PFD report

James Neil COCKBURN · Prevention of Future Deaths report

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Issued 2 Jul 2024•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Delays in patients waiting to see a cardiologist
    Part of recurring concern: Failure to provide timely cardiology assessment
  2. Shortage of suitably qualified professionals to carry out essential cardiac tests
    Part of recurring concern: Failure of echocardiography services to provide timely diagnostic assessment and follow-upPart of recurring concern: Unreliable access to clinically required cardiology tests
  3. Failure of separate trust IT systems to transmit test information into the other trust’s patient records
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionablePart of recurring concern: Failure to reliably transfer medical records between healthcare organisations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Deliver the Long-Term Workforce Plan, including expanded education, training, recruitment, retention, and strategic workforce planning.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  2. Action

    Collaborate across patient-safety and digital-clinical-safety teams to extract learning from EPR incidents and provide scenarios for evaluating systems and processes.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 July 2024.
  3. Action

    Support local services to recover elective care, reduce waiting times, improve diagnostic turnaround, and create additional capacity for complex and urgent care.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 4 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    NHS Trusts, rather than NHS England, are responsible for ensuring safe staffing levels in day-to-day hospital operations.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in patients waiting to see a cardiologist

Wider context from the report

“The inquest heard that despite the referral being in August 2022 he had to wait months for his appointment due to the demand on cardiac services. This was significant across Greater Manchester but reflected a national picture of significant delays in patients waiting to see a cardiologist. As a consequence patient/s with cardiac issues are subject to delays in treatment plans and decision making regarding suitability for potentially lifesaving surgical procedures. In Mr Cockburn’s case he died whilst waiting assessment for his suitability for open heart surgery. It was 9 months since the first referral. The position the inquest was told is exacerbated due to significant wait times for essential tests such as trans oesophageal echocardiograms to be carried out due to a shortage of suitably quailed professionals to carry them out. In his case the position was further exacerbated by delays in communication between two different trusts – NCA and MUFT. Their IT systems are completely separate and cannot transmit information into the others patient records easily. This meant that it was almost a month before the system at MUFT was updated with the test results from Salford Royal. ”

Is this part of a recurring concern?

Yes — Failure to provide timely cardiology assessment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Shortage of suitably qualified professionals to carry out essential cardiac tests

Wider context from the report

“The inquest heard that despite the referral being in August 2022 he had to wait months for his appointment due to the demand on cardiac services. This was significant across Greater Manchester but reflected a national picture of significant delays in patients waiting to see a cardiologist. As a consequence patient/s with cardiac issues are subject to delays in treatment plans and decision making regarding suitability for potentially lifesaving surgical procedures. In Mr Cockburn’s case he died whilst waiting assessment for his suitability for open heart surgery. It was 9 months since the first referral. The position the inquest was told is exacerbated due to significant wait times for essential tests such as trans oesophageal echocardiograms to be carried out due to a shortage of suitably quailed professionals to carry them out. In his case the position was further exacerbated by delays in communication between two different trusts – NCA and MUFT. Their IT systems are completely separate and cannot transmit information into the others patient records easily. This meant that it was almost a month before the system at MUFT was updated with the test results from Salford Royal. ”

Is this part of a recurring concern?

Yes — Failure of echocardiography services to provide timely diagnostic assessment and follow-up; Unreliable access to clinically required cardiology tests.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of separate trust IT systems to transmit test information into the other trust’s patient records

Wider context from the report

“The inquest heard that despite the referral being in August 2022 he had to wait months for his appointment due to the demand on cardiac services. This was significant across Greater Manchester but reflected a national picture of significant delays in patients waiting to see a cardiologist. As a consequence patient/s with cardiac issues are subject to delays in treatment plans and decision making regarding suitability for potentially lifesaving surgical procedures. In Mr Cockburn’s case he died whilst waiting assessment for his suitability for open heart surgery. It was 9 months since the first referral. The position the inquest was told is exacerbated due to significant wait times for essential tests such as trans oesophageal echocardiograms to be carried out due to a shortage of suitably quailed professionals to carry them out. In his case the position was further exacerbated by delays in communication between two different trusts – NCA and MUFT. Their IT systems are completely separate and cannot transmit information into the others patient records easily. This meant that it was almost a month before the system at MUFT was updated with the test results from Salford Royal. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable; Failure to reliably transfer medical records between healthcare organisations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the Long-Term Workforce Plan, including expanded education, training, recruitment, retention, and strategic workforce planning.

Verbatim wording from the response

“NHS England is working at a national level to deliver the Long-Term Workforce Plan. This is a robust and effective strategy to ensure we have the right number of people, with the right skills and support in place to be able to deliver the kind of care people need. It heralds the start of the biggest recruitment drive in health service history, but also of an ongoing programme of strategic workforce planning. It includes ambitious commitments to grow the workforce by significantly expanding domestic education, training and recruitment, as well as actions aimed at improving culture, leadership and wellbeing so that more staff are retained in NHS employment over the next 15 years.”

Source location

Response from NHS England
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate across patient-safety and digital-clinical-safety teams to extract learning from EPR incidents and provide scenarios for evaluating systems and processes.

Verbatim wording from the response

“Future plans include collaboration between the NHS England Patient Safety and Digital Clinical Safety Teams to take learning from incidents concerning EPR related patient safety and other relevant digital implementations, and to provide scenarios that Trusts can use to evaluate their systems and processes when preparing for their EPR implementations.”

Source location

Response from NHS England
Page 3 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support local services to recover elective care, reduce waiting times, improve diagnostic turnaround, and create additional capacity for complex and urgent care.

Verbatim wording from the response

“In February 2022, NHS England published the Delivery plan for tackling the COVID-19 backlog of elective care which sets out that the NHS is working to recover elective care over a three-year period. The plan includes the ambition to bring down waiting times for elective care, as well as improving diagnostic turnaround times and pathways. This includes plans to support local areas to create extra capacity within NHS services to focus on more complex areas, such as cardiac surgery, and improve the service provision for the most clinically urgent patients.”

Source location

Response from NHS England
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue improving interoperability between primary, secondary, tertiary and wider care information technology systems.

Verbatim wording from the response

“Inter-operability of different information technology systems to enable efficient and effective communication across primary care, secondary care, tertiary care and wider system partners is a challenge. This is both at a Greater Manchester level and wider. We continue to work towards improving this as a system.”

Source location

Response from GMIC
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Challenge digital transformation leaders to examine interfaces between secondary and tertiary care systems and improve provider collaboration.

Verbatim wording from the response

“We acknowledge that there is still further work to do in relation to this and we will be challenging the leaders who support our digital transformation programmes to look in more detail at improving the interface between secondary and tertiary care systems and our providers in these sectors as to how they work together to enable this.”

Source location

Response from GMIC
Page 3 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS Trusts, rather than NHS England, are responsible for ensuring safe staffing levels in day-to-day hospital operations.

Verbatim wording from the response

“These actions will aim to close anticipated staffing shortfalls in the NHS in the long term, however NHS Trusts have a responsibility to ensure safe staffing levels in the current day to day operation of their hospitals. This is in line with CQC Regulation 18, which states that providers must deploy enough suitably qualified, competent and experienced staff to enable them to meet all other regulatory requirements.”

Source location

Response from NHS England
Page 1 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing EPR optimisation programmes at MUFT and NCA are considered sufficient to address concerns about separate clinical information systems.

Verbatim wording from the response

“In 2022, MUFT secured funding to support levelling up capabilities following the acquisition of the North Manchester General Hospital site, to ensure the same level of EPR maturity as the other nine hospital sites within MUFT.”

Source location

Response from NHS England
Page 3 · response
Published 4 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Open Community Diagnostic Centres to improve access to diagnostic testing.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.
  2. 2

    Provide Trusts with Frontline Digitisation optimisation guidance, subject-matter expertise, support materials, and implementation blueprints.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  3. 3

    Discuss all received Regulation 28 reports through the national working group and share associated learning and insights across national and regional NHS services.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  4. 4

    Support Trusts to increase diagnostic reporting capacity through additional reporting radiographers and trainee radiologists, international recruitment, and workforce capacity-planning tools.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 4 July 2024.
  5. 5

    Publish guidance to enhance GP direct access to diagnostic tests for patients with suspected heart failure and other specified conditions.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.
  6. 6

    Publish maximum imaging reporting turnaround-time guidance for verified reports to referring clinicians.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 4 July 2024.
  7. 7

    Share learning about improving care-system interfaces at the Greater Manchester System Quality Group on 19 September 2024.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 4 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Open Community Diagnostic Centres to improve access to diagnostic testing.

Verbatim wording from the response

“Caveats in the guidance include workforce capacity issues, as the numbers of reporting staff (radiologists and reporting radiographers) are not increasing in line with demand. We are supporting Trusts to increase reporting capacity by increasing the number of reporting radiographers and trainee radiologists per financial year, international recruitment initiatives and workforce demand and capacity planning tools. Since October 2021, over 120 Community Diagnostic Centres (CDCs) have also been opened across England to support access to diagnostic tests.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Trusts with Frontline Digitisation optimisation guidance, subject-matter expertise, support materials, and implementation blueprints.

Verbatim wording from the response

“NHS England through the FD programme is fully committed to supporting organisations through optimisation by providing a useful resource for Trusts. It provides a range of guidance and support from Subject Matter Experts and a library of support materials and blueprints, highlighting lessons learnt and implementation risks, although these are not vendor specific.”

Source location

Response from NHS England
Page 3 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all received Regulation 28 reports through the national working group and share associated learning and insights across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of James, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support Trusts to increase diagnostic reporting capacity through additional reporting radiographers and trainee radiologists, international recruitment, and workforce capacity-planning tools.

Verbatim wording from the response

“Caveats in the guidance include workforce capacity issues, as the numbers of reporting staff (radiologists and reporting radiographers) are not increasing in line with demand. We are supporting Trusts to increase reporting capacity by increasing the number of reporting radiographers and trainee radiologists per financial year, international recruitment initiatives and workforce demand and capacity planning tools. Since October 2021, over 120 Community Diagnostic Centres (CDCs) have also been opened across England to support access to diagnostic tests.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish guidance to enhance GP direct access to diagnostic tests for patients with suspected heart failure and other specified conditions.

Verbatim wording from the response

“To further support quicker access to diagnostic tests, NHS England published guidance in December 2023 for enhancing GP direct access to diagnostic tests for patients with clinical features of heart disease: NHS England » Enhancing GP direct access to diagnostic tests for patients with suspected chronic obstructive pulmonary disease, asthma, or heart failure.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish maximum imaging reporting turnaround-time guidance for verified reports to referring clinicians.

Verbatim wording from the response

“NHS England published the imaging reporting turnaround time guidance in August 2023, available here: NHS England » Diagnostic imaging reporting turnaround times. The guidance sets out the maximum turnaround times from the imaging examination and acquisition toa verified report being made available to the referring clinician.”

Source location

Response from NHS England
Page 2 · response
Published 4 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning about improving care-system interfaces at the Greater Manchester System Quality Group on 19 September 2024.

Verbatim wording from the response

“We will be sharing this learning at the Greater Manchester System Quality Group on the 19th of September 2024.”

Source location

Response from GMIC
Page 3 · response
Published 4 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026