PFD report

James Collier SIDDONS · Prevention of Future Deaths report

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Issued 30 Jan 2025•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Delegation of investigations without terms of reference
    Part of recurring concern: Inadequate safety incident investigations
  2. Investigation conclusions based on assumptions
    Part of recurring concern: Inadequate safety incident investigationsPart of recurring concern: Unreliable accuracy of safety-review findings and conclusions
  3. Lack of detailed organisational investigation guidance
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Strengthen serious-incident investigations through senior-management notification, Director of Care sign-off, root-cause analysis, and evidence-based conclusions.

    Stated by Mills Family LimitedStated completedThe respondent said that this action was complete when they made their response on 30 January 2025.
  2. Action

    Provide all managers with investigation-skills training from Bromley Adult Safeguarding.

    Stated by Mills Family LimitedStated plannedThe respondent said that this action was planned when they made their response on 30 January 2025.
  3. Action

    Provide all managers with investigation-skills training from Croner.

    Stated by Mills Family LimitedStated completedThe respondent said that this action was complete when they made their response on 30 January 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Delays in sharing Provider Lead Enquiry forms are not a wider concern and the incident appears isolated.

    Stated by London Borough of BromleyDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delegation of investigations without terms of reference

Wider context from the report

“1. The investigation into the circumstances of Mr Siddons suffering a fracture was flawed such that lessons that might prevent an incident which could result in a future death have not been learnt a. It failed to explore all the scenarios that might have accounted for fracture. b. It was in part delegated to a deputy manager without terms of reference c. Mills Family senior management was not involved d. The investigation’s conclusions were based on assumptions ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Investigation conclusions based on assumptions

Wider context from the report

“1. The investigation into the circumstances of Mr Siddons suffering a fracture was flawed such that lessons that might prevent an incident which could result in a future death have not been learnt a. It failed to explore all the scenarios that might have accounted for fracture. b. It was in part delegated to a deputy manager without terms of reference c. Mills Family senior management was not involved d. The investigation’s conclusions were based on assumptions ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations; Unreliable accuracy of safety-review findings and conclusions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of detailed organisational investigation guidance

Wider context from the report

“2. Mills have a policy setting out a broad overview of the principles of investigation but no detailed guidance on how an investigation should be conducted within its organisation ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to explore all relevant investigation scenarios

Wider context from the report

“1. The investigation into the circumstances of Mr Siddons suffering a fracture was flawed such that lessons that might prevent an incident which could result in a future death have not been learnt a. It failed to explore all the scenarios that might have accounted for fracture. b. It was in part delegated to a deputy manager without terms of reference c. Mills Family senior management was not involved d. The investigation’s conclusions were based on assumptions ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of routine investigation training for managers

Wider context from the report

“3. There is no routine investigation training for managers ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in receipt of provider-led report requests resulting in investigations without all relevant issues known

Wider context from the report

“4. Mills did not receive the request for the provider led report from LBB until almost a month after the incident. The investigation was started promptly but had to be conducted without Mills being satisfied that all the relevant issues were known ”

Is this part of a recurring concern?

Yes — Unreliable completion and receipt of incident review reports.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of senior management involvement in investigations

Wider context from the report

“1. The investigation into the circumstances of Mr Siddons suffering a fracture was flawed such that lessons that might prevent an incident which could result in a future death have not been learnt a. It failed to explore all the scenarios that might have accounted for fracture. b. It was in part delegated to a deputy manager without terms of reference c. Mills Family senior management was not involved d. The investigation’s conclusions were based on assumptions ”

Is this part of a recurring concern?

Yes — Unreliable senior oversight of safety incident reviews.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen serious-incident investigations through senior-management notification, Director of Care sign-off, root-cause analysis, and evidence-based conclusions.

Verbatim wording from the response

“1. To re-emphasise to all managers and deputy managers that all serious incidents should be notified to the senior management team in line with company policies. Further, re-emphasise that input from the Director of Care, Mandy Finn, should be sought before any investigation report or serious incident report is finalised and circulated.”

Source location

Response from Mills Family Ltd
Page 1 · response
Published 30 January 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all managers with investigation-skills training from Bromley Adult Safeguarding.

Verbatim wording from the response

“All managers to receive training to improve investigation skills from:”

Source location

Response from Mills Family Ltd
Page 1 · response
Published 30 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide all managers with investigation-skills training from Croner.

Verbatim wording from the response

“All managers to receive training to improve investigation skills from:”

Source location

Response from Mills Family Ltd
Page 1 · response
Published 30 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all managers on the Accident and Incident Reporting, Serious Incident Notification, and Root Cause Analysis policies and procedures.

Verbatim wording from the response

“2. All managers to receive training on new policies regarding:”

Source location

Response from Mills Family Ltd
Page 1 · response
Published 30 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a Prevention and Intervention Service with a dedicated Safeguarding Hub to manage safeguarding referrals, initial information gathering and immediate safety actions.

Verbatim wording from the response

“On an organisational level, there is nothing to suggest that delays in sharing PLE forms are a wider concern, and this appears to be an isolated incident. That said, LBB is committed to continuous learning and system enhancement. On April 14, 2025, we will launch our Prevention and Intervention Service, which includes a Safeguarding Hub. This Hub, staffed by dedicated and experienced practitioners, will respond to safeguarding referrals and determine whether a Section 42 Safeguarding Enquiry as outlined by the Care Act 2014 is required. The Safeguarding Hub will manage all initial information gathering and take immediate action to ensure the person's safety, working closely with both statutory and non-statutory partners, as well as the individual and/or their representative.”

Source location

Response from London Borough of Bromley
Page 2 · response
Published 30 January 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the contents of the Provider Lead Enquiry form.

Verbatim wording from the response

“The Local Authority are also going to embark on a review of the contents of the PLE form.”

Source location

Response from London Borough of Bromley
Page 2 · response
Published 30 January 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delays in sharing Provider Lead Enquiry forms are not a wider concern and the incident appears isolated.

Verbatim wording from the response

“On an organisational level, there is nothing to suggest that delays in sharing PLE forms are a wider concern, and this appears to be an isolated incident. That said, LBB is committed to continuous learning and system enhancement. On April 14, 2025, we will launch our Prevention and Intervention Service, which includes a Safeguarding Hub. This Hub, staffed by dedicated and experienced practitioners, will respond to safeguarding referrals and determine whether a Section 42 Safeguarding Enquiry as outlined by the Care Act 2014 is required. The Safeguarding Hub will manage all initial information gathering and take immediate action to ensure the person's safety, working closely with both statutory and non-statutory partners, as well as the individual and/or their representative.”

Source location

Response from London Borough of Bromley
Page 2 · response
Published 30 January 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Implement safeguarding decision-making checks and balances, supported by Consultant Lead Practitioner oversight of timely actions.

    Stated by London Borough of BromleyStated completedThe respondent said that this action was complete when they made their response on 30 January 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement safeguarding decision-making checks and balances, supported by Consultant Lead Practitioner oversight of timely actions.

Verbatim wording from the response

“Processes have been put in place to provide checks and balances on safeguarding decision making and ensure that the appropriate actions have been taken. The Consultant Lead Practitioner (CLP) provide practice support to ensure that appropriate and timely actions have been taken, which could include the PLE form.”

Source location

Response from London Borough of Bromley
Page 2 · response
Published 30 January 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026