PFD report

Derrick Lawrence Brocklehurst · Prevention of Future Deaths report

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Issued 5 Jun 2017•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to recover care notes when care ceased
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to provide discharge summaries to GPs after emergency department attendance
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Unreliable hospital discharge processes
  3. Lack of documentation of carer visits
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Raise and discuss unrecovered care record books with providers at contract performance meetings.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  2. Action

    Run a weekly report of ended care packages and request providers to confirm recovery of each care record book or report recovery attempts and reasons for failure.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  3. Action

    Remind care providers at the next Provider Forum about care-record maintenance, copying, recovery, failure recording and seven-year archiving obligations, then confirm these requirements in writing.

    Stated by Tameside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Providers cannot recover care records from a property without cooperation because they cannot enter after care has ended.

    Stated by Tameside Borough CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recover care notes when care ceased

Wider context from the report

“1. There was no documentation available of the carer visits. The care provided and any issues with the provision of care could not be established. They were not recovered by Social Services when care stopped. There was no system for recovery of care notes when care ceased. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide discharge summaries to GPs after emergency department attendance

Wider context from the report

“2. No discharge summary was provided by Tameside General Hospital to the GP after the deceased was seen in A and E. ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of documentation of carer visits

Wider context from the report

“1. There was no documentation available of the carer visits. The care provided and any issues with the provision of care could not be established. They were not recovered by Social Services when care stopped. There was no system for recovery of care notes when care ceased. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise and discuss unrecovered care record books with providers at contract performance meetings.

Verbatim wording from the response

“d. Where a provider has been unable to recover a care record book the matter will be raised and discussed with the provider at a contracts performance meeting. If necessary and appropriate to do so the Council will require the provider to take steps and measures to address the failure to recover record book.”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 5 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run a weekly report of ended care packages and request providers to confirm recovery of each care record book or report recovery attempts and reasons for failure.

Verbatim wording from the response

“c. With immediate effect on a weekly basis the Homecare Commissioning Team will run a report identifying which service users have ceased to receive care. The relevant provider will be sent a copy of this report with a request for confirmation that the care record book has been recovered from the service user. Where the provider states records cannot be recovered the provider must notify the Council, detail the attempts that have been made to recover the records and give reasons for not being able to do so;”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 5 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind care providers at the next Provider Forum about care-record maintenance, copying, recovery, failure recording and seven-year archiving obligations, then confirm these requirements in writing.

Verbatim wording from the response

“a. The agenda for a Provider Forum, due to take place on 25 July 2017, included an item relating to Care Record Books. Unfortunately this forum was postponed. The item will be included on the agenda for the next Provider Forum at which providers will be reminded of their obligations and in particular the obligation to:”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 4 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require contemporaneous visit records, disseminate the supporting procedure and monitor staff compliance.

Verbatim wording from the response

“The new process requires a separate carbonated evaluation sheet to be completed for each and every visit (excluding those for routine insulin or low molecular weight injections) and brought back to base immediately thereafter so that it can be filed in the central notes. A standard operating procedure has been produced and disseminated to all staff within the District Nursing Service setting out the new process and compliance will be monitored by the Team Leaders.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop bespoke software for electronic Emergency Department casualty cards and automated discharge-summary generation.

Verbatim wording from the response

“I am advised that a new process is to be put in place for the discharge of patients from the Emergency Department. The Trust is planning to introduce new bespoke software to enable the production of an electronic casualty card, to replace the current handwritten casualty cards produced by the doctors and nurses in the Emergency Department. The key data from the electronic casualty card will be used to create a discharge summary which will be electronically sent to the patient’s GP practice. It is anticipated that this will ensure that a discharge summary is completed for every patient seen within the Emergency Department.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the new electronic Emergency Department casualty-card process from October 2017.

Verbatim wording from the response

“I am advised that a new process is to be put in place for the discharge of patients from the Emergency Department. The Trust is planning to introduce new bespoke software to enable the production of an electronic casualty card, to replace the current handwritten casualty cards produced by the doctors and nurses in the Emergency Department. The key data from the electronic casualty card will be used to create a discharge summary which will be electronically sent to the patient’s GP practice. It is anticipated that this will ensure that a discharge summary is completed for every patient seen within the Emergency Department.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce dashboard monitoring of discharged Emergency Department patients awaiting discharge summaries and follow-up investigations.

Verbatim wording from the response

“The new electronic casualty card system will include a dashboard clearly identifying each and every patient that has been discharged from the Emergency Department but has not yet had a discharge summary completed, allowing the management team to effectively scrutinise compliance. The new process will also allow the Trust to monitor the arrangement of follow up investigations commissioned at the point of discharge from the Emergency Department which will further improve patient safety.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy additional resource to clear the discharge-summary backlog.

Verbatim wording from the response

“In order to bring the position back to a baseline from which the Trust could confidently move forwards with new processes, extra resource was brought in to clear a backlog that had developed with discharge summaries. I wish to assure you that the Trust fully recognises the importance of timely completion of discharge summaries as a handover of care between different organisations and services involved in the care of a patient. I was disappointed to learn that a backlog had developed due to other organisational pressures and asked my executive team to take immediate steps to identify the source of the problem and remedy it as swiftly as possible.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign divisional operational leadership for improving discharge-summary completion.

Verbatim wording from the response

“████████ Divisional Director of Operations for Adult Medicine has been tasked with leading on this issue, with support from ████████, Medical Director. The responsibility to ensure that every patient has a discharge summary rests with the consultant responsible for that episode of care and this has been reiterated to all consultants. Compliance is being monitored by the Trust’s Service Quality & Operational Governance Group (SQOGG), and the Clinical Directors and Directorate Managers are providing leadership on this issue to ensure that improvements are made.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor discharge-summary compliance through governance, clinical and operational management arrangements.

Verbatim wording from the response

“████████ Divisional Director of Operations for Adult Medicine has been tasked with leading on this issue, with support from ████████, Medical Director. The responsibility to ensure that every patient has a discharge summary rests with the consultant responsible for that episode of care and this has been reiterated to all consultants. Compliance is being monitored by the Trust’s Service Quality & Operational Governance Group (SQOGG), and the Clinical Directors and Directorate Managers are providing leadership on this issue to ensure that improvements are made.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reiterate consultants’ responsibility for ensuring every patient receives a discharge summary.

Verbatim wording from the response

“████████ Divisional Director of Operations for Adult Medicine has been tasked with leading on this issue, with support from ████████, Medical Director. The responsibility to ensure that every patient has a discharge summary rests with the consultant responsible for that episode of care and this has been reiterated to all consultants. Compliance is being monitored by the Trust’s Service Quality & Operational Governance Group (SQOGG), and the Clinical Directors and Directorate Managers are providing leadership on this issue to ensure that improvements are made.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend District Nursing note-keeping and strengthen retrieval of central patient notes.

Verbatim wording from the response

“The Trust’s District Nursing Service, which covers the Tameside and Glossop locality, has recently amended the process in relation to note keeping and strengthened the process for retrieval of notes.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Providers cannot recover care records from a property without cooperation because they cannot enter after care has ended.

Verbatim wording from the response

“18. There will be circumstances where the Council and the provider receive no prior notification of care ending (such as when a service user is admitted without notice to hospital and subsequently dies). In such circumstances the provider will be notified by the Home Care Commissioning Team that care has ended. The provider must take steps to try and recover the care record book. The provider will rely on the information of whoever may still be residing at the service user’s home, such as family members and others, to recover the care records. However if cooperation is not forthcoming the provider cannot enter the property to recover the records knowing that the service user isn’t present and that the contract to provide care has ended.”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The unavailable care records were considered an isolated incident rather than evidence of a systemic failing.

Verbatim wording from the response

“26. The Council regrets that no documents relating to the care visits were available to the Coroner. However the Council believes that this was an isolated incident rather than an example of a systemic failing and it is only very rarely that a care provider is unable to provide to the Council when requested the actual care record book from a service user’s property.”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 4 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The stated actions and proposals were considered sufficient to minimise the risk of care records being unavailable at future investigations and inquests.

Verbatim wording from the response

“28. The Council trusts these actions and proposals are sufficient to satisfy that Coroner that the Council does take this issue seriously, that there is a system in place for the recovery of care record books and that care providers will be advised of their record keeping obligations. This in turn will minimise the risk of care record books not being available at future Investigations and Inquests.”

Source location

2017-0181-Response-by-Tameside-Metropolitan-Borough
Page 5 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for ensuring every patient has a discharge summary rests with the consultant responsible for that episode of care.

Verbatim wording from the response

“████████ Divisional Director of Operations for Adult Medicine has been tasked with leading on this issue, with support from ████████, Medical Director. The responsibility to ensure that every patient has a discharge summary rests with the consultant responsible for that episode of care and this has been reiterated to all consultants. Compliance is being monitored by the Trust’s Service Quality & Operational Governance Group (SQOGG), and the Clinical Directors and Directorate Managers are providing leadership on this issue to ensure that improvements are made.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 1 · response
Published 4 August 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Strengthen inpatient discharge-summary management through managerial oversight, ward safety-net emails and performance monitoring.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  2. 2

    Use daily Team Time handovers to share problems, coordinate workload and allocate follow-up tasks.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.
  3. 3

    Conduct regular quality audits of discharge summaries.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Team Time handover records are not placed in individual patient notes because they may contain confidential information about another patient.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen inpatient discharge-summary management through managerial oversight, ward safety-net emails and performance monitoring.

Verbatim wording from the response

“Although not directly relevant in the context of this Regulation 28 Report, I would like to advise you that the Trust has also introduced measures to improve the situation in terms of discharge summaries from in-patient wards. As mentioned above, additional resource was brought in to bring the position back to an acceptable baseline. The Trust has also introduced increased managerial focus and monitoring of discharge summaries, with a ‘safety net’ email sent out to each ward identifying the number of discharge summaries outstanding for more than 48 hours, which is the timescale required by the Trust’s Admission and Discharge Policy. The performance of each ward is monitored by the consultants responsible for the ward, the Clinical Directors and the Directorate Managers to ensure that the right level of resource is available to prevent a backlog before it occurs.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use daily Team Time handovers to share problems, coordinate workload and allocate follow-up tasks.

Verbatim wording from the response

“I am advised that the District Nursing Service also uses “Team Time” for the handover of important information between staff. Team Time takes place each day and is used as a mechanism for staff to highlight any problems or issues that they encountered during the morning. It is also an opportunity for the Team Leader, who is responsible for leading Team Time, to understand the workload of the team and to reorganise the workload if necessary.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 3 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct regular quality audits of discharge summaries.

Verbatim wording from the response

“In addition to the completion of discharge summaries, the Trust also monitors the quality of discharge summaries. Regular audits of approximately 40 discharge summaries per month are carried out by the Trust’s Chief Clinical Information Officer. The quality of the discharge summary is graded as excellent, good, poor or very poor, with 93% per month deemed as excellent or good between January and June 2017 inclusive. The Trust has received 9 incidents related to discharge summary quality from approximately 37,000 discharge summaries; an incidence rate of less than 0.03%.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Team Time handover records are not placed in individual patient notes because they may contain confidential information about another patient.

Verbatim wording from the response

“A record of the handover provided during “Team Time” is documented, signed by the Team Leader and retained centrally at base but not placed in an individual patient’s notes as this could contain confidential information in relation to another patient. Follow-up tasks are allocated during Team Time, such as increasing the frequency of visits or making a referral to another service, these remain the responsibility of the district nurse that attended on the last occasion, unless specifically re-allocated to another member of staff.”

Source location

2017-0181-Response-by-Tameside-Glossop-Integrated-Care
Page 3 · response
Published 4 August 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026