PFD report

Tom Sweeting · Prevention of Future Deaths report

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Issued 19 Jan 2024•West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Inappropriate delegation of family collateral information gathering
    Part of recurring concern: Failure to obtain relevant collateral information from family and social supportsPart of recurring concern: Unreliable gathering and use of collateral information in mental health assessments
  2. Ineffective communication between community teams
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable communication within and between community mental-health teams
  3. Failure to communicate treatment plans effectively to patients
    Part of recurring concern: Failure to ensure care staff can communicate effectively with residents and patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Incorporate learning from the incident into teaching for future trainees rotating through liaison psychiatry settings.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  2. Action

    Develop a service-wide tri-borough protocol for GP letters.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 January 2024.
  3. Action

    Reflect learning from the incident in senior practitioners’ monthly management meetings and annual appraisals.

    Stated by West London NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 19 January 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Delegating aspects of documentation and assessment to trainee doctors remains appropriate where the supervising consultant ensures adequate supervision.

    Stated by West London NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inappropriate delegation of family collateral information gathering

Wider context from the report

“3. It was acknowledged that obtaining collateral information from the family is vital, but in this case was delegated to a very Junior member of the team who was in the early stages of her training. It should be considered if this task is appropriate to delegate, and if so what information should be sought from families/carers and how that should be effectively used to support patient care. ”

Is this part of a recurring concern?

Yes — Failure to obtain relevant collateral information from family and social supports; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication between community teams

Wider context from the report

“2. No letter of discharge was sent at the time Tom was seen by the liaison psychiatry team, and a letter was only generated in response to investigations taking place after the death. The team acknowledged that there were “problems” with sending out letters at the time, and no evidence was brought before the court that this issue has now been resolved. Letters should be dispatched within 24 hours of attendance. Communication between the various community teams and setting out the treatment plan to the patient are important factors that were not effective during Tom’s care and remain a concerning omission where there may be a simple and effective remedy. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable communication within and between community mental-health teams.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate treatment plans effectively to patients

Wider context from the report

“2. No letter of discharge was sent at the time Tom was seen by the liaison psychiatry team, and a letter was only generated in response to investigations taking place after the death. The team acknowledged that there were “problems” with sending out letters at the time, and no evidence was brought before the court that this issue has now been resolved. Letters should be dispatched within 24 hours of attendance. Communication between the various community teams and setting out the treatment plan to the patient are important factors that were not effective during Tom’s care and remain a concerning omission where there may be a simple and effective remedy. ”

Is this part of a recurring concern?

Yes — Failure to ensure care staff can communicate effectively with residents and patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of auditing of training, templates and supervision effectiveness

Wider context from the report

“4. The Trust showed good intentions of reviewing the training programme, but were unable to evidence that planned 6 monthly audits had actually taken place, and so there was no evidence before the court that the new training that had arisen from the serious incident findings was effective. Introducing new training, templates and supervision performance appraisals all seem to be positive interventions, but in the absence of any process to audit their effectiveness, it is concerning that the Trust have no way in which to judge their impact. ”

Is this part of a recurring concern?

Yes — Failure to verify compliance and effectiveness of implemented safety changes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete the mental health assessment template

Wider context from the report

“1. Tom was assessed in relation to his mental ill health presentation by the Consultant liaison psychiatrist, but the Trust template was not completed, which was not in compliance with the Trust policy and criticised in the Trust serious incident report. There is a concerning mismatch of what more junior colleagues are expected to do and be trained in, compared with Senior practitioners demonstrated work practises. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to dispatch liaison psychiatry discharge letters promptly

Wider context from the report

“2. No letter of discharge was sent at the time Tom was seen by the liaison psychiatry team, and a letter was only generated in response to investigations taking place after the death. The team acknowledged that there were “problems” with sending out letters at the time, and no evidence was brought before the court that this issue has now been resolved. Letters should be dispatched within 24 hours of attendance. Communication between the various community teams and setting out the treatment plan to the patient are important factors that were not effective during Tom’s care and remain a concerning omission where there may be a simple and effective remedy. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge documentation.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Mismatch between junior practitioner training expectations and senior practitioner work practices

Wider context from the report

“1. Tom was assessed in relation to his mental ill health presentation by the Consultant liaison psychiatrist, but the Trust template was not completed, which was not in compliance with the Trust policy and criticised in the Trust serious incident report. There is a concerning mismatch of what more junior colleagues are expected to do and be trained in, compared with Senior practitioners demonstrated work practises. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate learning from the incident into teaching for future trainees rotating through liaison psychiatry settings.

Verbatim wording from the response

“The Trust shares your concern about the perceived mismatch between senior practitioners’ work practices and expectations of junior colleagues, and since this incident has confirmed that all members of staff received the same training and are expected to adhere to the same policies. Whilst it is normal practice in most healthcare settings for certain aspects of documentation and assessment to be delegated across the multidisciplinary team, including to trainee doctors, the supervising consultant retains responsibility for ensuring adequate supervision. Learning from this event has been incorporated into the teaching plan for future trainees rotating through LPS settings, and will be reflected upon by the senior practitioners involved in their monthly management meetings and annual appraisal.”

Source location

Response from West London NHS Trust
Page 2 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a service-wide tri-borough protocol for GP letters.

Verbatim wording from the response

“This project significantly improved the problem of timely GP correspondence, however the risk of recurrence is not entirely eliminated. Therefore, in light of this Coroner inquest the service is initiating a 3-pronged response to fully address on-going systemic obstacles to timely communication with primary care. GP correspondence is now monitored by the senior management team on a daily basis, is a standing item in the team governance meeting and monitored in the service-wide governance meeting. This will constitute the basis of a new service-wide tri-borough protocol for GP letters, which the LPS service and Clinical Lead are jointly developing as part of our response to this inquest. Since the implementation of the protocol, HLP has achieved 97.1% of letters sent within one working day between 20/02/2024 and 05/03/2024.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reflect learning from the incident in senior practitioners’ monthly management meetings and annual appraisals.

Verbatim wording from the response

“The Trust shares your concern about the perceived mismatch between senior practitioners’ work practices and expectations of junior colleagues, and since this incident has confirmed that all members of staff received the same training and are expected to adhere to the same policies. Whilst it is normal practice in most healthcare settings for certain aspects of documentation and assessment to be delegated across the multidisciplinary team, including to trainee doctors, the supervising consultant retains responsibility for ensuring adequate supervision. Learning from this event has been incorporated into the teaching plan for future trainees rotating through LPS settings, and will be reflected upon by the senior practitioners involved in their monthly management meetings and annual appraisal.”

Source location

Response from West London NHS Trust
Page 2 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce secondary induction training requiring demonstration, observation and supervised practice for collateral-information gathering.

Verbatim wording from the response

“The Trust has reviewed this practice, and whilst the collating of collateral information will remain an important training task for junior members of staff, that there was a shortfall in supervision in this instance and improvements were required in the expectation of how the task should be undertaken. To aid with this, a secondary induction programme into the service has been introduced for new staff, which sets out how this task will be demonstrated, and observed before carried out independently with supervision. The service has commissioned a piece of co-development work with our Experts by Experience as Carers representatives to improve the practices further.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement automated templates and secure-email processes for timely mental-health correspondence to general practitioners.

Verbatim wording from the response

“An automated letter template has been developed, which auto-populates with information pulled from the electronic record, to simplify clinicians’ work when completing these letters. A more robust GP communication process was implemented to send letters to GP practices via secure emails, to eliminate postal delays, with other copies sent by post.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor GP correspondence through daily senior-management checks and governance meetings.

Verbatim wording from the response

“This project significantly improved the problem of timely GP correspondence, however the risk of recurrence is not entirely eliminated. Therefore, in light of this Coroner inquest the service is initiating a 3-pronged response to fully address on-going systemic obstacles to timely communication with primary care. GP correspondence is now monitored by the senior management team on a daily basis, is a standing item in the team governance meeting and monitored in the service-wide governance meeting. This will constitute the basis of a new service-wide tri-borough protocol for GP letters, which the LPS service and Clinical Lead are jointly developing as part of our response to this inquest. Since the implementation of the protocol, HLP has achieved 97.1% of letters sent within one working day between 20/02/2024 and 05/03/2024.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide regular clinical supervision to monitor the quality of clinicians’ work.

Verbatim wording from the response

“The service governance structures in place to share learning through a Service Line Quality and Performance meeting into the borough team based Clinical Improvement Groups which are documented. A quarterly Mortality and Morbidity meeting has been introduced for liaison psychiatry teams to reflect on and learn from incidents. In addition, learning from our incidents is now fed into an annual team development programme, in the form of a thematic review of serious incidents, teaching and a complex case discussion forum. All clinicians receive regular clinical supervision which monitors the quality of work individual clinicians conduct.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Delegating aspects of documentation and assessment to trainee doctors remains appropriate where the supervising consultant ensures adequate supervision.

Verbatim wording from the response

“The Trust shares your concern about the perceived mismatch between senior practitioners’ work practices and expectations of junior colleagues, and since this incident has confirmed that all members of staff received the same training and are expected to adhere to the same policies. Whilst it is normal practice in most healthcare settings for certain aspects of documentation and assessment to be delegated across the multidisciplinary team, including to trainee doctors, the supervising consultant retains responsibility for ensuring adequate supervision. Learning from this event has been incorporated into the teaching plan for future trainees rotating through LPS settings, and will be reflected upon by the senior practitioners involved in their monthly management meetings and annual appraisal.”

Source location

Response from West London NHS Trust
Page 2 · response
Published 19 January 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Operate documented governance arrangements to share learning through service-line quality meetings and borough clinical improvement groups.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  2. 2

    Complete external Psychiatric Liaison Accreditation Network accreditation.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  3. 3

    Embed incident learning in an annual team-development programme including thematic review, teaching and complex-case discussion.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  4. 4

    Complete three audit cycles assessing self-harm assessments against NICE standards.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  5. 5

    Introduce quarterly Mortality and Morbidity meetings for liaison psychiatry teams.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  6. 6

    Disseminate feedback on risk-assessment documentation to the involved team and sister services.

    Stated by West London NHS TrustStated completedThe respondent said that this action was complete when they made their response on 19 January 2024.
  7. 7

    Undertake co-development work with carers who are Experts by Experience to improve collateral-information practices.

    Stated by West London NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 January 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The acute trust, through Emergency Department staff and its electronic records system, is responsible for the first correspondence item to primary care.

    Stated by West London NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate documented governance arrangements to share learning through service-line quality meetings and borough clinical improvement groups.

Verbatim wording from the response

“The service governance structures in place to share learning through a Service Line Quality and Performance meeting into the borough team based Clinical Improvement Groups which are documented. A quarterly Mortality and Morbidity meeting has been introduced for liaison psychiatry teams to reflect on and learn from incidents. In addition, learning from our incidents is now fed into an annual team development programme, in the form of a thematic review of serious incidents, teaching and a complex case discussion forum. All clinicians receive regular clinical supervision which monitors the quality of work individual clinicians conduct.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete external Psychiatric Liaison Accreditation Network accreditation.

Verbatim wording from the response

“The Trust undertook three audit cycles since April 2023 on assessments following individuals presenting to Acute Hospitals with self-harm. This demonstrated that the service is consistently meeting the standards put forward by NICE (National Institute for Health and Care Excellence). Since this incident, the service has also completed an external accreditation process led by the Royal College of Psychiatrists College Centre for Quality Improvement, known as the Psychiatric Liaison Accreditation Network (PLAN). This required validated assessment against multiple domains of practice, feedback from staff, referrers, patients and carers, and external peer review on the services provided.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed incident learning in an annual team-development programme including thematic review, teaching and complex-case discussion.

Verbatim wording from the response

“The service governance structures in place to share learning through a Service Line Quality and Performance meeting into the borough team based Clinical Improvement Groups which are documented. A quarterly Mortality and Morbidity meeting has been introduced for liaison psychiatry teams to reflect on and learn from incidents. In addition, learning from our incidents is now fed into an annual team development programme, in the form of a thematic review of serious incidents, teaching and a complex case discussion forum. All clinicians receive regular clinical supervision which monitors the quality of work individual clinicians conduct.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete three audit cycles assessing self-harm assessments against NICE standards.

Verbatim wording from the response

“The Trust undertook three audit cycles since April 2023 on assessments following individuals presenting to Acute Hospitals with self-harm. This demonstrated that the service is consistently meeting the standards put forward by NICE (National Institute for Health and Care Excellence). Since this incident, the service has also completed an external accreditation process led by the Royal College of Psychiatrists College Centre for Quality Improvement, known as the Psychiatric Liaison Accreditation Network (PLAN). This required validated assessment against multiple domains of practice, feedback from staff, referrers, patients and carers, and external peer review on the services provided.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce quarterly Mortality and Morbidity meetings for liaison psychiatry teams.

Verbatim wording from the response

“The service governance structures in place to share learning through a Service Line Quality and Performance meeting into the borough team based Clinical Improvement Groups which are documented. A quarterly Mortality and Morbidity meeting has been introduced for liaison psychiatry teams to reflect on and learn from incidents. In addition, learning from our incidents is now fed into an annual team development programme, in the form of a thematic review of serious incidents, teaching and a complex case discussion forum. All clinicians receive regular clinical supervision which monitors the quality of work individual clinicians conduct.”

Source location

Response from West London NHS Trust
Page 4 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate feedback on risk-assessment documentation to the involved team and sister services.

Verbatim wording from the response

“Although the Trust’s review identified that a risk assessment had taken place, this was not recorded in line with the Trust policy. We acknowledge that this was likely due to service pressures in the team on the day and feedback has been provided to the Team involved, and to the sister services in our other two boroughs, to improve performance in this area.”

Source location

Response from West London NHS Trust
Page 1 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake co-development work with carers who are Experts by Experience to improve collateral-information practices.

Verbatim wording from the response

“The Trust has reviewed this practice, and whilst the collating of collateral information will remain an important training task for junior members of staff, that there was a shortfall in supervision in this instance and improvements were required in the expectation of how the task should be undertaken. To aid with this, a secondary induction programme into the service has been introduced for new staff, which sets out how this task will be demonstrated, and observed before carried out independently with supervision. The service has commissioned a piece of co-development work with our Experts by Experience as Carers representatives to improve the practices further.”

Source location

Response from West London NHS Trust
Page 3 · response
Published 19 January 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The acute trust, through Emergency Department staff and its electronic records system, is responsible for the first correspondence item to primary care.

Verbatim wording from the response

“Following an attendance in an Emergency Department, where a referral to the Psychiatric Liaison service is made, two items of correspondence are generated to ensure communication with the patient’s primary care team. The first is generated by and is the responsibility of the acute trust (the Emergency Department), through their electronic records system (Cerner). This includes a summary prepared by Emergency Department staff of their assessment and advice. All Liaison Psychiatry practitioners have access to this system and ensure a contemporaneous note is recorded on Cerner which Emergency Department staff may incorporate into their discharge note. The second letter is manually generated by the Liaison Psychiatry team itself, and is a specific letter to the General Practitioner (GP) providing a more detailed summary of the specific mental health interventions and plan.”

Source location

Response from West London NHS Trust
Page 2 · response
Published 19 January 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026