PFD report

William Antony Northcott · Prevention of Future Deaths report

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Issued 27 Jan 2025•Devon, Plymouth and Torbay

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
20

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to achieve clear communication of key information within community mental health teams
    Part of recurring concern: Unreliable communication of patient-care information between clinical staffPart of recurring concern: Unreliable communication within and between community mental-health teams
  2. Failure to routinely detect Clozapine-associated cardiomyopathies
    Part of recurring concern: Unreliable safety monitoring and guidance for clozapine treatment
  3. Limited provision of Clozapine side-effect and red-flag information to patients attending GP practices
    Part of recurring concern: Failure to communicate clinically significant medication risks to patientsPart of recurring concern: Unreliable safety monitoring and guidance for clozapine treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.14

  1. Action

    Develop a business case to increase resources for dedicated specialist Clozapine clinics across Devon.

    Stated by Devon Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 February 2025.
  2. Action

    Establish specialist Clozapine clinics providing monthly side-effect screening and patient discussions during phlebotomy appointments.

    Stated by Devon Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 February 2025.
  3. Action

    Bring patients receiving Clozapine under Trust care onto dedicated specialist clinics across Devon, excluding Plymouth.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 7 February 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Routine echocardiography is not adopted for Clozapine cardiomyopathy screening because evidence does not support it and its cost is excessive.

    Stated by Devon Partnership NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to achieve clear communication of key information within community mental health teams

Wider context from the report

“It is clear that patients suffering with treatment resistant schizophrenia are complex, and as such there are often a number of different agencies involved in an individual's care. In addition, there are often multiple members of the same team involved in an individual's care. During the inquest it became clear that, at times, communication of important issues was not as clear as it should have been. I note that Devon Partnership NHS Trust has significant training available for its staff and other agencies it engages with in relation to patients who are prescribed Clozapine. However, it would be of great assistance to understand what Devon Partnership NHS Trust is doing to ensure that optimum communication of key information is achieved within the community mental health team, and when dealing with its other agencies involved in a patient's care. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff; Unreliable communication within and between community mental-health teams.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to routinely detect Clozapine-associated cardiomyopathies

Wider context from the report

“The risk of myocarditis is reasonably well explained in Devon Partnership NHS Trust's policy documentation, but there is less of a focus on cardiomyopathies which would include left ventricular hypertrophy. I understand that the Trust's guidance is based on national guidance. Annual ECGs are required for patients prescribed Clozapine and questions about cardiac function will now be asked at monthly Clozapine clinics. However, I understand that ECGs are not a diagnostic tool used to assist in the diagnosis of cardiomyopathies such as left ventricular hypertrophy and that left ventricular hypertrophy can be asymptomatic. I also understand that an echocardiogram may be able to identify such cardiomyopathies, but that this is not currently required on initiation of Clozapine or routinely at any other time whilst a patient is taking Clozapine. I am concerned that these cardiomyopathies could therefore go undetected in patients prescribed Clozapine and leave them at unknown increased risk of fatal cardiac arrhythmias, as occurred in William's case. Given that the Trust's guidance is based on national guidance I am concerned this may be a national issue. ”

Is this part of a recurring concern?

Yes — Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited provision of Clozapine side-effect and red-flag information to patients attending GP practices

Wider context from the report

“Currently around 60% of the cohort of patients prescribed Clozapine who are under the care of Devon Partnership Trust have access to these clinics. The other 40% will attend their GP surgery for their monthly Clozapine phlebotomy service. The phlebotomy service provided at a GP practice is usually an appointment with a non-qualified member of staff, who will not have been specifically trained in the side effects of Clozapine. I am therefore concerned that the level of care provided to patients attending Clozapine clinics on a monthly basis, is likely to be superior to the care provided to those patients who attend their GP practice. In particular, I am concerned that any discussion and repetition of information surrounding red flags and side effects associated with Clozapine, and advice about when to seek medical attention, will be significantly more limited for those patients attending their GP practice than for those attending the monthly Clozapine clinics. I am also concerned that this limitation is likely to extend further than the 40% of patients in receipt of Clozapine under the care of Devon Partnership NHS Trust and that this may be a national issue. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically significant medication risks to patients; Unreliable safety monitoring and guidance for clozapine treatment.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to achieve clear communication of key information with other agencies involved in patient care

Wider context from the report

“It is clear that patients suffering with treatment resistant schizophrenia are complex, and as such there are often a number of different agencies involved in an individual's care. In addition, there are often multiple members of the same team involved in an individual's care. During the inquest it became clear that, at times, communication of important issues was not as clear as it should have been. I note that Devon Partnership NHS Trust has significant training available for its staff and other agencies it engages with in relation to patients who are prescribed Clozapine. However, it would be of great assistance to understand what Devon Partnership NHS Trust is doing to ensure that optimum communication of key information is achieved within the community mental health team, and when dealing with its other agencies involved in a patient's care. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable inter-agency information sharing for coordinated care; Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a business case to increase resources for dedicated specialist Clozapine clinics across Devon.

Verbatim wording from the response

“As a Trust we have developed a business case in order for the organisation to increase resources and to bring all the patients receiving Clozapine onto dedicated Specialist Clozapine clinics across Devon in Barnstaple, Exeter and Torquay (excluding Plymouth where Livewell provide mental health services) to receive the Gold Standard in Physical health monitoring and side effects screening.”

Source location

Response from Devon Partnership NHS Trust
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish specialist Clozapine clinics providing monthly side-effect screening and patient discussions during phlebotomy appointments.

Verbatim wording from the response

“(1) The inquest heard evidence that there should be regular repetition of information to patients suffering from treatment resistant schizophrenia about the risks and red flags associated with the side effects of taking Clozapine. Since William's death Devon Partnership NHS Trust has set up Clozapine clinics which provide the opportunity for staff who are familiar with the side effects associated with Clozapine to discuss these with patients attending for their monthly phlebotomy appointments (required for the purpose of monitoring their white blood cell count).”

Source location

Response from Devon Partnership NHS Trust
Page 1 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring patients receiving Clozapine under Trust care onto dedicated specialist clinics across Devon, excluding Plymouth.

Verbatim wording from the response

“There are around 230 patient that attend the DPT lead specialised Clozapine clinics where physical monitoring and side effects screening occurs in accordance to the regularity of when blood test is required. This varies between weekly, two weekly or every 4 weeks. However, the 40% that accounts for 160 patients that attend GP surgeries where the side effect monitoring and screening does not occur. For this group we will be implementing the following”

Source location

Response from Devon Partnership NHS Trust
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt SystmOne electronic patient records to enable consent-based information sharing between primary and secondary mental health services.

Verbatim wording from the response

“There are a number of steps that Devon Partnership NHS Trust has adopted to ensure effective information sharing between those involved in the care of the patients.”

Source location

Response from Devon Partnership NHS Trust
Page 4 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add questions about recent physical illness, palpitations, chest pain, breathlessness and dizziness to monthly Clozapine clinic appointments.

Verbatim wording from the response

“At these appointments healthcare professionals will specifically ask patients about their smoking habit, caffeine intake, bowel movements, hypersalivation, sedation, nausea, incontinence, heartburn, infection, and medication changes, in addition to open questions about any other side effects a patient might be experiencing. I am also assured that Devon Partnership NHS Trust will be including additional questions to be discussed at this appointment surrounding recent physical illnesses, palpitations, chest pain, breathlessness and dizziness.”

Source location

Response from Devon Partnership NHS Trust
Page 1 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue seeking expert opinions on screening unsuspected patients for Clozapine-associated cardiomyopathy.

Verbatim wording from the response

“Following your concerns we have reviewed the evidence based regarding Clozapine physical health monitoring and will be continuing seeking expert opinions as regarding the screening for cardiomyopathy in unsuspected patients to decrease the risk of harm.”

Source location

Response from Devon Partnership NHS Trust
Page 3 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage relevant stakeholders during the clozapine product-information review to ensure regulatory documents meet patients’ and prescribers’ needs.

Verbatim wording from the response

“The MHRA continuously reviews the safety of medicines on the UK market and take appropriate regulatory action as required. Currently, the MHRA is reviewing the product information for clozapine. As part of this review, we will be giving careful consideration to the information which is provided to healthcare professionals, patients and their families and carers, and whether this can be improved to provide greater clarity. We intend to engage with relevant stakeholders during this process to ensure the regulatory documents meet the needs of patients and prescribers. It is anticipated that this review of clozapine will be completed this year.”

Source location

Response from Medicines and Healthcare Projects Regulation Authority
Page 2 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review clozapine product information and consider improving its clarity for healthcare professionals, patients, families and carers.

Verbatim wording from the response

“The MHRA continuously reviews the safety of medicines on the UK market and take appropriate regulatory action as required. Currently, the MHRA is reviewing the product information for clozapine. As part of this review, we will be giving careful consideration to the information which is provided to healthcare professionals, patients and their families and carers, and whether this can be improved to provide greater clarity. We intend to engage with relevant stakeholders during this process to ensure the regulatory documents meet the needs of patients and prescribers. It is anticipated that this review of clozapine will be completed this year.”

Source location

Response from Medicines and Healthcare Projects Regulation Authority
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and implement a process for sharing annual clozapine health-check outcomes with mental health services.

Verbatim wording from the response

“The practice would be happy to communicate the findings and results of the annual health checks with the Mental Health Services, providing that the patient has consented to this. We had considered involvement of the ICB and LMC to facilitate a streamlined approach. However, we have established that there is a Local Enhanced Service in place which we are currently reviewing and implementing a process to be able to share the outcomes and results from the annual review with Mental Health Services.”

Source location

Response from The Pembroke Medical Practice
Page 1 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Withdraw from the agreement to provide clozapine phlebotomy services.

Verbatim wording from the response

“We share the concerns of the Coroner in that patients attending Clozapine clinics could receive a higher standard of care than those attending their GP practices. For this reason, the Practice has withdrawn from the agreement with DPT to provide phlebotomy services (see letter dated 27/3/24). As stated in our previous correspondence, we had concerns that the psychiatric oversight provided by Devon Partnership NHS Trust for this cohort of patients fell below the service standard we would consider safe. We had concerns regarding the number of agencies involved in the monitoring and prescribing of clozapine, without sufficient responsibility being taken by one team. Clozapine clinics can give continuity of care for these patients and ensure that regular education and appropriate checks are undertaken.”

Source location

Response from The Pembroke Medical Practice
Page 1 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure clinicians conducting clozapine monitoring appointments are aware of relevant physical effects and side effects.

Verbatim wording from the response

“Following the Health Care Assistant appointment, there is a follow-up In Person or telephone call with a GP or trained clinician who reviews the results and undertakes a review of their Mental Health care plan. The Practice has ensured that all GPs and clinicians carrying out these appointments are made aware of the physical effects of clozapine/side effects to look out for.”

Source location

Response from The Pembroke Medical Practice
Page 1 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade additional funding to support more Clozapine clinics and increase access to specially trained professionals.

Verbatim wording from the response

“Response: In the 2025/26 financial year, NHS Devon will be cascading additional funding to Devon Partnership NHS Trust to support the implementation of more Clozapine clinics. This will increase capacity and allow more patients to receive their care from specially trained professionals. The clinics provide vital opportunities to reinforce education around Clozapine side effects and risks, including red flags and when to seek urgent medical attention. We believe this will reduce variability in patient care and improve overall safety for individuals receiving Clozapine.”

Source location

Response from Devon ICB
Page 1 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement relevant changes arising from national policy developments within local systems.

Verbatim wording from the response

“Response: NHS Devon is aware that clinical leads from Devon Partnership NHS Trust are in active discussions with the Royal College of Psychiatrists to consider new and emerging national evidence, including the findings set out in The Williams Protocol. NHS Devon will ensure that the outcomes of these discussions, and any changes to national policy, are shared and implemented within local systems.”

Source location

Response from Devon ICB
Page 2 · response
Published 7 February 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share discussion outcomes and relevant national policy changes concerning Clozapine cardiac monitoring within local systems.

Verbatim wording from the response

“Response: NHS Devon is aware that clinical leads from Devon Partnership NHS Trust are in active discussions with the Royal College of Psychiatrists to consider new and emerging national evidence, including the findings set out in The Williams Protocol. NHS Devon will ensure that the outcomes of these discussions, and any changes to national policy, are shared and implemented within local systems.”

Source location

Response from Devon ICB
Page 2 · response
Published 7 February 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Routine echocardiography is not adopted for Clozapine cardiomyopathy screening because evidence does not support it and its cost is excessive.

Verbatim wording from the response

“However the screening for cardiomyopathy for unsuspected patients is significantly difficult. The current evidence based does not support the use of echocardiography as a pre-monitoring requisite given the excessive cost that this will bring. The incidence of cardiomyopathy in people taking Clozapine has been cited as 0.02% of patients in the USA and 0.1% in Australia. This is 1 in 1000 to 1 5000 patients taking Clozapine.”

Source location

Response from Devon Partnership NHS Trust
Page 3 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clinical discussions with prescribers and care delivered by the Trust fall outside the regulator’s remit, so it cannot directly address them.

Verbatim wording from the response

“We have considered the evidence provided and the circumstances leading to Mr Northcott’s death and acknowledge that most of your concerns relate to clinical discussions between a patient and their prescriber or via the clinical care delivered by the Trust. Unfortunately, the MHRA cannot directly address these points, as it is not within our remit to comment on the clinical care in specific cases.”

Source location

Response from Medicines and Healthcare Projects Regulation Authority
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Primary care cannot undertake echocardiography for clozapine monitoring because it does not have echocardiography facilities.

Verbatim wording from the response

“We have noted the comments by the Coroner that an ECG is not as helpful a diagnostic tool as echocardiography to assist in the diagnosis of cardiomyopathies. We agree that the use of echocardiography for monitoring of patients on clozapine could be explored, as this is used in some other countries. Again, this is something that could not be undertaken in Primary Care as we do not have echocardiography.”

Source location

Response from The Pembroke Medical Practice
Page 1 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cardiac monitoring changes depend on updates to national clinical guidance, with local implementation following any such changes.

Verbatim wording from the response

“Response: NHS Devon is aware that clinical leads from Devon Partnership NHS Trust are in active discussions with the Royal College of Psychiatrists to consider new and emerging national evidence, including the findings set out in The Williams Protocol. NHS Devon will ensure that the outcomes of these discussions, and any changes to national policy, are shared and implemented within local systems.”

Source location

Response from Devon ICB
Page 2 · response
Published 7 February 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Devon Partnership NHS Trust is responsible for improving internal and cross-agency communication, so no direct response is provided.

Verbatim wording from the response

“Concern 3: Patients with treatment-resistant schizophrenia typically receive support from multiple teams and agencies. During the inquest, it became apparent that communication between professionals was, at times, suboptimal. The Coroner seeks assurance that Devon Partnership NHS Trust is working to improve internal and cross-agency communication.”

Source location

Response from Devon ICB
Page 2 · response
Published 7 February 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Meet the Royal College of Psychiatrists’ Presidential lead for Physical Health to obtain further details about the William Protocol.

    Stated by Devon Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 7 February 2025.
  2. 2

    Use a computer template for annual physical-health monitoring of patients receiving clozapine.

    Stated by Pembroke Medical GroupStated completedThe respondent said that this action was complete when they made their response on 7 February 2025.
  3. 3

    Undertake a further audit of clozapine patients’ required annual monitoring checks.

    Stated by Pembroke Medical GroupStated plannedThe respondent said that this action was planned when they made their response on 7 February 2025.
  4. 4

    Audit clozapine patients to verify receipt of required annual monitoring checks.

    Stated by Pembroke Medical GroupStated completedThe respondent said that this action was complete when they made their response on 7 February 2025.
  5. 5

    Add a medical-record alert identifying patients who are taking clozapine.

    Stated by Pembroke Medical GroupStated plannedThe respondent said that this action was planned when they made their response on 7 February 2025.
  6. 6

    Continue collaborating with Devon Partnership NHS Trust and wider partners to promote coordinated care for people with complex mental health needs.

    Stated by NHS Devon Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 7 February 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet the Royal College of Psychiatrists’ Presidential lead for Physical Health to obtain further details about the William Protocol.

Verbatim wording from the response

“Further Developments: We are in communication with the Royal College of Psychiatrists (RCPsych) seeking information regarding The William’s Protocol. We understand in a blog posted at the RCPsych that the William Protocol is a suite of measures worked between ████████ (sister of William) and the Royal College of Psychiatrists. It is stated in the article that these measures will ensure far stricter monitoring of Clozapine, education for clinicians, families and carers on red flag side effects, better physical care and alongside address the unfair prejudice faced by people with severe mental illness.”

Source location

Response from Devon Partnership NHS Trust
Page 3 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a computer template for annual physical-health monitoring of patients receiving clozapine.

Verbatim wording from the response

“In response to the Coroner’s concern about a Health Care Assistant who may have less experience and knowledge of anti-psychotic medication seeing patients and undertaking the investigations required for annual monitoring, the Health Care Assistant will generally use a computer template to enter information, which can have prompts to ask relevant questions. This could be considered for those 40% of practices who are continuing to undertake clozapine monitoring.”

Source location

Response from The Pembroke Medical Practice
Page 1 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a further audit of clozapine patients’ required annual monitoring checks.

Verbatim wording from the response

“We undertook an audit of all our clozapine patients in January 2024 to ensure that they had received the annual monitoring checks required for patients on our Severe Mental Illness register as mandated by the Quality and Outcomes Framework (NICE CG178 and NICE CG185). We plan to undertake a further audit and add an alert to the medical record to highlight to clinicians that they are taking clozapine. The timescale for this is for this to be completed by 1st April 2025.”

Source location

Response from The Pembroke Medical Practice
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit clozapine patients to verify receipt of required annual monitoring checks.

Verbatim wording from the response

“We undertook an audit of all our clozapine patients in January 2024 to ensure that they had received the annual monitoring checks required for patients on our Severe Mental Illness register as mandated by the Quality and Outcomes Framework (NICE CG178 and NICE CG185). We plan to undertake a further audit and add an alert to the medical record to highlight to clinicians that they are taking clozapine. The timescale for this is for this to be completed by 1st April 2025.”

Source location

Response from The Pembroke Medical Practice
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a medical-record alert identifying patients who are taking clozapine.

Verbatim wording from the response

“We undertook an audit of all our clozapine patients in January 2024 to ensure that they had received the annual monitoring checks required for patients on our Severe Mental Illness register as mandated by the Quality and Outcomes Framework (NICE CG178 and NICE CG185). We plan to undertake a further audit and add an alert to the medical record to highlight to clinicians that they are taking clozapine. The timescale for this is for this to be completed by 1st April 2025.”

Source location

Response from The Pembroke Medical Practice
Page 2 · response
Published 7 February 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue collaborating with Devon Partnership NHS Trust and wider partners to promote coordinated care for people with complex mental health needs.

Verbatim wording from the response

“Response: As this concern is directed specifically to Devon Partnership NHS Trust, NHS Devon has not provided a direct response. However, we remain fully committed to integrated working across systems and continue to collaborate with Devon Partnership NHS Trust and wider partners to promote high-quality, coordinated care for people with complex mental health needs.”

Source location

Response from Devon ICB
Page 2 · response
Published 7 February 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026