PFD report

Henry James Heselton · Prevention of Future Deaths report

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Issued 18 May 2018•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to share relevant recent mental health information between mental health teams and general practitioners
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unsafe confidentiality and information-sharing arrangements in service mental health care
  2. Failure to record relevant mental health history in care plans
    Part of recurring concern: Unreliable care-planning processesPart of recurring concern: Unreliable recording of safety-critical mental health information
  3. Failure to make vital mental health history readily findable and extractable from electronic records
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Implement collaborative My Safety & Crisis Plans with regular completion and update prompts, including after significant risk changes.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 July 2018.
  2. Action

    Require staff to document risk information in the revised Risk Summary Section.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 July 2018.
  3. Action

    Embed GP communication requirements in acute and community mental health team procedures, instruct managers, and monitor compliance after referral triage.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 July 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share relevant recent mental health information between mental health teams and general practitioners

Wider context from the report

“2. There was a lack of communication between the mental health teams and the general practitioner. The fact that contact had been made by ████████ with both the acute and community mental health team was not shared with his General Practitioner. This left her without relevant recent history to inform her clinical judgement when she was contacted by ████████ on the 7th September 2016. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable inter-agency information sharing for coordinated care; Unsafe confidentiality and information-sharing arrangements in service mental health care.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record relevant mental health history in care plans

Wider context from the report

“1. The electronic mental health records were unclear. Vital information about Mr Heselton’s mental health history, including that he had attempted suicide in the past, was difficult to find. His most recent care plan did not record this. The information was not easy to extract for professionals needing to find information about a patient in a crisis. ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes; Unreliable recording of safety-critical mental health information.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make vital mental health history readily findable and extractable from electronic records

Wider context from the report

“1. The electronic mental health records were unclear. Vital information about Mr Heselton’s mental health history, including that he had attempted suicide in the past, was difficult to find. His most recent care plan did not record this. The information was not easy to extract for professionals needing to find information about a patient in a crisis. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement collaborative My Safety & Crisis Plans with regular completion and update prompts, including after significant risk changes.

Verbatim wording from the response

“The concern that vital information has not being readily available has been accepted and action taken to remedy this. There has been, since January 2017 (evaluated in April 2018), a revised Risk Summary Section in which all staff including medical staff are required to input risk information, according to national guidance (2008). This guidance specifies that there should be clear documentation of risk factors; demographic, background, clinical history, psychological and psychosocial factors and current context. The clinical assessment of these factors leads to a management plan which will include a ‘My Safety & Crisis Plan’ (a collaborative approach to safety planning). This is monitored, and staff are prompted to complete or update the plans at regular intervals, and this should always happen when there is a significant change in risk.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 1 · response
Published 8 July 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to document risk information in the revised Risk Summary Section.

Verbatim wording from the response

“The concern that vital information has not being readily available has been accepted and action taken to remedy this. There has been, since January 2017 (evaluated in April 2018), a revised Risk Summary Section in which all staff including medical staff are required to input risk information, according to national guidance (2008). This guidance specifies that there should be clear documentation of risk factors; demographic, background, clinical history, psychological and psychosocial factors and current context. The clinical assessment of these factors leads to a management plan which will include a ‘My Safety & Crisis Plan’ (a collaborative approach to safety planning). This is monitored, and staff are prompted to complete or update the plans at regular intervals, and this should always happen when there is a significant change in risk.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 1 · response
Published 8 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed GP communication requirements in acute and community mental health team procedures, instruct managers, and monitor compliance after referral triage.

Verbatim wording from the response

“To address the shortcomings in the care provided to Mr Heselton, these principles have been included in the review of the Acute Mental Health Team and Community Mental Health Team Standard Operating Procedures, and the team managers instructed to ensure that staff are aware of the requirement to communicate with GPs after triaging referrals and to regularly monitor that it is occurring.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 2 · response
Published 8 July 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop GP access to mental health records.

Verbatim wording from the response

“Electronic communication has being developed to allow access to CHIE (formerly the Hampshire Health Record) and GP summary patient records and is being developed to allow access for GPs to the mental health record. But this does not mean that communication described above will be superseded.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 2 · response
Published 8 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and use a Community Care Plan page to make care plans and risk summaries readily identifiable.

Verbatim wording from the response

“There has also been a review of the care planning process, and a Community Care Plan page developed (since January 2018), where all care plans are inserted so that they can be readily identified as well as the Risk summary.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 1 · response
Published 8 July 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and redesign the RiO electronic patient record to make vital clinical information easier to find.

Verbatim wording from the response

“It has been recognised, by the Trust, that our electronic patient record, RiO, supports the recording and sharing of vital clinical information, including risk, more effectively than the previous paper record system, including improved legibility, organisation, sharing and identification of key information. However the system has faults and limitations, and information can be difficult to find. It is therefore subject to ongoing review so that it can be redesigned in a way which supports clinical practice. The clinical workforce receives training and support to be able to use the system effectively.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 1 · response
Published 8 July 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Develop electronic access to CHIE and GP summary patient records.

    Stated by Hampshire and Isle of Wight Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 8 July 2018.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop electronic access to CHIE and GP summary patient records.

Verbatim wording from the response

“Electronic communication has being developed to allow access to CHIE (formerly the Hampshire Health Record) and GP summary patient records and is being developed to allow access for GPs to the mental health record. But this does not mean that communication described above will be superseded.”

Source location

2018-0152-Response-by-Southern-Health-NHS-Trust
Page 2 · response
Published 8 July 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026