PFD report

Kerry Hunter · Prevention of Future Deaths report

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Issued 25 Apr 2019•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
22

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure of the BPD service access pathway to provide treatment without requiring transfer to an Integrated Delivery Team
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Conduct regular reviews of service outcomes and access routes during implementation to inform service adjustments.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  2. Action

    Introduce needs-based screening and assessment to direct people to appropriate treatment and prevent unnecessary hospital admissions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  3. Action

    Increase community-team staffing and capability so service users can access evidence-based treatment without specialist-service referral or care transitions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Service users can access specialist evidence-based treatment in community teams without referral to specialist services or transitions of care.

    Stated by Norfolk and Suffolk NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the BPD service access pathway to provide treatment without requiring transfer to an Integrated Delivery Team

Wider context from the report

“Under the proposed new system, in order to access the Norfolk and Suffolk Foundation Trust Borderline Personality Disorder Service, those suffering from the condition would have to agree to be transferred for treatment under the Norfolk and Suffolk Foundation Trust Integrated Delivery Team for onward referral to the new bespoke service. However, ████████ explained that the majority of individuals with a diagnosis with BPD will have had significant previous contact with their mental health service providers. Kerry herself, had had significant history of previous treatments over a number of years (including Cognitive Behavioural Therapy, Cognitive Analytical Therapy, anti-depression medication and anti-psychotic medication), none of which had proved effective. ████████ confirmed that none of these treatments would have been likely to have had a positive therapeutic effect, which in itself would compound the nature of BPD itself. ████████ explained that the cycle of being offered ineffective treatment would enhance the loss of hope and optimism which is a feature of BPD. Another facet of BPD was an avoidant personality making sufferers unwilling or unable to engage with new individuals or teams. This being the case, I am concerned that the proposed requirement in the Norfolk and Suffolk Foundation Trust plan (which will require a BPD suffer to agree to a transfer to an Integrated Delivery Team before being placed onto the new service) may prevent some patients gaining the access to the treatment they clearly need. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular reviews of service outcomes and access routes during implementation to inform service adjustments.

Verbatim wording from the response

“As we implement the service we will have regular review points to assess the impact both in terms of outcomes but also in respect of areas such as the access route. This will help inform adjustments in order to provide an effective service.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce needs-based screening and assessment to direct people to appropriate treatment and prevent unnecessary hospital admissions.

Verbatim wording from the response

“The plan for the new Personality Disorder Service involves eight elements:”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase community-team staffing and capability so service users can access evidence-based treatment without specialist-service referral or care transitions.

Verbatim wording from the response

“Concern around stepping up and down: In the PFD in relation to Kerry Hunter, it was stated that “those with BPD would have to agree to be transferred for treatment from the Integrated Delivery Team to the new service and it was noted by the expert witness, ████████ that many service users will have had significant previous contact with mental health services”. We have upskilled and increased the staffing resource within community teams so that service users now have improved to access evidence-based treatment. This means that service users do not have to be referred on to a specialist service or face transitions of care in order to access specialist treatment. Where teams have not been able to support a full programme of an evidence-based therapy (like DBT), there are partial programmes in place.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support primary-care mental health practitioners to provide evidence-informed approaches and expand psychological therapy availability.

Verbatim wording from the response

“Within primary care, we are supporting our Mental Health Practitioners (MHPs) to offer evidence-informed approaches, and we are working to expand the availability of psychological therapy to close the gap between primary and secondary care. We recognise that transitions of care can be difficult for our service users, and seek to have a “no wrong door” approach across the system, so that service users can access the right care, wherever they initially present.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Service users can access specialist evidence-based treatment in community teams without referral to specialist services or transitions of care.

Verbatim wording from the response

“Concern around stepping up and down: In the PFD in relation to Kerry Hunter, it was stated that “those with BPD would have to agree to be transferred for treatment from the Integrated Delivery Team to the new service and it was noted by the expert witness, ████████ that many service users will have had significant previous contact with mental health services”. We have upskilled and increased the staffing resource within community teams so that service users now have improved to access evidence-based treatment. This means that service users do not have to be referred on to a specialist service or face transitions of care in order to access specialist treatment. Where teams have not been able to support a full programme of an evidence-based therapy (like DBT), there are partial programmes in place.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.18

  1. 1

    Implement a 72-hour inpatient protocol delivering formulation-driven, recovery-focused care linked to needs-based screening and discharge planning.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  2. 2

    Provide personality disorder training for all staff, including full Dialectical Behaviour Therapy training for specialist teams.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  3. 3

    Develop integrated crisis support with crisis teams, crisis cafes and hubs, including personality disorder-specific training and positive care planning.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  4. 4

    Provide the strategy lead with an implementation team for the following twelve months.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  5. 5

    Introduce peer support workers to support recovery and link statutory and third-sector services throughout the care pathway.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  6. 6

    Introduce a needs-based intervention framework across standard community and inpatient pathways to improve management of people with personality disorder.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  7. 7

    Create specialist personality disorder therapy teams within local services to deliver targeted interventions and provide system-wide advice and consultation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  8. 8

    Establish a clinically led personality disorder leadership team to improve culture, consistency, accountability and clinical practice.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  9. 9

    Recruit a personality disorder strategy lead to lead implementation of the new service.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  10. 10

    Operate a psychology working group to establish evidence and best practice for modifying therapies for autistic people with personality disorder.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  11. 11

    Roll out comprehensive personality-disorder and complex-emotional-needs training for Trust staff, including co-produced training and DBT skills training.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  12. 12

    Review and release the revised personality-disorder and complex-emotional-needs strategy after consultation.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 June 2019.
  13. 13

    Co-produce patient-facing pathway and intervention information through service-user and carer involvement.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  14. 14

    Recruit a specialist post for people with comorbid autism and personality disorder in South and West Norfolk.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  15. 15

    Roll out STORM self-harm and suicide-prevention training across the Trust.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  16. 16

    Develop a specific evidence-based therapy offer for older adults with complex emotional needs, supported by targeted training.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  17. 17

    Implement collaborative risk formulation and co-produced safety planning, including a safety plan for every service user.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 June 2019.
  18. 18

    Operate a system-wide pathway integration meeting to improve provider knowledge of available support and interventions.

    Stated by Norfolk and Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a 72-hour inpatient protocol delivering formulation-driven, recovery-focused care linked to needs-based screening and discharge planning.

Verbatim wording from the response

“5. 72 hour inpatient protocol providing purposeful, formulation-driven, recovery-focused care packages concentrated on self-regulation and discharge. Linked to the screening process in order to ensure only those with a need access this level of intervention.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide personality disorder training for all staff, including full Dialectical Behaviour Therapy training for specialist teams.

Verbatim wording from the response

“The plan for the new Personality Disorder Service involves eight elements:”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop integrated crisis support with crisis teams, crisis cafes and hubs, including personality disorder-specific training and positive care planning.

Verbatim wording from the response

“7. Crisis support through integrated working with local crisis teams and crisis cafes/hubs to deliver the needs-based model including personality disorder-specific training. Supporting teams with positive care planning to better support people in the community and improve their health outcomes.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the strategy lead with an implementation team for the following twelve months.

Verbatim wording from the response

“The strategy has started with the recruitment into the post of personality disorder strategy lead, who will be supported by an implementation team covering the next twelve months.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce peer support workers to support recovery and link statutory and third-sector services throughout the care pathway.

Verbatim wording from the response

“8. Peer Support Workers to model hope and recovery, providing a vital link between statutory and third sector services and supporting the individual throughout the pathway with a focus on life beyond service engagement.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a needs-based intervention framework across standard community and inpatient pathways to improve management of people with personality disorder.

Verbatim wording from the response

“6. Needs-based interventions involving a framework of delivery that works with diagnosis to enable better management of people with personality disorder in standard community and inpatient pathways.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create specialist personality disorder therapy teams within local services to deliver targeted interventions and provide system-wide advice and consultation.

Verbatim wording from the response

“The plan for the new Personality Disorder Service involves eight elements:”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a clinically led personality disorder leadership team to improve culture, consistency, accountability and clinical practice.

Verbatim wording from the response

“The plan for the new Personality Disorder Service involves eight elements:”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a personality disorder strategy lead to lead implementation of the new service.

Verbatim wording from the response

“The strategy has started with the recruitment into the post of personality disorder strategy lead, who will be supported by an implementation team covering the next twelve months.”

Source location

2019-0137-Response-by-Norfolk-and-Suffolk-NHS-Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a psychology working group to establish evidence and best practice for modifying therapies for autistic people with personality disorder.

Verbatim wording from the response

“Modifications for ASD/ neurodevelopmental presentations with respect to therapies like CBT : Service users with comorbid ASD and Personality Disorder need adjustments of the standard intervention protocols we use. We are recruiting to one specialist post to provide for people with these comorbidities in South and West Norfolk, and we have set up a working group in psychology to guide us as to evidence and”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out comprehensive personality-disorder and complex-emotional-needs training for Trust staff, including co-produced training and DBT skills training.

Verbatim wording from the response

““Training and development of staff in NSFT in relation to BPD” The trust continues to roll out a comprehensive training programme for NSFT staff in relation to PD/CEN. The main training for staff is our Knowledge and Understanding Framework, which is entirely co-produced and co-delivered. We also have a two-day dialectical behaviour therapy (DBT) skills course which any member of staff can attend.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and release the revised personality-disorder and complex-emotional-needs strategy after consultation.

Verbatim wording from the response

“Through service user involvement, we are co-producing as much of our patient-facing information about our pathways and interventions as possible. We have “Working Together Groups” and other avenues for gaining service user feedback and ideas around unmet needs, service improvement, information and policies. We are currently reviewing our personality disorders and complex emotional need (PD/CEN) strategy for release in April 2024 after service user and carer consultation. There is also a system-wide “Pathway Integration Meeting” in place which any provider can attend which improves system knowledge about what support and intervention is available in different provider organisations.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Co-produce patient-facing pathway and intervention information through service-user and carer involvement.

Verbatim wording from the response

“Through service user involvement, we are co-producing as much of our patient-facing information about our pathways and interventions as possible. We have “Working Together Groups” and other avenues for gaining service user feedback and ideas around unmet needs, service improvement, information and policies. We are currently reviewing our personality disorders and complex emotional need (PD/CEN) strategy for release in April 2024 after service user and carer consultation. There is also a system-wide “Pathway Integration Meeting” in place which any provider can attend which improves system knowledge about what support and intervention is available in different provider organisations.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a specialist post for people with comorbid autism and personality disorder in South and West Norfolk.

Verbatim wording from the response

“Modifications for ASD/ neurodevelopmental presentations with respect to therapies like CBT : Service users with comorbid ASD and Personality Disorder need adjustments of the standard intervention protocols we use. We are recruiting to one specialist post to provide for people with these comorbidities in South and West Norfolk, and we have set up a working group in psychology to guide us as to evidence and”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out STORM self-harm and suicide-prevention training across the Trust.

Verbatim wording from the response

““Formal risk assessment and completion of requisite documentation in cases of people with BPD” We deliver STORM skills training (self harm and suicide prevention training) as our main training on risk and safety planning for clinical staff. This was piloted in Suffolk CFYP and is now being rolled out trust wide. Like other trusts, in response to national guidance, we are moving away from actuarial approaches to risk and instead focus on collaborative risk formulation and safety planning. STORM training includes specific training on safety planning, and our Dialog+ care planning tool is used to collaboratively create a safety plan for every adult and working age adult under our care. Our Youth teams have formed their own safety planning documentation which is co-produced with our young service users. Every service user will receive a co-produced safety plan.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a specific evidence-based therapy offer for older adults with complex emotional needs, supported by targeted training.

Verbatim wording from the response

“In addition, staff in CFYP, Adult and Older Adult services have been able to train in evidence-based therapies like Mentalisation-Based Therapy (MBT) and Dialectical Behaviour Therapy (DBT). This has been supported by CCG funding and latterly by NHSE funding. As a result, most clinical areas for working age adults and youth have a full programme of at least one evidence-based therapy, and a tiered approach depending on severity and complexity. We are currently developing a specific offer for older adults with complex emotional need, supported by specific training.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement collaborative risk formulation and co-produced safety planning, including a safety plan for every service user.

Verbatim wording from the response

““Formal risk assessment and completion of requisite documentation in cases of people with BPD” We deliver STORM skills training (self harm and suicide prevention training) as our main training on risk and safety planning for clinical staff. This was piloted in Suffolk CFYP and is now being rolled out trust wide. Like other trusts, in response to national guidance, we are moving away from actuarial approaches to risk and instead focus on collaborative risk formulation and safety planning. STORM training includes specific training on safety planning, and our Dialog+ care planning tool is used to collaboratively create a safety plan for every adult and working age adult under our care. Our Youth teams have formed their own safety planning documentation which is co-produced with our young service users. Every service user will receive a co-produced safety plan.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 2 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a system-wide pathway integration meeting to improve provider knowledge of available support and interventions.

Verbatim wording from the response

“Through service user involvement, we are co-producing as much of our patient-facing information about our pathways and interventions as possible. We have “Working Together Groups” and other avenues for gaining service user feedback and ideas around unmet needs, service improvement, information and policies. We are currently reviewing our personality disorders and complex emotional need (PD/CEN) strategy for release in April 2024 after service user and carer consultation. There is also a system-wide “Pathway Integration Meeting” in place which any provider can attend which improves system knowledge about what support and intervention is available in different provider organisations.”

Source location

Response from Norfolk and Suffolk NHS Foundation Trust
Page 1 · response
Published 14 June 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026