PFD report

Paul Rodney Batchelor · Prevention of Future Deaths report

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Issued 13 Sep 2024•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
26

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Lack of safety information for users of nursing care beds with extensions
  2. Failure to formalise resident room checks in care home policy and procedures
    Part of recurring concern: Unreliable allocation and completion of night-shift care tasks
  3. Failure to check residents who may be in distress
    Part of recurring concern: Failure to conduct required welfare checks on people in distress
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Highlight the national patient safety alert on beds and bedrails as an adult social care example on the website.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  2. Action

    Clarify and publish links to MHRA medical-device guidance and its checklist, including profiling and adjustable beds, on the provider guidance webpage.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  3. Action

    Include references to the national patient safety alert and relevant MHRA guidance in the new assessment framework.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing national patient safety alert requirements are sufficient to prevent entrapment involving bed extensions, so no further action is intended.

    Stated by Medicines and Healthcare products Regulatory AgencyExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of safety information for users of nursing care beds with extensions

Wider context from the report

“First Concern: There may be a lack of awareness of the need to ensure adequate support for the mattress extension or bolster when using nursing care beds with an extension frame fitted. And that without adequate support there is a risk of death in that the mattress extension can fall through the bed frame creating a sufficient gap for a person to become wedged or stuck. The lack of awareness of the risk may be compounded because when the mattress extension is fitted into the gap between the standard mattress and the footboard it may appear as though the bolster is adequately supported. Further that over time and use mattress deck extensions or other supporting framework can become detached or lost from the bed Since this incident the court heard evidence that the care home and its sister care home have checked all existing extended profile beds and taken steps to ensure that they are fitted with the correct support. However, the coroner is concerned that users of nursing care beds with extensions may need to be made aware of the circumstances of this death to prevent other deaths in similar circumstances. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formalise resident room checks in care home policy and procedures

Wider context from the report

“Second Concern: The coroner notes that the care home has taken steps to ensure that any resident in distress and calling for help at night is heard. However, though the coroner has been shown minutes of briefings to care home staff conducted after Mr Batchelor’s death emphasising the need to conduct checks of residents by going into a resident’s room, she remains concerned that such briefings have not been formalised into care home policy and procedures. Nor do the minutes of those briefings explain what staff should do if they are frightened or concerned about entering a room on their own. There is the risk that rather than disturb a resident care home staff through, for example, fear or lack of time do not check a resident who may be in distress. ”

Is this part of a recurring concern?

Yes — Unreliable allocation and completion of night-shift care tasks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to check residents who may be in distress

Wider context from the report

“Second Concern: The coroner notes that the care home has taken steps to ensure that any resident in distress and calling for help at night is heard. However, though the coroner has been shown minutes of briefings to care home staff conducted after Mr Batchelor’s death emphasising the need to conduct checks of residents by going into a resident’s room, she remains concerned that such briefings have not been formalised into care home policy and procedures. Nor do the minutes of those briefings explain what staff should do if they are frightened or concerned about entering a room on their own. There is the risk that rather than disturb a resident care home staff through, for example, fear or lack of time do not check a resident who may be in distress. ”

Is this part of a recurring concern?

Yes — Failure to conduct required welfare checks on people in distress.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure adequate support and retention of mattress extensions or bolsters on nursing care beds

Wider context from the report

“First Concern: There may be a lack of awareness of the need to ensure adequate support for the mattress extension or bolster when using nursing care beds with an extension frame fitted. And that without adequate support there is a risk of death in that the mattress extension can fall through the bed frame creating a sufficient gap for a person to become wedged or stuck. The lack of awareness of the risk may be compounded because when the mattress extension is fitted into the gap between the standard mattress and the footboard it may appear as though the bolster is adequately supported. Further that over time and use mattress deck extensions or other supporting framework can become detached or lost from the bed Since this incident the court heard evidence that the care home and its sister care home have checked all existing extended profile beds and taken steps to ensure that they are fitted with the correct support. However, the coroner is concerned that users of nursing care beds with extensions may need to be made aware of the circumstances of this death to prevent other deaths in similar circumstances. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of procedures for staff frightened or concerned about entering a resident’s room alone

Wider context from the report

“Second Concern: The coroner notes that the care home has taken steps to ensure that any resident in distress and calling for help at night is heard. However, though the coroner has been shown minutes of briefings to care home staff conducted after Mr Batchelor’s death emphasising the need to conduct checks of residents by going into a resident’s room, she remains concerned that such briefings have not been formalised into care home policy and procedures. Nor do the minutes of those briefings explain what staff should do if they are frightened or concerned about entering a room on their own. There is the risk that rather than disturb a resident care home staff through, for example, fear or lack of time do not check a resident who may be in distress. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight the national patient safety alert on beds and bedrails as an adult social care example on the website.

Verbatim wording from the response

“As a result of this tragic event, CQC regulatory leadership and policy teams arranged for the specific NPSA to be highlighted as an example on our page: National Patient Safety Alerts in adult social care.”

Source location

Response from CQC
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify and publish links to MHRA medical-device guidance and its checklist, including profiling and adjustable beds, on the provider guidance webpage.

Verbatim wording from the response

“We have highlighted the MHRA NPSA on beds and bedrails; their guidance on bedrails, their medical device guidance and their medical device checklist in our November 2024 provider bulletin. The medical device checklist lists profiling or adjustable beds and we have made this link clearer for providers.”

Source location

Response from CQC
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include references to the national patient safety alert and relevant MHRA guidance in the new assessment framework.

Verbatim wording from the response

“In addition, our policy and regulatory leadership teams will be including references to the NPSA and relevant MHRA guidance into our new assessment framework, although we are currently developing our approach to this.”

Source location

Response from CQC
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Promote national bed and bedrail safety alerts and guidance through provider bulletins.

Verbatim wording from the response

“Last year CQC contributed to a MHRA national patient safety alert (NPSA) on beds and bedrails and their guidance on safe use of bedrails. CQC promoted both publications through our provider bulletins in September 2023. These bulletins are sent to health and social care organisations registered with the CQC and are addressed for action by the registered manager or a senior manager identified to the commission beforehand (called the ‘nominated individual’). The CQC already signposted providers to the MHRA bedrails guidance on our website page ‘Regulations for service providers and managers: related guidance’”

Source location

Response from CQC
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host a round table with stakeholders to discuss updating bed-rail safety guidance and raising awareness of entrapment and injury risks.

Verbatim wording from the response

“The MHRA carried out a review of deaths and serious injuries involving beds and bed rails in October 2022. In January 2023, the MHRA hosted a round table to discuss updating the Guidance on safe use and management of bed rails and how to raise awareness of the risks of death and serious injury with beds, bed rails, and other associated devices. As a result of these discussions, a National Patient Safety Alert on the risk of death from entrapment or falls with medical beds, trolleys, bed rails, bed grab handles and lateral turning devices was published in August 2023, two months after the sad death of Mr Batchelor.”

Source location

Response from MHRA
Page 3 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish a National Patient Safety Alert addressing entrapment and falls involving medical beds, bed rails and associated devices, with requirements for training, management systems, maintenance and risk assessment.

Verbatim wording from the response

“The MHRA carried out a review of deaths and serious injuries involving beds and bed rails in October 2022. In January 2023, the MHRA hosted a round table to discuss updating the Guidance on safe use and management of bed rails and how to raise awareness of the risks of death and serious injury with beds, bed rails, and other associated devices. As a result of these discussions, a National Patient Safety Alert on the risk of death from entrapment or falls with medical beds, trolleys, bed rails, bed grab handles and lateral turning devices was published in August 2023, two months after the sad death of Mr Batchelor.”

Source location

Response from MHRA
Page 3 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring reports of entrapment involving beds and associated devices for adverse safety signals.

Verbatim wording from the response

“In general, where an adverse incident occurs the manufacturer of a medical device is responsible for carrying out any investigation required and informing MHRA of their findings. We regularly review our database of incidents to detect safety signals and consider whether additional action is required. Where necessary we will issue safety messages to health and care organisations, patients, and the public. These types of actions help to reduce the risk of similar incidents happening again.”

Source location

Response from MHRA
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop training materials with NAMDET for bed and bed-rail users on entrapment risks.

Verbatim wording from the response

“The MHRA has discussed with the NAMDET the possibility of producing training materials for users of beds and bed rails, and the risks relating to entrapment, and this is currently being drafted, with a view to be available in the coming months.”

Source location

Response from MHRA
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the National Patient Safety Alert through the Central Alerting System and provide implementation support, including MDSO-network input, FAQs and advice to healthcare and care organisations.

Verbatim wording from the response

“This Alert was directed towards care home staff, among others, and was sent to relevant organisations via the MHRA’s Central Alerting System on 30 August 2023 and was also highlighted in the CQC’s Adult Social Care Bulletin on 28 September 2023. The MHRA attended meetings with Medical Device Safety Officer (MDSO) network on implementation of the Alert and provided input into the MDSO network’s FAQs for this Alert. The is available both on the MDSO network (restricted access) and also on the National Association of Medical Device Educators and Trainers (NAMDET) webpage (public access). The MHRA has also provided advice on the Alert wherever requested, including from various NHS organisations, local councils, care homes and manufacturers.”

Source location

Response from MHRA
Page 3 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver reflective-practice, lessons-learned and supervision sessions addressing response to resident calls and measures to prevent recurrence.

Verbatim wording from the response

“Action Taken | Date of Action | Date Evidence Sent to Coroner Review of staffing levels | 26/06/2023 | ATTACHED 29/10/2024 Urgent Flash Reflective Debrief meeting | 29/06/2023 | 26/01/2024 Staff meeting – flash | 29/06/2023 | 30/08/2024”

Source location

Response from The Red House
Page 1 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff who feel unsure entering a resident’s room to seek help and enter with a colleague or duty nurse.

Verbatim wording from the response

“Post incident action The Red House has taken several steps immediately following the incident. The Manager met with care staff the following day and conducted reflective practice/lessons learnt with the staff present during the incident. The Manager then met with all staff, who were made aware of the risks of not responding to a call for assistance from a resident and the tragic consequences that can occur. All staff received individual supervision sessions and group supervision where this incident was discussed, and measures put in place to prevent a recurrence. Staff were instructed that if they felt unsure for any reason responding to a resident call for assistance, then they are to inform a colleague and enter in pairs, or the duty nurse. The individual supervision with DS (carer) clearly outlines what action to be taken if she felt unsure about entering a resident’s room.”

Source location

Response from The Red House
Page 3 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce monthly bed-condition reports and complete bed inspection reporting.

Verbatim wording from the response

“Individual supervision with DS (Carer) | 29/06/2023 | ATTACHED 29/10/2024 Lessons learnt session with DS (Carer) | 29/06/2023 | 26/01/2024 Lessons learnt session with SM (RGN) | 29/06/2023 | 26/01/2024 Lessons learnt session with DP (Carer) | 29/06/2023 | 26/01/2024 Night allocation – reviewed | 05/07/2023 | In oral evidence --monthly Bed Condition Reports instigated | Dec 2023 | In oral evidence Challenging Behaviour Support training | 30/04/2024 | ATTACHED 29/10/2024 Staff meeting – Flash | 03/07/2024 | 30/08/2024 General staff meeting | 09/08/2024 | 30/08/2024 General staff meeting | 14/08/2024 | ATTACHED 29/10/2024 Group supervision / lessons learnt | 17/09/2024 | ATTACHED 29/10/2024 Individual staff supervision – all staff | 18/09/2024 | ATTACHED 29/10/2024 Permanent staff Induction amended | 19/09/2024 | ATTACHED 29/10/2024 Agency staff Induction amended | 19/09/2024 | ATTACHED”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend the Room Call Policy and Procedure to cover verbal calls for assistance and require physical checks without exceptions.

Verbatim wording from the response

“The staffing levels in the home were reviewed on 26 June 2023 and a change to the allocation of night staff was made to ensure all floors had care support throughout the night. Since the inquest concluded, we have communicated to all staff the coroner’s concerns and whilst we believe this was an isolated and unforeseeable occurrence, the home has continued to reinforce the learnings to the present time, being 16 months following the incident. A policy was in place at the time of the incident (the Room Call Policy and Procedure) for care staff to respond to call bells and has been extended to include if a resident was verbally calling out for assistance. The policy is that there is to be no exceptions ever to physically checking on a resident.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver challenging-behaviour training covering triggers, de-escalation, safety, positive behavioural support, recording and post-incident procedures.

Verbatim wording from the response

“Individual supervision with DS (Carer) | 29/06/2023 | ATTACHED 29/10/2024 Lessons learnt session with DS (Carer) | 29/06/2023 | 26/01/2024 Lessons learnt session with SM (RGN) | 29/06/2023 | 26/01/2024 Lessons learnt session with DP (Carer) | 29/06/2023 | 26/01/2024 Night allocation – reviewed | 05/07/2023 | In oral evidence --monthly Bed Condition Reports instigated | Dec 2023 | In oral evidence Challenging Behaviour Support training | 30/04/2024 | ATTACHED 29/10/2024 Staff meeting – Flash | 03/07/2024 | 30/08/2024 General staff meeting | 09/08/2024 | 30/08/2024 General staff meeting | 14/08/2024 | ATTACHED 29/10/2024 Group supervision / lessons learnt | 17/09/2024 | ATTACHED 29/10/2024 Individual staff supervision – all staff | 18/09/2024 | ATTACHED 29/10/2024 Permanent staff Induction amended | 19/09/2024 | ATTACHED 29/10/2024 Agency staff Induction amended | 19/09/2024 | ATTACHED”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install bedroom QR codes requiring staff to enter rooms and record night checks on the care system.

Verbatim wording from the response

“We will keep our policies under review to ensure that any positive changes to them will be made for the benefit, health, and safety of the residents. QR codes are now being placed in the residents’ bedrooms so that staff, when completing night checks, must enter the bedroom and scan the code using the handheld PCS device to record the check on the care system. The home had further post incident training on 11 October 2024 delivered by legal professionals versed in care matters. The home is also investigating options for acoustic monitoring to be installed. All staff training is maintained above 98% compliance and staff have competency assessments to ensure their knowledge and skills are current and up to date.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing national patient safety alert requirements are sufficient to prevent entrapment involving bed extensions, so no further action is intended.

Verbatim wording from the response

“We suggest that the above list of actions detailed in the National Patient Safety Alert, published two months after Mr Batchelor’s death, are relevant to this case. Neither the MHRA nor the manufacturer have received any similar reports with the Medley Ergo bed, and the MHRA does not have any similar reports for other beds either, relating to the bed extension. The MHRA has published a National Patient Safety Alert with general requirements to prevent entrapment with beds and associated devices and based on the lack of similar reports to bed extensions, we believe these requirements are sufficient, and we therefore do not intend to take further action.”

Source location

Response from MHRA
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The incident is considered isolated and unforeseeable, disputing the concern that similar failures may recur.

Verbatim wording from the response

“The staffing levels in the home were reviewed on 26 June 2023 and a change to the allocation of night staff was made to ensure all floors had care support throughout the night. Since the inquest concluded, we have communicated to all staff the coroner’s concerns and whilst we believe this was an isolated and unforeseeable occurrence, the home has continued to reinforce the learnings to the present time, being 16 months following the incident. A policy was in place at the time of the incident (the Room Call Policy and Procedure) for care staff to respond to call bells and has been extended to include if a resident was verbally calling out for assistance. The policy is that there is to be no exceptions ever to physically checking on a resident.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Continue working with MHRA colleagues on notifications of bed and associated-device entrapment incidents in the care sector.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.
  2. 2

    Continue monitoring and assessing the care home using insight data and information from stakeholders, with possible unannounced inspections.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  3. 3

    Review deaths and serious injuries involving beds and bed rails to inform safety action.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  4. 4

    Update the Staff Deployment and Retention Policy.

    Stated by The Red HouseStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  5. 5

    Continue communicating and reinforcing learning from the incident with all staff.

    Stated by The Red HouseStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.
  6. 6

    Investigate options for installing acoustic monitoring at the home.

    Stated by The Red HouseStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.
  7. 7

    Deliver post-incident care training by legal professionals.

    Stated by The Red HouseStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  8. 8

    Amend permanent and agency staff induction programmes.

    Stated by The Red HouseStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.
  9. 9

    Keep care policies under review and make positive safety changes where identified.

    Stated by The Red HouseStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.
  10. 10

    Maintain staff training above 98% compliance and conduct competency assessments to keep knowledge and skills current.

    Stated by The Red HouseStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2024.
  11. 11

    Review staffing levels and change night-staff allocation to provide care support on every floor overnight.

    Stated by The Red HouseStated completedThe respondent said that this action was complete when they made their response on 17 September 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Statutory powers do not allow corrective measures to be imposed or implemented directly on registered providers.

    Stated by Care Quality CommissionUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with MHRA colleagues on notifications of bed and associated-device entrapment incidents in the care sector.

Verbatim wording from the response

“In conclusion, we will continue to work with our MHRA colleagues in relation to any other notifications of incidents occurring in the care sector involving harm to service users through entrapments in beds and associated devices. We will take robust action as necessary.”

Source location

Response from CQC
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring and assessing the care home using insight data and information from stakeholders, with possible unannounced inspections.

Verbatim wording from the response

“From a regulatory standpoint, there is always the risk that remedial plans put in place after an event of this nature might not stay embedded into normal practice or sustained. Therefore we will continue to monitor and assess the care home utilising information obtained from our insight data as well as other stakeholders such as the local authority. We do not exclude other assessment methodologies such as unannounced inspection visits, but for obvious reasons we would not wish to disclose details or intentions publicly.”

Source location

Response from CQC
Page 5 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review deaths and serious injuries involving beds and bed rails to inform safety action.

Verbatim wording from the response

“The MHRA carried out a review of deaths and serious injuries involving beds and bed rails in October 2022. In January 2023, the MHRA hosted a round table to discuss updating the Guidance on safe use and management of bed rails and how to raise awareness of the risks of death and serious injury with beds, bed rails, and other associated devices. As a result of these discussions, a National Patient Safety Alert on the risk of death from entrapment or falls with medical beds, trolleys, bed rails, bed grab handles and lateral turning devices was published in August 2023, two months after the sad death of Mr Batchelor.”

Source location

Response from MHRA
Page 3 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the Staff Deployment and Retention Policy.

Verbatim wording from the response

“29/10/2024 Bed Inspection report | 19/09/2024 | ATTACHED 29/10/2024 Night staff Meeting | 20/09/2024 | ATTACHED 29/10/2024 Staff Deployment and Retention policy updated | 23/09/2024 | ATTACHED 29/10/2024 Post Incident Training delivered by Legal Professionals | 11/10/2024 | ATTACHED 29/10/2024 Reviewing the options for acoustic monitoring to be installed at the home | Ongoing | In oral evidence”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue communicating and reinforcing learning from the incident with all staff.

Verbatim wording from the response

“The staffing levels in the home were reviewed on 26 June 2023 and a change to the allocation of night staff was made to ensure all floors had care support throughout the night. Since the inquest concluded, we have communicated to all staff the coroner’s concerns and whilst we believe this was an isolated and unforeseeable occurrence, the home has continued to reinforce the learnings to the present time, being 16 months following the incident. A policy was in place at the time of the incident (the Room Call Policy and Procedure) for care staff to respond to call bells and has been extended to include if a resident was verbally calling out for assistance. The policy is that there is to be no exceptions ever to physically checking on a resident.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate options for installing acoustic monitoring at the home.

Verbatim wording from the response

“29/10/2024 Bed Inspection report | 19/09/2024 | ATTACHED 29/10/2024 Night staff Meeting | 20/09/2024 | ATTACHED 29/10/2024 Staff Deployment and Retention policy updated | 23/09/2024 | ATTACHED 29/10/2024 Post Incident Training delivered by Legal Professionals | 11/10/2024 | ATTACHED 29/10/2024 Reviewing the options for acoustic monitoring to be installed at the home | Ongoing | In oral evidence”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver post-incident care training by legal professionals.

Verbatim wording from the response

“29/10/2024 Bed Inspection report | 19/09/2024 | ATTACHED 29/10/2024 Night staff Meeting | 20/09/2024 | ATTACHED 29/10/2024 Staff Deployment and Retention policy updated | 23/09/2024 | ATTACHED 29/10/2024 Post Incident Training delivered by Legal Professionals | 11/10/2024 | ATTACHED 29/10/2024 Reviewing the options for acoustic monitoring to be installed at the home | Ongoing | In oral evidence”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend permanent and agency staff induction programmes.

Verbatim wording from the response

“Individual supervision with DS (Carer) | 29/06/2023 | ATTACHED 29/10/2024 Lessons learnt session with DS (Carer) | 29/06/2023 | 26/01/2024 Lessons learnt session with SM (RGN) | 29/06/2023 | 26/01/2024 Lessons learnt session with DP (Carer) | 29/06/2023 | 26/01/2024 Night allocation – reviewed | 05/07/2023 | In oral evidence --monthly Bed Condition Reports instigated | Dec 2023 | In oral evidence Challenging Behaviour Support training | 30/04/2024 | ATTACHED 29/10/2024 Staff meeting – Flash | 03/07/2024 | 30/08/2024 General staff meeting | 09/08/2024 | 30/08/2024 General staff meeting | 14/08/2024 | ATTACHED 29/10/2024 Group supervision / lessons learnt | 17/09/2024 | ATTACHED 29/10/2024 Individual staff supervision – all staff | 18/09/2024 | ATTACHED 29/10/2024 Permanent staff Induction amended | 19/09/2024 | ATTACHED 29/10/2024 Agency staff Induction amended | 19/09/2024 | ATTACHED”

Source location

Response from The Red House
Page 2 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Keep care policies under review and make positive safety changes where identified.

Verbatim wording from the response

“We will keep our policies under review to ensure that any positive changes to them will be made for the benefit, health, and safety of the residents. QR codes are now being placed in the residents’ bedrooms so that staff, when completing night checks, must enter the bedroom and scan the code using the handheld PCS device to record the check on the care system. The home had further post incident training on 11 October 2024 delivered by legal professionals versed in care matters. The home is also investigating options for acoustic monitoring to be installed. All staff training is maintained above 98% compliance and staff have competency assessments to ensure their knowledge and skills are current and up to date.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain staff training above 98% compliance and conduct competency assessments to keep knowledge and skills current.

Verbatim wording from the response

“We will keep our policies under review to ensure that any positive changes to them will be made for the benefit, health, and safety of the residents. QR codes are now being placed in the residents’ bedrooms so that staff, when completing night checks, must enter the bedroom and scan the code using the handheld PCS device to record the check on the care system. The home had further post incident training on 11 October 2024 delivered by legal professionals versed in care matters. The home is also investigating options for acoustic monitoring to be installed. All staff training is maintained above 98% compliance and staff have competency assessments to ensure their knowledge and skills are current and up to date.”

Source location

Response from The Red House
Page 4 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review staffing levels and change night-staff allocation to provide care support on every floor overnight.

Verbatim wording from the response

“Action Taken | Date of Action | Date Evidence Sent to Coroner Review of staffing levels | 26/06/2023 | ATTACHED 29/10/2024 Urgent Flash Reflective Debrief meeting | 29/06/2023 | 26/01/2024 Staff meeting – flash | 29/06/2023 | 30/08/2024”

Source location

Response from The Red House
Page 1 · response
Published 17 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Statutory powers do not allow corrective measures to be imposed or implemented directly on registered providers.

Verbatim wording from the response

“Harm caused through acts or omissions by an individual are referred to the appropriate authority, such as the police. Our statutory powers do not allow us to impose or implement corrective measures directly onto a provider. We do, however, expect the provider to respond quickly and comprehensively to any incident to manage risk and provide safe care. We also expect any changes made to be imbedded into their usual practice and sustained.”

Source location

Response from CQC
Page 2 · response
Published 17 September 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026