PFD report

Ann Swoffer · Prevention of Future Deaths report

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Issued 22 Jan 2019•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure of hospital practices and procedures to conform to accepted practice and national guidelines
  2. Failure of the clinical department to follow accepted practice and BSG guidelines
  3. Failure to integrate care across Trust sites
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Align protocols and guidelines across Trust sites while services remain ununified.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 23 May 2019.
  2. Action

    Increase weekend consultant availability and establish gastroenterology consultant ward rounds at Good Hope Hospital.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.
  3. Action

    Adopt national oesophageal cancer diagnosis, staging and management guidelines across all Trust sites.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    A consultant was available on call and an upper gastrointestinal consultant was on site, contrary to the concern that senior staff were absent.

    Stated by University Hospitals Birmingham NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of hospital practices and procedures to conform to accepted practice and national guidelines

Wider context from the report

“1. I heard clear evidence that the practice and procedures in place at Good Hope Hospital at the time were not consistent with accepted practice or national guidelines. This raises a considerable concern as to why the practise was so different and what monitoring is in place to ensure consistent practices in accordance with national guidelines are in place. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the clinical department to follow accepted practice and BSG guidelines

Wider context from the report

“3. The department caring for the deceased at the time were not following accepted practice or BSG guidelines. It is essential that the person who leads the restructuring of the practices and protocols is an expert and can ensure that the necessary details are considered and implemented. Consideration needs to be given as to who should lead the restructure and review. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to integrate care across Trust sites

Wider context from the report

“4. There is a general concern that all sites within the Trust are not integrated and are not following the same protocols. It is important that any patient at any site receives the same standard of care based on current guidance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of senior staff in the hospital during weekend care

Wider context from the report

“2. The deceased deteriorated as a result of a late perforation over the August Bank Holiday weekend. Junior staff did not identify the problem and did not escalate this to senior staff. I was told a “work force issue” meant senior staff were not present in the hospital at the time. Patients who become ill at the weekend need to receive the same standard of care as in the week. Consideration needs to be given to how this can be addressed. ”

Is this part of a recurring concern?

Yes — Insufficient safe staffing and senior cover out of hours.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of junior staff to identify deterioration and escalate to senior staff

Wider context from the report

“2. The deceased deteriorated as a result of a late perforation over the August Bank Holiday weekend. Junior staff did not identify the problem and did not escalate this to senior staff. I was told a “work force issue” meant senior staff were not present in the hospital at the time. Patients who become ill at the weekend need to receive the same standard of care as in the week. Consideration needs to be given to how this can be addressed. ”

Is this part of a recurring concern?

Yes — Failure to escalate patient-safety concerns to senior oversight; Failure to escalate significant clinical concerns to appropriately senior clinicians; Failure to reliably recognise and respond to acute clinical deterioration.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of Trust sites to follow the same protocols

Wider context from the report

“4. There is a general concern that all sites within the Trust are not integrated and are not following the same protocols. It is important that any patient at any site receives the same standard of care based on current guidance. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align protocols and guidelines across Trust sites while services remain ununified.

Verbatim wording from the response

“A short-term goal includes alignment of protocols and guidelines across all sites, itself a significant task that is nevertheless proceeding at pace. In some circumstances the Trust will choose to maintain different but acceptable protocols until there is unification of service delivery. This reflects the fact that choices between valid standards of care are often determined by particular local operational considerations. In these circumstances a single protocol will be established upon service unification.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase weekend consultant availability and establish gastroenterology consultant ward rounds at Good Hope Hospital.

Verbatim wording from the response

“At the time of Ms Swoffer’s admission, there was a consultant available on call at Good Hope Hospital and an upper gastrointestinal consultant surgeon on call and on site in Birmingham Heartlands Hospital. There was however no escalation to the consultants available over the weekend. We have worked with the clinical teams to ensure there is appropriate communication with senior medical staff regarding emergent complications regardless of time of day, or day of week. We have further increased routine on site attendance by a range of consultant staff over the weekend, to facilitate access to consultant opinions and help clarify lines of communication outside the times they are present. For example, at Good Hope Hospital there were no planned gastroenterology consultant ward rounds over the weekend at the time of the deceased’s admission.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt national oesophageal cancer diagnosis, staging and management guidelines across all Trust sites.

Verbatim wording from the response

“The national guidelines for the diagnosis, staging and management of oesophageal cancers are adopted on all sites within the Trust. To summarise, the national guidelines recommend that:”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consolidate upper gastrointestinal cancer pathways into one standardised pathway across all Trust sites.

Verbatim wording from the response

“The Trust has an established, standardised upper gastrointestinal cancer pathways agreed and updated through a specialised multi-disciplinary structure which has been in place for over 10 years across different sites. These have been consolidated into a single pathway in place across all sites at the Trust since September 2018.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a single service for all aspects of oesophago-gastric cancer care, including unified clinical and management arrangements.

Verbatim wording from the response

“The Trust now have in place a single MDT to support decision making in oesophago-gastric cancer care, however for the purposes of care delivery there are currently two teams. The work to establish a single service for all aspects of care is in train and will be in complete by June 2019. The core team members include clinical nurse specialists, dieticians, accredited consultants and a single management structure. This will provide even greater consistency of management, including a single location for surgery. This realignment is being overseen by the Executive Director Strategic Operations, working with Divisional Directors and Clinical Service Leads for the upper gastrointestinal surgical departments based at the Trust.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 2 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve communication with senior medical staff so emergent complications are escalated regardless of time or day.

Verbatim wording from the response

“At the time of Ms Swoffer’s admission, there was a consultant available on call at Good Hope Hospital and an upper gastrointestinal consultant surgeon on call and on site in Birmingham Heartlands Hospital. There was however no escalation to the consultants available over the weekend. We have worked with the clinical teams to ensure there is appropriate communication with senior medical staff regarding emergent complications regardless of time of day, or day of week. We have further increased routine on site attendance by a range of consultant staff over the weekend, to facilitate access to consultant opinions and help clarify lines of communication outside the times they are present. For example, at Good Hope Hospital there were no planned gastroenterology consultant ward rounds over the weekend at the time of the deceased’s admission.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a unified cross-site operational structure across Trust specialities.

Verbatim wording from the response

“The long term goal of the Trust is full integration of service delivery, creating single, multisite departments across all specialities. This process has begun in a number of areas, for example upper gastrointestinal cancer services as described above. A unified, cross-site operational structure will be established by May 2019.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A consultant was available on call and an upper gastrointestinal consultant was on site, contrary to the concern that senior staff were absent.

Verbatim wording from the response

“At the time of Ms Swoffer’s admission, there was a consultant available on call at Good Hope Hospital and an upper gastrointestinal consultant surgeon on call and on site in Birmingham Heartlands Hospital. There was however no escalation to the consultants available over the weekend. We have worked with the clinical teams to ensure there is appropriate communication with senior medical staff regarding emergent complications regardless of time of day, or day of week. We have further increased routine on site attendance by a range of consultant staff over the weekend, to facilitate access to consultant opinions and help clarify lines of communication outside the times they are present. For example, at Good Hope Hospital there were no planned gastroenterology consultant ward rounds over the weekend at the time of the deceased’s admission.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National oesophageal cancer guidelines are adopted across all Trust sites and recognised and used by the Good Hope clinical team.

Verbatim wording from the response

“I recognise that you heard evidence that practice at Good Hope Hospital was out-with appropriate guidelines. This was also presented as such in the Trust’s SI report. A subsequent review has identified that the guidelines are recognised and used by the clinical team at Good Hope Hospital. The default position is that oesophageal dilatation should not be undertaken unless there are specific indications, which should then be fully documented in the medical record, which unfortunately did not occur in Ms Swoffer’s case.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 1 · response
Published 23 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Different site protocols may remain where they are acceptable, nationally guided and reviewed, because patients receive the same outcome-based standard of care.

Verbatim wording from the response

“A short-term goal includes alignment of protocols and guidelines across all sites, itself a significant task that is nevertheless proceeding at pace. In some circumstances the Trust will choose to maintain different but acceptable protocols until there is unification of service delivery. This reflects the fact that choices between valid standards of care are often determined by particular local operational considerations. In these circumstances a single protocol will be established upon service unification.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 3 · response
Published 23 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Establish a single multidisciplinary team to support decision-making in oesophago-gastric cancer care.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 23 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a single multidisciplinary team to support decision-making in oesophago-gastric cancer care.

Verbatim wording from the response

“The Trust now have in place a single MDT to support decision making in oesophago-gastric cancer care, however for the purposes of care delivery there are currently two teams. The work to establish a single service for all aspects of care is in train and will be in complete by June 2019. The core team members include clinical nurse specialists, dieticians, accredited consultants and a single management structure. This will provide even greater consistency of management, including a single location for surgery. This realignment is being overseen by the Executive Director Strategic Operations, working with Divisional Directors and Clinical Service Leads for the upper gastrointestinal surgical departments based at the Trust.”

Source location

2019-0026-Response-by-University-Hospitals-Birmingham-NHS-Trust
Page 2 · response
Published 23 May 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026