PFD report

Arnold Fletcher Ward · Prevention of Future Deaths report

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Issued 16 Dec 2019•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to recognise and escalate significant pressure-ulcer deterioration promptly
    Part of recurring concern: Inadequate wound management for deteriorating woundsPart of recurring concern: Unreliable escalation by care staff for required medical attention
  2. Unavailability or non-use of required wound dressings
    Part of recurring concern: Failure to ensure essential clinical equipment and supplies are available and serviceable
  3. Failure of pressure-ulcer forms to capture deterioration and require detailed monitoring
    Part of recurring concern: Inadequate management of pressure ulcersPart of recurring concern: Inadequate wound management for deteriorating wounds
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Implement an electronic care-planning system that uploads information and photographs in real time.

    Stated by Olea Care LtdStated plannedThe respondent said that this action was planned when they made their response on 31 December 2019.
  2. Action

    Adopt the NHS wound-management document within the Quality Management System.

    Stated by Olea Care LtdStated completedThe respondent said that this action was complete when they made their response on 31 December 2019.
  3. Action

    Provide wound-management refresher training to registered nurses and care staff.

    Stated by Olea Care LtdStatus at responseThe respondent said that this action was partly complete when they made their response on 31 December 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and escalate significant pressure-ulcer deterioration promptly

Wider context from the report

“The inquest heard that within the home the forms used did not capture the deterioration of the pressure ulcer or require detailed monitoring/use of photographs to track its progress. This meant that the significant and steep deterioration was not recognised and escalated at an early opportunity to the Tissue Viability Nursing team for expert wound management input. As a result the type of wound dressing he required were not utilised/available. It had been captured in the notes that there had been a referral to the Tissue Viability Nursing team in October. There was no system in the home to chase up the team after a number of weeks had elapsed and there had been no response. The inquest heard that even in non-urgent cases the Tissue Viability Nursing team would contact a home requesting support in at least 10 days and more quickly in an urgent case. ”

Is this part of a recurring concern?

Yes — Inadequate wound management for deteriorating wounds; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability or non-use of required wound dressings

Wider context from the report

“The inquest heard that within the home the forms used did not capture the deterioration of the pressure ulcer or require detailed monitoring/use of photographs to track its progress. This meant that the significant and steep deterioration was not recognised and escalated at an early opportunity to the Tissue Viability Nursing team for expert wound management input. As a result the type of wound dressing he required were not utilised/available. It had been captured in the notes that there had been a referral to the Tissue Viability Nursing team in October. There was no system in the home to chase up the team after a number of weeks had elapsed and there had been no response. The inquest heard that even in non-urgent cases the Tissue Viability Nursing team would contact a home requesting support in at least 10 days and more quickly in an urgent case. ”

Is this part of a recurring concern?

Yes — Failure to ensure essential clinical equipment and supplies are available and serviceable.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of pressure-ulcer forms to capture deterioration and require detailed monitoring

Wider context from the report

“The inquest heard that within the home the forms used did not capture the deterioration of the pressure ulcer or require detailed monitoring/use of photographs to track its progress. This meant that the significant and steep deterioration was not recognised and escalated at an early opportunity to the Tissue Viability Nursing team for expert wound management input. As a result the type of wound dressing he required were not utilised/available. It had been captured in the notes that there had been a referral to the Tissue Viability Nursing team in October. There was no system in the home to chase up the team after a number of weeks had elapsed and there had been no response. The inquest heard that even in non-urgent cases the Tissue Viability Nursing team would contact a home requesting support in at least 10 days and more quickly in an urgent case. ”

Is this part of a recurring concern?

Yes — Inadequate management of pressure ulcers; Inadequate wound management for deteriorating wounds.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a system to follow up unanswered specialist referrals

Wider context from the report

“The inquest heard that within the home the forms used did not capture the deterioration of the pressure ulcer or require detailed monitoring/use of photographs to track its progress. This meant that the significant and steep deterioration was not recognised and escalated at an early opportunity to the Tissue Viability Nursing team for expert wound management input. As a result the type of wound dressing he required were not utilised/available. It had been captured in the notes that there had been a referral to the Tissue Viability Nursing team in October. There was no system in the home to chase up the team after a number of weeks had elapsed and there had been no response. The inquest heard that even in non-urgent cases the Tissue Viability Nursing team would contact a home requesting support in at least 10 days and more quickly in an urgent case. ”

Is this part of a recurring concern?

Yes — Failure of case monitoring to identify cases requiring follow-up; Failure to reliably refer patients to required specialist services; Inadequate wound management for deteriorating wounds.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic care-planning system that uploads information and photographs in real time.

Verbatim wording from the response

“As part of our continual improvement strategy, the group has taken the decision to move forward with the implementation of an electronic care planning system that uploads information and photographs in real time. This will improve oversight and auditing and will further improve our wound management processes.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt the NHS wound-management document within the Quality Management System.

Verbatim wording from the response

“After discussions with the NHS Tissue Viability Nurse (TVN) we have adopted the NHS wound management document within our Quality Management System to ensure continuity between ourselves and NHS professionals.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide wound-management refresher training to registered nurses and care staff.

Verbatim wording from the response

“Since the incident concerning AFW we have arranged for all our Registered Nurses to undertake third party wound management refresher training (either through a certified tissue viability course or the NHS “React to Red” training course). We have also extended this training to our care staff and to date 87% of the care team have undertaken the “React to Red” training recommended by the Local Authority. This training has now been implemented into our induction program for all new staff.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Notify the GP of all tissue-viability referrals and include wound management in weekly GP ward rounds.

Verbatim wording from the response

“After discussions with the GP it has been agreed that we will notify the GP of all referrals to the TVN and wound management will form part of the weekly GP ward-round.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed React to Red wound-management training in induction for all new staff.

Verbatim wording from the response

“Since the incident concerning AFW we have arranged for all our Registered Nurses to undertake third party wound management refresher training (either through a certified tissue viability course or the NHS “React to Red” training course). We have also extended this training to our care staff and to date 87% of the care team have undertaken the “React to Red” training recommended by the Local Authority. This training has now been implemented into our induction program for all new staff.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Route tissue-viability referrals by email or telephone, confirm them by summary email and next-day calls, and track follow-up using diary and audit-sheet prompts.

Verbatim wording from the response

“During the time of the incident with AFW, the TVNs were in the process of transferring referrals from fax to email. They have acknowledged that there was a number of issues around that time with referrals and follow ups. We have since changed our processes to ensure all referrals to the TVNs are via e-mail or telephone followed up by a summary e-mail. All referrals are followed up by a phone call the day after irrespective of urgency status and prompts are placed in the diary and on a referral audit sheet for the care management team to follow up.”

Source location

2019-0433-Response-from-Fernlea-Care-Home-Redacted.pdf
Page 1 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Fernlea staff to obtain email read receipts, telephone the service the following day, and record confirmed visit dates.

Verbatim wording from the response

“It is now standard practice for Fernlea nursing home to ensure a read receipt is requested so that the referring home can check to ensure that the email has been accessed / read by the Tissue Viability Team. In addition a follow up telephone call is made to the service the following day, irrespective of the pressure ulcer urgency status; during this call the date for a visit from the team is confirmed and added to the nursing home diary.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic pressure-ulcer photography at identification and regular intervals to monitor deterioration.

Verbatim wording from the response

“• Record Keeping Review in response to the issue that documentation in relation to the pressure ulcer failed to reflect the deterioration, and that photographs were not used to track the progress.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt the Stockport pressure-ulcer monitoring form for consistent, regular monitoring.

Verbatim wording from the response

“I am pleased to note that the nursing home has now adopted the Stockport NHS Foundation Trust pressure ulcer monitoring form to ensure consistent and regular monitoring of pressure ulcers.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change Tissue Viability referrals from fax to email and add prompts to follow up referrals not actioned within two working days.

Verbatim wording from the response

“• Refresh of the requirements of the referral to Tissue Viability service process in response to the issues of the delay in escalation to the specialist Tissue Viability Nursing Team despite clear signs of deterioration, and No evidence of a robust system to track the status of a referral to the Tissue Viability Nursing Team”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the extended comprehensive inspection of Fernlea Care Home, examining pressure-ulcer management and management oversight.

Verbatim wording from the response

“The matters of concerns which arose from the preventing future deaths report were reviewed by CQC and a decision was made to undertake an unannounced, focused inspection of the Fernlea Care Home. This was because the concerns indicated that the registered provider may have been/may still be in breach of the following fundamental standards:”

Source location

2019-0433-Response-from-the-Care-Quality-Commission-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Develop and email a two-page effective-record-keeping guide to Stockport nursing-home managers.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 31 December 2019.
  2. 2

    Reissue the pressure-ulcer case-review template to all Stockport nursing-home managers, including safeguarding and action-plan prompts.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 31 December 2019.
  3. 3

    Deliver React to Red or equivalent advanced wound-care training across the Stockport care-home community.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 31 December 2019.
  4. 4

    Escalate and discuss serious or thematic pressure-ulcer quality concerns at the multi-agency quality issues and concerns meeting.

    Stated by NHS Greater Manchester Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 31 December 2019.
  5. 5

    Develop care-home pathways with the Tissue Viability Nursing Service.

    Stated by NHS Greater Manchester Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 31 December 2019.
  6. 6

    Share and present the effective-record-keeping guide at the Care Homes Forum.

    Stated by NHS Greater Manchester Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 31 December 2019.
  7. 7

    Publish the inspection report and provide a copy to HM Coroner.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 31 December 2019.
  8. 8

    Consider further enforcement action regarding the provider’s failure to submit a statutory notification about Mr Ward’s pressure ulcer.

    Stated by Care Quality CommissionStated plannedThe respondent said that this action was planned when they made their response on 31 December 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and email a two-page effective-record-keeping guide to Stockport nursing-home managers.

Verbatim wording from the response

“Registered nurses, midwives and nursing associates must comply with the Nursing and Midwifery Council’s professional standards that apply within their professional scope of practice, which includes communicating effectively, keeping clear and accurate records relevant to their practice. The CCG’s Designated Nurse Safeguarding Adults has developed a two page guide to effective record keeping. This document was emailed to all Stockport Nursing Home Managers on 24 January 2020.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reissue the pressure-ulcer case-review template to all Stockport nursing-home managers, including safeguarding and action-plan prompts.

Verbatim wording from the response

“Whilst this investigation has focused on an individual nursing home case, as the commissioner of services for the Stockport population we re-issued the pressure ulcer case review template to all Stockport Nursing Home Managers. The proforma asks the reporter to consider safeguarding concerns and develop an Action Plan. The form is reviewed by the CCG’s Designated Nurse Safeguarding Adults and Quality Improvement Nurses. Cases can then be escalated as a safeguarding concern (if not already raised) or discussed with the quality team to determine if more targeted support such as ‘React to Red’ (pressure ulcer prevention initiative) training is required.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver React to Red or equivalent advanced wound-care training across the Stockport care-home community.

Verbatim wording from the response

“• React to Red Training”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escalate and discuss serious or thematic pressure-ulcer quality concerns at the multi-agency quality issues and concerns meeting.

Verbatim wording from the response

“• Escalation Processes”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop care-home pathways with the Tissue Viability Nursing Service.

Verbatim wording from the response

“• Development of Nursing /Care Home Pathways”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share and present the effective-record-keeping guide at the Care Homes Forum.

Verbatim wording from the response

“The CCG/SMBC Quality Improvement Nurse is also going to share the guide and present it at the Care Homes Forum in May 2020.”

Source location

2019-0433-Response-from-Stockport-NHS-Redacted
Page 2 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the inspection report and provide a copy to HM Coroner.

Verbatim wording from the response

“The inspection report will be published in due course and we are happy to provide a copy of the report to HM Coroner.”

Source location

2019-0433-Response-from-the-Care-Quality-Commission-Redacted
Page 3 · response
Published 31 December 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider further enforcement action regarding the provider’s failure to submit a statutory notification about Mr Ward’s pressure ulcer.

Verbatim wording from the response

“In addition, the registered provider had not submitted a statutory notification to us in respect of Mr Ward’s pressure ulcer, as required under Regulation 18(2) of the Care Quality Commission (Registration) Regulations 2009. Failure to notify is a statutory offence and we looked at whether there were other incidents that had occurred where the registered provider had failed to notify us. We will consider further enforcement action regarding this matter in due course.”

Source location

2019-0433-Response-from-the-Care-Quality-Commission-Redacted
Page 3 · response
Published 31 December 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026