PFD report

Liam Paul McCarlie · Prevention of Future Deaths report

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Issued 24 Jun 2024•Northamptonshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to provide EOC mental health professionals with access to relevant community mental health records
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Explore how to share complete patient records, including mental health data, with EMAS throughout the patient journey.

    Stated by East Midlands Ambulance Service NHS Trust and NHS Northamptonshire Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 27 June 2024.
  2. Action

    Review whether accessing mental health records through SystmOne is the appropriate approach, considering clinician and patient-care implications.

    Stated by East Midlands Ambulance Service NHS Trust and NHS Northamptonshire Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 27 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Accessing regional mental health records was not pursued further because system complexity, clinical risks, licensing, access and training created time and resource constraints.

    Stated by East Midlands Ambulance Service NHS Trust and NHS Northamptonshire Integrated Care BoardUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide EOC mental health professionals with access to relevant community mental health records

Wider context from the report

“I was told that there was no technical reason why EMAS staff (especially the mental health nurse located in the EOS) could not access a patient’s mental health records if held on SystmOne. There are such technical reasons why EMAS staff do not have access to RiO (an entirely different database). A data sharing agreement is likely to be needed as may a particular patient’s consent. I am concerned that notwithstanding the recognition of the desirability for specialist mental health input, those mental health professionals within the EOC do not presently have access to records which may have been produced by the community mental health team. That is notwithstanding that the principal database used by the provider of community mental health treatment in Northamptonshire (the Northamptonshire Healthcare NHS Foundation Trust) is one to which EMAS does presently have access. Such information may be relevant to, for example, whether the patient has a history of suicidal ideation or attempts. That information may in turn be material to the triage and dispatch of ambulance resources. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore how to share complete patient records, including mental health data, with EMAS throughout the patient journey.

Verbatim wording from the response

“The ICB has been working closely with EMAS and NHFT to explore how best to share the entire patient record, including mental health data, with the ambulance service at every stage of the patient journey from initial call to attendance on-scene.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 2 · response
Published 27 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review whether accessing mental health records through SystmOne is the appropriate approach, considering clinician and patient-care implications.

Verbatim wording from the response

“In July 2024 the National Ambulance Mental Health Group met, where it was identified that there would be varying risks in relation to regional providers undertaking a multi system approach. This was escalated to the National Ambulance Service Medical Directors Group as an area of concern. In the interim, whilst it has been explored and discussed, the possibility of access to mental health records via SystmOne for EMAS, the implications on the clinicians within EOC and the potential impact on patient care have led us to review whether this is the correct direction of travel. We are keen to implement a regional response to accessing mental health records within EOC to ensure consistency across the East Midlands. In the meantime, the response work from NHFT and the 24/7 mental health clinicians within EOC should mitigate against any risk in relation to correct response.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 2 · response
Published 27 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Accessing regional mental health records was not pursued further because system complexity, clinical risks, licensing, access and training created time and resource constraints.

Verbatim wording from the response

“EMAS have in the past attempted to deploy access to mental health records via other regional mental health Trusts who work off varying systems. This has proved complex with challenges identifying which systems to access dependent on the patient’s location within the region, and highlighted risks relating to multi system use within the Emergency Operations Centre (EOC). This has also proved challenging to enact in terms of time and resource to undertake licensing agreements, access, and training. As a result, access to these systems was not pursued further. EMAS are committed to working with the ICB and NHFT to identify the correct solution at pace, notwithstanding National work being undertaken in relation to alignment of systems that can be accessed by all.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 2 · response
Published 27 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing NHFT response work and 24/7 mental health clinicians in the emergency operations centre should mitigate risks while a regional records-access solution is explored.

Verbatim wording from the response

“In July 2024 the National Ambulance Mental Health Group met, where it was identified that there would be varying risks in relation to regional providers undertaking a multi system approach. This was escalated to the National Ambulance Service Medical Directors Group as an area of concern. In the interim, whilst it has been explored and discussed, the possibility of access to mental health records via SystmOne for EMAS, the implications on the clinicians within EOC and the potential impact on patient care have led us to review whether this is the correct direction of travel. We are keen to implement a regional response to accessing mental health records within EOC to ensure consistency across the East Midlands. In the meantime, the response work from NHFT and the 24/7 mental health clinicians within EOC should mitigate against any risk in relation to correct response.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 2 · response
Published 27 June 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Provide a 24/7 mental health crisis service giving ambulance staff access to mental health practitioners within one hour of a call.

    Stated by East Midlands Ambulance Service NHS Trust and NHS Northamptonshire Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 27 June 2024.
  2. 2

    Review the approach to providing mental health support alongside EMAS and NHFT.

    Stated by East Midlands Ambulance Service NHS Trust and NHS Northamptonshire Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 27 June 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a 24/7 mental health crisis service giving ambulance staff access to mental health practitioners within one hour of a call.

Verbatim wording from the response

“Prior to your letter, the ICB and Northamptonshire Healthcare NHS Foundation Trust (NHFT) worked with EMAS to review the approach to providing mental health support to patients. In the latter part of 2023, we put in place a mental health crisis service to support the ambulance service to have access to MH practitioners within an hour of the call being received. This is run by NHFT, is in operation 24/7 and has received over 3,000 contacts in 12 months, with over 800 deployments to date. This is in addition to NHFT staff being located in the police control room.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 1 · response
Published 27 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the approach to providing mental health support alongside EMAS and NHFT.

Verbatim wording from the response

“Prior to your letter, the ICB and Northamptonshire Healthcare NHS Foundation Trust (NHFT) worked with EMAS to review the approach to providing mental health support to patients. In the latter part of 2023, we put in place a mental health crisis service to support the ambulance service to have access to MH practitioners within an hour of the call being received. This is run by NHFT, is in operation 24/7 and has received over 3,000 contacts in 12 months, with over 800 deployments to date. This is in addition to NHFT staff being located in the police control room.”

Source location

Joint Response from EMAS and Northamptonshire ICB
Page 1 · response
Published 27 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026