PFD report

Andrew Michael Horgan · Prevention of Future Deaths report

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Issued 8 Apr 2014•Wiltshire and Swindon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of the communication pathway for engaging mental health professionals to be clear and effective
    Part of recurring concern: Unreliable mental health referral pathwaysPart of recurring concern: Unreliable multi-agency communication procedures
  2. Lack of staff knowledge of referral procedures for engaging mental health professionals
    Part of recurring concern: Unreliable mental health referral pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Include community crisis-intervention access information in the patient leaflet, Mental Health Act training programme and Trust intranet.

    Stated by Great Western Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 8 April 2014.
  2. Action

    Review the mental health referral process and current staff training provision, identifying resulting actions in collaboration with AWP.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 April 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The existing referral process for patients requiring mental health services is clear and considered adequate.

    Stated by Great Western Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the communication pathway for engaging mental health professionals to be clear and effective

Wider context from the report

“1. Training for Doctors and other medical staff in relation to referring patients for assessment both within the hospital and externally following discharge. – During the course of the Inquest ████████ gave evidence and it was quite clear that he did not have a clear understanding of the referral procedure to involve professionals from the Avon and Wiltshire Mental Health Partnership. He believed his telephone conversation with the Swindon Intensive Services with CPN ████████ would result in the outreach team assessing Andrew in the community. He thought that a telephone call alone would be sufficient in that respect to engage the Mental Healthcare professionals. The importance of a clear and effective communication pathway following recognised and agreed practices and procedures cannot be ignored and I am concerned following the evidence I heard there were knowledge gaps as regards practice and procedures to be followed when engaging Mental Health Partnership personnel. I would be grateful if you could please review the appropriateness and the effectiveness of training in this respect not only for current GWH personnel but also how effective training in this area can be given to personnel in the future. Whilst I was satisfied that this did not contribute to Andrew’s death in this instance my concern is that an issue could arise in the future whereby that may not be the case. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways; Unreliable multi-agency communication procedures.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff knowledge of referral procedures for engaging mental health professionals

Wider context from the report

“1. Training for Doctors and other medical staff in relation to referring patients for assessment both within the hospital and externally following discharge. – During the course of the Inquest ████████ gave evidence and it was quite clear that he did not have a clear understanding of the referral procedure to involve professionals from the Avon and Wiltshire Mental Health Partnership. He believed his telephone conversation with the Swindon Intensive Services with CPN ████████ would result in the outreach team assessing Andrew in the community. He thought that a telephone call alone would be sufficient in that respect to engage the Mental Healthcare professionals. The importance of a clear and effective communication pathway following recognised and agreed practices and procedures cannot be ignored and I am concerned following the evidence I heard there were knowledge gaps as regards practice and procedures to be followed when engaging Mental Health Partnership personnel. I would be grateful if you could please review the appropriateness and the effectiveness of training in this respect not only for current GWH personnel but also how effective training in this area can be given to personnel in the future. Whilst I was satisfied that this did not contribute to Andrew’s death in this instance my concern is that an issue could arise in the future whereby that may not be the case. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include community crisis-intervention access information in the patient leaflet, Mental Health Act training programme and Trust intranet.

Verbatim wording from the response

“In Mr Horgan’s case, there was a miscommunication as to whether the contact with the out of hours intensive team was for advice or referral to mental health community services upon Mr Horgan’s self discharge. The Trust and AWP both agreed that this area of practice should be made clearer to all staff. The AWP documentation record has now been updated to include a question making it clear that the telephone call from GWH staff is either for referral, advice or both. In addition, the Trust is advised that community crisis intervention as, in the case of Mr Horgan, is only accessible by the patient contacting the out of hours General Practitioners’ service. The patients’ General Practitioner will normally be informed about their admission or attendance to hospital through the Trust Patient Electronic Discharge Summary system.”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 2 · response
Published 8 April 2014

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the mental health referral process and current staff training provision, identifying resulting actions in collaboration with AWP.

Verbatim wording from the response

“Your letter raised concerns about this case, around the lack of understanding by medical staff about the procedure to engage our mental health provider, the Avon and Wiltshire Mental Health Partnership (AWP). Regulation 28 was issued because during the Inquest ████████ did not provide a clear understanding of the referral procedure needed to initiate an assessment by the community outreach team following Mr Horgan’s self-discharge from hospital. You requested that the Trust should review the appropriateness and effectiveness of training currently provided to all staff.”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 1 · response
Published 8 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing referral process for patients requiring mental health services is clear and considered adequate.

Verbatim wording from the response

“Referral to mental health services The review of the Trust’s referral process to mental health services showed that there is a clear referral process in place for patients in the Emergency Department or those admitted into Great Western Hospital (GWH). During 2013/14 staff referred 911 patients to the Adults of Working Age Psychiatry Liaison Service; 321 patients to the Adults of Later Years Psychiatry Service and 94 patients to the out of hours intensive team.”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 2 · response
Published 8 April 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Implement face-to-face mandatory training for clinical staff on the Mental Health Act, Mental Capacity Act and Deprivation of Liberty Safeguards.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 April 2014.
  2. 2

    Deliver additional one-day Mental Capacity Act and Deprivation of Liberty Safeguards training sessions for clinical leaders.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 April 2014.
  3. 3

    Increase Mental Health Liaison nurse capacity from 2.6 to 6.8 whole-time-equivalent nurses.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 April 2014.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing mandatory Mental Health Act training is considered effective and regularly monitored through internal governance arrangements.

    Stated by Great Western Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement face-to-face mandatory training for clinical staff on the Mental Health Act, Mental Capacity Act and Deprivation of Liberty Safeguards.

Verbatim wording from the response

“Review of Mental Health Act Training The Trust provides mandatory training to all clinical staff to support understanding of and application of the Mental Health Act (MHA), the Mental Capacity Act (MCA) and the Deprivation of Liberty Safeguards (DoLS).”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 2 · response
Published 8 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver additional one-day Mental Capacity Act and Deprivation of Liberty Safeguards training sessions for clinical leaders.

Verbatim wording from the response

“A total of 82% of clinical staff had untaken Mental Health Act training and 94% MCA and DoLS during 2013/14. In addition to mandatory training, four one day sessions were held in the autumn of 2013 looking specifically at MCA and DoLS. A total of 91 clinical leaders from across the organisation attended the training that was delivered in collaboration with specialist leads for Wiltshire and Swindon local authorities, as well as the Trust’s legal advisors, Bevan Brittan.”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 2 · response
Published 8 April 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Mental Health Liaison nurse capacity from 2.6 to 6.8 whole-time-equivalent nurses.

Verbatim wording from the response

“Over the last two years the Trust has worked closely with AWP and commissioners to improve the delivery of an effective psychiatric service at GWH. The number of Mental Health Liaison nurses has increased from 2.6 wte nurses to 6.8 nurses, enabling bespoke”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 2 · response
Published 8 April 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing mandatory Mental Health Act training is considered effective and regularly monitored through internal governance arrangements.

Verbatim wording from the response

“training to take place on wards and departments. In addition, the Trust now has a dedicated Consultant Psychiatrist who was appointed by AWP and who commenced work with GWH on 4th May 2014. This new position will enable staff, in particular our medical teams, to have greater access to advice, support and training. The Trust is satisfied with the provision and impact of MHA training and also that this is monitored on a regular basis via the Trust’s internal governance arrangements.”

Source location

2014-0163-Response-by-Great-Western-Hospital-NHS-Foundation-Trust
Page 3 · response
Published 8 April 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026