PFD report

Philip John BATTLE · Prevention of Future Deaths report

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Issued 25 Nov 2022•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
4

Named on the report

Responses found
2

Of 4 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Unavailability of commissioned mental-health crisis intervention resources
    Part of recurring concern: Inadequate 24-hour mental health crisis support
  2. Failure of ambulance triage to identify a person who could check the caller’s safety
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unsafe emergency call handling
  3. Failure of ambulance triage to assess presenting mental-health and self-harm risks
    Part of recurring concern: Inadequate mental health risk assessmentPart of recurring concern: Unreliable assessment of suicide and self-harm risk
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Review and assess NWAS interoperability models and relevant best practice when establishing and evaluating the mental-health triage service.

    Stated by Merseyside PoliceStated completedThe respondent said that this action was complete when they made their response on 28 November 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    A shared mental health response vehicle is not appropriate because ambulance and police services face different demands, calls, triage and dispatch processes.

    Stated by North West Ambulance Service NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of commissioned mental-health crisis intervention resources

Wider context from the report

“Evidence has been received that Philip Battle self-referred to the ambulance service stating he had taken an overdose and that he had tried to hang himself. The then triage system (medical priority dispatch) concentrated on questions relating to physical health such as his physiological function rather than assessing the actual presenting risks from poor mental health including self-inflicted fatal harm. Mr Battle lived in warden monitored sheltered accommodation and no inquiry was made about whether someone could be telephoned to check on his safety. Even if Mr Battle had not been in sheltered accommodation, it was unclear as to why there was no triage question about a phone number for a friend or relative. Evidence was given that NWAS work with Lancashire police and the health service in Blackpool with the Synergy project sharing the resources of a triage mental health car. These arrangements and relationships do not exist in Liverpool. The Court was concerned about silo - public health working between Blue light services - given the limited mental health intervention resource for NWAS was not on duty on the morning of 8th July and there was no call to Merseyside Police to see if its Mental Health triage car was available to intervene. Evidence was heard that these services need commissioning and there was no arrangement between Merseyside Police and the NWAS to share mental health intervention resources. This issue appears to become more important when the court heard of the plans for three mental health ambulances to be available in Merseyside and Cheshire in the near future. The Court would like the ambulance service, Police and health providers to work together with the public funds at their respective disposal to develop in concert and to share community mental health crisis intervention resources for the good of the public. ”

Is this part of a recurring concern?

Yes — Inadequate 24-hour mental health crisis support.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ambulance triage to identify a person who could check the caller’s safety

Wider context from the report

“Evidence has been received that Philip Battle self-referred to the ambulance service stating he had taken an overdose and that he had tried to hang himself. The then triage system (medical priority dispatch) concentrated on questions relating to physical health such as his physiological function rather than assessing the actual presenting risks from poor mental health including self-inflicted fatal harm. Mr Battle lived in warden monitored sheltered accommodation and no inquiry was made about whether someone could be telephoned to check on his safety. Even if Mr Battle had not been in sheltered accommodation, it was unclear as to why there was no triage question about a phone number for a friend or relative. Evidence was given that NWAS work with Lancashire police and the health service in Blackpool with the Synergy project sharing the resources of a triage mental health car. These arrangements and relationships do not exist in Liverpool. The Court was concerned about silo - public health working between Blue light services - given the limited mental health intervention resource for NWAS was not on duty on the morning of 8th July and there was no call to Merseyside Police to see if its Mental Health triage car was available to intervene. Evidence was heard that these services need commissioning and there was no arrangement between Merseyside Police and the NWAS to share mental health intervention resources. This issue appears to become more important when the court heard of the plans for three mental health ambulances to be available in Merseyside and Cheshire in the near future. The Court would like the ambulance service, Police and health providers to work together with the public funds at their respective disposal to develop in concert and to share community mental health crisis intervention resources for the good of the public. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unsafe emergency call handling.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ambulance triage to assess presenting mental-health and self-harm risks

Wider context from the report

“Evidence has been received that Philip Battle self-referred to the ambulance service stating he had taken an overdose and that he had tried to hang himself. The then triage system (medical priority dispatch) concentrated on questions relating to physical health such as his physiological function rather than assessing the actual presenting risks from poor mental health including self-inflicted fatal harm. Mr Battle lived in warden monitored sheltered accommodation and no inquiry was made about whether someone could be telephoned to check on his safety. Even if Mr Battle had not been in sheltered accommodation, it was unclear as to why there was no triage question about a phone number for a friend or relative. Evidence was given that NWAS work with Lancashire police and the health service in Blackpool with the Synergy project sharing the resources of a triage mental health car. These arrangements and relationships do not exist in Liverpool. The Court was concerned about silo - public health working between Blue light services - given the limited mental health intervention resource for NWAS was not on duty on the morning of 8th July and there was no call to Merseyside Police to see if its Mental Health triage car was available to intervene. Evidence was heard that these services need commissioning and there was no arrangement between Merseyside Police and the NWAS to share mental health intervention resources. This issue appears to become more important when the court heard of the plans for three mental health ambulances to be available in Merseyside and Cheshire in the near future. The Court would like the ambulance service, Police and health providers to work together with the public funds at their respective disposal to develop in concert and to share community mental health crisis intervention resources for the good of the public. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable assessment of suicide and self-harm risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ambulance, police and health services to coordinate and share mental-health crisis intervention resources

Wider context from the report

“Evidence has been received that Philip Battle self-referred to the ambulance service stating he had taken an overdose and that he had tried to hang himself. The then triage system (medical priority dispatch) concentrated on questions relating to physical health such as his physiological function rather than assessing the actual presenting risks from poor mental health including self-inflicted fatal harm. Mr Battle lived in warden monitored sheltered accommodation and no inquiry was made about whether someone could be telephoned to check on his safety. Even if Mr Battle had not been in sheltered accommodation, it was unclear as to why there was no triage question about a phone number for a friend or relative. Evidence was given that NWAS work with Lancashire police and the health service in Blackpool with the Synergy project sharing the resources of a triage mental health car. These arrangements and relationships do not exist in Liverpool. The Court was concerned about silo - public health working between Blue light services - given the limited mental health intervention resource for NWAS was not on duty on the morning of 8th July and there was no call to Merseyside Police to see if its Mental Health triage car was available to intervene. Evidence was heard that these services need commissioning and there was no arrangement between Merseyside Police and the NWAS to share mental health intervention resources. This issue appears to become more important when the court heard of the plans for three mental health ambulances to be available in Merseyside and Cheshire in the near future. The Court would like the ambulance service, Police and health providers to work together with the public funds at their respective disposal to develop in concert and to share community mental health crisis intervention resources for the good of the public. ”

Is this part of a recurring concern?

Yes — Unreliable coordination of mental health crisis responses.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and assess NWAS interoperability models and relevant best practice when establishing and evaluating the mental-health triage service.

Verbatim wording from the response

“Merseyside Police when setting up this service and indeed though review of the service and best practice, have looked at and considered inter-operability models with NWAS, however, they are not considered within this area to be the best use of personnel, as effectively it would lead to a vehicle crewed by three personnel, one of whom would almost always be surplus to requirements and indeed I would suggest that there will be more resource available if the current model is maintained.”

Source location

Response from Meryside Police
Page 2 · response
Published 28 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A shared mental health response vehicle is not appropriate because ambulance and police services face different demands, calls, triage and dispatch processes.

Verbatim wording from the response

“NWAS and Merseyside Police provide each other with invaluable support and assistance on a daily basis. However, the demands faced by each service are very different, as too are the nature of the calls meaning that the call triage systems, categorisation and dispatch processes are distinct from each other. It is crucial that the respective mental health response vehicles reflect and meet the needs of the two very different services.”

Source location

Response from North West Ambulance Service
Page 2 · response
Published 28 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Mental health response vehicles are health-led, with their scope and operating model agreed through a regional steering group involving ICBs and mental health trusts.

Verbatim wording from the response

“The NHS Long Term plan is clear in its recommendation that the response to mental health problems (including response vehicles) is to be health led as they are health related issues. In the financial year ending 2022/23, NHSE released an amount of capital funding for which ambulance trusts, in partnership with their regional Integrated Care Board (“ICB”) and local mental health trusts, have tendered in order to purchase the mental health response vehicles. The staffing for such response vehicles is separately funded through the Mental Health Investment Standards, which is attached to the NHS Long Term Plan.”

Source location

Response from North West Ambulance Service
Page 2 · response
Published 28 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing separate police and NWAS cars are considered more effective than joint operability for Merseyside communities.

Verbatim wording from the response

“Merseyside Police when setting up this service and indeed though review of the service and best practice, have looked at and considered inter-operability models with NWAS, however, they are not considered within this area to be the best use of personnel, as effectively it would lead to a vehicle crewed by three personnel, one of whom would almost always be surplus to requirements and indeed I would suggest that there will be more resource available if the current model is maintained.”

Source location

Response from Meryside Police
Page 2 · response
Published 28 November 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Continue delivering mutual mental health training and education sessions through the Crisis Concordat.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 28 November 2022.
  2. 2

    Recommend tabling the incident involving Mr Battle for discussion at the next Regional Police Forum.

    Stated by North West Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 28 November 2022.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The reported case would not have required police attendance based on the information available.

    Stated by Merseyside PoliceDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue delivering mutual mental health training and education sessions through the Crisis Concordat.

Verbatim wording from the response

“NWAS, Merseyside Police, local authorities and the local mental health trusts are members and participants of the Crisis Concordat which collectively reviews mental health demand, incidents, local systems and practices in order to improve the outcomes for patients with mental health needs in the local communities. The Crisis Concordat brings together local authorities, mental health trusts and the emergency services into one environment. Through the Crisis Concordat, a suite of mutual training and education sessions have been introduced which are continuing. All participants of the Crisis Concordat are committed to working together to improve the outcomes for the local community.”

Source location

Response from North West Ambulance Service
Page 2 · response
Published 28 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommend tabling the incident involving Mr Battle for discussion at the next Regional Police Forum.

Verbatim wording from the response

“Beyond the Crisis Concordat, NWAS and the Merseyside Police come together again at the Regional Police Forum at which strategic, operational challenges and collaborative working opportunities are identified, discussed and agreed. NWAS has recommended that the incident involving Mr Battle be tabled for further discussion at the next forum. Should any further learning be identified at that forum, I would be very happy to share that with you if it would assist.”

Source location

Response from North West Ambulance Service
Page 2 · response
Published 28 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The reported case would not have required police attendance based on the information available.

Verbatim wording from the response

“In this case based on the information that the police have from your report there would not have been a requirement for police attendance.”

Source location

Response from Meryside Police
Page 2 · response
Published 28 November 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/4

Data last updated 7 September 2026