PFD report

Paul Andrew Alexander · Prevention of Future Deaths report

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Issued 25 May 2025•West Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of an agreed emergency-services response to welfare concerns arising under RCRP
  2. Reliance on call takers to bring cross-agency welfare concerns to operational managers
    Part of recurring concern: Unreliable allocation and referral of welfare support between police and ambulance servicesPart of recurring concern: Unsafe emergency call handling
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Train contact-centre staff, supervisors, and managers on Right Care Right Person and escalation procedures through peer training and updated training packages.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  2. Action

    Maintain and publish the Welfare Checks Deployment Procedure, jointly revised with Yorkshire Ambulance Service.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  3. Action

    Implement and operate a widened WYP–YAS escalation process with approved procedures, digital documentation, daily review, and monthly partnership learning meetings.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    West Yorkshire Police states RCRP did not change existing processes, which were already governed by established welfare and escalation policies.

    Stated by West Yorkshire PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an agreed emergency-services response to welfare concerns arising under RCRP

Wider context from the report

“In the course of the evidence, it became apparent the police had introduced RCRP in September 2023. RCRP is a police initiative arising out of a national agreement but to be implemented by individual police forces. Little or no consultation with other agencies had taken place prior to the implementation of RCRP in September 2023.Whilst I heard evidence that meetings with other agencies now do take place, the specifics of Paul’s case and the broader issues it raises have not been discussed nor is there any understanding/agreement in place as to how such a situation would now be addressed. As much as the court was advised was that if a similar situation arose today, there may be a discussion between operational managers in the respective police and ambulance call centres, but that this would be reliant upon the matter being brought to the attention of those respective managers by the call taker. The evidence from the RCRP lead at the ambulance service indicated the scenario that arose with Paul was not an isolated example. As such there appears to be a lacuna in how emergency services will respond to such a situation when it was accepted this was a call expressing concern for Paul’s welfare. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Reliance on call takers to bring cross-agency welfare concerns to operational managers

Wider context from the report

“In the course of the evidence, it became apparent the police had introduced RCRP in September 2023. RCRP is a police initiative arising out of a national agreement but to be implemented by individual police forces. Little or no consultation with other agencies had taken place prior to the implementation of RCRP in September 2023.Whilst I heard evidence that meetings with other agencies now do take place, the specifics of Paul’s case and the broader issues it raises have not been discussed nor is there any understanding/agreement in place as to how such a situation would now be addressed. As much as the court was advised was that if a similar situation arose today, there may be a discussion between operational managers in the respective police and ambulance call centres, but that this would be reliant upon the matter being brought to the attention of those respective managers by the call taker. The evidence from the RCRP lead at the ambulance service indicated the scenario that arose with Paul was not an isolated example. As such there appears to be a lacuna in how emergency services will respond to such a situation when it was accepted this was a call expressing concern for Paul’s welfare. ”

Is this part of a recurring concern?

Yes — Unreliable allocation and referral of welfare support between police and ambulance services; Unsafe emergency call handling.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train contact-centre staff, supervisors, and managers on Right Care Right Person and escalation procedures through peer training and updated training packages.

Verbatim wording from the response

“• Contact Focus Group established (November 2023) trained to deliver peer to peer training on RCRP – delivered updated training across Contact teams (July 2024)”

Source location

Response from West Yorkshire Police
Page 5 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and publish the Welfare Checks Deployment Procedure, jointly revised with Yorkshire Ambulance Service.

Verbatim wording from the response

“2.1.2 An accompanying ‘Welfare Checks Deployment Procedure’ policy was implemented and was published on WYP website - Welfare Checks Deployment Procedure - Force Policy | West Yorkshire Police”

Source location

Response from West Yorkshire Police
Page 2 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and operate a widened WYP–YAS escalation process with approved procedures, digital documentation, daily review, and monthly partnership learning meetings.

Verbatim wording from the response

“4.1.5 This updated policy reflects discussions with partnership agencies, including a revised escalation process which was discussed with YAS in September 2024. Since this date, WYP have been in regular contact with YAS to develop and introduce an improved escalation process to streamline and widen the scope of escalation to support in cases where the RCRP threshold to deploy is not met.”

Source location

Response from West Yorkshire Police
Page 6 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Yorkshire Police states RCRP did not change existing processes, which were already governed by established welfare and escalation policies.

Verbatim wording from the response

“4.1.1 There has been an existing ‘Escalation Policy’ in force prior to the launch of RCRP, contained within the ‘Welfare check deployment criteria’ Policy, which was updated in consultation with YAS in August 2022.”

Source location

Response from West Yorkshire Police
Page 5 · response
Published 29 May 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Operate partnership governance, communication, and shared-learning arrangements for Right Care Right Person, including forums, subgroups, workshops, and joint training.

    Stated by West Yorkshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
  2. 2

    Continue working with Yorkshire Ambulance Service and other partners to identify, share, and address learning, service gaps, and emerging concerns.

    Stated by West Yorkshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
  3. 3

    Operate audit, performance, and compliance arrangements for Right Care Right Person decisions, including team-leader reviews and a bespoke data product.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  4. 4

    Provide structured Right Care Right Person decision support through a toolkit, automated question set, THRIVE assessment, and updated repeat-caller guidance.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  5. 5

    Run and evaluate community-based mental health assessment and Webley Handover pilot initiatives before adopting them as routine practice.

    Stated by West Yorkshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 29 May 2025.
  6. 6

    Operate an early-triage process for Right Care Right Person deaths or serious injuries, identifying policy, safety, and learning issues.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.
  7. 7

    Implement the phased Right Care Right Person approach for welfare, AWOL, transportation, and Mental Health Act incidents.

    Stated by West Yorkshire PoliceStated completedThe respondent said that this action was complete when they made their response on 29 May 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Police state they are not trained or equipped to conduct clinical mental-health assessments and may signpost callers to a more appropriate agency.

    Stated by West Yorkshire PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    West Yorkshire Police states many service gaps can only be mitigated because increased demand, complexity and resource shortages constrain available responses.

    Stated by West Yorkshire PoliceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  3. 3

    West Yorkshire Police states it engaged comprehensively with partner agencies before RCRP launched, disputing that little or no consultation occurred.

    Stated by West Yorkshire PoliceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate partnership governance, communication, and shared-learning arrangements for Right Care Right Person, including forums, subgroups, workshops, and joint training.

Verbatim wording from the response

“2.1.11 A RCRP Communication subgroup was established (October 2023) and SROs were appointed in each partner agency, coordinated by WYCA (October 2023). A joint communications strategy was agreed between partner agencies aligned to RCRP (November 2023).”

Source location

Response from West Yorkshire Police
Page 3 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with Yorkshire Ambulance Service and other partners to identify, share, and address learning, service gaps, and emerging concerns.

Verbatim wording from the response

“3.1.7 Implementing RCRP has facilitated more holistic discussions around these gaps and has enabled WYP to refine policies and procedures in line with these wider system challenges. The improved data and information sharing has enabled gaps to be identified and where possible closed. However, in many cases these gaps in service can only be mitigated, for example the availability of out of hours support for mental health crisis.”

Source location

Response from West Yorkshire Police
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate audit, performance, and compliance arrangements for Right Care Right Person decisions, including team-leader reviews and a bespoke data product.

Verbatim wording from the response

“• Audit and review cycle implemented with Contact Team Leaders reviewing RCRP decisions on their own teams (October 2024)”

Source location

Response from West Yorkshire Police
Page 5 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide structured Right Care Right Person decision support through a toolkit, automated question set, THRIVE assessment, and updated repeat-caller guidance.

Verbatim wording from the response

“• Introduction of an RCRP toolkit to support effective decision making (June 2024)”

Source location

Response from West Yorkshire Police
Page 5 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run and evaluate community-based mental health assessment and Webley Handover pilot initiatives before adopting them as routine practice.

Verbatim wording from the response

“2.1.15 The launch of Phases 3 and 4 of RCRP again continues partnership-led work around the transportation of mental health patients, use of Section 135 and Section 136 of the Mental Health Act 1983 and voluntary patients. Existing governance has been strengthened in the context of RCRP and opportunities to improve have been identified and developed. Two pilot initiatives are under way in collaboration with partner agencies – a community-based mental health assessment initiative and a Webley Handover initiative. Both have been communicated with all partners and will be comprehensively evaluated before being adopted into ‘business as usual’.”

Source location

Response from West Yorkshire Police
Page 3 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate an early-triage process for Right Care Right Person deaths or serious injuries, identifying policy, safety, and learning issues.

Verbatim wording from the response

“3.1.10 A specific procedure has been designed with the support of WYP Professional Standards to facilitate the early triage of RCRP DSI cases to consider this:”

Source location

Response from West Yorkshire Police
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the phased Right Care Right Person approach for welfare, AWOL, transportation, and Mental Health Act incidents.

Verbatim wording from the response

“1.1.4 The RCRP approach is being implemented in West Yorkshire in four phases.”

Source location

Response from West Yorkshire Police
Page 2 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police state they are not trained or equipped to conduct clinical mental-health assessments and may signpost callers to a more appropriate agency.

Verbatim wording from the response

“5.1.4 Our response to a concern for welfare incident follows the principles set out in College of Policing APP – Safe and well checks | College of Policing”

Source location

Response from West Yorkshire Police
Page 7 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Yorkshire Police states many service gaps can only be mitigated because increased demand, complexity and resource shortages constrain available responses.

Verbatim wording from the response

“3.1.6 As detailed further in the ‘escalation’ section below, the health system is navigating significant challenges including increased demand, complexity, lack of resources and system-wide changes. RCRP has improved our understanding and identification of these gaps, many of which were not apparent prior to implementation. A number of these gaps are system wide and are further complicated by multiple trusts and organisations working within the West Yorkshire region within different ICBs.”

Source location

Response from West Yorkshire Police
Page 4 · response
Published 29 May 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

West Yorkshire Police states it engaged comprehensively with partner agencies before RCRP launched, disputing that little or no consultation occurred.

Verbatim wording from the response

“2.1.16 It is therefore our position that WYP engaged comprehensively with partner agencies ahead of the launch of RCRP and that our procedures remained consistent with existing practice which had been discussed and approved by partner agency colleagues. RCRP enabled a re-launch of our partnership approach to responding to mental health crisis in communities. It has enabled service improvements including early decision making, improved partnership communication and collaboration and continuous improvement from shared learning.”

Source location

Response from West Yorkshire Police
Page 3 · response
Published 29 May 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026