PFD report

Paul Byron Holmes · Prevention of Future Deaths report

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Issued 27 Jun 2024•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised5

  1. Failure to clearly record treatment plans between transferring and receiving clinical staff
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable communication of patient-care information between clinical staff
  2. Lack of clear, detailed and direct doctor-to-doctor handovers between hospitals
    Part of recurring concern: Unreliable clinical handover processes
  3. Failure to properly record handovers in medical notes
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Review the inter-hospital transfer form to document escalation plans, ensure consistent handover records, and prompt sharing of relevant medical-management details.

    Stated by Cornwall Partnership NHS Foundation Trust and Royal Cornwall Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.
  2. Action

    Establish a task-and-finish group to review inter-hospital transfer-form design and take forward resulting developments.

    Stated by Cornwall Partnership NHS Foundation Trust and Royal Cornwall Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 28 June 2024.
  3. Action

    Deliver human-factors and medication-error training through the revised LEAD programme for leaders, supervisors, and managers, with completion monitored electronically.

    Stated by Cornwall Partnership NHS Foundation Trust and Royal Cornwall Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 28 June 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The existing Treatment Escalation Plan adequately specified escalation to acute hospital if deterioration occurred, despite omission from the handover form.

    Stated by Cornwall Partnership NHS Foundation Trust and Royal Cornwall Hospitals NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly record treatment plans between transferring and receiving clinical staff

Wider context from the report

“(2) A treatment plan including the need to continue to treat Paul for dehydration and what to do in the event of deterioration was not agreed and recorded clearly between clinical staff of both hospitals ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear, detailed and direct doctor-to-doctor handovers between hospitals

Wider context from the report

“(1) There was no clear, detailed and direct handover between doctors of the two hospitals ”

Is this part of a recurring concern?

Yes — Unreliable clinical handover processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly record handovers in medical notes

Wider context from the report

“(3) Any handover which did take place was not properly recorded in Paul's medical notes ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to agree treatment plans between transferring and receiving clinical staff

Wider context from the report

“(2) A treatment plan including the need to continue to treat Paul for dehydration and what to do in the event of deterioration was not agreed and recorded clearly between clinical staff of both hospitals ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Errors in writing prescriptions for intravenous fluids

Wider context from the report

“(4) An error in the writing out of a prescription for intravenous fluids at the Royal Cornwall meant that the administration of hydrating fluids at Liskeard Community Hospital was delayed. ”

Is this part of a recurring concern?

Yes — Unreliable management of patients’ fluid requirements; Unsafe intravenous fluid management.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the inter-hospital transfer form to document escalation plans, ensure consistent handover records, and prompt sharing of relevant medical-management details.

Verbatim wording from the response

“Both Trusts propose to review the inter-hospital transfer form used by both the discharging and receiving wards to ensure an escalation plan is documented and to ensure that the handover record in both Trusts is consistent. Any revisions to the handover documentation would need to include a prompt for the discharging and receiving nurse to share any relevant details from the medical management plan.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a task-and-finish group to review inter-hospital transfer-form design and take forward resulting developments.

Verbatim wording from the response

“Both Trusts commit to establishing a task and finish group to review the design of the inter-hospital transfer forms and take forward any developments. This group will be established by the start of October 2024.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver human-factors and medication-error training through the revised LEAD programme for leaders, supervisors, and managers, with completion monitored electronically.

Verbatim wording from the response

“Whilst training regarding human factors and medication has previously been delivered on an ad hoc basis to all professional groups in the Trust, it is also now part of the revised LEAD programme aimed at all leaders, supervisors, and managers in RCHT. Specific reference to medication errors is made to ensure learning in personal awareness but also that the conditions we create for ourselves (and others) can contribute to slip and lapse errors which can be seen in tasks such as transcription and completing care related tasks.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 4 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The existing Treatment Escalation Plan adequately specified escalation to acute hospital if deterioration occurred, despite omission from the handover form.

Verbatim wording from the response

“The patient handover form was completed by the receiving nurse at CFT, however, this did not detail the need to continue to treat the patient for dehydration and what to do in the event of a deterioration. Although specific actions in the event of a deterioration were not documented on the handover form, there was a Treatment Escalation Plan (TEP) dated 4th of April 2022 recorded in Mr Holmes’ paper notes, which did detail that Mr Holmes was for escalation back to the acute hospital in the event he deteriorated. The TEP was followed.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Returning prescriptions to the original prescriber cannot safeguard against prescription errors outside normal hours because medical cover is limited.

Verbatim wording from the response

“CFT recognise that an additional option in such circumstances would be for the receiving ward to return to the original prescriber to rectify any prescription issues. Upon review with ward managers, this course of action is routinely taken when prescription errors are detected in normal operating hours, however this is not a safeguard which would apply in the out-of-hours scenario which impacted Mr Holmes.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 4 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Nurse-to-nurse handover, admission refusal safeguards and occasional doctor handovers are considered sufficient for community hospital admissions.

Verbatim wording from the response

“There is no documentation of a handover from the discharging Consultant to the accepting team at Liskeard, however this is in-line with expected practice.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limited medical cover makes it infeasible to require doctor-to-doctor handovers for all admissions to nurse-led community hospital wards.

Verbatim wording from the response

“There are some additional safeguards in place for more complex presentations. In the scenario where a patient has needs which cannot safely be met by the nurse-led community hospital, an admission can be refused. There have also been cases, where the patient’s needs are complex, where a doctor-to-doctor handover does take place.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 2 · response
Published 28 June 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A shared handover visible in both Trusts’ electronic systems is impracticable because their electronic patient records have limited interoperability.

Verbatim wording from the response

“Within CFT, the verbal nurse-to-nurse handover is documented on a paper record, which is then added to the patient’s paper notes on arrival at the ward. Due to limited communication between the electronic patient records of both Trusts, it is not practicable to produce a shared handover which is apparent on both systems.”

Source location

Royal Cornwall Hospitals NHS Trust
Page 3 · response
Published 28 June 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026