out of area’. It is the responsibility of the ‘home’ health board to ensure the person receiving care and treatment has a care coordinator and a holistic statutory plan. The care coordinator would normally attend reviews wherever a patient is, whether in England or Wales, this safeguard should assure continuity of care for all Welsh patients.”

Source location

2016-0178-Response-by-Welsh-Government
Page 1 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Powys is responsible for commissioning mental health services for its rural, dispersed population, including local and neighbouring-provider beds.

Verbatim wording from the response

“It is for Powys which is a very rural county to commission services for their smaller and dispersed population and in fact they do have acute mental health beds provided in Bronllys Hospital. There are also beds commissioned from neighbouring Trusts and Health Boards to minimise distances travelled by the population, or to provide expertise that require a level of critical mass and to meet professional guidelines that a population the size of Powys could not be expected to reach.”

Source location

2016-0178-Response-by-Welsh-Government
Page 1 · response
Published 11 May 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Continue finalising an overarching Trust policy with Kent Police to establish a consistent risk-based approach to police working across Trust services.

    Stated by Kent and Medway Mental Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 May 2016.
  2. 2

    Provide extended-hours clinical manager cover, including nights and weekends, for CRHT operational staff seeking advice.

    Stated by Kent and Medway Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 11 May 2016.
  3. 3

    Establish weekly discussions between Redwoods and local services to facilitate admissions when needed.

    Stated by Powys Teaching Local Health BoardStated completedThe respondent said that this action was complete when they made their response on 11 May 2016.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Powys cannot provide the full range of specialised inpatient services because it cannot safely meet all Royal College of Psychiatry requirements.

    Stated by Powys Teaching Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  2. 2

    The return of South Powys acute services to local management depends on recruiting permanent medical staff for vacant posts.

    Stated by Powys Teaching Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  3. 3

    Suitable specialist inpatient beds close to home are limited, restricting the ability to secure local placements.

    Stated by Powys Teaching Local Health BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue finalising an overarching Trust policy with Kent Police to establish a consistent risk-based approach to police working across Trust services.

Verbatim wording from the response

“vi) The results of the audit of this pilot can also be fed into the overarching policy that we are currently finalising with the Kent Police to cover all of the Trust’s working with them and to ensure a consistent approach based on the identified risk with that employed by the community teams.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide extended-hours clinical manager cover, including nights and weekends, for CRHT operational staff seeking advice.

Verbatim wording from the response

“ii) There have also been recent changes in the structure of the Crisis Resolution Home Treatment teams, meaning that there is an experienced practitioner in the form of a clinical manager who are on shift for extended hours, including up to midnight and at weekends, that operational staff in the CRHT can seek advice from. This is in addition to the On Call Manager and Consultant rotas that were already in place.”

Source location

2016-0178-Response-by-Kent-and-Medway-NHS-Trust
Page 3 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekly discussions between Redwoods and local services to facilitate admissions when needed.

Verbatim wording from the response

“A series of steps was taken. This involved establishing a fully functioning CRHTT which reduced the need for admissions out of county. Weekly discussions were put in place between Redwoods and local services to help get patients admitted to Redwoods when needed. Additional funding was allocated to the local service in Montgomeryshire, including for additional care co-ordination to help address out of county admissions. This was monitored on a weekly basis. The graphs attached at Appendix 1 (enclosed) show that the difficulties with admission significantly reduced for a sustained period. As the second graph indicates, acute admissions had been falling during October 2015 although they started to rise during November.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Powys cannot provide the full range of specialised inpatient services because it cannot safely meet all Royal College of Psychiatry requirements.

Verbatim wording from the response

“As Powys is one of the most sparsely populated counties in England and Wales it is not possible to provide the full range of specialised in-patient services here. It is clear that PTHB would not be able to comply with all the requirements of the Royal College of Psychiatry needed to run some specialised services safely.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The return of South Powys acute services to local management depends on recruiting permanent medical staff for vacant posts.

Verbatim wording from the response

“The management of adult mental health services in Montgomeryshire and Ystradgynlais has now transferred back to PTHB. It is hoped that the acute unit in South Powys will return to Powys management in the Autumn 2016. However this depends on securing permanent medical staff to fill vacant posts, the latter relating to a recruitment issue and not a funding issue.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 2 · response
Published 11 May 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Suitable specialist inpatient beds close to home are limited, restricting the ability to secure local placements.

Verbatim wording from the response

“We acknowledge that when a North Powys patient is admitted out of area this can be disruptive for both patient and their family, and prior to admission out of county we seek to explore every in county treatment option first. We continue to commission inpatient provision in the Redwoods centre, however across the UK access to specialist beds is limited and unfortunately we share the same challenges in securing in patient beds close to home as many of our neighbouring Health Boards.”

Source location

2016-0178-Response-by-Powys-Teaching-Health-Board
Page 3 · response
Published 11 May 2016

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026