PFD report

WILLIAM STEVEN ISRAEL · Prevention of Future Deaths report

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Issued 3 Dec 2020•North East Kent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
2

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Insufficient and outdated live-rail electrocution warning signage
    Part of recurring concern: Inadequate live-rail electrocution warnings at railway stations
  2. Failure to make live-rail death warnings sufficiently prominent
    Part of recurring concern: Inadequate live-rail electrocution warnings at railway stations
  3. Lack of public understanding of live-rail electrocution risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Provide Chemistry nightclub with railway-safety posters and drinks mats for customer education.

    Stated by London & Southeastern Railway Limited trading as SoutheasternStated plannedThe respondent said that this action was planned when they made their response on 5 January 2021.
  2. Action

    Replace three warning signs at Canterbury East station entrances with the new design.

    Stated by London & Southeastern Railway Limited trading as SoutheasternStated completedThe respondent said that this action was complete when they made their response on 5 January 2021.
  3. Action

    Engage Chemistry nightclub operators to promote railway-track safety messages to their clientele.

    Stated by London & Southeastern Railway Limited trading as SoutheasternStated completedThe respondent said that this action was complete when they made their response on 5 January 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    The number of intoxicated subway users is not considered significant, and their presence is not considered a significant track-access risk.

    Stated by London & South Eastern Railway LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient and outdated live-rail electrocution warning signage

Wider context from the report

“(2) There is insufficient signage warning of the risk of electrocution to the public from the live rail and none present at the palisade gates. The evidence at the inquest established that there has been recent national guidance indicating changes to warning signs at railway stations. Signage has not been updated at this station following this death in accordance with that guidance. ”

Is this part of a recurring concern?

Yes — Inadequate live-rail electrocution warnings at railway stations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make live-rail death warnings sufficiently prominent

Wider context from the report

“(1) Evidence heard from an experienced South Eastern Railway witness was that a national survey has found that there is a widespread assumption by members of the public that: a. Power to the rail tracks is switched off at night b. Power to the rail tracks is only switched on when trains are due This supports that the risk of electrocution from train tracks is not well understood by the public. The risk of electrocution is from the live rail in such cases and the signage at Canterbury East Station relating to this is at each end of the platform. This signs in this vicinity contain the word ‘Caution’; the font used warning of the risk of death was not highlighted and significantly smaller than the rest of the sign. ”

Is this part of a recurring concern?

Yes — Inadequate live-rail electrocution warnings at railway stations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of public understanding of live-rail electrocution risks

Wider context from the report

“(1) Evidence heard from an experienced South Eastern Railway witness was that a national survey has found that there is a widespread assumption by members of the public that: a. Power to the rail tracks is switched off at night b. Power to the rail tracks is only switched on when trains are due This supports that the risk of electrocution from train tracks is not well understood by the public. The risk of electrocution is from the live rail in such cases and the signage at Canterbury East Station relating to this is at each end of the platform. This signs in this vicinity contain the word ‘Caution’; the font used warning of the risk of death was not highlighted and significantly smaller than the rest of the sign. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of visible under-platform warning signage

Wider context from the report

“(3) The British Transport Police Designing Out of Crime Unit (BTP DOCU) investigated this incident and has made a recommendation to consider the placement of strategic under-platform warning signage that would be visible where a member of the public jumping or stepping down onto the tracks. This recommendation has not been implemented. ”

Is this part of a recurring concern?

Yes — Inadequate live-rail electrocution warnings at railway stations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inconsistent control of palisade-gate access when the station is unstaffed

Wider context from the report

“(5) It appears inconsistent that the palisade gates that deter public entering are closed when the station is open and staffed, then open when the station is unstaffed and after trains have stopped running. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to direct pedestrians from open palisade gates to the underpass

Wider context from the report

“(4) The main entrance to the station is open between the hours of 06:00 -22:00 hours Monday to Saturday and 07:00 – 22:00 hours on Sunday during such hours the station is staffed. First and last trains run outside of the staffed hours. There is signage by the main entrance directing the public to an underpass allowing pedestrians to safely cross between Platforms 1 & 2. The station has steel fencing around part of the perimeter that is approximately 2 metres high with spikes at the top and there is a potential alternative egress and ingress comprising palisade gates set withing that fencing. When the station is open and staffed, the palisade gates are locked. When the station is unstaffed the palisade gates are open and there is no signage in that vicinity directing pedestrians to the underpass. ”

Is this part of a recurring concern?

Yes — Failure to provide reliable directional signage to pedestrian underpasses; Unreliable guidance and closure controls for unsafe pedestrian paths.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk of intoxicated members of the public using the station as a cut-through

Wider context from the report

“(6) Whilst it is not disputed that William had used the underpass with friends to get to a nightclub that night. He had already been drinking prior to this journey, was not local to the area and was alone when he accessed the station through the palisade gates a few hours later. William was intoxicated at the time he attempted to cross the train tracks at Canterbury East Station, however there have been a number of incidents of individuals on the tracks over the last three years and the station is just meters from a nightclub. There is a significant risk that members of the public using the station as a cut through will be intoxicated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient risk assessment of public live-rail electrocution risks when palisade gates are open

Wider context from the report

“(8) There appears to be an absence of a sufficient risk assessment of the risks to the public from electrocution from the live rail particularly when the palisade gates are open and, if the palisade gates should remain open, of any potential risk mitigation that might be implemented to ensure safe use of the underpass. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of risk mitigation for public live-rail electrocution hazards at underpasses

Wider context from the report

“(8) There appears to be an absence of a sufficient risk assessment of the risks to the public from electrocution from the live rail particularly when the palisade gates are open and, if the palisade gates should remain open, of any potential risk mitigation that might be implemented to ensure safe use of the underpass. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Chemistry nightclub with railway-safety posters and drinks mats for customer education.

Verbatim wording from the response

“6 We have engaged with the operators of the Chemistry Night Club and developed a constructive working relationship with them. As part of this we have agreed to provide the night club, free of charge, with a supply of A4 posters and several thousand drinks mats which highlight three key railway safety messages in a “fun facts” format intended to engage and inform. These are drawn from our Travel Smart Travel Safe campaign and highlight:”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 2 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace three warning signs at Canterbury East station entrances with the new design.

Verbatim wording from the response

“(a) Replacing the three warning signs provided at the main entrance and palisade gates at platforms 1 and 2 at Canterbury East station with a new design.”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 1 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage Chemistry nightclub operators to promote railway-track safety messages to their clientele.

Verbatim wording from the response

“(b) Engaging with the operators of the Chemistry nightclub to seek ways to inform and educate their clientele in relation to the risks associated with people going on to railway tracks.”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 1 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update Canterbury East station risk assessments following the accident and physical station changes.

Verbatim wording from the response

“(c) Reviewing the risk assessments applicable to Canterbury East as part of our routine review processes and updating them as appropriate.”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 1 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage with the wider rail industry to establish a project reviewing and replacing station warning signs with more informative alternatives.

Verbatim wording from the response

“5 In addition to this we have also engaged with the wider rail industry with a view to establishing a project to review and replace existing station warning signs with more informative alternatives that highlight the “Danger of Death” message.”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 2 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install an additional directional sign by the platform 2 side gate directing users to the station subway.

Verbatim wording from the response

“18 Following the Inquest, we have installed an additional directional sign adjacent to the entrance when entering platform 2 from the palisade gate which indicates the presence of the subway. I append a photograph of this sign in situ as Annex B.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 4 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Canterbury East risk assessments through routine processes and update them if appropriate.

Verbatim wording from the response

“27 We do not agree with the comment regarding risk assessment in paragraph 8. We have set out at paragraph 9 above the details of the four signs which were in place prior to the accident which warned of the danger of the live rail. Following the accident, we installed additional signage at all station entrances to highlight this risk and, as set out in paragraphs 10 and 13 above, we have redesigned this signage to take into account your comments and the findings of the University of Birmingham research (see Annex A). In addition, the risk assessments applicable to Canterbury East will be reviewed as part of our routine review processes following an incident and will be updated if appropriate.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 5 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Replace three Canterbury East entrance warning signs with the revised design, using “Warning” and greater prominence for electrocution risk.

Verbatim wording from the response

“11 Action (a): we will replace the three additional signs at Canterbury East station with a new design based on that shown at Annex A.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 3 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage Chemistry nightclub operators to identify ways to inform and educate clientele about the risks of entering railway tracks.

Verbatim wording from the response

“23 Notwithstanding this, in light of the accident we consider that the provision of relevant information to nightclub attendees may reduce the likelihood of other individuals making an attempt to cross over the tracks. This could potentially be achieved by using leaflets, messages on menus or drinks mats, posters in lavatories or use of the industry “You vs. Train” video materials.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 4 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The number of intoxicated subway users is not considered significant, and their presence is not considered a significant track-access risk.

Verbatim wording from the response

“22 We note the comments in paragraph (6) in relation to previous incidents of individuals on the track although we note that none of these incidents involved a person leaving the Chemistry nightclub. We also note that some members of the public using the subway may be intoxicated but given the large numbers of passengers that use the station each day we would not describe this as a significant number or a “significant risk”.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 4 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further under-platform signage cannot be undertaken because Network Rail refused it over maintenance and structural-defect risks.

Verbatim wording from the response

“16 The provision of under-platform signage is a matter for Network Rail as the platform faces concerned are their asset. Southeastern has made representations to Network Rail for such signage to be installed but this has been refused due to concerns that under-platform signs are difficult to maintain, and there is a risk they may obscure developing structural defects in the platform itself. In view of this, Southeastern are unable to take any further action in relation to under-platform signage at Canterbury East or elsewhere.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 3 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Under-platform signage is Network Rail’s responsibility because the relevant platform faces are its assets.

Verbatim wording from the response

“16 The provision of under-platform signage is a matter for Network Rail as the platform faces concerned are their asset. Southeastern has made representations to Network Rail for such signage to be installed but this has been refused due to concerns that under-platform signs are difficult to maintain, and there is a risk they may obscure developing structural defects in the platform itself. In view of this, Southeastern are unable to take any further action in relation to under-platform signage at Canterbury East or elsewhere.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 3 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The claim that Canterbury East lacked effective live-rail warning signage is disputed because four warning signs were already present before the accident.

Verbatim wording from the response

“27 We do not agree with the comment regarding risk assessment in paragraph 8. We have set out at paragraph 9 above the details of the four signs which were in place prior to the accident which warned of the danger of the live rail. Following the accident, we installed additional signage at all station entrances to highlight this risk and, as set out in paragraphs 10 and 13 above, we have redesigned this signage to take into account your comments and the findings of the University of Birmingham research (see Annex A). In addition, the risk assessments applicable to Canterbury East will be reviewed as part of our routine review processes following an incident and will be updated if appropriate.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 5 · response
Published 5 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Share learning from the accident with the wider railway industry through POSG and PTSRG.

    Stated by London & Southeastern Railway Limited trading as SoutheasternStated completedThe respondent said that this action was complete when they made their response on 5 January 2021.
  2. 2

    Share the Inquest and Regulation 28 report findings and Southeastern’s actions with the wider railway community through industry safety groups.

    Stated by London & South Eastern Railway LimitedStated plannedThe respondent said that this action was planned when they made their response on 5 January 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Staff shift patterns and station opening hours will not be altered because other methods are considered more effective for preventing unauthorised track access.

    Stated by London & South Eastern Railway LimitedNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the accident with the wider railway industry through POSG and PTSRG.

Verbatim wording from the response

“(d) Sharing the findings of the Inquest, the Regulation 28 report and details of our actions with the wider railway community via the industry Passenger Operators’ Safety Group (POSG) and Passengers on Trains and Stations Risk Group (PTSRG).”

Source location

2020-0271-Further-response-from-Southeastern_Published
Page 1 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Inquest and Regulation 28 report findings and Southeastern’s actions with the wider railway community through industry safety groups.

Verbatim wording from the response

“29 Action (e): we will share details of this Inquest and Regulation 28 report with the wider railway community via the industry Passenger Operators’ Safety Group and Passengers on Trains and Stations Risk Group. We provided an initial briefing to the Passenger Operators’ Safety Group on 9 December.”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 5 · response
Published 5 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff shift patterns and station opening hours will not be altered because other methods are considered more effective for preventing unauthorised track access.

Verbatim wording from the response

“26 We do not propose to alter staff shift patterns or station opening hours. We believe that there are more effective methods of preventing unauthorised track access which we have set out in this letter together with the detail provided in our witness statement (see paragraphs 23 – 26).”

Source location

2020-0271-Response-from-Southeastern-Redacted
Page 5 · response
Published 5 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026