PFD report

Eva Hayden · Prevention of Future Deaths report

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Issued 9 May 2021•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to communicate treatment plans and condition-related risks to patients and confirm their understanding
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and familiesPart of recurring concern: Failure to ensure care staff can communicate effectively with residents and patients
  2. Failure of clinical communication between Trusts about unresolved investigations
    Part of recurring concern: Unreliable multi-agency communication procedures
  3. Failure to follow up missed appointments for investigation of neutropenia
    Part of recurring concern: Failure to ensure scheduled investigations are followed upPart of recurring concern: Unreliable arrangement and communication of patient appointments and follow-up
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Conduct monthly audits of adherence to the updated Was Not Brought policy and processes, escalating breaches through governance and incident-management arrangements.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 18 May 2021.
  2. Action

    Audit communication documentation and the quality of recorded clinical information through a routine audit cycle.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 18 May 2021.
  3. Action

    Require consultant clinical review and documented follow-up for every child not brought to a scheduled outpatient or ward-attender appointment.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate treatment plans and condition-related risks to patients and confirm their understanding

Wider context from the report

“a) When investigating, diagnosing or treating a patient’s presentation it seems reasonable that there should be good communication between clinician and patient with regard to the treatment plan. Understanding of the patient should be confirmed with regard to any precautions or risks arising from the condition. In this matter, Eva’s parents had no knowledge of the pancytopenia or neutropenia under investigation and the risks of infection for Eva – such that this was not explained to the staff in the Emergency department at Alder Hey on 8th January 2020. Clinical practice should have prevented this eventuality. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families; Failure to ensure care staff can communicate effectively with residents and patients.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of clinical communication between Trusts about unresolved investigations

Wider context from the report

“b) When Eva missed the appointment at Ormskirk Hospital on the 25th November 2019 for her blood tests – there was no follow up by the hospital as there was an “assumption” that a follow-up orthopaedic appointment for cellulitis would investigate her neutropenia. The assumption was wrong and there was no clinical communication between the Trusts, which would have clarified that investigation of neutropenia had ceased without resolution. The onus for investigations cannot be on a four year old or her parents who were unaware of the potentially fatal implications. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to follow up missed appointments for investigation of neutropenia

Wider context from the report

“b) When Eva missed the appointment at Ormskirk Hospital on the 25th November 2019 for her blood tests – there was no follow up by the hospital as there was an “assumption” that a follow-up orthopaedic appointment for cellulitis would investigate her neutropenia. The assumption was wrong and there was no clinical communication between the Trusts, which would have clarified that investigation of neutropenia had ceased without resolution. The onus for investigations cannot be on a four year old or her parents who were unaware of the potentially fatal implications. ”

Is this part of a recurring concern?

Yes — Failure to ensure scheduled investigations are followed up; Unreliable arrangement and communication of patient appointments and follow-up.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly audits of adherence to the updated Was Not Brought policy and processes, escalating breaches through governance and incident-management arrangements.

Verbatim wording from the response

“6. We are confident that the implementation of the actions described in points 3 and 5 above will ensure that there is a clear response each time a child is not brought to an appointment and we have introduced a routine audit to be undertaken every month to measure that our updated policy and processes are being adhered to. This will be monitored through speciality and CBU governance arrangements with any breaches against the policy being escalated through the Trust incident management processes.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit communication documentation and the quality of recorded clinical information through a routine audit cycle.

Verbatim wording from the response

“clinic letters to parents. This will be followed up through a routine cycle of audits which will commence in July 2021 to ensure adherence to this directive and additionally to assess the quality of clinical information that is being recorded. We are working closely with Alder Hey team to ensure that families transferred from Alder Hey to Ormskirk for ongoing investigations have an understanding of the reasons and plans.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require consultant clinical review and documented follow-up for every child not brought to a scheduled outpatient or ward-attender appointment.

Verbatim wording from the response

“3. The Trust immediately implemented safeguards to prevent a similar incident occurring when a child is not brought to a scheduled outpatient or ward attender appointment. All non-attendances are sent to the Consultant in charge of the care to clinically review and agree on what course of action needs to be taken. Examples of further actions could include, another appointment being offered or a discussion with another Trust if there are shared care arrangements. In all cases there will be documented evidence of the follow-up action that has taken place, e.g. letter to GP and/or parents.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Schedule and clinically annotate ward-attender appointments electronically to track attendance and record outcomes.

Verbatim wording from the response

“1. At the time of this event there were paper-based systems in use, this has now changed and ward attender appointments are now scheduled on Medway (PAS) and clinically annotated at the time of the attendance. This ensures that patients are tracked and diarised electronically with outcomes recorded on the patient system.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 1 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-emphasise communication with families and documentation of discussions through clinical-team meetings and regular communications, including providing relevant letters.

Verbatim wording from the response

“2. The importance of ensuring clear communication with parents and/or children about conditions that are being investigated and the documentation of these conversations in the case note or electronic system has been re-emphasised to all clinical teams through staff meetings and regular communications. We provide copies of discharge letters and outpatient department”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 1 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop standardised communication and referral processes with Alder Hey and the wider paediatric network, particularly for shared-care arrangements.

Verbatim wording from the response

“clinic letters to parents. This will be followed up through a routine cycle of audits which will commence in July 2021 to ensure adherence to this directive and additionally to assess the quality of clinical information that is being recorded. We are working closely with Alder Hey team to ensure that families transferred from Alder Hey to Ormskirk for ongoing investigations have an understanding of the reasons and plans.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the outpatient non-attendance pathway and review cases where children were not clinically reviewed.

Verbatim wording from the response

“4. We have completed a full audit exercise to look at the pathway and scenario that Eva was under as she was those patients that attend through a standard outpatient appointment. Whilst this identified that in the majority of cases, the existing DNA Policy and processes were followed; there were 5 occasions where a patient didn’t attend an outpatient appointment and wasn’t clinically reviewed. Each incidence has been reviewed and there were no incidents of harm identified as a result.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Did Not Attend policy into a corporate Was Not Brought policy incorporating required safeguards and best-practice principles.

Verbatim wording from the response

“5. We have reviewed our ‘Did Not Attend (DNA)’ Policy to reflect the requirements of the Regulation 28 report and ensure that any necessary safeguards from the work described above are contained within the policy. The Policy has also been re-vamped to ensure it reflects best practice and principles that a child ‘Was Not Brought’ as opposed to DNA. The updated policy is due to be presented at the clinical business unit (CBU) governance meeting on 08/07/2021 and will be subject to the governance arrangements of the Trust. The Was Not Brought Policy is a corporate Policy and will apply to all children anywhere within the trust.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend paediatric staff induction to cover communication with families, communication with other organisations, and responses when children are not brought to appointments.

Verbatim wording from the response

“10. The circumstances and details of this case have been widely shared. In addition, we are amending the local induction for staff in paediatrics to ensure that staff are provided with important information about the requirements of:”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Share the circumstances and details of the case widely with relevant staff.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.
  2. 2

    Review all routes into the Paediatric Department to establish clear, documented management pathways and processes.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 May 2021.
  3. 3

    Issue amended policies and procedures for staff to read and sign confirming their understanding.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 18 May 2021.
  4. 4

    Meet with Alder Hey clinical leaders to obtain input into the investigation and resulting safety actions.

    Stated by Mersey and West Lancashire Teaching Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 18 May 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the circumstances and details of the case widely with relevant staff.

Verbatim wording from the response

“10. The circumstances and details of this case have been widely shared. In addition, we are amending the local induction for staff in paediatrics to ensure that staff are provided with important information about the requirements of:”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all routes into the Paediatric Department to establish clear, documented management pathways and processes.

Verbatim wording from the response

“9. We are also looking at all methods of entry into the Paediatric Department to ensure that we have clear, documented pathways and processes for how they are managed.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue amended policies and procedures for staff to read and sign confirming their understanding.

Verbatim wording from the response

“11. Amended policies and procedures will be issued for staff to read and sign to confirm they’ve understood the requirements.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 3 · response
Published 18 May 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with Alder Hey clinical leaders to obtain input into the investigation and resulting safety actions.

Verbatim wording from the response

“7. In addition to our internal actions, we have met with the Chief Nurse and Medical Director at Alder Hey Children’s NHS Foundation Trust (AHCH) for their input into the investigation and resultant actions recognising that Eva was also under the care of Alder Hey prior to her death and we want to ensure we have a full joined up understanding of the events that took place.”

Source location

2021-0147-Response-from-Southport-and-Ormskirk-Hospital-Redacted
Page 2 · response
Published 18 May 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026