PFD report

Mohammed Khalid HUSSAIN · Prevention of Future Deaths report

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Issued 12 Jul 2023•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
8

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
18

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised8

  1. Failure to safely effect medication changes
    Part of recurring concern: Unreliable implementation of medication changes
  2. Failure to safely communicate high clozapine levels
  3. Ineffective pharmacy processes due to lack of resources
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Continue reviewing clozapine toxicity monitoring, including Yellow Card cases.

    Stated by Medicines and Healthcare products Regulatory AgencyStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
  2. Action

    Issue safety advice recommending clozapine blood-concentration monitoring in specified clinical situations.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 18 July 2023.
  3. Action

    Write to marketing authorisation holders to investigate further thresholds for clozapine toxicity.

    Stated by Medicines and Healthcare products Regulatory AgencyStated plannedThe respondent said that this action was planned when they made their response on 18 July 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Clozapine plasma-level monitoring is optional, individualised, and lacks defined safe upper limits; the product information does not mandate it.

    Stated by Medicines and Healthcare products Regulatory AgencyDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to safely effect medication changes

Wider context from the report

“2. Medication changes: After a review on 14/10/22, when a high level of clozapine was noted from a blood test on 03/05/22, the consultant indicated that medication should reduce on the next prescription. This was communicated by email to the care coordinator however this was not read or acted upon. The inquest heard how there was no safe system to effect medication changes. ”

Is this part of a recurring concern?

Yes — Unreliable implementation of medication changes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to safely communicate high clozapine levels

Wider context from the report

“1. Monitoring clozapine levels: The inquest heard evidence that there was a clear system to monitor monthly blood test results looking for low white cell count, however there was no clear system for monitoring the actual clozapine and nor clozapine levels. In addition the inquest heard how there was no safe system to communicate high levels of clozapine. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective pharmacy processes due to lack of resources

Wider context from the report

“7. Pharmacy resourcing: The inquest heard evidence that processes within the pharmacy were not effective due to a lack of resources. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the internal investigation process to identify central issues

Wider context from the report

“6. Quality of the internal investigation process: The initial investigation report did not raise significant issues regarding the monitoring of clozapine and importantly whether Mr Hussain did in fact have toxicity. It was only when ████████ wrote a report on 26/03/23 (7months after the death) that this issue was highlighted and addressed. This raises a concern about the quality of the internal investigation process and whether it is able to identify central issues in a particular case. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of understanding of clozapine level monitoring, interpretation and response

Wider context from the report

“4. Understanding of clozapine: I heard evidence that there was a lack of understanding of when to measure clozapine levels, how to interpret high clozapine levels and then how to respond to a high level. ”

Is this part of a recurring concern?

Yes — Unreliable medication-specific blood-level monitoring; Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to learn from a previous Regulation 28 report

Wider context from the report

“5. August 2020 Regulation 28 report: I sent a Regulation 28 report in August 2020 (case of Ian Allen) which identified that there was no system in place to ensure abnormal clozapine levels were escalated and acted upon and that there was a lack of understanding of the importance of clozapine monitoring and how frequently levels should be monitored. Given this report there is a concern that the Trust has not learnt from the previous Regulation 28 report. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to highlight high clozapine results in routinely used clinical notes

Wider context from the report

“3. How to record high clozapine levels: The clozapine and nor clozapine levels are recorded in the pharmacy section of the records. There was no system for highlighting high clozapine results in the rio notes which are routinely used by all clinicians. ”

Is this part of a recurring concern?

Yes — Failure to ensure clinical investigation results are reliably available, interpreted and acted upon; Unreliable RIO clinical-record functions; Unreliable medication-specific blood-level monitoring; Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to monitor clozapine and norclozapine levels

Wider context from the report

“1. Monitoring clozapine levels: The inquest heard evidence that there was a clear system to monitor monthly blood test results looking for low white cell count, however there was no clear system for monitoring the actual clozapine and nor clozapine levels. In addition the inquest heard how there was no safe system to communicate high levels of clozapine. ”

Is this part of a recurring concern?

Yes — Unreliable medication-specific blood-level monitoring.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing clozapine toxicity monitoring, including Yellow Card cases.

Verbatim wording from the response

“Unfortunately, it is not within our remit to comment on the clinical care in specific cases. Similarly, we are not able to comment on the quality of the internal investigation process or pharmacy resourcing. We will continue to keep the issue of monitoring for clozapine toxicity”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue safety advice recommending clozapine blood-concentration monitoring in specified clinical situations.

Verbatim wording from the response

“The MHRA has previously been alerted to a fatal case involving clozapine toxicity. This issue was reviewed and considered by our expert advisory committee. In August 2020, the MHRA issued a Drug Safety Update article advising monitoring of blood concentrations of clozapine for toxicity in certain clinical situations (Clozapine and other antipsychotics: monitoring blood concentrations for toxicity - GOV.UK (www.gov.uk)). These include when: a patient stops smoking or switches to an e-cigarette; concomitant medicines are prescribed which may interact to increase blood clozapine levels; a patient has pneumonia or other serious infection; reduced clozapine metabolism is suspected, or toxicity is suspected.”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to marketing authorisation holders to investigate further thresholds for clozapine toxicity.

Verbatim wording from the response

“under close review, including reviewing Yellow Card cases and we will be writing to the marketing authorisation holders to investigate further thresholds for clozapine toxicity.”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put support processes in place to guide clinicians who are new to the Trust when clozapine prescribing advice is needed.

Verbatim wording from the response

“Where a clinician may be new to the Trust there will be clear instructions to ask for support at the time of need and the line manager, team managers and clinical director will have processes in place to guide them to ensure they have the right advice.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise pharmacy review of clozapine assay levels and communication of results to consultants as an interim mitigation.

Verbatim wording from the response

“• For there to be a review of the governance processes for the management of clozapine using the safety summit approach. In the short term as a mitigator the pharmacy team have prioritised the reviewing of the assay levels and the communication to consultants”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an urgent clozapine learning session and provide future training and development to refresh staff knowledge.

Verbatim wording from the response

“Following the last PFD in August 2020 the Trust made significant changes to the processes and procedures surrounding clozapine and its use. However this case has highlighted areas of learning. Consequently, the Trust has now put into place an urgent learning session along with future planned training and development to ensure staff keep up to date with this and learning is refreshed, alongside other additional support systems that have previously been introduced.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement significant changes to clozapine processes and procedures following the August 2020 report.

Verbatim wording from the response

“5. August 2020 Regulation 28 Report”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop clozapine e-learning modules and take them to the Learning and Development team for approval.

Verbatim wording from the response

“2. Development of a series of e-learning modules on the trust e-learning platform form the Learn It Online resource www.learnitonline.co.uk. Clinical staff will be able to access these as part of their on-going training to improve knowledge around clozapine. This is anticipated that the team will be able to take this to the Learning and Development team by September 2023.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a specialist Pharmacy Clozapine Team to support assay follow-up, staff training and clozapine prescribing practice.

Verbatim wording from the response

“3. The Trust has multidisciplinary experts on the subject of clozapine. There is also expertise in the Pharmacy Clozapine Team; to support follow up of raised clozapine plasma assays but more importantly to support all teams involved with the use of clozapine with training in the handling of clozapine and promotion of the trust clozapine prescribing guidelines and procedures. This team is expected to be established by September 2023. All these colleagues will be made known to staff for any advice that is needed. Staff can also ask for help through their manager, who can signpost them accordingly. This will help improve the skills and experience in responding to results on clozapine levels appropriately with the care of the patient at the centre of all decisions.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review governance processes for clozapine management using a safety summit approach.

Verbatim wording from the response

“On this occasion the following actions were identified and carried out:”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Email prescribers about documenting care decisions and clinical review following out-of-range clozapine results.

Verbatim wording from the response

“The Training is aimed to be in place to ensure that staff are confident in the use of clozapine and its monitoring in the future. We have sent an email to all prescribers about the need to record about decisions of care following a clozapine result that may be out of range, the need to ensure there is clinical review and this is documented.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver and record a clozapine training webinar for clinical staff, with intranet access for those unable to attend.

Verbatim wording from the response

“A number of training elements are being planned:”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 1 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide electronic prescribing guidance and communicate procedures for implementing clozapine dose changes.

Verbatim wording from the response

“As part of the learning there will be clear guidance on prescribing on the electronic system and communication of how best to do this when a dose change is required.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clozapine plasma-level monitoring is optional, individualised, and lacks defined safe upper limits; the product information does not mandate it.

Verbatim wording from the response

“It is important to note that the terms of the SmPC do not impose drug level monitoring and this is an optional measurement. Any monitoring of clozapine plasma levels is done on an individual basis due to inter-patient variability and the SmPC does not define safe upper limits. The SmPC highlights certain clinical situations when blood clozapine level monitoring is advised as outlined above. Clozapine is well known to be associated with cardiac toxicity and the SmPC lists extensive information regarding this, including cases of fatal myocarditis and myocardial infarction.”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Specific clinical care, internal investigation quality, and pharmacy resourcing are outside the remit for comment.

Verbatim wording from the response

“Unfortunately, it is not within our remit to comment on the clinical care in specific cases. Similarly, we are not able to comment on the quality of the internal investigation process or pharmacy resourcing. We will continue to keep the issue of monitoring for clozapine toxicity”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing ICE access, abnormal-result indicators and pharmacy reporting provide the strongest safeguards for recording and responding to high clozapine levels.

Verbatim wording from the response

“All blood test results are made available to staff in the ICE system, which is provided to us by our pathology service provider. This system is used both for ordering tests and reviewing results. It is accessed from within Rio and in patient context, so all staff have ready access to results. In common with most other systems, abnormal results are indicated within the system along with the normal reference range.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing governance processes provide oversight of serious incident investigation quality and learning-based recommendations.

Verbatim wording from the response

“Serious Incident investigations are carried out under the Serious Incident Framework (2015) and are conducted for the purposes of learning to prevent recurrence. As part of this investigation expert opinion was sought from our Specialist Clozapine Pharmacist; ████████ ████████, which were included within the body of the RCA and reflect a number of the issues you have raised.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Review clozapine toxicity concerns through the expert advisory committee.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 18 July 2023.
  2. 2

    Fix the team projector and use alternative methods meanwhile to maintain record-keeping standards.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
  3. 3

    Establish division-wide multidisciplinary team standards to improve record keeping.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
  4. 4

    Require staff involved in the case to undertake reflective conversations about learning from it.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 18 July 2023.
  5. 5

    Review the carer engagement tool to improve carer engagement across services.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 18 July 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review clozapine toxicity concerns through the expert advisory committee.

Verbatim wording from the response

“The MHRA has previously been alerted to a fatal case involving clozapine toxicity. This issue was reviewed and considered by our expert advisory committee. In August 2020, the MHRA issued a Drug Safety Update article advising monitoring of blood concentrations of clozapine for toxicity in certain clinical situations (Clozapine and other antipsychotics: monitoring blood concentrations for toxicity - GOV.UK (www.gov.uk)). These include when: a patient stops smoking or switches to an e-cigarette; concomitant medicines are prescribed which may interact to increase blood clozapine levels; a patient has pneumonia or other serious infection; reduced clozapine metabolism is suspected, or toxicity is suspected.”

Source location

Response Medicines & Healthcare products Regulatory Agency
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fix the team projector and use alternative methods meanwhile to maintain record-keeping standards.

Verbatim wording from the response

“• To improve the quality of record keeping the division has been working to establish a set of MDT standards is therefore recommended that the lead for this work provides an update to the local governance committee on progress and that the team manager ensures the projector is fixed and in the meanwhile alternative methods used to ensure this is done to a good standard.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish division-wide multidisciplinary team standards to improve record keeping.

Verbatim wording from the response

“• To improve the quality of record keeping the division has been working to establish a set of MDT standards is therefore recommended that the lead for this work provides an update to the local governance committee on progress and that the team manager ensures the projector is fixed and in the meanwhile alternative methods used to ensure this is done to a good standard.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff involved in the case to undertake reflective conversations about learning from it.

Verbatim wording from the response

“The staff involved in this case are being asked to have reflective conversations around learning from this case.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 2 · response
Published 18 July 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the carer engagement tool to improve carer engagement across services.

Verbatim wording from the response

“• Given the service users care needs; a carers assessment should have been offered to the family. As a Trust this is a recognised area of improvement across all services and to support this piece of work there will be a review of the carer engagement tool. However, in the short term the team should have bespoke session from our carer engagement team.”

Source location

Response Birmingham and Solihull Mental Health NHS Foundation Trust
Page 3 · response
Published 18 July 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026