PFD report

George Boulton · Prevention of Future Deaths report

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Issued 7 Aug 2015•Leicester City and South Leicestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Delays in patient care allowing further deterioration and loss of treatment options
    Part of recurring concern: Failure to provide timely clinical care
  2. Lack of a bed bureau system for identifying calls requiring emergency admission independently of bed availability
    Part of recurring concern: Unreliable hospital bed bureau systems for identifying available beds
  3. Failure to arrange immediate emergency ambulance transfer for potential stroke symptoms
    Part of recurring concern: Failure to dispatch emergency responders promptly to serious incidents
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Develop guidance on practical design principles for faster, safer urgent and emergency care pathways.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  2. Action

    Communicate emergency-response guidance to lead commissioners for dissemination to GPs and Bed Bureau services.

    Stated by East Midlands Ambulance Service NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 July 2015.
  3. Action

    Discuss the additional workforce changes required with lead commissioners to support AMPDS triage for urgent GP and healthcare-professional calls.

    Stated by East Midlands Ambulance Service NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 July 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The hospital has a system for identifying GP calls requiring emergency admission, with staff awareness and a flow-chart being added to support that process.

    Stated by University Hospitals of Leicester NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in patient care allowing further deterioration and loss of treatment options

Wider context from the report

“4. This culmination of events in this particular case allowed for the unexpected intervention of the District Nurse; while this is very case specific, similar delays in another patient's care may allow further deterioration and the loss of treatment options. ”

Is this part of a recurring concern?

Yes — Failure to provide timely clinical care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a bed bureau system for identifying calls requiring emergency admission independently of bed availability

Wider context from the report

“2. The bed bureau did not appear from the evidence available in court to have a system for identifying calls that should have been re-routed to an emergency admission, and not be dependent on a bed, as early scanning was essential for proper diagnosis. ”

Is this part of a recurring concern?

Yes — Unreliable hospital bed bureau systems for identifying available beds.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to arrange immediate emergency ambulance transfer for potential stroke symptoms

Wider context from the report

“1. It was recognised by all witnesses to the inquest that response to potential stroke symptoms should be on an emergency basis, in accordance with "FAST" criteria ie a timely response. The GP attempted to arrange admission but accepted delays via bed bureau rather than convert to a 999 call and obtain immediate ambulance transfer. ”

Is this part of a recurring concern?

Yes — Failure to dispatch emergency responders promptly to serious incidents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate stroke-patient collection requests to a medical emergency response

Wider context from the report

“3. East Midlands Ambulance Service did not identify that a request to collect a stroke patient should have been escalated to a medical emergency and a 20 minute response time, rather than the actual allocated 2 hour response time. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop guidance on practical design principles for faster, safer urgent and emergency care pathways.

Verbatim wording from the response

“In terms of national work, in January 2013 NHS England launched a review of urgent and emergency care services in England. The new urgent and emergency care system will ensure that those people with more serious or life threatening emergency needs receive treatment in centres with the right facilities and expertise. We have developed guidance which summarises practical design principles that local health communities should adopt to deliver faster, better, safer care. This will help front line providers and commissioners improve the flow of patients through the urgent and emergency pathway, increasing the availability of resources.”

Source location

2015-0255-Responses
Page 7 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate emergency-response guidance to lead commissioners for dissemination to GPs and Bed Bureau services.

Verbatim wording from the response

“As this implementation will take some considerable amount of time, as an immediate action we will communicate with our lead commissioners to disseminate the following message to all GP’s and Bed Bureau.”

Source location

2015-0255-Responses
Page 2 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss the additional workforce changes required with lead commissioners to support AMPDS triage for urgent GP and healthcare-professional calls.

Verbatim wording from the response

“In order for EMAS to migrate over to this protocol and using a medical triage system (AMPDS) for all GP urgent and Bed Bureau calls, we will need to uplift the response capability across the region by additional Paramedics.”

Source location

2015-0255-Responses
Page 2 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a clinical review of ambulance response protocols and develop recommendations for changes to national ambulance service standards.

Verbatim wording from the response

“3. East Midlands Ambulance Service did not identify that a request to collect a stroke patient should have been escalated to a medical emergency and a 20 minute response time, rather than the actual allocated 2 hour response time.”

Source location

2015-0255-Responses
Page 7 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure Bed Bureau staff remain aware of the process for suspected stroke admissions.

Verbatim wording from the response

“Our Head of Capacity and Flow, who manages the Bed Bureau, has identified the written entries that we hold concerning the telephone call received from the patient’s GP, and they indicate that at 15h14 a call was received from the GP who informed our Bed Bureau Call-Handler that she suspected that Mr Boulton was suffering from a stroke and that he was showing right-sided weakness. Our protocol for such patients is for our Bed Bureau staff to invite the GP to consider whether their patient ought properly to be admitted via ED and if so to remind the GP that Bed Bureau staff can only order ambulances on a non-emergency basis which can take up to two hours to arrive. This protocol appears to have been followed in this case.”

Source location

2015-0255-Responses
Page 4 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Contact GP practices through membership organisations to reiterate that suspected strokes require an urgent 999 response.

Verbatim wording from the response

“1. Response to potential stroke symptoms should be on an emergency basis, in accordance with FAST criteria. The GP attempted to arrange admission but accepted delays via bed bureau rather than convert to a 999 call and obtain immediate ambulance transfer.”

Source location

2015-0255-Responses
Page 6 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design a Bed Bureau flowchart prompting consideration of emergency admission for suspected stroke patients.

Verbatim wording from the response

“Since the conclusion of your Investigation, our Head of Capacity and Flow has ensured that all bed bureau staff continue to be aware of the process to be followed should a GP seek to admit a patient via Bed Bureau when a stroke is suspected.”

Source location

2015-0255-Responses
Page 4 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The hospital has a system for identifying GP calls requiring emergency admission, with staff awareness and a flow-chart being added to support that process.

Verbatim wording from the response

“Our Head of Capacity and Flow, who manages the Bed Bureau, has identified the written entries that we hold concerning the telephone call received from the patient’s GP, and they indicate that at 15h14 a call was received from the GP who informed our Bed Bureau Call-Handler that she suspected that Mr Boulton was suffering from a stroke and that he was showing right-sided weakness. Our protocol for such patients is for our Bed Bureau staff to invite the GP to consider whether their patient ought properly to be admitted via ED and if so to remind the GP that Bed Bureau staff can only order ambulances on a non-emergency basis which can take up to two hours to arrive. This protocol appears to have been followed in this case.”

Source location

2015-0255-Responses
Page 4 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The referring GP remains responsible for identifying when emergency admission is required.

Verbatim wording from the response

“In our view it remains a matter for the GP to identify when emergency admission is required for their patient.”

Source location

2015-0255-Responses
Page 5 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bed Bureau services are locally organised and guided by the referring GP’s opinion and requirements regarding emergency admission.

Verbatim wording from the response

“Bed Bureau Services are local and variable in their organisation; however such services are guided by the opinion and requirements of the referring GP. As stated above, NHS England proposes to engage with GPs through their membership organisations so that all suspected strokes receive a 999 response.”

Source location

2015-0255-Responses
Page 7 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implementing AMPDS triage for all GP and healthcare-professional urgent calls requires additional paramedics; implementation cannot proceed without increased staffing.

Verbatim wording from the response

“Prior to this Prevention of Future deaths (PFD) order being received our senior managers and business intelligence teams have explored the possibility of implementing the AMPDS system to triage all GP and Health Care Professionals (HCP) requests for urgent transport.”

Source location

2015-0255-Responses
Page 2 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bed Bureau call takers cannot override the referring GP’s decision about whether a patient requires emergency admission.

Verbatim wording from the response

“• The non-medical call taker will ask the caller, “Does the condition present an immediate threat to life?” (I would like to draw your attention to the fact that in common with all other ambulance services our call takers are not clinical, and therefore cannot override a GP or bed bureau decision)”

Source location

2015-0255-Responses
Page 1 · response
Published 6 July 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Set up an urgent and emergency care vanguard programme for Strategic Resilience Groups and urgent and emergency care networks.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  2. 2

    Discuss Prevention of Future Deaths notices through the Coroners Working Group and share the resulting learning.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 July 2015.
  3. 3

    Establish urgent and emergency care networks and support partners and experts in their formation and operation.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 6 July 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Set up an urgent and emergency care vanguard programme for Strategic Resilience Groups and urgent and emergency care networks.

Verbatim wording from the response

“We have set up an urgent and emergency care vanguard programme for”

Source location

2015-0255-Responses
Page 7 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Prevention of Future Deaths notices through the Coroners Working Group and share the resulting learning.

Verbatim wording from the response

“I would like to assure you that within the East Midlands Ambulance Service (EMAS) all matters related to patient safety are taken extremely seriously. In particular, any matters arising from Coroners Inquests from which lessons can be learnt, and this includes any Prevention of Future Deaths (PFD) notices. All PFD’s involving any Ambulance Service are discussed within our Coroners Working Group and learning shared.”

Source location

2015-0255-Responses
Page 1 · response
Published 6 July 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish urgent and emergency care networks and support partners and experts in their formation and operation.

Verbatim wording from the response

“The review is now within its implementation phase and a key aspect of this is the establishment of urgent and emergency care networks (UECNs). UECNs will ensure that patients with more serious or life threatening emergencies receive treatment in centres with the right facilities and expertise. UECNs will also ensure that individuals with less serious conditions have their urgent care needs met locally by services as close to home as possible.”

Source location

2015-0255-Responses
Page 7 · response
Published 6 July 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026