Kathleen Rose WARD · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 3 Nov 2025•East Riding and Hull

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to move people requiring ward-based care out of the emergency department
    Part of recurring concern: Failure to maintain safe hospital patient flow
  2. Insufficient bed space in Queens Centre
    Part of recurring concern: Insufficient acute hospital capacity for patients requiring admission

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Hull University Teaching Hospitals NHS Trust

    Pilot the early-identification tool in Ward 32.

  2. Hull University Teaching Hospitals NHS Trust

    Develop and roll out Comfort Observations, including across the Emergency Department, to support timely symptom intervention.

  3. Hull University Teaching Hospitals NHS Trust

    Model beds, review discharge processes, and work with community partners to improve specialist and acute bed flow.

  4. Hull University Teaching Hospitals NHS Trust

    Review Ward 32 decision-making and communication processes to identify learning about deterioration recognition and end-of-life planning.

  5. Hull University Teaching Hospitals NHS Trust

    Use case feedback in ongoing staff education and governance discussions, particularly in Emergency Department and Acute Medicine.

  6. Hull University Teaching Hospitals NHS Trust

    Roll out the early-identification tool across the organisation after piloting.

  7. Hull University Teaching Hospitals NHS Trust

    Develop an early-identification tool combining frailty scoring with the Gold Standard Framework for early care planning.

  8. Hull University Teaching Hospitals NHS Trust

    Provide Emergency Department learning on communication, compassion, escalation and coordination for patients approaching end of life.

  9. Hull University Teaching Hospitals NHS Trust

    Strengthen escalation processes for earlier senior clinical review of patients approaching end of life.

  10. Hull University Teaching Hospitals NHS Trust

    Review demand modelling and future cancer and supportive-care capacity requirements with commissioners.

  11. Hull University Teaching Hospitals NHS Trust

    Share learning through Emergency Medicine, Oncology and Acute Medicine governance forums to inform service improvement.

  12. Hull University Teaching Hospitals NHS Trust

    Reinforce compassionate communication and dignity expectations in end-of-life care.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Hull University Teaching Hospitals NHS Trust

    The Trust cannot unilaterally increase permanent specialist bed capacity because commissioning, workforce, funding and estate constraints determine the available service capacity.

    Unable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to move people requiring ward-based care out of the emergency department

Wider context from the report

“1. During the evidence it was heard that the emergency department still has people being held in their department who should be getting ward based care. Additionally, that there has been no increase in the bed space available for Queens Centre. This meant that I could have no reassurance that the circumstances of Mrs Ward’s death would not be repeated, but also that people requiring emergency treatment may be delayed in receiving the appropriate emergency care. ”

Is this part of a recurring concern?

Yes — Failure to maintain safe hospital patient flow.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient bed space in Queens Centre

Wider context from the report

“1. During the evidence it was heard that the emergency department still has people being held in their department who should be getting ward based care. Additionally, that there has been no increase in the bed space available for Queens Centre. This meant that I could have no reassurance that the circumstances of Mrs Ward’s death would not be repeated, but also that people requiring emergency treatment may be delayed in receiving the appropriate emergency care. ”

Is this part of a recurring concern?

Yes — Insufficient acute hospital capacity for patients requiring admission.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot the early-identification tool in Ward 32.

Verbatim wording from the response

“• To pilot the Identification Tool in Ward 32 and further roll out of the tool across the organisation.”

Source location

Response from Hull Royal Infirmary
Page 3 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and roll out Comfort Observations, including across the Emergency Department, to support timely symptom intervention.

Verbatim wording from the response

“• The development of comfort observations which focus on monitoring symptoms that affects a patient’s comfort using specific scales to ensure timely interventions and support for people in their final days of life.”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Model beds, review discharge processes, and work with community partners to improve specialist and acute bed flow.

Verbatim wording from the response

“The Trust is undertaking ongoing initiatives to bed model, review processes to maximise discharges, and work with community partners to support patients who require social care. These actions are consistent with national guidance and aim to improve flow through the acute bed base, including specialist oncology beds.”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Ward 32 decision-making and communication processes to identify learning about deterioration recognition and end-of-life planning.

Verbatim wording from the response

“Internal review, complaints investigation and clinical reflection have resulted in the following actions:”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use case feedback in ongoing staff education and governance discussions, particularly in Emergency Department and Acute Medicine.

Verbatim wording from the response

“• Ensuring that feedback from this case informs ongoing staff education and governance discussions, particularly within the Emergency Department and Acute Medicine.”

Source location

Response from Hull Royal Infirmary
Page 3 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the early-identification tool across the organisation after piloting.

Verbatim wording from the response

“• To pilot the Identification Tool in Ward 32 and further roll out of the tool across the organisation.”

Source location

Response from Hull Royal Infirmary
Page 3 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an early-identification tool combining frailty scoring with the Gold Standard Framework for early care planning.

Verbatim wording from the response

“• Quality Improvement project commenced to develop an early identification tool, combining the frailty score, ‘and Gold Standard Framework for early care planning.”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Emergency Department learning on communication, compassion, escalation and coordination for patients approaching end of life.

Verbatim wording from the response

“• Emergency Department learning focused on communication, compassion, escalation and coordination of care for patients approaching end of life.”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen escalation processes for earlier senior clinical review of patients approaching end of life.

Verbatim wording from the response

“Drawing on the learning from this case and in line with national guidance, the Trust has taken and is continuing to take the following actions:”

Source location

Response from Hull Royal Infirmary
Page 3 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review demand modelling and future cancer and supportive-care capacity requirements with commissioners.

Verbatim wording from the response

“The Trust cannot unilaterally increase the permanent bed base for this service. Capacity is set through specialised commissioning arrangements with NHS England and the Integrated Care Board (ICB), including workforce, funding, and estate constraints. We continue to work closely with commissioners to review demand modelling and future requirements for cancer and supportive care capacity.”

Source location

Response from Hull Royal Infirmary
Page 1 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning through Emergency Medicine, Oncology and Acute Medicine governance forums to inform service improvement.

Verbatim wording from the response

“• Sharing of learning at governance forums within Emergency Medicine, Oncology and Acute Medicine to inform service improvement.”

Source location

Response from Hull Royal Infirmary
Page 2 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce compassionate communication and dignity expectations in end-of-life care.

Verbatim wording from the response

“Drawing on the learning from this case and in line with national guidance, the Trust has taken and is continuing to take the following actions:”

Source location

Response from Hull Royal Infirmary
Page 3 · response
Published 7 November 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot unilaterally increase permanent specialist bed capacity because commissioning, workforce, funding and estate constraints determine the available service capacity.

Verbatim wording from the response

“The Trust cannot unilaterally increase the permanent bed base for this service. Capacity is set through specialised commissioning arrangements with NHS England and the Integrated Care Board (ICB), including workforce, funding, and estate constraints. We continue to work closely with commissioners to review demand modelling and future requirements for cancer and supportive care capacity.”

Source location

Response from Hull Royal Infirmary
Page 1 · response
Published 7 November 2025

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026