PFD report

Sarah Kiff · Prevention of Future Deaths report

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Issued 20 Nov 2018•Manchester North

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
8

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Reluctance by male doctors to carry out internal examinations on female patients
    Part of recurring concern: Failure to perform clinically indicated physical examinations
  2. Inadequate processes for recording test results in electronic patient records
    Part of recurring concern: Failure to ensure clinical investigation results are reliably available, interpreted and acted uponPart of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  3. Poor medical record keeping
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Conduct annual cancer-analysis audits, review each new cancer diagnosis for missed opportunities, and share learning through clinical-governance meetings.

    Stated by Stonefield Street SurgeryStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.
  2. Action

    Review and disseminate new NICE guidance monthly to clinicians, updating relevant practice protocols when necessary.

    Stated by Stonefield Street SurgeryStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.
  3. Action

    Use a written high-vaginal-swab protocol requiring cervical-speculum visualization, documentation of findings, and GP review of abnormalities.

    Stated by Stonefield Street SurgeryStated completedThe respondent said that this action was complete when they made their response on 26 February 2018.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Test results were clearly visible in the electronic record, contrary to the concern that results were not appearing within patient records.

    Stated by Stonefield Street SurgeryDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Reluctance by male doctors to carry out internal examinations on female patients

Wider context from the report

“4. During the course of the evidence it became apparent that male doctors were reluctant to carry out internal examinations on female patients as they felt it more appropriate for their female colleagues to do them. Reluctance was not related to patient preference (in this case the patient was not offered any such examination). Moreover they felt that female doctors were, skill wise, more able. ”

Is this part of a recurring concern?

Yes — Failure to perform clinically indicated physical examinations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate processes for recording test results in electronic patient records

Wider context from the report

“5. The processes and procedures in place for reviewing test results and ensuring that they appear within the patient's electronic records appears to be inadequate. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon; Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor medical record keeping

Wider context from the report

“2. Medical record keeping and communication between the medical and nursing teams was poor. The doctor's were not explicit about what they required the nurse to do in terms of P.V. examination and made assumption that the nurse/s knew what the doctors expected of them. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by doctors to review clinical history before consultation

Wider context from the report

“3. There was lack of continuity of care and a failure by doctors to fully appraise themselves of the clinical history ahead of consultation. The care provided to Ms Kiff was, on occasions, perfunctory. ”

Is this part of a recurring concern?

Yes — Failure to review relevant clinical records before care decisions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of continuity of care

Wider context from the report

“3. There was lack of continuity of care and a failure by doctors to fully appraise themselves of the clinical history ahead of consultation. The care provided to Ms Kiff was, on occasions, perfunctory. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate explicit requirements between medical and nursing teams

Wider context from the report

“2. Medical record keeping and communication between the medical and nursing teams was poor. The doctor's were not explicit about what they required the nurse to do in terms of P.V. examination and made assumption that the nurse/s knew what the doctors expected of them. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate processes for reviewing test results

Wider context from the report

“5. The processes and procedures in place for reviewing test results and ensuring that they appear within the patient's electronic records appears to be inadequate. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by GPs to follow cancer referral guidance

Wider context from the report

“1. GPs at the Practice did not follow the NICE 2005 cancer referral guidance. This puts patients at risk. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct annual cancer-analysis audits, review each new cancer diagnosis for missed opportunities, and share learning through clinical-governance meetings.

Verbatim wording from the response

“The practice has produced an annual audit report around new cancer diagnoses for several years, with the records of each patient being reviewed by a clinician looking to see if there were any lost opportunities to diagnose the condition earlier and to ensure NICE guidance was correctly followed. These Cancer Analysis Audits are discussed at the clinical governance meetings and any learning points are shared within the practice team.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 1 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and disseminate new NICE guidance monthly to clinicians, updating relevant practice protocols when necessary.

Verbatim wording from the response

“In July 2015 new cancer guidance NG12 was produced by NICE. These were discussed within the practice meeting, with each partner being provided with copies of the Macmillan summary guidance and copies of the BMJ flow chart which are laminated and on the wall of each consulting room. The deputy Practice Manager now ensures that all new NICE guidance is shared with clinicians monthly via email and the lead clinician in the relevant area is responsible for ensuring that any new recommendations are shared, and protocols altered where necessary. This process has now been in place for over 2 years.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 2 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a written high-vaginal-swab protocol requiring cervical-speculum visualization, documentation of findings, and GP review of abnormalities.

Verbatim wording from the response

“At that time, it was agreed that any female patient needing assessment who had presented to a male doctor that had concerns about their skills in examination, would be handed over to one of the female GPs. Similarly, where male patients felt uncomfortable about having pelvic examinations performed by a female GP, then the same onward referral protocol would be followed. This agreement has been in place since October 2013. More recent discussions have also concentrated on the methodology for taking high vaginal swabs following your comments, and it has been reconfirmed that these are all done using cervical speculums, so that the cervix is visualized during the test. Any abnormality found by the nursing staff will be highlighted to one of the GPs. The practice now has an agreed protocol for performing HVS.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 2 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide protected time between consultations by changing schedules to allow clinicians to review patients’ past and current clinical problems.

Verbatim wording from the response

“Due to increasing complexity of many patients, the practice has altered consulting schedules so that blocks between every few patients allow the doctor time to ensure they are up to date with past and current clinical problems for each patient. The blocks result in the standard appointment time of 12 minutes instead of 10 minutes. I have already alluded in sections 1 & 2, to processes now in place to ensure that clinical records are more accurate and that the relevant examinations are performed.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 3 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use updated diagnostic-result processes to action results on receipt, arrange follow-up for results requiring it, notify patients appropriately, and audit actions in clinical records.

Verbatim wording from the response

“The practice has robust processes in place to ensure all diagnostics are actioned on the same day of receipt and where there is an abnormal result these are followed up with the patient. The GP can readily look in the clinical records to review why the test was performed. On most occasions the GP who orders the test will be reviewing the results, but this is not always possible due to patterns of working. In addition, some providers return results to the registered GP rather than the one requesting the test.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh doctors’ knowledge of GMC record-keeping guidance and improve the detail of clinical documentation.

Verbatim wording from the response

“Review of the medical records for Miss Kiff has highlighted that the record keeping was not adequate, and this has allowed the clinical staff to review the method for clinical note recording, ensuring in future that more detailed records are kept. Each clinician has now reviewed the GMC guidance on record keeping in Good Medical Practice (2013) at paragraphs 19-21.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 3 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Enable some male GPs to undertake further training in female pelvic examination techniques.

Verbatim wording from the response

“As an additional learning action, the practice has been able to get the support of ████████ a Gynaecology Oncologist at Pennine Acute Trust, who has agreed to provide a training session for the clinicians at Stonefield Street Surgery in early 2018 around the recognition of Gynaecological malignancies and management of female problems. Some of the male partners are also looking to attend local Gynaecology clinics to help improve their competency in vaginal examinations.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a written internal-referral policy directing patients to a more appropriate clinician for examinations or procedures.

Verbatim wording from the response

“At that time, it was agreed that any female patient needing assessment who had presented to a male doctor that had concerns about their skills in examination, would be handed over to one of the female GPs. Similarly, where male patients felt uncomfortable about having pelvic examinations performed by a female GP, then the same onward referral protocol would be followed. This agreement has been in place since October 2013. More recent discussions have also concentrated on the methodology for taking high vaginal swabs following your comments, and it has been reconfirmed that these are all done using cervical speculums, so that the cervix is visualized during the test. Any abnormality found by the nursing staff will be highlighted to one of the GPs. The practice now has an agreed protocol for performing HVS.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 2 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test results were clearly visible in the electronic record, contrary to the concern that results were not appearing within patient records.

Verbatim wording from the response

“All test results relating to Miss Sarah Kiff are clearly visible within the patient electronic record. The EMIS computer system records date test requested date received, date of review and filing as well as any practice notes made by the doctor. The report comments on the Ultrasound Scan result for Miss Kiff, but the records clearly show that the report was received on the 25th February, seen and noted to be normal and filed in the patient record, so this was unfortunately not available for her appointment with Dr Younis on 22nd February 2013. This is all auditable within the clinical system.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing diagnostic-result processes ensure tests are actioned on receipt, abnormal results are followed up, and actions are auditable.

Verbatim wording from the response

“The practice has robust processes in place to ensure all diagnostics are actioned on the same day of receipt and where there is an abnormal result these are followed up with the patient. The GP can readily look in the clinical records to review why the test was performed. On most occasions the GP who orders the test will be reviewing the results, but this is not always possible due to patterns of working. In addition, some providers return results to the registered GP rather than the one requesting the test.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Provide clinicians with training on recognising gynaecological malignancies and managing female problems.

    Stated by Stonefield Street SurgeryStated plannedThe respondent said that this action was planned when they made their response on 26 February 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Existing referral mechanisms allow female patients requiring intimate examinations to be referred to a female colleague where preferred.

    Stated by Stonefield Street SurgeryExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide clinicians with training on recognising gynaecological malignancies and managing female problems.

Verbatim wording from the response

“As an additional learning action, the practice has been able to get the support of ████████ a Gynaecology Oncologist at Pennine Acute Trust, who has agreed to provide a training session for the clinicians at Stonefield Street Surgery in early 2018 around the recognition of Gynaecological malignancies and management of female problems. Some of the male partners are also looking to attend local Gynaecology clinics to help improve their competency in vaginal examinations.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing referral mechanisms allow female patients requiring intimate examinations to be referred to a female colleague where preferred.

Verbatim wording from the response

“The practice has already instituted mechanisms to ensure that female patients needing intimate examinations can, where preferred, be referred to a female colleague for this to be done. This is described under point 1.”

Source location

2017-0407-Response-by-Stonefield-Street-Surgery
Page 4 · response
Published 26 February 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026