PFD report

Pamela Pattison · Prevention of Future Deaths report

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Issued 23 Mar 2015•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised9

  1. Failure of nurses to recognise and escalate deteriorating diabetic care
    Part of recurring concern: Unreliable diabetes care and management
  2. Failure of doctors in training to administer every dose of long-acting insulin
    Part of recurring concern: Unsafe medication administration
  3. Failure to ensure staff access to and knowledge of required cardiac monitoring equipment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Commission and complete a diabetes-care Task and Finish Group review, producing an approved action plan.

    Stated by Stockport NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 March 2015.
  2. Action

    Put a sickness-cover and backfill plan in place for the specialist outreach nurse post.

    Stated by Stockport NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 March 2015.
  3. Action

    Amend the Trust Training Needs Analysis to require diabetes training for nurses and doctors.

    Stated by Stockport NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 March 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Orthopaedic wards need not provide cardiac monitoring because patients requiring it can be transferred to wards with appropriately trained staff.

    Stated by Stockport NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of nurses to recognise and escalate deteriorating diabetic care

Wider context from the report

“1. From the evidence it was apparent that nurse training on wards M4 and A11 was deficient and their understanding of the importance and danger of Type 1 Diabetes seemed to be limited at best. The nurses were unable to say why they had not escalated her care on a number of occasions. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of doctors in training to administer every dose of long-acting insulin

Wider context from the report

“2. ALL the doctors in training need to be aware that they should not omit any dose of 'long-acting insulin'. The consultant expressed the 'hope' that they would know this, but the evidence suggested the contrary. ”

Is this part of a recurring concern?

Yes — Unsafe medication administration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure staff access to and knowledge of required cardiac monitoring equipment

Wider context from the report

“6. There was either a lack of equipment or a lack of understanding by the staff as to what equipment was needed by them. The staff indicated that they were unable to find 'ketone dipsticks', for diabetic urine sampling. I was told that in fact these are unnecessary in that ketone blood tests are now routine. Similarly I was told they could not find any or sufficient cardiac monitors on the ward. Further evidence revealed there are in excess of 240 such monitors in the hospital but the relevant staff seemed unaware of this. They were also unaware that they could have used the ward based defibrillator for the same purpose. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in transferring patients to the appropriate ward

Wider context from the report

“7. There was a considerable delay of approximately 12 hours in moving her to ward A3 after she had been deemed the appropriate place for her to be. No reason for this delay was offered. ”

Is this part of a recurring concern?

Yes — Failure to ensure timely transfer to an appropriate hospital care environment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide specialist diabetes outreach cover during absence

Wider context from the report

“5. The specialist outreach Nurse Practitioner for diabetes was booked off sick for one month, and no 'cover' was in place to cover his absence. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of care staffing; Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Under-resourcing of diabetes care

Wider context from the report

“8. It was conceded by the ‘Head of Risk’ for the Trust, that there was a general under resourcing within the Trust for the care of patients with Diabetes. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of specialist diabetes outreach nurse advice

Wider context from the report

“3. It was evident that the nursing staff on, for example, the surgical wards, did not have any specialist outreach nurse advice on such things as diabetes. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Deficient nurse training on Type 1 Diabetes

Wider context from the report

“1. From the evidence it was apparent that nurse training on wards M4 and A11 was deficient and their understanding of the importance and danger of Type 1 Diabetes seemed to be limited at best. The nurses were unable to say why they had not escalated her care on a number of occasions. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of additional diabetes consultant cover

Wider context from the report

“4. There was an obvious need for additional consultant cover for Diabetes. I was told that funding has been put in place to cover this, but as yet no one has been appointed to fulfil this vital role. ”

Is this part of a recurring concern?

Yes — Unreliable diabetes care and management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission and complete a diabetes-care Task and Finish Group review, producing an approved action plan.

Verbatim wording from the response

“One of our most important actions was the internal commissioning of a “Task and Finish Group” whose remit was “to review the current situation regarding diabetes care to ensure safe and ████████ for all patients with diabetes in hospital”. This was chaired by ████████ Head of Risk and Customer Services, and included senior medical staff, experienced diabetes specialists (both nursing and medical) and senior nurses from across the Trust. I understand the action plan from this group was also shared with you during the inquest.”

Source location

2015-0108-Stockport-NHS-Trust
Page 1 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put a sickness-cover and backfill plan in place for the specialist outreach nurse post.

Verbatim wording from the response

“This planned sickness had been identified and the manager recognised the need for additional cover and backfill for this post. A plan had been put in place to commence on the 27th January 2014, which is sadly the day Mrs Pattison died.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the Trust Training Needs Analysis to require diabetes training for nurses and doctors.

Verbatim wording from the response

“a. The Trust Training Needs Analysis (TNA) has been amended to include diabetes training as an essential requirement for all nurses and doctors (see below).”

Source location

2015-0108-Stockport-NHS-Trust
Page 1 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Purchase and incorporate an NHS England-recommended diabetes e-learning module into the Training Needs Analysis.

Verbatim wording from the response

“b. An E-Learning module has been purchased by the Trust (one recommended by NHS England) completion of which is included in the TNA.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve the Diabetes Microsite and increase availability of Diabetes Specialist Nurses to support diabetes management.

Verbatim wording from the response

“Ensuring that all doctors are aware of the appropriate management of diabetes has been addressed both by training (see above) and by an improved ‘Diabetes Microsite’ and improved availability of Diabetes Specialist Nurses.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke diabetes-care training to nursing staff on wards M4 and A11.

Verbatim wording from the response

“c. Bespoke training has been delivered to nursing staff on both M4 and A11 in the care of diabetic patients.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Identify ward link nurses and provide specialist training so they can deliver local diabetes training.

Verbatim wording from the response

“Nurses/Midwives/Allied Health Professionals, Assistant Practitioners, Clinical Community Professionals (See key below): Covered on Essentials for all. Registered Nurses and Midwives and all APs also to complete module ‘Safe use of insulin’ 3 yearly. Tool box training by link nurses – annually”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specialist insulin-prescribing and diabetes-management training to medical staff when they commence.

Verbatim wording from the response

“Medical staff in training: On bespoke induction and complete eLearning module for ‘Safe use of insulin’ every three years”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add diabetes and insulin management to mandatory three-yearly Essentials training for all staff.

Verbatim wording from the response

“d. ‘Essentials’ training (that which is mandatory for all staff every three years) now includes a session on diabetes and insulin management.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Capacity and Flow Escalation Policy to define bed-allocation prioritisation based on clinical need.

Verbatim wording from the response

“However the bed management team are aware that they need to balance priority of bed allocation based on clinical needs of all patients regardless of their location and any concerns could have been raised through the appropriate out of hours’ management structure. The Trust is in the process of reviewing its Capacity and Flow Escalation Policy which will reflect the bed allocation prioritisation process.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic inpatient referral form for requesting diabetes review and support across wards.

Verbatim wording from the response

“The Trust has also implemented an electronic inpatient referral form for patients needing review, which provides a more robust method for all ward areas to request help or support in managing patients with diabetes.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide additional consultant diabetes cover through an agency locum and a Consultant of the Week model.

Verbatim wording from the response

“An agreement was reached to expand the consultant cover within Diabetes & Endocrinology in July 2014. This subsequently went out to advert but unfortunately we have failed to recruit on”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design bespoke diabetes training for senior nurses covering night and out-of-hours care, and begin its delivery.

Verbatim wording from the response

“Diabetes management advice: Bespoke training session; Hospital and night nurses and those undertaking professional cover; N/A; N/A; N/A”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint an additional Diabetes Specialist Nurse and a Diabetes Practice Educator to support the whole Trust.

Verbatim wording from the response

“Since this incident there has been a merger of community and hospital teams and the appointment of a further Diabetes Specialist Nurse and a Diabetes Practice Educator, who support the whole Trust.”

Source location

2015-0108-Stockport-NHS-Trust
Page 2 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Orthopaedic wards need not provide cardiac monitoring because patients requiring it can be transferred to wards with appropriately trained staff.

Verbatim wording from the response

“b. Cardiac monitors/ward defibrillator Cardiac monitors are available on the diabetes speciality ward. It is accepted that there were none available for the orthopaedic ward; staff on these wards are not trained to interpret the output from a cardiac monitor so the most appropriate course of action would be to transfer those patients requiring cardiac monitoring to a ward where staff are trained to interpret and respond to the output from a cardiac monitor. In this instance the plan was to move Mrs Pattison as soon as possible; unfortunately this was not as timely as I would have hoped. This matter should then have been escalated through the appropriate out of hours’ management structure to ensure that her move was facilitated as soon as possible.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A sickness-cover plan for the specialist outreach nurse had already been put in place before the patient's death.

Verbatim wording from the response

“This planned sickness had been identified and the manager recognised the need for additional cover and backfill for this post. A plan had been put in place to commence on the 27th January 2014, which is sadly the day Mrs Pattison died.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Share the diabetes-action audit results with the Board through the Quality Assurance Committee.

    Stated by Stockport NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.
  2. 2

    Include ketone-monitoring procedures in all delivered diabetes training.

    Stated by Stockport NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 March 2015.
  3. 3

    Conduct an audit of the impact of the diabetes-care actions in September and October 2015.

    Stated by Stockport NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 23 March 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the diabetes-action audit results with the Board through the Quality Assurance Committee.

Verbatim wording from the response

“As I have mentioned the Trust recognised there were some areas of concern in regard to the management of patients with Diabetes and in response to this commissioned a “Task and Finish” group. This group has met a number of times and a robust and thorough action plan was developed and approved at the Quality Governance Committee. A plan is in place for an audit in relation to the impact of those actions to be undertaken in September and October 2015 the results of which will be shared at Board level through the Quality Assurance Committee.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include ketone-monitoring procedures in all delivered diabetes training.

Verbatim wording from the response

“a. Ketone dipsticks As discussed at inquest it was apparent that there was some confusion regarding the monitoring of ketones by nursing staff and this issue is now covered in all delivered training, making clear the process for monitoring ketones.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an audit of the impact of the diabetes-care actions in September and October 2015.

Verbatim wording from the response

“As I have mentioned the Trust recognised there were some areas of concern in regard to the management of patients with Diabetes and in response to this commissioned a “Task and Finish” group. This group has met a number of times and a robust and thorough action plan was developed and approved at the Quality Governance Committee. A plan is in place for an audit in relation to the impact of those actions to be undertaken in September and October 2015 the results of which will be shared at Board level through the Quality Assurance Committee.”

Source location

2015-0108-Stockport-NHS-Trust
Page 3 · response
Published 23 March 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026