PFD report

Linda Doherty · Prevention of Future Deaths report

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Issued 5 Nov 2020•Surrey

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised7

  1. Failure to consult clinicians who had been treating the patient before placing her on end of life care
    Part of recurring concern: Unreliable end-of-life care decision-making and consultation
  2. Inaccurate scoring of Malnutrition Universal Scoring Tool charts
    Part of recurring concern: Inadequate management of malnutrition risk
  3. Failure to properly complete required food charts
    Part of recurring concern: Inadequate management of malnutrition riskPart of recurring concern: Inadequate management of patients' nutrition and hydration needs
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Deliver annual MaST training on MUST scoring, nutrition screening and assessment, supported by online learning and ward-based refresher training.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  2. Action

    Conduct twice-weekly nutritional ward rounds led by a Consultant Gastroenterologist.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  3. Action

    Implement a formal complex nutrition MDT meeting with active surgeon membership.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The audit of nutrition training impact was delayed by COVID-19 pressures and limitations.

    Stated by Surrey and Sussex Healthcare NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consult clinicians who had been treating the patient before placing her on end of life care

Wider context from the report

“5. Mrs Doherty was placed on end of life care on 5 August 2017 by a Senior House Officer (SHO) following consultation with his Consultant, both of whom had had only limited prior involvement with her. The decision to place her on end of life care was made without any consultation with the Intensive Care team, to ascertain whether she would be suitable for intensive care, and without any consultation with the clinicians who had been treating her over the course of the preceding three months. Consideration should be given as to whether appropriate end of life policies and procedures are in place and whether staff are sufficiently aware of them. ”

Is this part of a recurring concern?

Yes — Unreliable end-of-life care decision-making and consultation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate scoring of Malnutrition Universal Scoring Tool charts

Wider context from the report

“2. The Malnutrition Universal Scoring Tool (MUST) charts for Linda Doherty were inaccurately scored during the period from 3 to 23 July 2017. Consideration should be given as to whether staff are sufficiently trained in how to score MUST charts. ”

Is this part of a recurring concern?

Yes — Inadequate management of malnutrition risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to properly complete required food charts

Wider context from the report

“3. The food charts for Linda Doherty were not completed from 23 June to 12 July 2017 and again from 18 to 23 July 2017, despite Mrs Doherty being at risk of malnutrition. Consideration should be given as to whether appropriate procedures are in place to (i) identify those patients who require food charts and (ii) to ensure that they are properly completed. ”

Is this part of a recurring concern?

Yes — Inadequate management of malnutrition risk; Inadequate management of patients' nutrition and hydration needs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consult the Intensive Care team when assessing suitability for intensive care before placing a patient on end of life care

Wider context from the report

“5. Mrs Doherty was placed on end of life care on 5 August 2017 by a Senior House Officer (SHO) following consultation with his Consultant, both of whom had had only limited prior involvement with her. The decision to place her on end of life care was made without any consultation with the Intensive Care team, to ascertain whether she would be suitable for intensive care, and without any consultation with the clinicians who had been treating her over the course of the preceding three months. Consideration should be given as to whether appropriate end of life policies and procedures are in place and whether staff are sufficiently aware of them. ”

Is this part of a recurring concern?

Yes — Unreliable end-of-life care decision-making and consultation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to identify patients who require food charts

Wider context from the report

“3. The food charts for Linda Doherty were not completed from 23 June to 12 July 2017 and again from 18 to 23 July 2017, despite Mrs Doherty being at risk of malnutrition. Consideration should be given as to whether appropriate procedures are in place to (i) identify those patients who require food charts and (ii) to ensure that they are properly completed. ”

Is this part of a recurring concern?

Yes — Inadequate management of malnutrition risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to action recommendations stemming from multidisciplinary team meetings

Wider context from the report

“1. There was no colorectal follow up in relation to the findings of the CT scan carried out on 2 December 2016 despite it being recommended by the Upper Gastro-Intestinal Multi-Disciplinary Team meeting at East Surrey Hospital on 20 December 2016. Consideration should be given as to whether the appropriate procedures are in place to ensure that recommendations stemming from MDT meetings are actioned appropriately. ”

Is this part of a recurring concern?

Yes — Failure to reliably implement multidisciplinary team recommendations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delay in recognising significant patient weight loss

Wider context from the report

“4. The MUST charts recorded that Mrs Doherty’s weight was 65kg in early June 2017 and had reduced to 57kg by 11 July 2017, yet the multi-disciplinary team caring for her did not recognize that she had lost a significant amount of weight until 1 August 2017. Consideration should be given as to whether any additional measures or training are required to prevent similar delays in the future. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and respond to clinically significant weight change; Inadequate management of malnutrition risk.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver annual MaST training on MUST scoring, nutrition screening and assessment, supported by online learning and ward-based refresher training.

Verbatim wording from the response

“Dietitians had identified deficiencies in ward based nutrition screening and in early 2018 reviewed the knowledge and understanding of ward based staff. Following this review, a new training package was developed based on its findings, which has now become a clinical core topic of the Mandatory and Statutory training (MaST) at SASH which staff complete annually. Compliance is monitored via the on-line Electronic Staff Record (e-ESR) and reminders are sent to staff 3 months in advance of expiry.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 9 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct twice-weekly nutritional ward rounds led by a Consultant Gastroenterologist.

Verbatim wording from the response

“A need for a specialist multi professional Nutrition Support team was identified for the oversight of the provision of nutrition for patients with complex artificial feeding needs. This group is a national recommendation and aims to optimise the metabolic care of the sickest patients in hospital, by performing regular nutrition ward rounds with supporting members e.g. surgeons and feeding into the proposed complex nutrition MDT meeting. The team consists of a gastroenterology consultant, nutrition nurse specialist, senior nutrition support dietitian and a pharmacist. In October 2020, the Trust appointed a Consultant Gastroenterologist with a special interest in nutrition who has reviewed the current nutrition policies, procedures and service at SASH.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a formal complex nutrition MDT meeting with active surgeon membership.

Verbatim wording from the response

“Twice weekly nutritional ward rounds are now taking place, led by this Consultant Gastroenterologist, and a monthly complex nutrition MDT meeting will be operational by April 2021. This will be a forum for surgeons and dietitians to meet monthly to review nutritional needs of specific patients, any refusal of treatment and the use of parental nutrition.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit the effect of MaST nutrition training on completion of MUST documentation and address any identified deficiencies with further training.

Verbatim wording from the response

“4. Undertake an audit to assess the impact of the MaST nutrition training on the completion of the MUST documentation.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 16 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include MUST checks in daily ward huddles and escalate nutrition concerns to the nurse in charge.

Verbatim wording from the response

“All the wards now have ‘daily huddles’, where the ward team come together to discuss nursing issues and MUST is part of the daily checks. Any problems or concerns are escalated to the nurse in charge.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record nutrition assessments, care plans, MUST scores, BMI, weight loss, fluid intake and food intake in the Patient Bedside Safety Booklet.

Verbatim wording from the response

“At the time of the patient’s admission in 2017, the recording of food charts took place on loose sheets of paper. In August 2018 the ‘Patient Bedside Safety Booklet: Risk assessments and care plans’ was introduced and is now used for all in-patients. This booklet includes all the documentation for nursing assessments, for example falls management, skin integrity and cannula care.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 9 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The audit of nutrition training impact was delayed by COVID-19 pressures and limitations.

Verbatim wording from the response

“An audit to assess the impact of this training and use of the documentation is due but has been delayed due to the pressures of the COVID-19 pandemic.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 9 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing databases, tracking, cancer nurse specialist monitoring and escalation arrangements support appropriate follow-up of MDT recommendations.

Verbatim wording from the response

“The current arrangements for the follow up of the recommendations made at the Upper GI MDT meeting were reviewed. The outcome for all patients discussed at the MDT meeting, whether cancer patients or not, are recorded on the Somerset database (a digital platform designed for healthcare professionals to manage cancer patient care). This is monitored by cancer services trackers who are then able to escalate to the most appropriate person any concerns i.e. tests not being requested and will chase dates as needed.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 8 · response
Published 21 December 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Appoint a professional lead for dietetics to provide clinical leadership and manage the dietetic service.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.
  2. 2

    Reinstate the Nutrition Steering Group and coordinate governance through its nutrition subgroups.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  3. 3

    Provide end-of-life policies, escalation documentation, steering-group oversight and related training for staff caring for deteriorating patients.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  4. 4

    Operate monthly Oral Nutrition and Hydration and Complex Nutrition groups to oversee nutrition standards and complex nutritional needs.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  5. 5

    Appoint a lead dietitian for complex nutritional needs.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.
  6. 6

    Agree funding with the surgical division for an additional nutritional nurse specialist.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.
  7. 7

    Share the investigation report and action plan through surgical, patient safety, gastroenterology, dietitian and end-of-life governance forums.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.
  8. 8

    Provide a structured weekday PICC line service with a named team, standard procedures, dedicated room and live booking database to support timely parenteral nutrition.

    Stated by Surrey and Sussex Healthcare NHS TrustStated completedThe respondent said that this action was complete when they made their response on 21 December 2020.
  9. 9

    Review and update current nutritional policies and procedures to ensure they reflect service needs.

    Stated by Surrey and Sussex Healthcare NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 21 December 2020.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Although weekend dietetic support is unavailable, clinical teams can manage patients using highlighted enteral-feeding protocols.

    Stated by Surrey and Sussex Healthcare NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.
  2. 2

    A dietitian cannot routinely attend ward rounds because current staffing levels make this impractical.

    Stated by Surrey and Sussex Healthcare NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.
  3. 3

    The proposed professional dietetics lead was not approved because funding covered clinical but not management posts.

    Stated by Surrey and Sussex Healthcare NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a professional lead for dietetics to provide clinical leadership and manage the dietetic service.

Verbatim wording from the response

“5. Appoint a professional lead for dietetics to provide clinical leadership and management of dietetic service.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 16 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinstate the Nutrition Steering Group and coordinate governance through its nutrition subgroups.

Verbatim wording from the response

“The Trust Nutrition Steering Group, based on another national recommendation, was meeting every 2 months but was put on hold in 2019 when the previous lead consultant left the Trust. It was reinstated within SASH by the new consultant gastroenterologist. Its purpose is to set and audit standards, review education and training, agree equipment used and co-ordinate other governance issues, for example infection control and risk management. This group is responsible for its own sub-committees of Oral Nutrition and Hydration group, Complex Nutrition group and Eating Disorders group and will report to the Trust’s Clinical Effectiveness committee, chaired by the Medical Director.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide end-of-life policies, escalation documentation, steering-group oversight and related training for staff caring for deteriorating patients.

Verbatim wording from the response

“The Coroner asked for consideration to be given to whether appropriate end of life policies and procedures were in place at SASH and whether staff were sufficiently aware of them. There are a number of policies and information to support patients and staff available on the SASH Intranet on the Policies and Palliative Care Workspaces (see information and evidence gathered).”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 11 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate monthly Oral Nutrition and Hydration and Complex Nutrition groups to oversee nutrition standards and complex nutritional needs.

Verbatim wording from the response

“The Oral Nutrition and Hydration group launched in October 2020 currently meet monthly, and was formed to contribute to the SASH food and drink strategy through ensuring the delivery of best practice nutrition standards in relation to the accessibility of appropriate food and drink 24/7 for all patients, taking into account individual medical requirements. It also”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a lead dietitian for complex nutritional needs.

Verbatim wording from the response

“6. Appoint a lead dietitian for complex nutritional needs.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 16 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree funding with the surgical division for an additional nutritional nurse specialist.

Verbatim wording from the response

“An additional specialist dietitian and nutrition nurse specialist would allow more prompt assessment of parenteral nutrition and better support for the Nutrition Support team and wards to be able to see all patients referred for parenteral nutrition, monitor line care on the wards, provide training to wards and provide monitoring for patients.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 10 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the investigation report and action plan through surgical, patient safety, gastroenterology, dietitian and end-of-life governance forums.

Verbatim wording from the response

“1. The investigation and its findings have been discussed at the divisional incident review group before internal closure to ensure that the investigation has been thorough and that the learning is shared within and across the Trust divisions.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 16 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a structured weekday PICC line service with a named team, standard procedures, dedicated room and live booking database to support timely parenteral nutrition.

Verbatim wording from the response

“As part of the Trust’s commitment to providing a more efficient nutrition service, it was identified that one potential delay to instituting total parenteral nutrition (TPN) was in having a PICC (intravenous) line inserted. Prior to April 2019, the service was completed on an ad-hoc basis and managed by Radiology with some PICC’s being completed in Radiology and some on the CEPOD list. The service was reliant on skill mix availability on the day, and as a responsive organisation it was recognised that this service was not wholly conducive to patient care.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 11 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update current nutritional policies and procedures to ensure they reflect service needs.

Verbatim wording from the response

“1. Review the current nutritional policies and procedures in operation at SASH to ensure that they reflect the needs of the service - complete”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 16 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Although weekend dietetic support is unavailable, clinical teams can manage patients using highlighted enteral-feeding protocols.

Verbatim wording from the response

“To provide a flexible service within the resources of the dietetic team, it is not possible to always assign a dietitian to each ward. However, GI surgery, gastroenterology and critical care do have specialist named dietitians assigned to their areas.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 12 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A dietitian cannot routinely attend ward rounds because current staffing levels make this impractical.

Verbatim wording from the response

“The outcome of the discussions was that everyone would like to have a closer working relationship and better communication between dietitians, gastroenterologists and surgeons. A dietitian being present at ward rounds would be welcome but it would mean taking them away from their duties and with current staffing levels, this was not considered to be practical.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 13 · response
Published 21 December 2020

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The proposed professional dietetics lead was not approved because funding covered clinical but not management posts.

Verbatim wording from the response

“The current therapy structure is historical and the Head of Therapies would like this to change and it has previously been a part of business planning but has yet to be fulfilled. The proposal to appoint a lead dietitian was not approved, leaving no one in overall charge of the dietetics service. Funding is available for clinical but not management posts; it was felt that dietetics needed its own lead. There is currently a team leader who is a speech and language therapist who manages the dietitian’s annual leave and vacations.”

Source location

2020-0224-Response-from-East-Surrey-Hospital-Redacted.pdf
Page 12 · response
Published 21 December 2020

Open published response
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