PFD report

Brenda Elmer · Prevention of Future Deaths report

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Issued 14 Aug 2020•West Sussex

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to communicate outbreak information to relevant patients outside the local area
  2. Failure of hospital trusts to send Listeria isolates
  3. Failure of private laboratories to share Listeria isolates with PHE
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Issue outbreak warnings and public communications through NHS, hospital, government website and media channels, including alerts for high-risk groups.

    Stated by Public Health EnglandStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.
  2. Action

    Write to national microbiological standards bodies to support updated guidance requiring hospital laboratories to refer patient Listeria isolates to PHE.

    Stated by Public Health EnglandStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.
  3. Action

    Maintain and apply a standard protocol for investigating foodborne outbreaks and listeriosis incidents, including screening and whole-genome sequencing.

    Stated by Public Health EnglandStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The Food Standards Agency is responsible for implementing food safety measures.

    Stated by Public Health EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate outbreak information to relevant patients outside the local area

Wider context from the report

“3. Whilst it was accepted that details of the possible outbreak were shared locally with other medical professionals (and therefore there was a local knowledge of the Listeria outbreak) there did not appear to be any attempt by NHS England or PHE (by way of a Public Health message) to communicate with those patients who were treated within the Trust but who were now out of the area in different parts of the Country. 4. It was unfortunately that when Mrs Elmer fell ill, neither her GP who initially treated her, nor her family had any idea that her illness may be connected to the Listeria outbreak. This meant that she was not prioritised for a blood test and this delayed her being treated appropriately for Listeriosis. This diagnosis was only made when she was admitted to Tunbridge Wells Hospital, her local hospital in Kent following an emergency admission. It is unknown whether earlier treatment would have changed the outcome but it may have eased Mrs Elmer’s suffering. 5. Consideration needs to be given to how communications should be disseminated following such an outbreak so that as many patients as possible, who had been in the hospital at the relevant time, are made aware and can seek medical assistance if they become unwell. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of hospital trusts to send Listeria isolates

Wider context from the report

“1. During the course of the Inquest evidence was given by the representative of Public Health England that there was no legal requirement for Private Laboratories who identify Listeria in food to share the Listeria isolate with PHE or indeed keep this isolate for any period of time. If a problem is subsequently identified by PHE then it makes it particularly difficult to check if particular products have been implicated. 2. Similarly there is no legal requirement of Hospital Trusts to send in Listeria isolates when Listeria has been identified. This therefore does not allow PHE to match particular strains and identify outbreaks which are connected earlier. 3. In both these circumstances this leads to missed opportunities to deal with any outbreak. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of private laboratories to share Listeria isolates with PHE

Wider context from the report

“1. During the course of the Inquest evidence was given by the representative of Public Health England that there was no legal requirement for Private Laboratories who identify Listeria in food to share the Listeria isolate with PHE or indeed keep this isolate for any period of time. If a problem is subsequently identified by PHE then it makes it particularly difficult to check if particular products have been implicated. 2. Similarly there is no legal requirement of Hospital Trusts to send in Listeria isolates when Listeria has been identified. This therefore does not allow PHE to match particular strains and identify outbreaks which are connected earlier. 3. In both these circumstances this leads to missed opportunities to deal with any outbreak. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of private laboratories to retain Listeria isolates

Wider context from the report

“1. During the course of the Inquest evidence was given by the representative of Public Health England that there was no legal requirement for Private Laboratories who identify Listeria in food to share the Listeria isolate with PHE or indeed keep this isolate for any period of time. If a problem is subsequently identified by PHE then it makes it particularly difficult to check if particular products have been implicated. 2. Similarly there is no legal requirement of Hospital Trusts to send in Listeria isolates when Listeria has been identified. This therefore does not allow PHE to match particular strains and identify outbreaks which are connected earlier. 3. In both these circumstances this leads to missed opportunities to deal with any outbreak. ”

Is this part of a recurring concern?

Yes — Failure to retain safety-critical source records and evidence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue outbreak warnings and public communications through NHS, hospital, government website and media channels, including alerts for high-risk groups.

Verbatim wording from the response

“At an IMT meeting on 25 May 2019, the risk assessment summarised that this cluster of cases represented an exposure that occurred between late March and mid-late May 2019, and intelligence on the supply chain indicated that it affected inpatients in 43 National Health Service (NHS) organisations in England, possibly one NHS facility in Wales and one in Scotland, where the sandwich manufacturer had distributed the implicated products. PHE also issued a letter to the supplier of the sandwiches on 25 May 2019 and to all NHS hospitals on 26 May 2020, stating an outbreak of listeriosis on sandwiches served in hospitals by Good Food Chain. The Food Standards Agency (FSA) issued a hazard warning on the implicated food processing facility, Good Food Chain, early in the outbreak. The Good Food Chain voluntarily ceased trading on the 5 June.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 2 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to national microbiological standards bodies to support updated guidance requiring hospital laboratories to refer patient Listeria isolates to PHE.

Verbatim wording from the response

“There is a legal requirement under the Health Protection Notification Regulations 2010 (UK) to report cases of listeriosis to PHE. We agree that NHS Trusts should send all the Listeria isolates to the Reference laboratory for rapid detection of incidents. PHE have written to the national microbiological standards on 20 May 2020. They have taken action and the updated SOP (standard operating manual for identification of Listeria) dated June 2020 advises hospital laboratories to refer all isolates from patients to PHE.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 3 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and apply a standard protocol for investigating foodborne outbreaks and listeriosis incidents, including screening and whole-genome sequencing.

Verbatim wording from the response

“PHE has a standard protocol in place to investigate food borne outbreaks and listeria incidents. Due to the severity of listeriosis in vulnerable patient groups (pregnant, immunocompromised, elderly, chronic illness), all clinically compatible patients are screened for listeriosis by bacterial culture, strains are submitted to PHE for whole genome sequencing to be compared by bioinformatic methods to previous patient, food and environmental isolates. Even a single case with matching listeria genotype with a food and/or environmental sample is investigated further and full investigation carried out in the food facility if indicated.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 2 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Food Standards Agency is responsible for implementing food safety measures.

Verbatim wording from the response

“PHE is an executive agency and is not directly involved with patient care. The role of PHE is to provide guidance on the implementations to be taken, based on best scientific practices in order to retain good health and prevent deaths. PHE has a mandate to investigate an incident but has no legislative power to implement action on NHS or to implement food safety measures. The latter of which is an FSA mandate.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 3 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England, NHS hospitals and local authorities are responsible for communicating outbreak warnings and information to patients, clinicians and the public.

Verbatim wording from the response

“PHE agree that communications to the public need to be improved. However, as an executive agency, PHE investigates incidents and outbreaks. Any briefing regarding the incidents is conveyed to NHS England and individual NHS hospitals (which are independent statutory bodies themselves) and the local authorities. They are responsible for communicating, warning and informing their patients, local GPs (via the CCGs) and the public, respectively. PHE can inform the public about national investigations through the gov.uk website. Updates were posted on 7 June, 14 June, 17 June, 26 June and 7 August for this particular incident and high-risk groups were alerted. National and local media were also alerted to these notifications to make the public aware. Advice about medical conditions is provided by NHS England and the public were signposted to NHS website for further medical advice.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 2 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

PHE has no legislative power to implement actions in NHS organisations or impose food safety measures.

Verbatim wording from the response

“PHE is an executive agency and is not directly involved with patient care. The role of PHE is to provide guidance on the implementations to be taken, based on best scientific practices in order to retain good health and prevent deaths. PHE has a mandate to investigate an incident but has no legislative power to implement action on NHS or to implement food safety measures. The latter of which is an FSA mandate.”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 3 · response
Published 22 October 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Implement a multi-agency Incident Management Team to coordinate investigation and response to the listeriosis outbreak.

    Stated by Public Health EnglandStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.
  2. 2

    Host a multi-agency lessons-learned exercise following the outbreak and identify the need to review hospital food policies.

    Stated by Public Health EnglandStated completedThe respondent said that this action was complete when they made their response on 22 October 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a multi-agency Incident Management Team to coordinate investigation and response to the listeriosis outbreak.

Verbatim wording from the response

“The Manchester Health Protection Unit within PHE North West, held a meeting after notification of a local cluster of two deceased cases of listeriosis (26 April and 6 May 2020) in Manchester University NHS Foundation Trust on 7 May 2019. These cases were shown to have an identical whole genome sequence profile on 16 May 2019 in PHE Gastrointestinal Bacteria Reference Unit (PHE GBRU). PHE North West then became the incident lead. PHE North West with PHE National Infection Services implemented an Incident Management Team (IMT) with relevant local and national partners on 21 May 2019. On 22 May 2019, the implicated sandwich manufacturer was consequently inspected by the local authority environmental health team (Stafford Borough Council).”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 1 · response
Published 22 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Host a multi-agency lessons-learned exercise following the outbreak and identify the need to review hospital food policies.

Verbatim wording from the response

“Action taken:”

Source location

2020-0159-Response-from-Public-Health-England_Redacted.pdf
Page 2 · response
Published 22 October 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026