PFD report

Irene Ann Esaw · Prevention of Future Deaths report

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Issued 16 Sep 2021•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
19

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Failure to complete adequate assessments of patients’ needs
  2. Failure to clarify multi-agency responsibility for capacity and needs assessments
    Part of recurring concern: Failure to maintain clear ownership of multi-agency support and care
  3. Failure to adequately assess patients’ mental capacity for care decisions
    Part of recurring concern: Failure to recognise impaired decision-making capacity in care decisionsPart of recurring concern: Unreliable assessment and recording of patients’ mental capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Update Mental Capacity Assessment and Best Interest documentation and link it with needs and risk assessments in social work practice.

    Stated by Tameside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  2. Action

    Embed multidisciplinary roles and responsibilities in staff induction, clinical supervision, multi-agency procedures and standards, and refresh related capacity procedures and training.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 17 September 2021.
  3. Action

    Include Betty’s Story and its learning in recurrent multi-professional induction and training, and develop a live-play version for organisational dissemination.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2021.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete adequate assessments of patients’ needs

Wider context from the report

“3. Multi-agency Working – My findings reveal that in the treatment of Mrs. Esaw, there were assumptions made by the clinical team and the IUCT that the other agency was responsible for capacity and needs assessments. The effect of this was that there was never an adequate assessment of her needs completed. ████████, the Principal Social Worker for Adult Social Care told me in her evidence that even though IUCT are on the wards at Tameside, there is still further work to be done to understand the roles that the IUCT and the clinical team are undertaking. I am concerned that this continues to need to be addressed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clarify multi-agency responsibility for capacity and needs assessments

Wider context from the report

“3. Multi-agency Working – My findings reveal that in the treatment of Mrs. Esaw, there were assumptions made by the clinical team and the IUCT that the other agency was responsible for capacity and needs assessments. The effect of this was that there was never an adequate assessment of her needs completed. ████████, the Principal Social Worker for Adult Social Care told me in her evidence that even though IUCT are on the wards at Tameside, there is still further work to be done to understand the roles that the IUCT and the clinical team are undertaking. I am concerned that this continues to need to be addressed. ”

Is this part of a recurring concern?

Yes — Failure to maintain clear ownership of multi-agency support and care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adequately assess patients’ mental capacity for care decisions

Wider context from the report

“1. Identifying and Assessing Mental Capacity – My findings in relation to Mrs. Esaw’s death were that there was a fundamental failure by the clinical and nursing staff to adequately consider and assess Mrs. Esaw’s capacity to make decisions about her own care needs whilst she was a patient at Tameside General Hospital between 12ᵗʰ and 28ᵗʰ September 2018. This failure in my view, undermined her discharge planning and was one of the key reasons why the discharge was unsafe. I understand that work is ongoing in this area, but I am concerned having heard the evidence of ████████, the Deputy Director of Nursing and Professional Standards that it is still a “work in progress” identified by this and other incidents reported to the Trust. I am concerned that there are still issues that the Trust aren’t completely compliant with and that this needs to be addressed. ”

Is this part of a recurring concern?

Yes — Failure to recognise impaired decision-making capacity in care decisions; Unreliable assessment and recording of patients’ mental capacity.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise clinical indicators of neglect as safeguarding concerns

Wider context from the report

“2. Recognising the Clinical Signs of Neglect – My findings indicate that in 2018 there was no adequate consideration by the clinical or nursing staff that Mrs. Esaw’s clinical presentation in of itself indicated neglect and therefore a safeguarding concern. The Trust’s Safeguarding Lead ████████ told me that following on from the Domestic Homicide Review, the Trust recognises that more work needs to be done around the recognition of what is neglect and those medical indicators of neglect. She recognised that there needs to be a strengthening of recognition in staff of safety concerns. I understand that this is part of the Safeguarding Lead’s portfolio, but I am concerned that this still needs to be addressed. ”

Is this part of a recurring concern?

Yes — Safeguarding systems failing to identify and respond to neglect.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update Mental Capacity Assessment and Best Interest documentation and link it with needs and risk assessments in social work practice.

Verbatim wording from the response

“On the 22 July 2020, a 12 month improvement plan was launched, which incorporates standards of practice, themed audits and themed Continuing Professional Development. The Individual Management Report (IMR) recommendations and action plan are annexed to this report as Appendix A.”

Source location

Response from Tameside and Glossop NHS England
Page 9 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed multidisciplinary roles and responsibilities in staff induction, clinical supervision, multi-agency procedures and standards, and refresh related capacity procedures and training.

Verbatim wording from the response

“Integral to this, is ensuring that the multidisciplinary team have a good understanding of one another’s roles and responsibilities. Work will take place to ensure that this is embedded in practice. This will include ensuring that roles and responsibilities feature in the induction of all staff, in ongoing clinical supervision and in multiagency procedures and standards. A multiagency review and refresh of the Mental Capacity Act procedures and training regarding adults with care needs on discharge, will take place.”

Source location

Response from Tameside and Glossop NHS England
Page 11 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include Betty’s Story and its learning in recurrent multi-professional induction and training, and develop a live-play version for organisational dissemination.

Verbatim wording from the response

“We have liaised with teams who coordinate multi-professional inductions for staff across the Trust, all have committed to including Betty’s story and the learning from this to develop a recurrent programme of training.”

Source location

Response from Tameside and Glossop NHS England
Page 5 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a quality assurance framework incorporating the Mental Capacity Act Competency Framework and a skills and knowledge audit for social workers and managers.

Verbatim wording from the response

“The Principal Social Worker is currently reviewing the implementation of the quality assurance framework for social work practice, the application of the Mental Capacity Act will feature in this work. The aim is that a new framework will be in place from January 2022. Part of this work will include implementing the National Mental Capacity Act Competency Framework, developed by Bournemouth University. A skills and knowledge audit will take place of social workers and managers and the outcome will inform the ongoing training programme.”

Source location

Response from Tameside and Glossop NHS England
Page 10 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a specialist team to advise clinicians on recognising clinical signs of neglect.

Verbatim wording from the response

“The Trust’s Safeguarding Lead, ████████, has continued to focus on this project with the support of the senior nurse and medical leadership team to ascertain how this can be factored into all areas of clinical practice. In addition to this, the Clinical Director for the Emergency Department is establishing a specialist team to provide advice on the clinical signs of neglect. He has requested a nomination from a Divisional team with the advice and support of ████████, who is the Clinical Director for Integration and Consultant Geriatrician, building on a model used by paediatric colleagues.”

Source location

Response from Tameside and Glossop NHS England
Page 5 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch the Trust’s Mental Capacity Act awareness campaign and assess staff knowledge and confidence through surveys and scheduled monitoring.

Verbatim wording from the response

“- Communications As part of the Trust’s broader communications project in which specific topics receive focused exposure during a calendar month, November is ‘Spotlight on Safeguarding’ month, to coincide with Adult Safeguarding week. This will incorporate the launch of a Mental Capacity Act campaign and encouraged all staff to ‘think family’ by raising awareness and providing opportunities for learning to support and promote a culture and organisational approach, that safeguarding is ‘Our Everyday Business’. The Trust have also developing multimedia resources such as short animations, screensavers, MCA aide memoire cards and coverings to the lift doors to maintain a high profile throughout the organisation. To establish the positive impact upon staff awareness of MCA a short online survey has been developed for use across the Trust.”

Source location

Response from Tameside and Glossop NHS England
Page 3 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the Mental Capacity Act in adult social care practice through forums, social-work training, quality assurance and workforce-development programmes.

Verbatim wording from the response

“Identifying and Assessing Mental Capacity Since 2019, one of Adult Social Care work force development priorities has been to improve our staff knowledge and application of the Mental Capacity Act.”

Source location

Response from Tameside and Glossop NHS England
Page 9 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out electronic patient-record prompts and alerts to support capacity assessment, vulnerability recognition and safe discharge planning.

Verbatim wording from the response

“The Trust is in the process of transitioning towards electronic patient records in accordance with the NHS commitment to use all electronic patient records. Working closely with our Chief Clinical Information officer in relation to the transition to electronic notes work has progressed with clinical colleagues which has considered the potential to include prompts in relation to mental capacity assessments, in particular when preparing the discharge letter.”

Source location

Response from Tameside and Glossop NHS England
Page 4 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the revised Mental Capacity Act Code of Practice and develop aligned audit processes, audit cycles and training linked to Liberty Protection Safeguards.

Verbatim wording from the response

“- Legislation Whilst the Trust has a current Mental Capacity Act Policy which is in line with the required statutory requirements and meets regulatory requirements, the Trust is cognisant that the new Mental Capacity Act Code of Practice is due to be published in 2022. In line with this the Trust will review the revised Code to ensure that its policies are aligned. As part of the Trust’s response to this the Trust, will develop an audit process and clear audit cycles, this will be aligned to the national implementation of Liberty Protection Safeguards. Our training will be aligned with this.”

Source location

Response from Tameside and Glossop NHS England
Page 2 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a continuing Trust-wide Mental Capacity Act learning and awareness programme using masterclasses, e-learning, briefings, podcasts, animations and related resources.

Verbatim wording from the response

“- Training and development The Trust has a focused month on safeguarding throughout the month of November 2021. As part of this whole month of focus there is a Mental Capacity Act Masterclass entitled “back to basics” which will work in parallel with our community and social care partners as a multi-agency plan. In addition to this, a proposal for the inaugural integrated safeguarding conference has also been approved to be held in Spring 2022, hosted by the Trust, with invitations to multi-agency colleagues to promote a culture in which teams collaborate work and learn together.”

Source location

Response from Tameside and Glossop NHS England
Page 2 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a multi-agency Mental Capacity Act group with the local authority to review and benchmark policies, procedures, strategy and training.

Verbatim wording from the response

“In partnership with the Local authority we have taken the lead in establishing a multi-agency group focused on the application of the MCA with a view to a collective review and benchmarking of our policies and procedures in order to develop a multi-agency strategy, policy and training on the application of the Mental Capacity Act across the multiagency system, to promote a shared approach and understanding.”

Source location

Response from Tameside and Glossop NHS England
Page 2 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain and expand the Trust’s Mental Capacity Act improvement programme, led by a dedicated Senior Mental Health Nurse.

Verbatim wording from the response

“To enhance further our work in relation to Mental Capacity Act awareness and overseen by the Executive Director of Nursing and Integrated Governance and the Deputy Director of Nursing Professional Standards, Safeguarding and Assurance has reprioritised resources for funding for a dedicated Senior Mental Health Nurse to take the lead on a revised improvement project focused on the application of the mental capacity act (MCA) in the Trust, this individual in post. Partnerships have”

Source location

Response from Tameside and Glossop NHS England
Page 1 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the Mental Capacity Act improvement project through safeguarding, quality and governance committees and revised multi-agency audit arrangements.

Verbatim wording from the response

“The oversight and scrutiny of the MCA Quality Improvement Programme will be by the Trust’s Integrated Safeguarding Committee which is chaired by the Executive Lead for Safeguarding. Regular update reports and oversight of the Trust’s improvement project will also report to the newly formed Multi Agency Monitoring Group, established to monitor the significant learning and actions from this case.”

Source location

Response from Tameside and Glossop NHS England
Page 2 · response
Published 17 September 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the Safeguarding Lead’s programme of learning, case-file audits, learning reviews, staff consultation and feedback to strengthen professional curiosity.

Verbatim wording from the response

“The Safeguarding Lead started in their role on the 13 September 2021, they are responsible for the implementation of the new Safeguarding Policy and Procedure within Tameside Adult Services. One of the priorities that will run throughout all of their work will be to ensure staff feel confident and equipped to be more ‘professionally curious’. This is recognised safeguarding training and the toolkit, advises that social workers can become more professionally curious and respectfully uncertain by following the points below:”

Source location

Response from Tameside and Glossop NHS England
Page 9 · response
Published 17 September 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Establish multi-agency groups and quarterly forums to monitor the joint discharge action plan and support cross-agency learning.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 17 September 2021.
  2. 2

    Run quarterly Safeguarding Practice Forums and maintain rolling two-year essential safeguarding training for social workers and managers.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 17 September 2021.
  3. 3

    Provide the newly introduced frailty service through senior geriatricians and four Trainee Advanced Clinical Practitioners, with integration support across care settings.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  4. 4

    Register Adult Services with Research in Practice for Adults and provide a Social Work Consultant post to support professional practice and outcomes.

    Stated by Tameside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 17 September 2021.
  5. 5

    Implement and monitor a joint hospital-discharge action plan covering safe discharge, adults at risk, roles, capacity assessment, training, forums, audits and revised procedures.

    Stated by Tameside Borough CouncilStated in progressThe respondent said that this action was in progress when they made their response on 17 September 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish multi-agency groups and quarterly forums to monitor the joint discharge action plan and support cross-agency learning.

Verbatim wording from the response

“The finalised joint action plan will be shared with Tameside Adult Safeguarding Board at the next Board meeting on 7th December 2021. A multiagency action plan will be established to monitor the action plan, this will take place by December 2021. Additionally, a quarterly multiagency working forum will be established as a mechanism to monitor the implementation of the action plan and to support a culture of reflection and learning across the multiagency partnership associated with hospital discharge.”

Source location

Response from Tameside and Glossop NHS England
Page 6 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run quarterly Safeguarding Practice Forums and maintain rolling two-year essential safeguarding training for social workers and managers.

Verbatim wording from the response

“The Safeguarding Lead has arranged quarterly Safeguarding Practice Forums. The first of these is planned in December 2021 and the theme will be Domestic Abuse. The ongoing training programme for social workers and managers will be reviewed and developed by the Safeguarding lead ensuring that staff have up to date knowledge and skills in this area of practice. There will be a rolling programme of essential training for all practitioners to complete every 2 years, this includes new and existing staff.”

Source location

Response from Tameside and Glossop NHS England
Page 10 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the newly introduced frailty service through senior geriatricians and four Trainee Advanced Clinical Practitioners, with integration support across care settings.

Verbatim wording from the response

“new initiatives within the workforce for medicine. There is an established Medicine Improvement Board chaired by the Deputy Chief Executive who oversees a programme of improvement work which is then taken forward by the Multidisciplinary Team. The Trust has introduced a new Frailty Service that is provided by senior geriatricians and supported by four Trainee Advanced Clinical Practitioners, along with the introduction of a new Clinical Director for integration that works collaboratively with the acute setting and the Tameside & Glossop care homes.”

Source location

Response from Tameside and Glossop NHS England
Page 6 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Register Adult Services with Research in Practice for Adults and provide a Social Work Consultant post to support professional practice and outcomes.

Verbatim wording from the response

“• Adult Services has registered with Research in Practice for Adults (RiPfA) to support managers and staff”

Source location

Response from Tameside and Glossop NHS England
Page 9 · response
Published 17 September 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and monitor a joint hospital-discharge action plan covering safe discharge, adults at risk, roles, capacity assessment, training, forums, audits and revised procedures.

Verbatim wording from the response

“A joint action plan with the Tameside Metropolitan Borough Council has been developed following the meeting informed by the themes and key actions identified to address the concerns that you raised during the inquest. The action plan includes developing the skill and knowledge of the staff involved in hospital discharge in the ward and the community, on what is a safe discharge and who are the adults at risk, through a number of ways such as training, forums, audits and revised procedures. Integral to the joint action plan is ensuring that the multidisciplinary team has a good understanding of each other roles and responsibilities.”

Source location

Response from Tameside and Glossop NHS England
Page 6 · response
Published 17 September 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026