PFD report

Conall Patrick Gould · Prevention of Future Deaths report

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Issued 28 Sep 2017•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to ensure that service users and carers receive follow-up appointment details on discharge
    Part of recurring concern: Failure to ensure discharge information is accessible and understood by patients and carersPart of recurring concern: Failure to provide timely and adequate follow-up after dischargePart of recurring concern: Unreliable arrangement and communication of patient appointments and follow-up
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Implement enhanced discharge documentation requiring written follow-up details, contact numbers, and agreed information for patients and carers.

    Stated by Northern Health and Social Care TrustStated completedThe respondent said that this action was complete when they made their response on 28 September 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that service users and carers receive follow-up appointment details on discharge

Wider context from the report

“1. At the time of discharge from Holywell Hospital on the 30th January 2017 Mr. Gould had been referred to the community mental health team for a 7 day review and had been given an appointment on the 2nd February 2017. There is no evidence in the Trust’s records that the time, date and location of this appointment was given to Conall or his parents. 2. The evidence of ████████ Consultant Psychiatrist, who saw Conall and his father on the 30th January 2017 was that he anticipated that the discharge nurse would tell Conall and his mother or father, as his carers, the date of his review at the point of discharge as this is the usual practice. 3. Mr. Gould, Conall’s father, gave evidence that not only were he and his wife not told verbally of the appointment nor were they given any written information about it: on a previous discharge from an inpatient stay at another Trust ████████ had been given a letter setting out the appointment arrangements for his son following discharge. Conall was 21 at the time of his discharge on the 30th January and his parents had taken a very active role in his care. If they had been aware of the appointment they would have made every effort to secure Conall’s attendance, as it was, believing there to be no plan for follow up, they did not prevent him from travelling to Birmingham for a period of rest with relatives (during which time he took the fatal overdose of MDMA). 4. The evidence of ████████ who conducted the RCA was that the Trust does not have a protocol or policy stipulating the arrangements for notifying services users and their carers of follow up arrangements on discharge and current practice does not require written confirmation of follow up arrangements to be given to the service user or their carers. 5. The system currently creates a risk that services users and their carers will not be aware of follow up appointments and therefore may not attend giving rise to a danger that opportunities to review the service user’s condition and treatment will be lost. ”

Is this part of a recurring concern?

Yes — Failure to ensure discharge information is accessible and understood by patients and carers; Failure to provide timely and adequate follow-up after discharge; Unreliable arrangement and communication of patient appointments and follow-up.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement enhanced discharge documentation requiring written follow-up details, contact numbers, and agreed information for patients and carers.

Verbatim wording from the response

“The Trust has introduced into the Integrated Care Protocol (the in-patient clinical documentation record of the multi-disciplinary treatment team) a requirement for all patients, when being discharged from hospital, to receive written confirmation of their 7 day follow-up appointment with relevant telephone contact numbers if they require assistance in the immediate days following discharge. This protocol also directs that a relative/concerned other, identified by the patient, will also be provided with this written information when consent to do so has been given by the patient.”

Source location

Conall-Patrick-Response
Page 1 · response
Published 28 September 2017

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Share the enhanced discharge protocol with Northern Ireland Trusts at a workshop scheduled for 6 June 2018.

    Stated by Northern Health and Social Care TrustStated plannedThe respondent said that this action was planned when they made their response on 28 September 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the enhanced discharge protocol with Northern Ireland Trusts at a workshop scheduled for 6 June 2018.

Verbatim wording from the response

“I would wish to thank you for raising this matter and would also advise it is planned that this protocol will be shared with Trusts across Northern Ireland at a workshop to be held on 6 June 2018.”

Source location

Conall-Patrick-Response
Page 1 · response
Published 28 September 2017

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026