PFD report

Mrs Awa Jeng · Prevention of Future Deaths report

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Issued 20 Jan 2015•London (East)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Failure to ensure communication of requests for clinically required tests
    Part of recurring concern: Unreliable monitoring and follow-up of clinically required laboratory tests
  2. Delays in repeating arterial blood gas tests
    Part of recurring concern: Failure to obtain clinically indicated repeat investigationsPart of recurring concern: Failure to provide timely clinically required blood tests
  3. Failure to provide medical review
    Part of recurring concern: Failure to provide timely medical review of admitted patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Train nursing staff in recognising deteriorating patients and appropriately escalating concerns.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 January 2015.
  2. Action

    Improve participation by all on-call teams in refreshed hospital-at-night meetings to review patients flagged as at risk.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2015.
  3. Action

    Send written and verbal instructions requiring junior doctors to record out-of-hours review needs on the trauma sheet before ending shifts.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure communication of requests for clinically required tests

Wider context from the report

“3. The blood tests were not repeated until the following morning when they had deteriorated to a life threatening level. 4. It was not clear from the evidence why the blood tests were not repeated. The FY2 did write a retrospective note confirming that she had asked the on-call doctor to perform the test. Evidence from the on-call doctor denied that this information was passed on to her. ”

Is this part of a recurring concern?

Yes — Unreliable monitoring and follow-up of clinically required laboratory tests.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in repeating arterial blood gas tests

Wider context from the report

“2. The ITU consultant gave a clear direction to the FY2 on Tayberry Ward during the afternoon of the 19th December 2013 that the arterial blood gases should be repeated that evening and she should be checked for signs of pulmonary oedema and fluid overload. ”

Is this part of a recurring concern?

Yes — Failure to obtain clinically indicated repeat investigations; Failure to provide timely clinically required blood tests.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide medical review

Wider context from the report

“5. Mrs Jeng was also not monitored appropriately on the ward on the evening of 19 December. There was no medical review and insufficient nursing observations. ”

Is this part of a recurring concern?

Yes — Failure to provide timely medical review of admitted patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide close monitoring of patients at high risk of acute deterioration

Wider context from the report

“1. Mrs Jeng was at high risk of suffering life threatening acute renal failure. Her regular dialysis was due on the 19th December 2013. Bearing in mind the recent trauma and necessary surgery, an acute deterioration in her condition should have been foreseeable. In the circumstances, she required close monitoring. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of handover of responsibilities and tasks between day and night shifts

Wider context from the report

“6. I note that the Trust’s internal investigation raised concerns in relation to the handover of responsibilities and tasks between day and night shifts. There is however currently no clear action to address this concern. ”

Is this part of a recurring concern?

Yes — Unreliable shift handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient nursing observations of ward patients

Wider context from the report

“5. Mrs Jeng was also not monitored appropriately on the ward on the evening of 19 December. There was no medical review and insufficient nursing observations. ”

Is this part of a recurring concern?

Yes — Inadequate physical nursing care for vulnerable patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to repeat blood tests within the required timeframe

Wider context from the report

“3. The blood tests were not repeated until the following morning when they had deteriorated to a life threatening level. 4. It was not clear from the evidence why the blood tests were not repeated. The FY2 did write a retrospective note confirming that she had asked the on-call doctor to perform the test. Evidence from the on-call doctor denied that this information was passed on to her. ”

Is this part of a recurring concern?

Yes — Failure to obtain clinically indicated repeat investigations; Failure to provide timely clinically required blood tests; Unreliable monitoring and follow-up of clinically required laboratory tests.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train nursing staff in recognising deteriorating patients and appropriately escalating concerns.

Verbatim wording from the response

“For clarity, the changes described (above) also apply to Tayberry Ward. Mrs Jeng’s death has been discussed at safety briefings on Tayberry Ward. The care and treatment of the deteriorating patient and the appropriate escalation of concerns is also a priority on the ward. Funding has been received for nursing staff to be trained to attain this specific skill set, at London Southbank University.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve participation by all on-call teams in refreshed hospital-at-night meetings to review patients flagged as at risk.

Verbatim wording from the response

“During Stepping into the Future Programme (a pan-London NHS initiative to ensure that patient experience and safety is optimal) Newham University Hospital has refreshed the hospital at night meeting and work is under way to improve participation by all on-call teams at night to review and discuss patients flagged as at risk at the start of the shift. This includes the introduction of afternoon safety huddles which are open to all staff and disciplines where issues can be raised and resolved.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Send written and verbal instructions requiring junior doctors to record out-of-hours review needs on the trauma sheet before ending shifts.

Verbatim wording from the response

“Instructions verbally and written have been sent to all junior doctors in orthopaedics and orthogeriatrics regarding their responsibilities to add details of any patient requiring review out of hours to the trauma sheet before finishing their shifts.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot Vitalslink wireless vital-sign monitoring with real-time alerts linked to the electronic patient record.

Verbatim wording from the response

“Newham University Hospital has been awarded funding to implement a vital signs monitoring process known as Vitalslink which will transmit clinical observations to the Electronic Patient Record (EPR) by Wi-Fi and give real-time feedback to the clinician regarding at risk status and the appropriate action to take. This is currently being piloted at Newham University Hospital with wider roll-out planned once the pilot is approved.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 1 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement revised NEWS and CREWS early warning scores across Newham University Hospital and the Trust.

Verbatim wording from the response

“During the investigation, senior clinical staff involved were contacted and confirmed that the Trust is implementing a revised early warning score National Early Warning Score (NEWS) and Chronic Respiratory Early Warning Score (CREWS) which once implemented is expected to improve compliance with contacting and escalating assistance with deteriorating patients. This is being implemented at Newham University Hospital imminently, as well as across the Trust.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 1 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add signing and dating requirements to orthopaedic handover sheets and retain them for audit and transparency.

Verbatim wording from the response

“There is a formal list and documentation for this meeting, an action plan for each patient and a record is kept and recorded on the sheet. This document forms the basis for the formal face-to-face handover meeting between the day and night medical teams.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Share the investigation outcome with all Trust medical and nursing staff.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 January 2015.
  2. 2

    Audit the adequacy and effectiveness of the implemented changes.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 January 2015.
  3. 3

    Introduce afternoon safety huddles open to all staff and disciplines for raising and resolving safety issues.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2015.
  4. 4

    Appoint four substantive consultants and two locum consultants to strengthen senior orthopaedic staffing.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2015.
  5. 5

    Appoint a clinical governance lead for the orthopaedic department.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2015.
  6. 6

    Review processes to enhance future care.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2015.
  7. 7

    Recruit middle-grade doctors to achieve a full complement and reduce reliance on locum doctors.

    Stated by Barts Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 January 2015.
  8. 8

    Roll out Vitalslink more widely after pilot approval.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 January 2015.
  9. 9

    Maintain regular contact across Trust sites to share and learn from safety practices.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2015.
  10. 10

    Continue active recruitment at SHO level.

    Stated by Barts Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2015.
  11. 11

    Make the two locum consultant posts substantive.

    Stated by Barts Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 January 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Safety changes remain local rather than Trust-wide because departments differ, while similar comprehensive measures are already established at another site.

    Stated by Barts Health NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the investigation outcome with all Trust medical and nursing staff.

Verbatim wording from the response

“We have taken this as an opportunity to review our processes to enhance future care. The outcome of the investigation will be shared with all Trust medical and nursing staff, to ensure that staff involved implement the above changes and audit the adequacy and effectiveness of the changes.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the adequacy and effectiveness of the implemented changes.

Verbatim wording from the response

“We have taken this as an opportunity to review our processes to enhance future care. The outcome of the investigation will be shared with all Trust medical and nursing staff, to ensure that staff involved implement the above changes and audit the adequacy and effectiveness of the changes.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce afternoon safety huddles open to all staff and disciplines for raising and resolving safety issues.

Verbatim wording from the response

“During Stepping into the Future Programme (a pan-London NHS initiative to ensure that patient experience and safety is optimal) Newham University Hospital has refreshed the hospital at night meeting and work is under way to improve participation by all on-call teams at night to review and discuss patients flagged as at risk at the start of the shift. This includes the introduction of afternoon safety huddles which are open to all staff and disciplines where issues can be raised and resolved.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint four substantive consultants and two locum consultants to strengthen senior orthopaedic staffing.

Verbatim wording from the response

“The Trust acknowledges prior difficulties in the orthopaedic department at the time of Mrs Jeng’s death, due to shortages of senior staff due to ill health, at retirement and dependence on long term locum consultants. Since the beginning of 2014 four new substantive consultants have been appointed and two further locum consultants with a plan to make these posts substantive. One of the new consultants has been appointed as the clinical governance lead for the department.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a clinical governance lead for the orthopaedic department.

Verbatim wording from the response

“The Trust acknowledges prior difficulties in the orthopaedic department at the time of Mrs Jeng’s death, due to shortages of senior staff due to ill health, at retirement and dependence on long term locum consultants. Since the beginning of 2014 four new substantive consultants have been appointed and two further locum consultants with a plan to make these posts substantive. One of the new consultants has been appointed as the clinical governance lead for the department.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review processes to enhance future care.

Verbatim wording from the response

“We have taken this as an opportunity to review our processes to enhance future care. The outcome of the investigation will be shared with all Trust medical and nursing staff, to ensure that staff involved implement the above changes and audit the adequacy and effectiveness of the changes.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit middle-grade doctors to achieve a full complement and reduce reliance on locum doctors.

Verbatim wording from the response

“There is better senior engagement with other departments on the Newham site and successful recruitment at the middle grade to stop the reliance on locum doctors. There is now a full complement of middle grade doctors.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out Vitalslink more widely after pilot approval.

Verbatim wording from the response

“Newham University Hospital has been awarded funding to implement a vital signs monitoring process known as Vitalslink which will transmit clinical observations to the Electronic Patient Record (EPR) by Wi-Fi and give real-time feedback to the clinician regarding at risk status and the appropriate action to take. This is currently being piloted at Newham University Hospital with wider roll-out planned once the pilot is approved.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 1 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain regular contact across Trust sites to share and learn from safety practices.

Verbatim wording from the response

“As each of the orthopaedic departments within the Trust has a different structure, volume of work and varying information technology, these changes are local and not Trust wide. However, very similar measures are well established and very comprehensive at the Royal London Hospital site, and as a Trust, we are in regular contact with our colleagues at the other Trust sites, to share and learn from each others’ practice.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue active recruitment at SHO level.

Verbatim wording from the response

“At the SHO level the Trust continues to actively recruit although this remains a national problem. The Trust surgery Clinical Academic Group (CAG) is currently planning a potential international recruitment drive, which is under consideration by the surgery CAG executive director.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make the two locum consultant posts substantive.

Verbatim wording from the response

“The Trust acknowledges prior difficulties in the orthopaedic department at the time of Mrs Jeng’s death, due to shortages of senior staff due to ill health, at retirement and dependence on long term locum consultants. Since the beginning of 2014 four new substantive consultants have been appointed and two further locum consultants with a plan to make these posts substantive. One of the new consultants has been appointed as the clinical governance lead for the department.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 2 · response
Published 20 January 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Safety changes remain local rather than Trust-wide because departments differ, while similar comprehensive measures are already established at another site.

Verbatim wording from the response

“As each of the orthopaedic departments within the Trust has a different structure, volume of work and varying information technology, these changes are local and not Trust wide. However, very similar measures are well established and very comprehensive at the Royal London Hospital site, and as a Trust, we are in regular contact with our colleagues at the other Trust sites, to share and learn from each others’ practice.”

Source location

2015-0015-Response-by-Barts-Health-NHS-Trust
Page 3 · response
Published 20 January 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026