PFD report

Ms Katy Ann SAMUELS · Prevention of Future Deaths report

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Issued 11 Dec 2020•Coventry

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Lack of clear guidance for escorted leave according to patients’ legal status
  2. Failure to verify escort identity and presence for escorted leave
    Part of recurring concern: Unsafe management of inpatient leave and absence
  3. Insufficient handover arrangements for escorted leave
    Part of recurring concern: Unsafe management of inpatient leave and absence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Embed revised handover arrangements through staff engagement events and disseminated briefings.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 January 2021.
  2. Action

    Amend and approve the Trust-wide Section 17 Leave Policy, including defined leave categories, revised safety forms, accompanied-leave checks, return-time escalation and shift monitoring.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 January 2021.
  3. Action

    Develop and apply a Standard Operating Procedure to standardise clinical handover content and processes across clinical handover situations.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated completedThe respondent said that this action was complete when they made their response on 6 January 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The Trust considers handovers currently more effective because of work already undertaken, while a consistent timeframe is established after consultation.

    Stated by Coventry and Warwickshire Partnership NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clear guidance for escorted leave according to patients’ legal status

Wider context from the report

“i. The Coventry and Warwickshire Partnership NHS Trust has a section 17 Leave Policy approved and ratified on the 7th August 2019 with a next review date of the 7th August 2022. The policy is targeted at inpatient and community staff. Excerpts from the aforementioned policy are: “Leave is defined as any excursion, which takes the patient outside the hospital grounds for ANY period of time, whether escorted by staff, accompanied by relatives/carers, or unescorted... Leave should be planned in advance, agreed at the multidisciplinary team meeting and consideration must be given to the legal status of the patient.... Leave should only be granted after careful planning and risk assessment that involves the patient, carers, and the appropriate community team... The patient should be able to demonstrate to professional carers that he/she is likely to cope outside the hospital... Any conditions, restrictions or limitations applicable during the leave period, along with the destination address for overnight leave, must be clearly documented on the s17 leave form. While it may often be appropriate to authorise leave subject to the condition that a patient is accompanied by a friend or relative (e.g. on a pre-arranged day out from the hospital), responsible clinicians should specify that the patient is to be in the legal custody of a friend or relative only if it is appropriate for that person to be legally responsible for the patient, and if that person understands and accepts the consequent responsibility” ii. It is paramount that a policy must provide clear unambiguous guidance/ direction to inpatient and community staff particularly in relation escorted leave given the legal status of the patient. A lack of clear direction/ guidance can have serious consequences. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to verify escort identity and presence for escorted leave

Wider context from the report

“iii. The circumstances of this inquest touching upon the death of Katy Samuels accentuated this point. The evidence was that Ms Samuels (a detained patient) can and did leave the hospital grounds without an escort seen to attend the hospital. An escort’s identity is not verified, even if seen, for escorted leave e.g. photo identification. A consequence was no member of staff was aware of precisely what time Ms Samuels left the hospital and if it was in fact with anyone at all. No escort was seen and there is no requirement regarding this. It was on this occasion (20th April 2019) that Ms Samuels returned from leave either alone or with an escort not seen and she was intoxicated from alcohol (toxicological evidence confirmed she had also consumed cocaine). Within hours of her return to the ward she was to be discovered with a ligature around neck. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient handover arrangements for escorted leave

Wider context from the report

“iv. An aspect of the evidence was staff handovers are vital and therefore time to enable the same very important. The time set aside for a handover was considered insufficient by some staff. By way of analogy there was no handover to the escort for escorted leave. The evidence was that such a process of ‘handover’ would enable better patient safety, detained patients undoubtedly very vulnerable and at risk of significant harm to themselves. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed revised handover arrangements through staff engagement events and disseminated briefings.

Verbatim wording from the response

“To embed our revised arrangements for the management of handover and to ensure that staff are aware of their responsibilities in respect of the Standard Operating Procedure, staff engagement events have been held as well as a series of briefings disseminated. This work will also form part of future local staff induction and preceptorship for new staff. Working with our staff I believe that the revised arrangements will strengthen handover and provide staff with a clear focus and safe handover practice.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend and approve the Trust-wide Section 17 Leave Policy, including defined leave categories, revised safety forms, accompanied-leave checks, return-time escalation and shift monitoring.

Verbatim wording from the response

“To strengthen and formalise our Section 17 leave arrangements across the Trust's inpatient services, we have consulted with our staff and amended our Section 17 Leave Policy. The changes to this policy include clear definitions of the types of leave:”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 1 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and apply a Standard Operating Procedure to standardise clinical handover content and processes across clinical handover situations.

Verbatim wording from the response

“A working group was established that consulted with staff in respect of the role and function of the handover process to strengthen and ensure patient safety and wellbeing. The working group have developed a Standard Operating Procedure to both standardise the handover content and the way in which a handover functions and operates. The Standard Operating Procedure applies to all clinical handover situations including:”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review rosters and supporting processes, consult staff-side representatives, and establish a consistent longer protected handover timeframe.

Verbatim wording from the response

“The Trust has identified that there is mixed practice across Mental Health providers, with Trusts operating handovers of different duration and taking different approaches. The Trust is using this intelligence to inform its own work in respect of its handover arrangements. The Trust has identified that extending the time for staff to handover, from one shift to the next, will require a thorough review of the roster and supporting processes that the Trust operates to generate staff shift patterns. This work, ultimately leading to an increase in the protected time for handover from ten minutes will impact on current shift patterns. The Trust cannot change shift patterns without a robust consultative process and is, therefore, working with union and staff side representation to ensure this takes place in accordance with Trust policy.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt SBAR as the communication tool for all identified clinical handover situations.

Verbatim wording from the response

“The working group reviewed best practice for handover methodologies and tools across other NHS Trusts and have adopted the ‘Situation, Background, Assessment and Recommendation’ (SBAR) tool, which is a nationally recognised communication tool that facilitates the effective and efficient handover of concise, accurate and relevant information between clinicians and clinical teams. SBAR supports the timely and effective handover of pertinent information which includes, but is not limited to, all”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include revised handover responsibilities in future local induction and preceptorship for new staff.

Verbatim wording from the response

“To embed our revised arrangements for the management of handover and to ensure that staff are aware of their responsibilities in respect of the Standard Operating Procedure, staff engagement events have been held as well as a series of briefings disseminated. This work will also form part of future local staff induction and preceptorship for new staff. Working with our staff I believe that the revised arrangements will strengthen handover and provide staff with a clear focus and safe handover practice.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require identified carers to collect and return patients on Section 17 leave rather than allowing unaccompanied departure to meet them.

Verbatim wording from the response

“Following conclusion of the inquest, immediate action was taken to ensure that patients going on leave under the care of family or friends, would be collected from and returned to the ward, by the identified person and not permitted to leave the ward unaccompanied to meet family or friends in the reception area or hospital grounds.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 1 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed revised Section 17 leave arrangements through staff engagement events and disseminated briefings.

Verbatim wording from the response

“To embed our revised arrangements for the management of Section 17 leave and to ensure that staff are aware of their responsibilities in respect of the revised policy, staff engagement events have been held as well as a series of briefings disseminated.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust considers handovers currently more effective because of work already undertaken, while a consistent timeframe is established after consultation.

Verbatim wording from the response

“The Trust will continue to establish a consistent time frame for handover after the required consultation process, however the Trust are confident handovers are currently more effective based on the work already undertaken.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot change handover shift patterns until a robust consultation with unions and staff representatives is completed.

Verbatim wording from the response

“The Trust has identified that there is mixed practice across Mental Health providers, with Trusts operating handovers of different duration and taking different approaches. The Trust is using this intelligence to inform its own work in respect of its handover arrangements. The Trust has identified that extending the time for staff to handover, from one shift to the next, will require a thorough review of the roster and supporting processes that the Trust operates to generate staff shift patterns. This work, ultimately leading to an increase in the protected time for handover from ten minutes will impact on current shift patterns. The Trust cannot change shift patterns without a robust consultative process and is, therefore, working with union and staff side representation to ensure this takes place in accordance with Trust policy.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Commission an independent audit of Section 17 leave arrangements in the 2021/22 audit programme.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  2. 2

    Monitor the safe use of Section 17 leave as leave levels increase and provide assurance to the organisation and commissioners.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 January 2021.
  3. 3

    Undertake a dedicated Quality Improvement project addressing improvement areas identified through the internal investigation and coronial process.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 January 2021.
  4. 4

    Introduce new clinically focused ward roles following the staffing establishment review to enhance patient safety and wellbeing.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.
  5. 5

    Conduct a full inpatient staffing establishment review covering safer staffing levels and required skill mix.

    Stated by Coventry and Warwickshire Partnership NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 6 January 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The pandemic limited the Trust’s ability to fully assess the impact of revised Section 17 leave arrangements.

    Stated by Coventry and Warwickshire Partnership NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an independent audit of Section 17 leave arrangements in the 2021/22 audit programme.

Verbatim wording from the response

“Once levels of leave are restored and to support assurance, we will commission an independent audit in the 2021/22 audit programme to ensure our arrangements are embedded.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 3 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the safe use of Section 17 leave as leave levels increase and provide assurance to the organisation and commissioners.

Verbatim wording from the response

“A consequence of the Covid 19 pandemic has seen a reduction in escorted and accompanied leave being utilised, and this has impacted on our ability to fully appraise ourselves of the impact of these changes. As we make plans to exit the pandemic, we anticipate an increase in levels of leave for patients that we experienced pre-pandemic. To ensure our focus remains on patient safety, we will continue to monitor the safe use of leave thereby providing the organisation and its commissioners with assurance.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a dedicated Quality Improvement project addressing improvement areas identified through the internal investigation and coronial process.

Verbatim wording from the response

“I have requested that a dedicated Quality Improvement project be undertaken to focus on drilling down and addressing the key areas for improvement identified through our internal investigation of the tragic set of circumstances surrounding this incident, as well as those factors highlighted throughout the coronial process. The scoping for this work has commenced.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce new clinically focused ward roles following the staffing establishment review to enhance patient safety and wellbeing.

Verbatim wording from the response

“I have also requested and made provision for a full staffing establishment review across all in-patient settings, which will include review of the safer staffing levels and the required skill mix with the aim of introducing new clinical focused roles across our wards to enhance patient safety and wellbeing.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a full inpatient staffing establishment review covering safer staffing levels and required skill mix.

Verbatim wording from the response

“I have also requested and made provision for a full staffing establishment review across all in-patient settings, which will include review of the safer staffing levels and the required skill mix with the aim of introducing new clinical focused roles across our wards to enhance patient safety and wellbeing.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 4 · response
Published 6 January 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The pandemic limited the Trust’s ability to fully assess the impact of revised Section 17 leave arrangements.

Verbatim wording from the response

“A consequence of the Covid 19 pandemic has seen a reduction in escorted and accompanied leave being utilised, and this has impacted on our ability to fully appraise ourselves of the impact of these changes. As we make plans to exit the pandemic, we anticipate an increase in levels of leave for patients that we experienced pre-pandemic. To ensure our focus remains on patient safety, we will continue to monitor the safe use of leave thereby providing the organisation and its commissioners with assurance.”

Source location

2020-0282-Response-from-Coventry-and-Warwickshire-Partnership-NHS-Trust-Redacted
Page 2 · response
Published 6 January 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026