PFD report

Elaine Jean GRIFFITHS · Prevention of Future Deaths report

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Issued 22 Dec 2025•Northamptonshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to accurately and completely record fluid and food intake
    Part of recurring concern: Failure to reliably monitor patient fluid balancePart of recurring concern: Inadequate management of patients' nutrition and hydration needsPart of recurring concern: Unreliable recording of fluid balance information
  2. Limited food options for patients requiring gluten- and dairy-free, bite-sized diets
    Part of recurring concern: Inadequate provision of food for care residents
  3. Failure to establish and communicate patients’ gluten and dairy intolerance status
    Part of recurring concern: Unreliable communication of patients' nutritional requirements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Record allergies and intolerances consistently in Nevercentre and discuss allergy status during daily Board Rounds.

    Stated by University Hospitals of Northamptonshire NHS GroupStated completedThe respondent said that this action was complete when they made their response on 24 February 2026.
  2. Action

    Audit MUST completion and the accuracy of food-and-fluid charts through Nutrition Nurses and use findings to monitor compliance.

    Stated by University Hospitals of Northamptonshire NHS GroupStated completedThe respondent said that this action was complete when they made their response on 24 February 2026.
  3. Action

    Use electronic fluid-balance charts in Nevercentre to improve accessibility, calculation and documentation accuracy.

    Stated by University Hospitals of Northamptonshire NHS GroupStated completedThe respondent said that this action was complete when they made their response on 24 February 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately and completely record fluid and food intake

Wider context from the report

“Given the importance of accurately monitoring both fluid and food intake in this context, I have the following concerns albeit I did not find that these matters were causative of death in the present case:- A) The Ward Sister said in her evidence that “on occasional days, the fluid and diet charts were only partially completed”. B) There was confusion about whether or not Mrs G was gluten and dairy intolerant. A Mental Health Nurse recorded on 31.08.22 “she was eating and drinking poorly as she follows a gluten and dairy free diet and reported the ward only give her lentil casseroles”. However, the Consultant/Orthogeriatric said in his evidence “.she had very poor oral intake and family were insisting she had an allergy to gluten and lactose despite Mrs Griffiths denying this”. C) The family say that the choice of options for those with gluten and dairy intolerance and also requiring bite sized food was very limited, which disproportionately affects the elderly. D) The family say that the fluid and diet charts were not accurate as the family were bringing in food and this was not being recorded. As the charts were inaccurate, this would also have made it more difficult for the dietician to offer meaningful advice. ”

Is this part of a recurring concern?

Yes — Failure to reliably monitor patient fluid balance; Inadequate management of patients' nutrition and hydration needs; Unreliable recording of fluid balance information.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited food options for patients requiring gluten- and dairy-free, bite-sized diets

Wider context from the report

“Given the importance of accurately monitoring both fluid and food intake in this context, I have the following concerns albeit I did not find that these matters were causative of death in the present case:- A) The Ward Sister said in her evidence that “on occasional days, the fluid and diet charts were only partially completed”. B) There was confusion about whether or not Mrs G was gluten and dairy intolerant. A Mental Health Nurse recorded on 31.08.22 “she was eating and drinking poorly as she follows a gluten and dairy free diet and reported the ward only give her lentil casseroles”. However, the Consultant/Orthogeriatric said in his evidence “.she had very poor oral intake and family were insisting she had an allergy to gluten and lactose despite Mrs Griffiths denying this”. C) The family say that the choice of options for those with gluten and dairy intolerance and also requiring bite sized food was very limited, which disproportionately affects the elderly. D) The family say that the fluid and diet charts were not accurate as the family were bringing in food and this was not being recorded. As the charts were inaccurate, this would also have made it more difficult for the dietician to offer meaningful advice. ”

Is this part of a recurring concern?

Yes — Inadequate provision of food for care residents.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish and communicate patients’ gluten and dairy intolerance status

Wider context from the report

“Given the importance of accurately monitoring both fluid and food intake in this context, I have the following concerns albeit I did not find that these matters were causative of death in the present case:- A) The Ward Sister said in her evidence that “on occasional days, the fluid and diet charts were only partially completed”. B) There was confusion about whether or not Mrs G was gluten and dairy intolerant. A Mental Health Nurse recorded on 31.08.22 “she was eating and drinking poorly as she follows a gluten and dairy free diet and reported the ward only give her lentil casseroles”. However, the Consultant/Orthogeriatric said in his evidence “.she had very poor oral intake and family were insisting she had an allergy to gluten and lactose despite Mrs Griffiths denying this”. C) The family say that the choice of options for those with gluten and dairy intolerance and also requiring bite sized food was very limited, which disproportionately affects the elderly. D) The family say that the fluid and diet charts were not accurate as the family were bringing in food and this was not being recorded. As the charts were inaccurate, this would also have made it more difficult for the dietician to offer meaningful advice. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patients' nutritional requirements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record allergies and intolerances consistently in Nevercentre and discuss allergy status during daily Board Rounds.

Verbatim wording from the response

“Following the implementation of NC at NGH, we have streamlined processes which has led to the improved recording of this data. This will make the recognition of allergies and intolerances easier to identify and more readily available throughout a patient’s care pathway and for future admissions. To provide you with further assurance, this detail is presented and discussed during ‘Board Rounds’ and therefore also communicated more widely to colleagues involved in a patients care.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit MUST completion and the accuracy of food-and-fluid charts through Nutrition Nurses and use findings to monitor compliance.

Verbatim wording from the response

“As part of our ongoing audit process, staff complete the malnutrition universal screening tool (MUST) and compliance with this is audited by our nutrition nurses. This also encompasses reviewing the accurate completion of the patient food and fluid balance charts as well as assessing whether appropriate actions have been followed based on the patient’s MUST score. A key finding from these audits is that the transferring of the fluid balance charts to NC has resulted in an improvement in timely and accurate completion of the MUST scores.”

Source location

Response from University Hospitals of Northamptonshire
Page 1 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use electronic fluid-balance charts in Nevercentre to improve accessibility, calculation and documentation accuracy.

Verbatim wording from the response

“Since June 2025, the fluid balance charts are available on Nerovcentre (NC), which is an electronic patient record (EPR). This has improved oversight of our patient documentation and enhanced accessibility for consulting teams. Fluid consumption is now electronically calculated and inputted, so that consulting teams can easily access the correct quantities.”

Source location

Response from University Hospitals of Northamptonshire
Page 1 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out updated food-and-fluid charts across both hospitals, including prompts for chart commencement, visitor-provided food and oral nutritional supplements.

Verbatim wording from the response

“In 2025 our teams updated the Food and Fluid Charts used at NGH and plan to implement these at both NGH and Kettering General Hospital (KGH), the two acute hospitals within University Hospitals of Northamptonshire NHS Group. The improvements include the addition of prompts to indicate:”

Source location

Response from University Hospitals of Northamptonshire
Page 1 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce dedicated snack and expanded dessert options for patients with swallowing difficulties or food allergies.

Verbatim wording from the response

“The Trust is also progressing with the procurement of a new meal provider that will offer a more comprehensive range of allergen free meals. We anticipate the full service to be in place by mid-2026 and in the interim period we are implementing measures to strengthen allergy safe options for patients. These measures have included the introduction of a dedicated snack menu that caters for patients with both swallowing difficulties and food allergies, as well as an increased range of suitable dessert options. Menus will also be updated to ensure coding for allergens is clearer.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver evaluated monthly nutrition and hydration training through the Clinical Skills Nursing Programme, including documentation standards.

Verbatim wording from the response

“We are ensuring that our team of Dietitians and Nutrition Nurses continue to work collaboratively in order to develop and deliver monthly training sessions as part of the ongoing Clinical Skills Nursing Programme. These evaluated sessions, in place since January 2026, provide education on essential nutrition and hydration principles, including correct completion of documentation such as the food and fluid balance charts. In addition to this, the Trust appointed a Specialist Catering Dietitian in March 2025, who as part of their remit, they also deliver training for health care assistants and catering staff on nutrition and hydration standards.”

Source location

Response from University Hospitals of Northamptonshire
Page 2 · response
Published 24 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse modified menus and operate a multidisciplinary Menu Planning Group to improve inclusive options for complex dietary requirements.

Verbatim wording from the response

“In order to meet the National Standards for healthcare food and drink, the Trust appointed a Food Services Dietitian in March 2025. Since taking up post, the Dietitian has completed a comprehensive analysis of the existing texture of the modified menu to assess nutritional adequacy, allergen safety and alignment with patient needs. Following these reviews, we have established a Multidisciplinary Menu Planning Group which has brought together catering, dietetics, nursing and patient representatives in order to improve the food menu design and to ensure a consistent and inclusive availability of suitable options, including those patients with complex dietary requirements.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure a meal provider offering a broader range of allergen-free meals and implement interim allergy-safe menu measures.

Verbatim wording from the response

“The Trust is also progressing with the procurement of a new meal provider that will offer a more comprehensive range of allergen free meals. We anticipate the full service to be in place by mid-2026 and in the interim period we are implementing measures to strengthen allergy safe options for patients. These measures have included the introduction of a dedicated snack menu that caters for patients with both swallowing difficulties and food allergies, as well as an increased range of suitable dessert options. Menus will also be updated to ensure coding for allergens is clearer.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Review capacity and resources for Food Safety Level 1 training for ward staff involved in food distribution, with rollout planned across both hospitals.

    Stated by University Hospitals of Northamptonshire NHS GroupStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2026.
  2. 2

    Update menus to make allergen coding clearer.

    Stated by University Hospitals of Northamptonshire NHS GroupStated plannedThe respondent said that this action was planned when they made their response on 24 February 2026.
  3. 3

    Provide nutrition and hydration training for healthcare assistants and catering staff through the Specialist Catering Dietitian.

    Stated by University Hospitals of Northamptonshire NHS GroupStated completedThe respondent said that this action was complete when they made their response on 24 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review capacity and resources for Food Safety Level 1 training for ward staff involved in food distribution, with rollout planned across both hospitals.

Verbatim wording from the response

“In order to support with improvement in nutrition and fluid management across the Trust, we are exploring the possibility of all ward level staff involved in food distribution, to attain the food safety level one training module. We are currently in the process of reviewing capacity and resource and hope to start this process in April 2026. The aim will be to roll this approach out across both hospitals.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update menus to make allergen coding clearer.

Verbatim wording from the response

“The Trust is also progressing with the procurement of a new meal provider that will offer a more comprehensive range of allergen free meals. We anticipate the full service to be in place by mid-2026 and in the interim period we are implementing measures to strengthen allergy safe options for patients. These measures have included the introduction of a dedicated snack menu that caters for patients with both swallowing difficulties and food allergies, as well as an increased range of suitable dessert options. Menus will also be updated to ensure coding for allergens is clearer.”

Source location

Response from University Hospitals of Northamptonshire
Page 3 · response
Published 24 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide nutrition and hydration training for healthcare assistants and catering staff through the Specialist Catering Dietitian.

Verbatim wording from the response

“We are ensuring that our team of Dietitians and Nutrition Nurses continue to work collaboratively in order to develop and deliver monthly training sessions as part of the ongoing Clinical Skills Nursing Programme. These evaluated sessions, in place since January 2026, provide education on essential nutrition and hydration principles, including correct completion of documentation such as the food and fluid balance charts. In addition to this, the Trust appointed a Specialist Catering Dietitian in March 2025, who as part of their remit, they also deliver training for health care assistants and catering staff on nutrition and hydration standards.”

Source location

Response from University Hospitals of Northamptonshire
Page 2 · response
Published 24 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026