PFD report

Peter Mantador Ross · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 4 Nov 2022•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Poor maintenance of clinical records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to accurately report CT C-spine findings
  3. Failure to escalate identified CT Spine abnormalities to other clinicians
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Provide non-consultant clinical staff training in authoritative reporting, empowerment and escalation, including formal induction for new doctors.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 7 November 2022.
  2. Action

    Implement an electronic patient record system to improve access to records, communication, decision-making and patient planning.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 7 November 2022.
  3. Action

    Complete all Radiology Department actions assigned through the Trust’s serious incident recommendations and subsequent action plan.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The reviewing surgeon examined the scans and informed the on-call Consultant of the cervical spine abnormality.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Poor maintenance of clinical records

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to accurately report CT C-spine findings

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate identified CT Spine abnormalities to other clinicians

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record identified CT Spine abnormalities

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Repeated failures in communication between clinical teams and staff

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

Yes — Unreliable communication of patient-care information between clinical staff.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review CT C-spine images before burr-hole surgery

Wider context from the report

“1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 1. A CT C-spine requested on the admission on 8 July 2020 was misreported as normal. 2. Following that report, during the initial referral of Mr Ross to neurosurgery, the reviewing surgeon noticed an abnormality in Mr Ross’s CT Spine, made no note of his finding and did not escalate his finding to any other clinician. 3. Prior to burr-hole surgery, the neurosurgical team did not review the CT C spine images. 4. Repeated failures in communication between; neurosurgical, emergency medicine, nursing staff, and physiotherapists led to serious harm to Mr Ross. 5. Clinical records were poorly maintained, exacerbating the lapses in communication between those treating Mr Ross. ”

Is this part of a recurring concern?

Yes — Unreliable review of diagnostic imaging before consequential care decisions.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide non-consultant clinical staff training in authoritative reporting, empowerment and escalation, including formal induction for new doctors.

Verbatim wording from the response

“The neurosurgery department has reflected on this finding and will be providing training to all non-consultant grade clinical staff in authoritative reporting as well as support with techniques regarding empowerment and escalation to ensure that any future concerns are raised to the appropriate responsible consultant. This training will focus on resilience, good communication and empowerment to speak out or challenge areas of potential failings. The department will closely monitor training outcomes for success (at LFG and M&M meetings) and will implement formal training as part of local induction for new doctors.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an electronic patient record system to improve access to records, communication, decision-making and patient planning.

Verbatim wording from the response

“orientation of our records system. The Trust is currently in the process of implementing electronic patient record system. The purpose of the new system is to provide clinicians with an easier to access tool to aid good communication, decision making and clear patient planning.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 3 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete all Radiology Department actions assigned through the Trust’s serious incident recommendations and subsequent action plan.

Verbatim wording from the response

“1) The Trust fully accepts that the CT C-Spine requested on 08 July 2020 was mis-reported as normal. The Radiology Department has completed all the actions assigned to the department within the Trust’s SI recommendations and subsequent Action Plan. If any scan is mis-reported, the Department uses it as a learning opportunity, and it is reviewed at the Departmental Radiology Event and Learning Meeting (REALM) and undertakes a process of peer review. The Radiology Department has reviewed Mr Ross’s scans through its Governance process.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop improved multidisciplinary communication through cross-disciplinary meetings, agreed action planning and hybrid meeting formats.

Verbatim wording from the response

“4) The department has reflected on this finding and is developing better communication methods with all stakeholders and colleagues. This includes inviting clinical colleagues to local M&M, MDT and Clinical Governance meetings to discuss cases that include multiple disciplines for learning and agreed action planning. MDT’s are now in a hybrid format which incorporates virtual and face to face meetings offering flexibility for a wider range of stakeholder attendance.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit documentation on the trauma neurosurgical pathway and provide refresher and induction training on record keeping.

Verbatim wording from the response

“5) The department recognise there were failures in the standard of medical record keeping for this case. The neurosurgical specialty has taken this very seriously and will undertake documentation audit on the trauma neurosurgical pathway. Routine refresher training will be made available as well as training during local induction for new staff. This includes”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review mis-reported scans through departmental learning meetings and peer review.

Verbatim wording from the response

“1) The Trust fully accepts that the CT C-Spine requested on 08 July 2020 was mis-reported as normal. The Radiology Department has completed all the actions assigned to the department within the Trust’s SI recommendations and subsequent Action Plan. If any scan is mis-reported, the Department uses it as a learning opportunity, and it is reviewed at the Departmental Radiology Event and Learning Meeting (REALM) and undertakes a process of peer review. The Radiology Department has reviewed Mr Ross’s scans through its Governance process.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The reviewing surgeon examined the scans and informed the on-call Consultant of the cervical spine abnormality.

Verbatim wording from the response

“In this case, the reviewing surgeon who received the referral for Mr Ross did look at the scans and did inform the Consultant of his concerns. The Consultant on call was therefore aware and made decisions on management.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Include trauma and Advanced Trauma Life Support content in the Neurosurgery induction process.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 7 November 2022.
  2. 2

    Monitor the outcomes of the new clinical staff training through learning-from-events and morbidity-and-mortality meetings.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 7 November 2022.
  3. 3

    Remind Neurosurgery staff to consider cervical-spine injury in head-injured patients and discuss this at Clinical Governance meetings.

    Stated by Barking, Havering and Redbridge University Hospitals NHS TrustStated completedThe respondent said that this action was complete when they made their response on 7 November 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include trauma and Advanced Trauma Life Support content in the Neurosurgery induction process.

Verbatim wording from the response

“3) The clerking (initial neurosurgical assessment upon admission) should have included C-spine assessment and the ATLS approach should have been followed. Spinal precautions should have been re-instated. The Neurosurgery Department has sent a reminder to all staff in Neurosurgery regarding the need to consider C-spine injury in a head-injured patient. The matter has also been discussed at the Departmental Clinical Governance meeting. The Neurosurgery Department intends to include a section on trauma and ATLS within its induction process. Mr Ross’s case will also be presented at the Patient Safety Summit.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the outcomes of the new clinical staff training through learning-from-events and morbidity-and-mortality meetings.

Verbatim wording from the response

“The neurosurgery department has reflected on this finding and will be providing training to all non-consultant grade clinical staff in authoritative reporting as well as support with techniques regarding empowerment and escalation to ensure that any future concerns are raised to the appropriate responsible consultant. This training will focus on resilience, good communication and empowerment to speak out or challenge areas of potential failings. The department will closely monitor training outcomes for success (at LFG and M&M meetings) and will implement formal training as part of local induction for new doctors.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Neurosurgery staff to consider cervical-spine injury in head-injured patients and discuss this at Clinical Governance meetings.

Verbatim wording from the response

“3) The clerking (initial neurosurgical assessment upon admission) should have included C-spine assessment and the ATLS approach should have been followed. Spinal precautions should have been re-instated. The Neurosurgery Department has sent a reminder to all staff in Neurosurgery regarding the need to consider C-spine injury in a head-injured patient. The matter has also been discussed at the Departmental Clinical Governance meeting. The Neurosurgery Department intends to include a section on trauma and ATLS within its induction process. Mr Ross’s case will also be presented at the Patient Safety Summit.”

Source location

Response from Barking, Havering and Redbridge University Hospitals
Page 2 · response
Published 7 November 2022

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026