PFD report

Mr Frederick Raymond BROOKER · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 12 Mar 2019•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
9

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised9

  1. Lack of care plans addressing identified high fall risk
    Part of recurring concern: Failure to reliably develop and review risk-reduction plansPart of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable care-planning processes
  2. Failure to refer wheelchair suitability to wheelchair services
    Part of recurring concern: Failure to reliably refer patients to required specialist services
  3. Failure to report multiple falls to the care commissioner
    Part of recurring concern: Inadequate control of falls risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Implement organisation-wide multifactorial falls risk assessments, including reassessment, care planning, documentation and review requirements.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  2. Action

    Develop and provide a post-fall protocol flow chart and checklist to guide staff through required actions, documentation and investigation.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Falls among older people cannot always be prevented, although risks can be minimised and staff responses improved.

    Stated by Hc-One LimitedDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of care plans addressing identified high fall risk

Wider context from the report

“(1) Despite Mr Brooker sustaining multiple falls of increasing severity, no reasonable measures were taken by the Care Home staff to address the high risk of falling. Risk assessments were completed. The high risk was recognised, but there were no care plans to address the identified risk. ”

Is this part of a recurring concern?

Yes — Failure to reliably develop and review risk-reduction plans; Inadequate control of falls risks; Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer wheelchair suitability to wheelchair services

Wider context from the report

“(2) There were no steps taken by the Care Home staff to report the multiple falls to the London Borough of Redbridge who were commissioning Mr Brooker’s care. There was no referral to wheelchair services to consider whether the wheelchair provided for Mr Brooker was appropriate for him. There was no referral to occupational therapy for a review of Mr Brooker’s mobility. Following the falls, there was no evidence of Mr Brooker being encouraged to use his seat belt. ”

Is this part of a recurring concern?

Yes — Failure to reliably refer patients to required specialist services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to report multiple falls to the care commissioner

Wider context from the report

“(2) There were no steps taken by the Care Home staff to report the multiple falls to the London Borough of Redbridge who were commissioning Mr Brooker’s care. There was no referral to wheelchair services to consider whether the wheelchair provided for Mr Brooker was appropriate for him. There was no referral to occupational therapy for a review of Mr Brooker’s mobility. Following the falls, there was no evidence of Mr Brooker being encouraged to use his seat belt. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record refusal to follow safety directions

Wider context from the report

“(4) There was reliance on the fact that Mr Brooker had mental capacity. This should not override the importance of care planning. Attempts should have been made to plan care to keep Mr Brooker safe. He should have been encouraged to follow the care plan and if he declined, this should have been clearly recorded. Following the falls, there was no evidence of a care plan to reduce the risk of falling from the wheelchair – or evidence of Mr Brooker being encouraged to comply with directions to help to keep him safe. The only record of Mr Brooker declining to use the wheelchair seatbelt, was on the admission assessment (26.1.18). There was no evidence of encouragement after he began to fall from the wheelchair. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to refer mobility for occupational therapy review

Wider context from the report

“(2) There were no steps taken by the Care Home staff to report the multiple falls to the London Borough of Redbridge who were commissioning Mr Brooker’s care. There was no referral to wheelchair services to consider whether the wheelchair provided for Mr Brooker was appropriate for him. There was no referral to occupational therapy for a review of Mr Brooker’s mobility. Following the falls, there was no evidence of Mr Brooker being encouraged to use his seat belt. ”

Is this part of a recurring concern?

Yes — Failure to reliably refer patients to required specialist services.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to encourage wheelchair seatbelt use after falls

Wider context from the report

“(2) There were no steps taken by the Care Home staff to report the multiple falls to the London Borough of Redbridge who were commissioning Mr Brooker’s care. There was no referral to wheelchair services to consider whether the wheelchair provided for Mr Brooker was appropriate for him. There was no referral to occupational therapy for a review of Mr Brooker’s mobility. Following the falls, there was no evidence of Mr Brooker being encouraged to use his seat belt. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable wheelchair fall-prevention controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to investigate subsequent falls

Wider context from the report

“(3) An investigation took place into a fall on the 15th March 2018. No further investigations were carried out by the home into the subsequent falls, including those falls resulting in injury. Senior staff were not, therefore, always aware of the circumstances of each fall. They were therefore not able to identify the optimum means of attempting to reduce the risk of further falls. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Inadequate safety incident investigations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to encourage compliance with wheelchair-fall prevention measures

Wider context from the report

“(4) There was reliance on the fact that Mr Brooker had mental capacity. This should not override the importance of care planning. Attempts should have been made to plan care to keep Mr Brooker safe. He should have been encouraged to follow the care plan and if he declined, this should have been clearly recorded. Following the falls, there was no evidence of a care plan to reduce the risk of falling from the wheelchair – or evidence of Mr Brooker being encouraged to comply with directions to help to keep him safe. The only record of Mr Brooker declining to use the wheelchair seatbelt, was on the admission assessment (26.1.18). There was no evidence of encouragement after he began to fall from the wheelchair. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable wheelchair fall-prevention controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to plan measures to prevent wheelchair falls

Wider context from the report

“(4) There was reliance on the fact that Mr Brooker had mental capacity. This should not override the importance of care planning. Attempts should have been made to plan care to keep Mr Brooker safe. He should have been encouraged to follow the care plan and if he declined, this should have been clearly recorded. Following the falls, there was no evidence of a care plan to reduce the risk of falling from the wheelchair – or evidence of Mr Brooker being encouraged to comply with directions to help to keep him safe. The only record of Mr Brooker declining to use the wheelchair seatbelt, was on the admission assessment (26.1.18). There was no evidence of encouragement after he began to fall from the wheelchair. ”

Is this part of a recurring concern?

Yes — Failure to reliably develop and review risk-reduction plans; Inadequate control of falls risks; Unreliable wheelchair fall-prevention controls.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement organisation-wide multifactorial falls risk assessments, including reassessment, care planning, documentation and review requirements.

Verbatim wording from the response

“a. Multi-factorial Risk Assessments”

Source location

2019-0097-Response-by-HC-One
Page 1 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and provide a post-fall protocol flow chart and checklist to guide staff through required actions, documentation and investigation.

Verbatim wording from the response

“A Post Fall Protocol Flow Chart [Exhibit 3] is available and provides useful at-a-glance guidance for staff. To remind them of the steps to follow after a fall. In order to ensure compliance with the process, a checklist has been developed to provide prompts to the care home team on documentation and process [Exhibit 4] and to ensure that our staff teams are actively thinking about each of the actions required after a fall.”

Source location

2019-0097-Response-by-HC-One
Page 3 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Falls among older people cannot always be prevented, although risks can be minimised and staff responses improved.

Verbatim wording from the response

“Regrettably, it is not uncommon for older people to experience a fall, for a variety of reasons. Such falls cannot always be prevented but as an organisation we are committed to supporting people to maintain their safety wherever possible and to ensure that our Colleagues respond appropriately in the event that a fall does occur.”

Source location

2019-0097-Response-by-HC-One
Page 1 · response
Published 14 June 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Provide falls training to direct-care teams through online learning and face-to-face awareness sessions.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  2. 2

    Discuss falls and serious-incident trends quarterly through the Quality Governance Group and share resulting lessons across the organisation.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  3. 3

    Summarise falls processes in one-page “Here’s How To...” documents for care teams and review them twice yearly.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  4. 4

    Implement monthly clinical falls reviews with senior home teams and oversight of outcomes by Area Quality Directors.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.
  5. 5

    Implement the action plan at Bakers Court to address the coroner’s identified concerns.

    Stated by Hc-One LimitedStated completedThe respondent said that this action was complete when they made their response on 14 June 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide falls training to direct-care teams through online learning and face-to-face awareness sessions.

Verbatim wording from the response

“Falls training is provided to all direct care teams in the form of an online module and face to face falls awareness training sessions.”

Source location

2019-0097-Response-by-HC-One
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss falls and serious-incident trends quarterly through the Quality Governance Group and share resulting lessons across the organisation.

Verbatim wording from the response

“Falls and serious incident trends are discussed quarterly at the Quality Governance Group comprising members of senior management and lessons are shared across the organisation.”

Source location

2019-0097-Response-by-HC-One
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Summarise falls processes in one-page “Here’s How To...” documents for care teams and review them twice yearly.

Verbatim wording from the response

“All of the falls processes have been summarised onto one page documents called “Here’s How To...”. These are available to all care teams and will be reviewed twice a year [Exhibit 5].”

Source location

2019-0097-Response-by-HC-One
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement monthly clinical falls reviews with senior home teams and oversight of outcomes by Area Quality Directors.

Verbatim wording from the response

“At home level there is a three monthly full audit of falls, including falls team meeting and a monthly review through the Key Clinical Indicators report, which will identify key high risk Residents for the home to follow up on, and as part of the Resident of the Day monthly review process the care plan will be checked. We have implemented a monthly clinical review where falls are a key part of the review with the senior team at home level – the Area Quality Director supports with this and monitors outcomes.”

Source location

2019-0097-Response-by-HC-One
Page 4 · response
Published 14 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the action plan at Bakers Court to address the coroner’s identified concerns.

Verbatim wording from the response

“Please find enclosed an action plan, which has been implemented at Bakers Court to address the concerns you highlighted [Exhibit 1].”

Source location

2019-0097-Response-by-HC-One
Page 1 · response
Published 14 June 2019

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026