Report evidence summary
Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised. 44
OneLondon Board
Use the Delivery Oversight Group to manage and track implementation of the information-sharing improvement plan.
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OneLondon Board
Ensure full London coverage of the Thalamos electronic Mental Health Act system.
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OneLondon Board
Build and link mental-health care and crisis plans in the Universal Care Plan and Mental Health Trust electronic records.
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OneLondon Board
Continue joint working with partner organisations to improve mental-health and patient-safety information sharing.
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OneLondon Board
Share electronic Mental Health Act data, including alerts and relevant history, in the London Care Record.
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OneLondon Board
Introduce the Thalamos electronic Mental Health Act system across London.
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OneLondon Board
Review presentation options with the London Care Record supplier to make important information clearer.
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OneLondon Board
Conduct the London Care Record procurement exercise to determine future systems.
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OneLondon Board
Take actions to address gaps in mental-health information sharing.
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OneLondon Board
Design a standard care and crisis plan for use in the Universal Care Plan.
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OneLondon Board
Introduce a OneLondon Delivery Oversight Group.
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OneLondon Board
Include pan-London mental-health information sharing and clear clinical alerts as essential procurement criteria.
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College of Policing
Support police forces implementing Right Care Right Person through the implementation toolkit and ongoing collaboration with the National Police Chiefs’ Council.
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College of Policing
Review Authorised Professional Practice guidance and consider the report’s concerns in resulting amendments.
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Metropolitan Police Service
Strengthen policy and operational processes for identifying, executing, and managing requests for assistance at section 135 warrants.
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Metropolitan Police Service
Deliver comprehensive training on Mental Health Act sections 135 and 136, including communal-area powers, warrants, and safeguarding.
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Metropolitan Police Service
Work closely with NHS partners to improve outcomes and ensure people receive appropriate care from the right professional.
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Metropolitan Police Service
Issue operational notices clarifying the lawful use of section 136 powers in communal areas.
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Metropolitan Police Service
Embed enhanced supervisory oversight and escalation processes within control-room decision-making.
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Metropolitan Police Service
Record section 135 warrants on police intelligence systems accessible to all officers.
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Metropolitan Police Service
Continue reinforcing Mental Health Act and Right Care, Right Person training through regular audit and quality assurance.
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South London and Maudsley NHS Foundation Trust
Adopt and operate London Care Record sharing to provide authorised clinicians with near-real-time access to relevant mental health information.
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South London and Maudsley NHS Foundation Trust
Complete an internal review of recorded information and its availability to other organisations.
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South London and Maudsley NHS Foundation Trust
Engage with partner organisations through internal and multi-agency discussions to identify learning and improve information sharing for safe Mental Health Act decision-making.
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South London and Maudsley NHS Foundation Trust
Implement the electronic Mental Health Act system to complete, process and securely share statutory documentation across organisations.
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South London and Maudsley NHS Foundation Trust
Continue working with system partners to strengthen information sharing, improve shared-record consistency and usability, and support coordinated care.
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South London and Maudsley NHS Foundation Trust
Transition the SLaM 24-hour mental health crisis line into NHS 111 Mental Health as the single access point for urgent support.
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NHS England
Set a national interoperability initiative and commit investment to enable authorised professionals to access reliable records across England.
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NHS England
Secure funding for South London and Maudsley NHS Foundation Trust to develop a business case for replacing its non-compliant EPR.
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NHS England
Develop and lead the Frontline Digitisation Programme, providing EPR adoption support, implementation guidance and safety oversight.
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NHS England
Secure funding for London Ambulance Service NHS Trust to add linked dispatch, interoperability, emergency-department record linkage and EPR optimisation functionality.
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NHS England
Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.
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London Ambulance Service NHS Trust
Enable visibility of Computer Aided Dispatch information within electronic patient care records to support clinical decision-making.
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London Ambulance Service NHS Trust
Consider interoperability enhancements between the London Care Record and National Record Locator through OneLondon procurement and strategic planning.
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London Ambulance Service NHS Trust
Promote Universal Care Plans to partner organisations for shared care planning.
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London Ambulance Service NHS Trust
Continue LAS participation in the NHS England Single Patient Record Programme Clinical Reference Group.
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London Ambulance Service NHS Trust
Continue collaborating with regional, local and national partners to improve shared-care planning and cross-organisation information access.
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London Ambulance Service NHS Trust
Maintain implemented clinical-system flags and visual prompts alerting clinicians to shared care plans and key documents.
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London Ambulance Service NHS Trust
Collaborate with the Universal Care Plan team to develop mental-health and catheter-care personalised care-planning use cases.
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London Ambulance Service NHS Trust
Embed updated shared-record access and safety-information guidance in induction, mandatory training and clinical communications.
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London Ambulance Service NHS Trust
Embed mental health assessment guidance in the electronic patient care record tool to prompt care-record review.
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London Ambulance Service NHS Trust
Deliver expanded mental-health training through induction, conferences, rolling case-based sessions, targeted sessions and accessible resources.
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London Ambulance Service NHS Trust
Integrate electronic patient care records with the London Care Record to reduce access time and streamline navigation.
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London Ambulance Service NHS Trust
Develop further visibility, access and flagging for National Care Record Service documents and alerts within clinical systems.
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× Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to understand the application of section 136 MHA 1980 powers in communal spaces within private accommodation
Wider context from the report “(1) A failure by the three police officers attending to understand that their powers under section 136 MHA 1980 applied to persons in a communal space within private accommodation and thereafter a failure to make a more detailed and measured assessment of the Eddie’s situation
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Lack of awareness of the section 135 MHA 1980 process
Wider context from the report “(2) A lack of awareness by the two less experienced officers about the process under section 135 MHA 1980 , and a lack of inquiry by the more experienced officer as to the existence of such a warrant, together with a concern that it was not clear from the evidence where information about the warrant could be obtained by officers.
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Fragmented healthcare record systems limiting the visibility and communication of important patient safety information
Wider context from the report “(3) The sharing and visibility of important health care records between medical agencies, (held on multiple platforms by multiple health care agencies) in particular here between the treating Trust (SLAM) and NHS 111, and between the Ambulance Service (not NHS 111) and the treating Trust (SLAM). ████████ from London Ambulance Service NHS Trust writes to me in her PFD statement that “it is recognised that there remain challenges with the visibility of information from healthcare settings across London. While advances have been made, the visibility of pertinent information depends on technological developments and the coordination of a complex healthcare system.” In her written evidence to me dated 19th March 2026 ████████ Chief Medical Officer of LAS NHS Trust, writes that “..there is currently no single, comprehensive system that provides universal access to all patient records across NHS organisations. Access is influenced by information governance requirements, system interoperability, commissioning arrangements, and the extent to which partner organisations upload information to shared platforms." Whilst this fragmented situation persists with a multiplicity of systems, platforms, screens, and process in which important patient safety information is embedded the risk such information is not identified or communicated to practitioners making healthcare decisions remains and as such gives rise to a risk of death due to decisions being made on incomplete information where more complete information exists .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to locate and identify information about a section 135 MHA 1980 warrant
Wider context from the report “(2) A lack of awareness by the two less experienced officers about the process under section 135 MHA 1980, and a lack of inquiry by the more experienced officer as to the existence of such a warrant , together with a concern that it was not clear from the evidence where information about the warrant could be obtained by officers .
” Open source report × Source evidence
How this individual concern was interpreted PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.
PFD Monitor interpretation Failure to make a detailed and measured assessment of a person’s situation
Wider context from the report “(1) A failure by the three police officers attending to understand that their powers under section 136 MHA 1980 applied to persons in a communal space within private accommodation and thereafter a failure to make a more detailed and measured assessment of the Eddie’s situation
” Is this part of a recurring concern? No recurring-concern membership is currently published.
Open source report
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Use the Delivery Oversight Group to manage and track implementation of the information-sharing improvement plan.
Verbatim wording from the response “We have introduced a new Delivery Oversight Group for OneLondon, and this will be asked to manage the oversight and track implementation of our plan to further improve our information sharing within our three major pan London systems (eMHA, London Care Record and Universal Care Plan as from June 2026). Through this, OneLondon will continue to seek to improve information sharing to support safer Mental Health care for Londoners.”
Source location Response from OneLondon Board Page 7 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Ensure full London coverage of the Thalamos electronic Mental Health Act system.
Verbatim wording from the response “Currently we are still in the process of ensuring full coverage. However, the system is live in most Mental Health Trusts and available to their partners (Local Authorities etc). The eMHA by Thalamos system is live in the following 5 Mental Health Trusts in London:”
Source location Response from OneLondon Board Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Build and link mental-health care and crisis plans in the Universal Care Plan and Mental Health Trust electronic records.
Verbatim wording from the response “At the time of Edward Muwanga’s death, there was no Universal Care Plan (UCP) form because UCP was not being used to support mental health care. That is now changing and work is currently underway to build mental health care & crisis plans in the UCP – and for this to be linked to Mental Health Trust electronic patient record (EPR) systems.”
Source location Response from OneLondon Board Page 3 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue joint working with partner organisations to improve mental-health and patient-safety information sharing.
Verbatim wording from the response “In consideration of the concerns raised within the PFD report, OneLondon have taken active part in several review meetings with participants from London Ambulance, NHS England (London Region), and South London and Maudsley NHS Foundation Trust. We have agreed joint working to continue improvements that are already underway and committed to continue to work closely with partner organisations to ensure mental health and patient safety remains central to future developments.”
Source location Response from OneLondon Board Page 2 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Share electronic Mental Health Act data, including alerts and relevant history, in the London Care Record.
Verbatim wording from the response “Data from eMHA is also now shared in the London Care Record.”
Source location Response from OneLondon Board Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce the Thalamos electronic Mental Health Act system across London.
Verbatim wording from the response “At the time of Edward Muwanga’s death, London had not yet implemented the eMHA system by Thalamos. Since the death of Edward Muwanga, a new eMHA by Thalamos system has been introduced in London. This system supports the digitisation of the Mental Health Act and aims to support more joined-up assessment,”
Source location Response from OneLondon Board Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review presentation options with the London Care Record supplier to make important information clearer.
Verbatim wording from the response “The system used for the London Care Record is provided by Oracle Health. There are currently technical constraints and limitations on the ability of the NHS to change the way that the system presents information. However, we commit this year to –”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Conduct the London Care Record procurement exercise to determine future systems.
Verbatim wording from the response “In parallel, the current contracts for the London Care Record are due to expire in the coming years – with aligned contract end dates of March 2028 agreed. This year there is a procurement exercise that has started in London which will look at what systems we will use in London.”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Take actions to address gaps in mental-health information sharing.
Verbatim wording from the response “• Actions will also be taken this year to seek to address the gaps in data sharing from Mental Health Trusts. (The budget for this work is not yet confirmed as available, but there is a route through London NHSE Regional governance to address this with Trusts, and commitment in principle has been obtained).”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Design a standard care and crisis plan for use in the Universal Care Plan.
Verbatim wording from the response “• In 2025 work was carried out to design a ‘care & crisis plan’ to be used in the UCP. Funding was also requested to support this work. We received funding for this work (confirmed in April 2026)”
Source location Response from OneLondon Board Page 3 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Introduce a OneLondon Delivery Oversight Group.
Verbatim wording from the response “We have introduced a new Delivery Oversight Group for OneLondon, and this will be asked to manage the oversight and track implementation of our plan to further improve our information sharing within our three major pan London systems (eMHA, London Care Record and Universal Care Plan as from June 2026). Through this, OneLondon will continue to seek to improve information sharing to support safer Mental Health care for Londoners.”
Source location Response from OneLondon Board Page 7 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Include pan-London mental-health information sharing and clear clinical alerts as essential procurement criteria.
Verbatim wording from the response “• We commit to ensuring that the procurement specification will include as essential criteria the ability to share information pan-London from all Mental Health Trusts, and a ‘user interface’ which clearly alerts clinical staff to important and relevant information about the patient they are seeing / treated.”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Support police forces implementing Right Care Right Person through the implementation toolkit and ongoing collaboration with the National Police Chiefs’ Council.
Verbatim wording from the response “The College is a co-signatory to the National Partnership Agreement (NPA) which sets out ‘Right Care Right Person’ (RCRP), which is a national partnership initiative that aims to ensure that vulnerable people get the right support from the right services and seeks to work to end the inappropriate and avoidable involvement of police in responding to incidents involving people with mental health needs. Where it is appropriate for the police to be involved in responding, this will continue to happen, however the police should only be involved for as long as is necessary, and in conjunction with health and/or social care services.”
Source location Response from College of Policing Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Review Authorised Professional Practice guidance and consider the report’s concerns in resulting amendments.
Verbatim wording from the response “The College of Policing recognises the risks associated with mental health incidents and we understand the critical importance of decisions about the appropriate response to such calls. The police response to mental health incidents is covered within the guidance produced by the College under the Authorised Professional Practice (APP). The APP is currently going through a formal review and we will ensure that the points highlighted within your report are fully considered within any amendments made within the review process.”
Source location Response from College of Policing Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Strengthen policy and operational processes for identifying, executing, and managing requests for assistance at section 135 warrants.
Verbatim wording from the response “Separately, we acknowledge the concern regarding officers’ awareness of the existence of a section 135 warrant in this case. Recent changes to our processes ensure that section 135 warrants are recorded on police intelligence systems that are accessible to all officers. There is a clear expectation that officers will request intelligence checks when attending incidents involving vulnerable individuals, and processes have been strengthened to ensure that requests for police assistance at warrants are managed with greater clarity and consistency.”
Source location Response from Metropolitan Police Page 2 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver comprehensive training on Mental Health Act sections 135 and 136, including communal-area powers, warrants, and safeguarding.
Verbatim wording from the response “The MPS acknowledges the findings of the inquest and the concerns raised in this report, and we have taken substantive steps to strengthen training, policy, and operational practice.”
Source location Response from Metropolitan Police Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work closely with NHS partners to improve outcomes and ensure people receive appropriate care from the right professional.
Verbatim wording from the response “We remain committed to working closely with NHS partners to improve outcomes and ensure that individuals receive the right care, from the right professional, at the right time.”
Source location Response from Metropolitan Police Page 3 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Issue operational notices clarifying the lawful use of section 136 powers in communal areas.
Verbatim wording from the response “All officers now receive structured and comprehensive training on sections 135 and 136 of the Mental Health Act. This includes specific instruction on the lawful use of section 136 powers in communal areas, with explicit clarification reinforced through operational notices issued to all frontline staff. Officers are also trained on the purpose and execution of section 135 warrants, including the respective roles of health professionals and the importance of safeguarding considerations. Training is delivered through a blended approach, combining classroom learning, scenario-based exercises, and ongoing professional development to ensure both legal understanding and effective practical application.”
Source location Response from Metropolitan Police Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Embed enhanced supervisory oversight and escalation processes within control-room decision-making.
Verbatim wording from the response “Since the inquest, the MPS has taken further steps to strengthen these arrangements. Guidance on the application of section 136 in communal settings has been reinforced to remove any ambiguity, and updated policy and operational processes have improved consistency in identifying and executing section 135 warrants. Enhanced supervisory oversight and escalation processes are now embedded within control room decision-making. Taken together, these measures directly address the issues identified in the report and provide assurance that officers are better equipped to make lawful, informed, and proportionate decisions.”
Source location Response from Metropolitan Police Page 2 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Record section 135 warrants on police intelligence systems accessible to all officers.
Verbatim wording from the response “Separately, we acknowledge the concern regarding officers’ awareness of the existence of a section 135 warrant in this case. Recent changes to our processes ensure that section 135 warrants are recorded on police intelligence systems that are accessible to all officers. There is a clear expectation that officers will request intelligence checks when attending incidents involving vulnerable individuals, and processes have been strengthened to ensure that requests for police assistance at warrants are managed with greater clarity and consistency.”
Source location Response from Metropolitan Police Page 2 · response Published 19 June 2026
Open published response
×
Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue reinforcing Mental Health Act and Right Care, Right Person training through regular audit and quality assurance.
Verbatim wording from the response “Alongside this, the MPS will continue to reinforce training on Mental Health Act powers and the Right Care, Right Person framework, supported by regular audit and quality assurance to ensure consistent and effective decision-making.”
Source location Response from Metropolitan Police Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Adopt and operate London Care Record sharing to provide authorised clinicians with near-real-time access to relevant mental health information.
Verbatim wording from the response “Since March 2023, SLaM has adopted a London-wide sharing approach to ensure that appropriate information is available to clinicians at the point of need, regardless of where the patient presents.”
Source location Response from South London and Maudsley NHS Foundation Trust Page 2 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Complete an internal review of recorded information and its availability to other organisations.
Verbatim wording from the response “1.1 Approach to the review
In response to the concerns identified by you, Sir, SLaM undertook a comprehensive internal review. The purpose of the review was to examine:”
Source location Response from South London and Maudsley NHS Foundation Trust Page 1 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Engage with partner organisations through internal and multi-agency discussions to identify learning and improve information sharing for safe Mental Health Act decision-making.
Verbatim wording from the response “In addition to the internal review, SLaM has engaged with the London Ambulance Service (LAS), NHS England and the OneLondon Board to reflect on the learning from this case, including the concerns raised during this inquest into the death of Edward Muwanga. These discussions have focused on how information is recorded and shared across multiple digital systems, and the risks that may arise from fragmentation, variable visibility of information, and differences in system use across organisations.”
Source location Response from South London and Maudsley NHS Foundation Trust Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Implement the electronic Mental Health Act system to complete, process and securely share statutory documentation across organisations.
Verbatim wording from the response “The eMHA by Thalamos is a digital platform used by five Mental Health Trusts in London to complete, process, and securely share statutory Mental Health Act documentation across organisations involved in a patient’s care. It was implemented locally in SLaM from 24 March 2025, as part of a London-wide programme to improve the accuracy, timeliness and accessibility of MHA documentation.”
Source location Response from South London and Maudsley NHS Foundation Trust Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue working with system partners to strengthen information sharing, improve shared-record consistency and usability, and support coordinated care.
Verbatim wording from the response “While no single system currently provides a fully integrated, real-time view of all patient information, these developments represent meaningful progress in improving visibility of key information and supporting safer decision-making across organisations. The Trust recognises that safe clinical decision-making depends not only on the availability of information, but also on the ability of clinicians to identify and interpret it, alongside effective communication between services in crisis situations.”
Source location Response from South London and Maudsley NHS Foundation Trust Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Transition the SLaM 24-hour mental health crisis line into NHS 111 Mental Health as the single access point for urgent support.
Verbatim wording from the response “NHS 111 Mental Health”
Source location Response from South London and Maudsley NHS Foundation Trust Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Set a national interoperability initiative and commit investment to enable authorised professionals to access reliable records across England.
Verbatim wording from the response “Building on this and recognising the clinical need, an initiative has been set to achieve national interoperability between shared care records across England. This committed investment aims to enable any authorised health and care professional to have access to safe, reliable, and accurate records, regardless of the patient’s location or where care is provided. It is however, up to local shared care record organisations and participating NHS Trusts, to agree what information, in addition to the core information standard, is held and shared through the local shared care record. It is also up to individual NHS Trusts to negotiate data sharing protocols and agreements to enhance localised information sharing outside of the local shared care record.”
Source location Response from NHS England Page 1 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Secure funding for South London and Maudsley NHS Foundation Trust to develop a business case for replacing its non-compliant EPR.
Verbatim wording from the response “This trust uses the CareNotes Electronic Patient Record (EPR) system supplied by OneAdvanced (formerly Advanced). As part of the Frontline Digitisation (FD) Programme, the Trust was assessed as having an EPR that did not meet the Programme’s core standards under the Digital Capability Framework (DCF). Through the FD Programme, the Trust secured funding to support development of a business case to replace its current EPR system.”
Source location Response from NHS England Page 2 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop and lead the Frontline Digitisation Programme, providing EPR adoption support, implementation guidance and safety oversight.
Verbatim wording from the response “NHS England has developed and led the Frontline Digitisation (FD) Programme to support NHS trusts in adopting Electronic Patient Record (EPR) systems, improve digital maturity, and enable better information sharing within and between organisations. In addition to supporting the procurement of EPR systems, the FD Programme provides guidance and oversight to help ensure that implementations are safe and effective.”
Source location Response from NHS England Page 2 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Secure funding for London Ambulance Service NHS Trust to add linked dispatch, interoperability, emergency-department record linkage and EPR optimisation functionality.
Verbatim wording from the response “This Trust uses an electronic Patient Care Record (ePCR) system supplied by Cleric Computer Services Ltd. As part of the FD Programme, the Trust was assessed as having an EPR that did not meet the Programme’s core standards under the DCF. Through the FD Programme, the Trust has secured funding to invest in additional functionality to support its EPR, including:”
Source location Response from NHS England Page 2 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Discuss all received Prevention of Future Deaths reports through the Regulation 28 Working Group and share resulting learning across national and regional NHS services.
Verbatim wording from the response “I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Edward, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”
Source location Response from NHS England Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Enable visibility of Computer Aided Dispatch information within electronic patient care records to support clinical decision-making.
Verbatim wording from the response “From the 12th of May, functionality to improve visibility between internal systems has been enabled (notably, the visibility of information currently only visible within the Computer Aided Dispatch [CAD] system in ePCR), which will assist clinicians to access extra incident information, and support decision-making. This will provide the additional benefit of improved visibility of information which has been received by other providers into our CAD (e.g. from the Metropolitan Police Service (MPS) or NHS 111 services).”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Consider interoperability enhancements between the London Care Record and National Record Locator through OneLondon procurement and strategic planning.
Verbatim wording from the response “• LAS is actively involved and participates in the One London board, as the only pan-London NHS provider organisation. Other representation is at an ICB and regional level. Consideration will be given to developing further enhancements to improve interoperability between the LCR and the NRL—notably the consumption of NRL records in the LCR in the first instance, with a longer-term view to also share information from the LCR into the NRL. This will be achieved through influence over the direction of procurement and strategic planning of the OneLondon 2.0 programme and approach to London Care Record, UCP and enhanced access and integration.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 5 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Promote Universal Care Plans to partner organisations for shared care planning.
Verbatim wording from the response “Promotion of Universal Care Plans
The Trust has and continues to highlight the clear benefits to our partners in the development of UCP for shared care plans across organisations.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue LAS participation in the NHS England Single Patient Record Programme Clinical Reference Group.
Verbatim wording from the response “• LAS’s paramedic Chief Clinical Information Officer and Deputy are part of the NHS England Single Patient Record Programme Clinical Reference Group. The SPR programme aims to create one unified, secure view of a patient’s health and care information across NHS services in England. This intends to bring together data currently held in multiple systems (e.g. GP, hospital, ambulance, mental health etc.) into a single, joined-up record, and is a core part of the NHS 10-year plan. The initial roll-out will focus on two identified priority areas (maternity and frailty) before looking to further areas. It is intended that the first priorities will go live around 2028.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 5 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Continue collaborating with regional, local and national partners to improve shared-care planning and cross-organisation information access.
Verbatim wording from the response “It also provided an overall understanding that better integration, the ability to surface key critical information quickly and the developments by future digital improvements are essential to the prevention of future harm. The Trust will continue to work closely with partner organisations to ensure patient safety remains central to future developments.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 2 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Maintain implemented clinical-system flags and visual prompts alerting clinicians to shared care plans and key documents.
Verbatim wording from the response “Digital Flagging and Visual Prompts
Enhancements have been implemented (Appendix 2) within clinical systems to alert clinicians when a shared care plan or key document exists, prompting review at the point of care. This is intended to reduce the likelihood that critical information is overlooked due to time pressures in clinical interactions or where patient data records contain a volume of information.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Collaborate with the Universal Care Plan team to develop mental-health and catheter-care personalised care-planning use cases.
Verbatim wording from the response “• At an operational level, LAS has a touchpoint every other month with the Universal Care Plan team and are part of the UCP Clinical Transformation & Advisory Group. The LAS will be collaborating with the UCP team to develop the next two specific personalised care planning use cases – mental health and catheter care. As part of this learning, consideration for how information may be consistently shared across the correct platforms will be made. In addition, the UCP have received confirmation of funding which will allow them to develop integrations into two key Electronic Patient Records (Rio and Mosaics) to support the sharing of mental health information in the UCP.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 5 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Embed updated shared-record access and safety-information guidance in induction, mandatory training and clinical communications.
Verbatim wording from the response “Training and Clinical Guidance
Training materials and clinical guidance have been reviewed and updated to reinforce expectations regarding:”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Embed mental health assessment guidance in the electronic patient care record tool to prompt care-record review.
Verbatim wording from the response “LAS Mental Health Team - Actions Taken - Planned and Ongoing Work
Recent updates undertaken have strengthened the emphasis on accessing care records and obtaining collateral information in Mental Health assessments. The ePCR Mental Health Documentation Tool (launched in November 2025) now includes embedded Mental Health assessment guidance prompting crews to review care records, with further enhancements to be proposed through planned and ongoing work.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Deliver expanded mental-health training through induction, conferences, rolling case-based sessions, targeted sessions and accessible resources.
Verbatim wording from the response “Alongside this, training within LAS has been expanded significantly to include:”
Source location 2026-0235 - Response from NHS Ambulance Service Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Integrate electronic patient care records with the London Care Record to reduce access time and streamline navigation.
Verbatim wording from the response “Improved System Integration
The Trust has invested in improved in-context integration between the electronic patient care records (ePCR) and the LCR platform to reduce access time and streamline navigation between systems. Further developments are underway to improve visibility of NCRS held documents (on the National Record Locator) and alerts by the implementation of a flagging indicator which will highlight that a document exists in the patient’s record and prompt the clinician to access NCRS.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent action was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Develop further visibility, access and flagging for National Care Record Service documents and alerts within clinical systems.
Verbatim wording from the response “Improved System Integration
The Trust has invested in improved in-context integration between the electronic patient care records (ePCR) and the LCR platform to reduce access time and streamline navigation between systems. Further developments are underway to improve visibility of NCRS held documents (on the National Record Locator) and alerts by the implementation of a flagging indicator which will highlight that a document exists in the patient’s record and prompt the clinician to access NCRS.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Further sharing of s136 information into the London Care Record depends on Mental Health Trusts and police organisations agreeing to share it.
Verbatim wording from the response “• Thalamos have just completed developing a s136 status with the Met Police. This is now live. (Information will therefore also be available from City Police and British Transport Police for London Region.) This is live in the Thalamos product although it is not yet shared into the London Care Record. (There are no current timescales for this – but is achievable within the next 6 months if the Mental Health Trusts and the Police Organisations agree to sharing).”
Source location Response from OneLondon Board Page 5 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Technical constraints currently limit the ability to change how information is presented in the London Care Record.
Verbatim wording from the response “The system used for the London Care Record is provided by Oracle Health. There are currently technical constraints and limitations on the ability of the NHS to change the way that the system presents information. However, we commit this year to –”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Work to address Mental Health Trust data-sharing gaps is constrained because funding has not yet been confirmed.
Verbatim wording from the response “• Actions will also be taken this year to seek to address the gaps in data sharing from Mental Health Trusts. (The budget for this work is not yet confirmed as available, but there is a route through London NHSE Regional governance to address this with Trusts, and commitment in principle has been obtained).”
Source location Response from OneLondon Board Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation The Metropolitan Police Service is responsible for addressing operational elements and decision-making processes and is providing the substantive response.
Verbatim wording from the response “In relation to the operational elements and decision-making processes, we have been in contact with the Metropolitan Police Service (MPS) and understand that a full response to these points is being provided.”
Source location Response from College of Policing Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Mental health crises should be led by health services, with police involvement limited to lawful powers, crime, or immediate serious harm.
Verbatim wording from the response “The MPS operates within the nationally agreed Right Care, Right Person framework. This model is designed to ensure that individuals experiencing mental health crises receive a response from appropriately trained health professionals, with police involvement limited to circumstances where there is a legal power to exercise, a crime has occurred, or there is an immediate risk to life or serious harm requiring police capabilities. This case highlights the importance of maintaining that principle.”
Source location Response from Metropolitan Police Page 2 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation One London Board is providing the regional response and actions directly to the Coroner, so further details are not provided.
Verbatim wording from the response “NHS England have liaised with One London Board who have detailed their response and actions following this Report. As they will be providing a response directly to the Coroner we won’t provide further details here.”
Source location Response from NHS England Page 6 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation NHS England states that interoperability is configured and managed locally through provider organisations and technology suppliers, with regional teams considering wider catchment areas.
Verbatim wording from the response “While the FD Programme supports investment in local digital capability, interoperability is generally configured and managed locally, based on agreements between provider organisations and their technology suppliers, with NHS England regional teams taking account of wider catchment areas where appropriate.”
Source location Response from NHS England Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Local Integrated Care Boards are responsible for delivering shared care records according to local needs, systems and plans.
Verbatim wording from the response “Responsibility for delivering shared care records rests with local Integrated Care Boards (ICBs). Each ICB develops its shared care record in response to local health and care needs, existing systems, and future plans. As a result, some shared care records are accessible to neighbouring ICBs, while others operate only within their own area. Future plans include improving connectivity so that shared care records can be used more consistently across England, regardless of where a person lives or receives care.”
Source location Response from NHS England Page 5 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Further enquiries about NHS 111 and ambulance access to Summary Care Records through NCRS should be directed to the London Ambulance Service.
Verbatim wording from the response “We would expect both the LAS and NHS 111 to have access to patients’ Summary Care Record (SCR) through NCRS. Any further enquiries about access to SCR through NCRS should therefore be directed to LAS.”
Source location Response from NHS England Page 4 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Local shared care record organisations and NHS Trusts must agree additional information sharing and negotiate local data-sharing protocols.
Verbatim wording from the response “Building on this and recognising the clinical need, an initiative has been set to achieve national interoperability between shared care records across England. This committed investment aims to enable any authorised health and care professional to have access to safe, reliable, and accurate records, regardless of the patient’s location or where care is provided. It is however, up to local shared care record organisations and participating NHS Trusts, to agree what information, in addition to the core information standard, is held and shared through the local shared care record. It is also up to individual NHS Trusts to negotiate data sharing protocols and agreements to enhance localised information sharing outside of the local shared care record.”
Source location Response from NHS England Page 1 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Responsibility for electronic-record information sharing and management rests with each organisation through established digital governance arrangements.
Verbatim wording from the response “Where multiple digital systems are used within a trust, including EPR systems, robust policies and procedures should be in place to set clear expectations, support appropriate clinical record management, and ensure the timely handover and escalation of abnormal results to the relevant individuals. Responsibility and accountability for the sharing and management of information held within electronic records, including information shared across different systems, rests with each organisation through its established digital governance arrangements.”
Source location Response from NHS England Page 3 · response Published 19 June 2026
Open published response
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Source evidence
How this respondent position was interpreted
PFD Monitor created a concise, searchable interpretation from the published response wording shown below.
PFD Monitor interpretation Additional London Care Record flagging is not considered beneficial because most attended patients already have information published there.
Verbatim wording from the response “- In-context access is supported in Adastra, and was enabled for ePCR in November 2025.
- As most patients we attend will contain information published to the London Care Record, flagging is not deemed to bring any benefit.”
Source location 2026-0235 - Response from NHS Ambulance Service Page 8 · response Published 19 June 2026
Open published response