PFD report

Manoel Messias Santos · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 3 Oct 2023•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
10

Raised in this report

Recipients
5

Named on the report

Responses found
3

Of 5 recipients

Stated actions
23

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised10

  1. Failure to provide timely notification of immigration detention before release
  2. Delays and failures by the SSHD in progressing FNO cases and obtaining required information
  3. Delays by probation in allocating community offender managers and providing up-to-date OASYS reports
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Develop a national Foreign National Offender coordination hub to support the interface between probation and the Home Office.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  2. Action

    Allocate seconded probation practitioners to the Home Office to support frontline practice and resolve escalated interface obstacles.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  3. Action

    Introduce an escalation process for risk-information responses outstanding for more than 20 days.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    The Home Office and healthcare provider will respond separately to concerns about foreign national prisoner support and inter-agency communication.

    Stated by HM Prison and Probation ServiceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely notification of immigration detention before release

Wider context from the report

“2. The timing of the notification to Mr Santos by the SSHD that he was not to be released at the end of his custodial sentence but was to be held on immigration detention pending a decision on deportation. The SSHD target for notification is 30 days prior to release. In this case it was 8 days late. I heard PFD evidence that this 30-day target is not met in 40% of cases and that 83% of cases are notified within 7 days of the end of the sentence. I am concerned at the potential uncertainty and distress caused to Foreign National Offenders (“FNOs”) by notification at this stage. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays and failures by the SSHD in progressing FNO cases and obtaining required information

Wider context from the report

“8. I am concerned at the potential impact of delays/failure to obtain information in other cases. In Mr Santos’ case there were delays by probation in allocating a community offender manager and providing an up-to-date OASYS report. There were also delays by the SSHD progressing Mr Santos’ case, including issue of the Stage 2 letter, failure to obtain medical records and delay in requesting the OASYS report. 9. I am encouraged that there is now a centralised system (and form) for the SSHD to request OASYS reports from probation although it is not clear the extent to which requests are going through this system. Consent to obtain medical information is sought from FNOs at an induction meeting by Immigration Prison Teams (“IPTs”). Further IPT officers attend prisons and play a key role in obtaining this type of information. However it is not clear what systems are in place to facilitate the obtaining of medical information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays by probation in allocating community offender managers and providing up-to-date OASYS reports

Wider context from the report

“8. I am concerned at the potential impact of delays/failure to obtain information in other cases. In Mr Santos’ case there were delays by probation in allocating a community offender manager and providing an up-to-date OASYS report. There were also delays by the SSHD progressing Mr Santos’ case, including issue of the Stage 2 letter, failure to obtain medical records and delay in requesting the OASYS report. 9. I am encouraged that there is now a centralised system (and form) for the SSHD to request OASYS reports from probation although it is not clear the extent to which requests are going through this system. Consent to obtain medical information is sought from FNOs at an induction meeting by Immigration Prison Teams (“IPTs”). Further IPT officers attend prisons and play a key role in obtaining this type of information. However it is not clear what systems are in place to facilitate the obtaining of medical information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of a prison offender manager specialist model for FNO immigration liaison

Wider context from the report

“6. Communication issues between the agencies dealing with immigration and sentence planning may lead to confusion and uncertainty for FNOs. 7. I appreciate that any legal advice for FNOs should be from a legal adviser. I am encouraged that the probation service (who employ community offender managers) is seeking to develop a cohort of probation officers specialising in FNOs and immigration. There are now 201 SPOCs across 12 regions and a hub lead developing this model and leading engagement with the SSHD. There is no such model in the prison in respect of “prison offender managers” who also liaise with the SSHD about FNOs. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to facilitate and signpost access to immigration legal advice

Wider context from the report

“4. I am concerned as to how access to legal advice is facilitated and signposted. 5. In PFD evidence, I was informed that FNOs (in a similar position to Mr Santos) are now entitled to 30 minutes of free legal advice following a High Court decision in February 2021. In HMP Belmarsh, this entitlement is displayed on a notice in each Houseblock. I am concerned that displaying a notice is insufficient to draw this entitlement to the attention of FNOs. I do not know if this is a wider issue in other prisons. Understanding of immigration status, including appeal and bail procedures and is complex. Access to legal advice is vital to prevent confusion. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of communication between immigration and sentence-planning agencies

Wider context from the report

“6. Communication issues between the agencies dealing with immigration and sentence planning may lead to confusion and uncertainty for FNOs. 7. I appreciate that any legal advice for FNOs should be from a legal adviser. I am encouraged that the probation service (who employ community offender managers) is seeking to develop a cohort of probation officers specialising in FNOs and immigration. There are now 201 SPOCs across 12 regions and a hub lead developing this model and leading engagement with the SSHD. There is no such model in the prison in respect of “prison offender managers” who also liaise with the SSHD about FNOs. ”

Is this part of a recurring concern?

Yes — Unreliable multi-agency communication procedures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Persistent misunderstanding of the policy governing OSG officers opening cell doors at night

Wider context from the report

“13. In evidence there was a continued misunderstanding that the policy did not apply to Operational Support Grade (OSG) officers and it was understood that they should never open cell doors at night. This was despite the PPO report dated December 2021 (at paragraph 73) requesting this be addressed. 14. The prison stated in PFD evidence that all staff will be instructed as to the policy in terms of opening cell doors at night (which requires a dynamic risk assessment). 15. I remain concerned that this appears to be a longstanding belief held by experienced officers. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient communication of entitlement to free immigration legal advice

Wider context from the report

“4. I am concerned as to how access to legal advice is facilitated and signposted. 5. In PFD evidence, I was informed that FNOs (in a similar position to Mr Santos) are now entitled to 30 minutes of free legal advice following a High Court decision in February 2021. In HMP Belmarsh, this entitlement is displayed on a notice in each Houseblock. I am concerned that displaying a notice is insufficient to draw this entitlement to the attention of FNOs. I do not know if this is a wider issue in other prisons. Understanding of immigration status, including appeal and bail procedures and is complex. Access to legal advice is vital to prevent confusion. ”

Is this part of a recurring concern?

Yes — Unreliable access to free immigration legal advice for foreign national prisoners.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear systems for obtaining medical information

Wider context from the report

“8. I am concerned at the potential impact of delays/failure to obtain information in other cases. In Mr Santos’ case there were delays by probation in allocating a community offender manager and providing an up-to-date OASYS report. There were also delays by the SSHD progressing Mr Santos’ case, including issue of the Stage 2 letter, failure to obtain medical records and delay in requesting the OASYS report. 9. I am encouraged that there is now a centralised system (and form) for the SSHD to request OASYS reports from probation although it is not clear the extent to which requests are going through this system. Consent to obtain medical information is sought from FNOs at an induction meeting by Immigration Prison Teams (“IPTs”). Further IPT officers attend prisons and play a key role in obtaining this type of information. However it is not clear what systems are in place to facilitate the obtaining of medical information. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to disseminate and action important learning points

Wider context from the report

“10. The SSHD disclosed an Internal report into Mr Santos’ case midway through the Inquest, which was not on his Home Office file. The lawyers representing the SSHD were unaware of this report. The head of FNO Returns Command only became aware of it the preceding week and understood it had been disclosed. 11. The report detailed delays and issues in Mr Santos’ case and the SSHD then made formal admissions of the relevant (non-causative) failures which where recorded by the jury in the Record of Inquest at my direction. 12. This report was dated February 2021 and listed action points for the relevant department. Although I am told that these are now being addressed, I am concerned that important learning points (which could prevent future deaths) were not disseminated and actioned as they should have been. ”

Is this part of a recurring concern?

Yes — Failure to identify and address recurring safety issues through organisational learning.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a national Foreign National Offender coordination hub to support the interface between probation and the Home Office.

Verbatim wording from the response

“To implement a change programme that supports Foreign National Offenders (FNO) nationally, a specific coordination hub has been developed by the Probation Service. Seconded probation practitioners have been allocated to the Home Office to support the work in increasing efficiencies in the interface. Further to the probation specific strand on the joint HMPPS/FNO removal centre taskforce, the seconded members of staff support front line practice and respond to any escalations or obstacles that are brought to their attention.”

Source location

Response from HM Prison and Probation Services
Page 1 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate seconded probation practitioners to the Home Office to support frontline practice and resolve escalated interface obstacles.

Verbatim wording from the response

“To implement a change programme that supports Foreign National Offenders (FNO) nationally, a specific coordination hub has been developed by the Probation Service. Seconded probation practitioners have been allocated to the Home Office to support the work in increasing efficiencies in the interface. Further to the probation specific strand on the joint HMPPS/FNO removal centre taskforce, the seconded members of staff support front line practice and respond to any escalations or obstacles that are brought to their attention.”

Source location

Response from HM Prison and Probation Services
Page 1 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an escalation process for risk-information responses outstanding for more than 20 days.

Verbatim wording from the response

“The Home Office uses a specific form called ‘Request for Risk Information’ to request an OASys assessment. These are now centrally administered by the FNO coordination hub to ensure that there is a central referral point for the Home Office. The request is then sent directly to the relevant practitioner to action, or the team if the matter is not yet allocated. We have also introduced an escalation process that highlights responses that have not been received within 20 days.”

Source location

Response from HM Prison and Probation Services
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Centrally administer Home Office requests for risk information and route them to the relevant practitioner or team.

Verbatim wording from the response

“The Home Office uses a specific form called ‘Request for Risk Information’ to request an OASys assessment. These are now centrally administered by the FNO coordination hub to ensure that there is a central referral point for the Home Office. The request is then sent directly to the relevant practitioner to action, or the team if the matter is not yet allocated. We have also introduced an escalation process that highlights responses that have not been received within 20 days.”

Source location

Response from HM Prison and Probation Services
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reissue night-state cell-unlocking procedures and reinforce them through staff reminders and full staff briefings.

Verbatim wording from the response

“We remain committed to ensuring that staff and prisoner safety is a key priority across the prison estate. The prison have re-issued a notice to staff clearly stating the procedures to follow in the event that a cell door needs to be unlocked during the night state. Both officers and OSGs have been reminded that, subject to a dynamic risk assessment being completed, the preservation of life takes precedence over any normal circumstance. This has been highlighted further during full staff briefings.”

Source location

Response from HM Prison and Probation Services
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create and resource a learning team to disseminate learning from probation-involved inquests across the probation service and OMiC model.

Verbatim wording from the response

“Separately, a new learning team has also been created and resourced by HMPPS to enable learning from probation-involved inquests to be disseminated across the probation service, and included as part of the Offender Management in Custody (OMiC) model of working.”

Source location

Response from HM Prison and Probation Services
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and disseminate access to 30 minutes of legally aided legal advice through houseblock posters and custody induction.

Verbatim wording from the response

“In October 2021 guidance was provided to all establishments setting out the requirement that immigration detainees be informed about and provided with access to 30 minutes of legally aided legal advice. The operational implementation and support group have ensured that all prisons holding immigration detainees have implemented these instructions. As set out in the report, HMP Belmarsh published this information in the form of a poster on all houseblocks including the first night centre. This information also now forms part of the induction to custody process that all prisoners receive when they first come into custody.”

Source location

Response from HM Prison and Probation Services
Page 1 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide awareness sessions in hub prisons on deportation processes, immigration notices and immigration officers’ work.

Verbatim wording from the response

“We recognise the benefit of improving a mutual understanding of relevant processes to both departments in our aim to work more cohesively. Therefore, awareness sessions have been provided at our hub prisons providing an overview of the deportation process, the service of immigration notices and the work of our immigration officers.”

Source location

Response from Home Office
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing potential technological improvements to support timely and secure information exchange with prison officials.

Verbatim wording from the response

“Digitalisation improvements have allowed for engagements with FNOs to be raised on internal databases along with any vulnerability concerns promptly after interactions, while IPT Officers have access to a Ministry of Justice system, to ensure immigration contact and records are widely shared. We will continue to review where further technological improvements can be made to ensure the timely and secure exchange of information between itself and prison officials.”

Source location

Response from Home Office
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy dedicated immigration officers embedded in prisons to engage and induct FNOs, recording interactions and making them accessible on internal databases.

Verbatim wording from the response

“meet every month to collaborate on operational issues and feed into the HMPPS/FNORC task force. The Home Office understands that ‘in person’ contact with individuals subject to deportation action is hugely important. A dedicated team of immigration officers embedded in the prison estate carry out that engagement and endeavour to induct the individual soon after they arrive at a prison. This induction seeks to explain the deportation process, obtain basic person details and any vulnerabilities or medical conditions. The induction process is periodically reviewed, and the interactions are now recorded and accessible to other Home Office officials on internal databases.”

Source location

Response from Home Office
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Strategic Improvement Operations team to log, assign, monitor and coordinate recommendations from internal and external investigations and audits.

Verbatim wording from the response

“We recognise and regret that this was a significant oversight and have taken immediate steps to address this issue. Following consultation with the PSU we have implemented new commissioning and handling processes to ensure that work commissioned by us from the PSU receives appropriate Director’s attention. Within FNORC a new team, the Strategic Improvement Operations team, has been set up to log, review and track recommendations from all internal and external investigations/audits on our central records. The team is responsible for maintaining a central record of all the recommendations, assigning ownership, monitoring progress and coordinating actions with the central Immigration Enforcement Assurance and Risk team to ensure all FNORC risks are managed through a consistent assurance process and recommendations are implemented in a timely manner.”

Source location

Response from Home Office
Page 4 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share lessons learned from the inquest across Practice Plus Group services.

Verbatim wording from the response

“Practice Plus Group is committed to ensuring the high quality provision of healthcare services to all prisoners at HMP Belmarsh. We will also ensure that the lessons learnt as a result of this inquest are shared across all of Practice Plus Group’s services.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Home Office and healthcare provider will respond separately to concerns about foreign national prisoner support and inter-agency communication.

Verbatim wording from the response

“You have raised some concerns regarding the management and support of Foreign National prisoners, specifically the signposting and facilitating of access to legal advice and communication between the Home Office, HMPPS and Healthcare. I understand that the Home Office and Practice Plus Group (the healthcare provider at HMP Belmarsh) will be providing a separate response. Further to this, you have raised concern with Operational Support Grades’ (OSG) understanding of the night state policy at HMP Belmarsh.”

Source location

Response from HM Prison and Probation Services
Page 1 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The 30-day aspirational target sufficiently balances up-to-date detention decisions with reasonable notice and avoids disproportionate caseworking burdens.

Verbatim wording from the response

“deport the individual by the end of their custodial detention, the caseworker will consider whether, at the end of their custodial sentence, the individual should be detained under immigration powers to facilitate their deportation. There is a presumption in favour of liberty for all individuals and decisions to detain are made in line with the published guidance. The published policy requires written reasons to be provided to the individual through the service of form IS 91R, before they are detained under immigration powers. However, under neither statute nor detention policy is there a specified timescale for the service of an IS 91R prior to the actual start of immigration detention. A person detained from the community will usually be served an IS 91R on the day of their initial detention.”

Source location

Response from Home Office
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare teams cannot disclose medical records to the Home Office without the detained person's consent because of third-party confidentiality requirements.

Verbatim wording from the response

“FNOs can also request to speak with an immigration officer on an individual basis via a wing application that is lodged with the prison’s wing office which is then passed to the embedded Immigration Prison Liaison Teams (IPTs). Due to third party confidentiality implications, healthcare teams at a prison or an IRC require the FNO’s consent before their medical records are disclosed to the Home Office. Therefore, in order to make informed detention decisions, caseworkers seek the individual’s consent at the earliest possible stage of the process. Once consent is given, the caseworker will directly contact the healthcare team within a prison or an IRC to obtain updated medical information relating to the individual. At a local level, the Home Office’s IPTs work very closely with prison colleagues, with established lines of communication and regular meetings between the two parties.”

Source location

Response from Home Office
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Practice Plus Group cannot respond directly to improving communication between immigration, sentence-planning and prison agencies because the matter relates to other agencies.

Verbatim wording from the response

“There are now 201 SPOCs across the 12 regions and a hub lead developing this model and leading engagement with the SSHD. There is no such model in the prison in respect of “prison offender managers” who also liaise with the SSHD about FNOs.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Concerns about immigration notifications, legal advice, agency delays, report disclosure and night cell-door opening do not relate to healthcare functions.

Verbatim wording from the response

“There are a number of concerns raised in your report which relate to the timing of the IS91 notification, the signposting for legal advice about immigration matters, delays by SSHD and probation, the disclosure of SSHD internal reports and the opening of cell doors at night. As these matters do not relate to healthcare and PPG we do not propose to respond.”

Source location

Response from Practice Plus Group
Page 1 · response
Published 6 October 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. 1

    Implement commissioning and handling processes requiring appropriate Director oversight of work commissioned from the Professional Standards Unit.

    Stated by Home OfficeStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  2. 2

    Maintain a bilateral HMPPS–FNORC working group that collaborates on operational issues and informs the joint task force.

    Stated by Home OfficeStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  3. 3

    Operate the FNO Coordination Hub with embedded HMPPS staff to support caseworkers on prison-related queries.

    Stated by Home OfficeStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  4. 4

    Make daily healthcare attendance at house-block briefings routine to identify patients subject to ACCT protocols and reviews due.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  5. 5

    Maintain healthcare participation in daily morning, drug-strategy, Safety Intervention, Local Delivery Board and Senior Management Team meetings to support interagency communication.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  6. 6

    Establish weekly healthcare participation in Safety Intervention Meetings to identify immigration-hold prisoners and discuss concerns.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  7. 7

    Implement weekly and fortnightly leadership meetings between Belmarsh healthcare leaders and prison governors to raise issues and discuss actions.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  8. 8

    Increase mental-health referrals meetings to twice weekly and send meeting outcomes to Custodial Managers and Senior Officers.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  9. 9

    Report house-block ACCT numbers and due or attended reviews at daily healthcare handovers, with escalation arrangements for missed attendance or closure without healthcare presence.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.
  10. 10

    Provide multiple routes for prisoners to self-refer or be referred to the mental-health team, including house-block applications, staff referrals and an officers’ mailbox.

    Stated by Practice Plus GroupStatus unclearThe respondent did not make the status of this action clear when they made their response on 6 October 2023.
  11. 11

    Implement a standardized bullying-referral form and record referred patients on the Safeguarding Assurance Framework Log.

    Stated by Practice Plus GroupStated completedThe respondent said that this action was complete when they made their response on 6 October 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Established prison-healthcare communication processes are considered robust and sufficient to support collaborative working and ACCT reviews.

    Stated by Practice Plus GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement commissioning and handling processes requiring appropriate Director oversight of work commissioned from the Professional Standards Unit.

Verbatim wording from the response

“We recognise and regret that this was a significant oversight and have taken immediate steps to address this issue. Following consultation with the PSU we have implemented new commissioning and handling processes to ensure that work commissioned by us from the PSU receives appropriate Director’s attention. Within FNORC a new team, the Strategic Improvement Operations team, has been set up to log, review and track recommendations from all internal and external investigations/audits on our central records. The team is responsible for maintaining a central record of all the recommendations, assigning ownership, monitoring progress and coordinating actions with the central Immigration Enforcement Assurance and Risk team to ensure all FNORC risks are managed through a consistent assurance process and recommendations are implemented in a timely manner.”

Source location

Response from Home Office
Page 4 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a bilateral HMPPS–FNORC working group that collaborates on operational issues and informs the joint task force.

Verbatim wording from the response

“FNORC caseworkers routinely use this form to seek ongoing updates from the OM, in relation to risk assessments and the suitability of release addresses. The FNO Coordination Hub, set up in early 2022, with embedded HMPPS staff, assist FNORC caseworkers with all queries relating to HMPPS. Furthermore, a bi-lateral working group, comprising of senior operational representatives from both HMPPS and FNORC,”

Source location

Response from Home Office
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the FNO Coordination Hub with embedded HMPPS staff to support caseworkers on prison-related queries.

Verbatim wording from the response

“FNORC caseworkers routinely use this form to seek ongoing updates from the OM, in relation to risk assessments and the suitability of release addresses. The FNO Coordination Hub, set up in early 2022, with embedded HMPPS staff, assist FNORC caseworkers with all queries relating to HMPPS. Furthermore, a bi-lateral working group, comprising of senior operational representatives from both HMPPS and FNORC,”

Source location

Response from Home Office
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make daily healthcare attendance at house-block briefings routine to identify patients subject to ACCT protocols and reviews due.

Verbatim wording from the response

“Mr Santos was also subject to ACCT (Assessment, Care in Custody and Teamwork) procedures during his time at HMP Belmarsh. This is another area of collaborative working, particularly between the prison and Healthcare. In the SIM meeting prisoners who are on ACCTs are discussed and any concerns raised regarding their mental health will be brought and discussed in the mental health referrals meeting. Each day a member of healthcare staff working in the houseblock treatment hatch for the day will attend the morning briefings held where they are informed of all patients located on the wing that are currently subject to ACCT protocols and any ACCT that requires a review that day. Attendance had previously been ad hoc but has since been made a routine practice to ensure consistency.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain healthcare participation in daily morning, drug-strategy, Safety Intervention, Local Delivery Board and Senior Management Team meetings to support interagency communication.

Verbatim wording from the response

“These meetings provide an opportunity for any issues, either general or prisoner specific, to be raised and action points discussed. Healthcare attend the daily morning meetings, drug strategy meetings and SIM meetings. Local Deliver Board meetings are also attended which are specifically to discuss the delivery of services including healthcare at Belmarsh. The Head of Healthcare also attends the Senior Management Team meetings. All of these provide various forums and opportunities for close working and communication between agencies.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekly healthcare participation in Safety Intervention Meetings to identify immigration-hold prisoners and discuss concerns.

Verbatim wording from the response

“As noted within the statement of ████████, Head of Healthcare, Healthcare attends the Safety Intervention Meeting (SIM), which takes place on a weekly basis. This is something that has been instigated since PPG took over the healthcare contract in June 2023.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement weekly and fortnightly leadership meetings between Belmarsh healthcare leaders and prison governors to raise issues and discuss actions.

Verbatim wording from the response

“As a healthcare provider working in prisons we are aware of the need to ensure close, efficient and collaborative working with other agencies, particularly with HMPPS as healthcare staff and officers interact and work together daily. In addition to the specific points addressed above relating to issues at this inquest, the Head of Healthcare and the Deputy Head of Healthcare at Belmarsh meet with the Healthcare Governors on a weekly basis. The Head of Healthcare also meets with the number 1 Governor on a fortnightly basis. This is something which has been implemented since PPG took over the contract.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase mental-health referrals meetings to twice weekly and send meeting outcomes to Custodial Managers and Senior Officers.

Verbatim wording from the response

“As part of SIM, prisoners who are on immigration hold are highlighted and any concerns regarding those prisoners are discussed. These prisoners are then discussed in the mental health MDT (Multi-Disciplinary Team) referrals meeting. This meeting used to take place once a week but has since been increased to twice a week since PPG took over the contract. During this meeting the team will discuss the patient and their needs and then make a decision on whether support is required and what support can be offered. We now send the outcomes of our referrals meetings to Custodial Managers and Senior Officers so they are aware of what services are going to be engaging with the patients.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report house-block ACCT numbers and due or attended reviews at daily healthcare handovers, with escalation arrangements for missed attendance or closure without healthcare presence.

Verbatim wording from the response

“The total number of ACCTs on each houseblock and the number of reviews due/attended are reported to the clinical Lead at the daily Healthcare handover. Hotel 99, nurse in charge, should be informed if the staff at the medication hatch are not able to attend the review. If an ACCT was closed without healthcare presence, then the officers should inform a member of the team. We have a well-established process and robust communication between the prison and healthcare.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide multiple routes for prisoners to self-refer or be referred to the mental-health team, including house-block applications, staff referrals and an officers’ mailbox.

Verbatim wording from the response

“Should any patient require support, there are applications on the house blocks that prisoners can access to self-refer to the mental health team or speak to a staff member and ask to be referred to the team. There is a mental health mailbox officers can also use to refer patients into. This means that there are a variety of ways in which patients can access support and that this is connected into any discussions patients have with officers as well as healthcare staff.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a standardized bullying-referral form and record referred patients on the Safeguarding Assurance Framework Log.

Verbatim wording from the response

“In addition to Mr Santos’ immigration status, bullying was also a key theme that was investigated during the course of the Inquest. When a prisoner discloses allegations of bullying to a member of healthcare staff, the Custodial Managers should be notified on the houseblock, a Datix should be completed, the Safeguarding Lead should be notified and a referral to the Safer Custody Team should be completed. Since October 2023 a form has been implemented which is completed and sent to the Safer Custody Team rather than it simply being an email. This ensures that all relevant information is passed on. The patient in question would then be placed on our Safeguarding Assurance Framework Log which ensures that staff are aware of who was referred and when. Patients will also be referred to our Multi-professional Complex Care Clinic to be discussed as an IMDT.”

Source location

Response from Practice Plus Group
Page 2 · response
Published 6 October 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established prison-healthcare communication processes are considered robust and sufficient to support collaborative working and ACCT reviews.

Verbatim wording from the response

“Mr Santos was also subject to ACCT (Assessment, Care in Custody and Teamwork) procedures during his time at HMP Belmarsh. This is another area of collaborative working, particularly between the prison and Healthcare. In the SIM meeting prisoners who are on ACCTs are discussed and any concerns raised regarding their mental health will be brought and discussed in the mental health referrals meeting. Each day a member of healthcare staff working in the houseblock treatment hatch for the day will attend the morning briefings held where they are informed of all patients located on the wing that are currently subject to ACCT protocols and any ACCT that requires a review that day. Attendance had previously been ad hoc but has since been made a routine practice to ensure consistency.”

Source location

Response from Practice Plus Group
Page 3 · response
Published 6 October 2023

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/5

Data last updated 7 September 2026