PFD report

Stuart Knight · Prevention of Future Deaths report

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Issued 22 Sep 2015•Central Lincolnshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Delays in dispatching ambulances to patients
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Failure to dispatch emergency responders promptly to serious incidentsPart of recurring concern: Unreliable ambulance dispatch and resource-allocation controls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Operate a dynamically deployable single Ambulance Technician vehicle in Skegness and Boston for suitable calls, supported by Clinical Assessment Team referrals or discharge.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.
  2. Action

    Increase the available vehicle fleet to deploy more ambulance resources concurrently.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.
  3. Action

    Expand the Clinical Assessment Team to provide continuous clinician-led telephone assessment and hear-and-treat support.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in dispatching ambulances to patients

Wider context from the report

“(I) Significant and unacceptable delays occurred in dispatching an ambulance to a patient who was unconscious and had clearly suffered a serious head injury. Such delay is potentially highly prejudicial to those who rely upon the services provided by EMAS. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Failure to dispatch emergency responders promptly to serious incidents; Unreliable ambulance dispatch and resource-allocation controls.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a dynamically deployable single Ambulance Technician vehicle in Skegness and Boston for suitable calls, supported by Clinical Assessment Team referrals or discharge.

Verbatim wording from the response

“As a local initiative between the Trust and the commissioning group in east Lincolnshire, a single Ambulance Technician vehicle is available to be deployed dynamically to calls where a traditional double crewed ambulance may not be required, for example a non-injury fall requiring assistance. Supported by the CAT team this resource can suitable respond to a call and through CAT refer or discharge at scene, again negating the need for an ambulance to be deployed. The scheme covers both the Skegness and Boston areas and has run from April 2015 with the following attendances. On average this initiative allows around 40 calls per month to be appropriately and safely assisted, referred and discharged without the need for the attendance of an emergency ambulance.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 3 · response
Published 22 September 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the available vehicle fleet to deploy more ambulance resources concurrently.

Verbatim wording from the response

“In addition we have invested in our fleet provision to increase the number of vehicles we have available allowing the trust to deploy more resources at any one time.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 2 · response
Published 22 September 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the Clinical Assessment Team to provide continuous clinician-led telephone assessment and hear-and-treat support.

Verbatim wording from the response

“We have invested significantly in the scope of our Clinical Assessment Team (CAT) based in the emergency operations centre. The CAT team are a group of clinicians, qualified Paramedics and Nurses, who work within the EOC on a 24 hour a day 7 day per week rota. They work providing support and telephone assessment to 999 calls received by the trust. The result of the telephone assessment can, in some serious cases, ensure that a call is dealt with as a higher priority due to clinical need or, in other cases, result in the call being dealt with to a conclusion by the CAT clinician. This is termed as “hear and treat”. In dealing with calls in this manner this ensures that frontline resources are not sent if not required therefore making them available to mobilise to patients with more serious clinical need that require immediate treatment or transport.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 3 · response
Published 22 September 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Paramedic Pathfinder and train frontline staff to use it for pre-hospital assessment and appropriate referral.

Verbatim wording from the response

“We have supported our frontline staff with the introduction of Paramedic Pathfinder (PP). PP is a pre hospital assessment guide based around the widely used NEWS (National early warning system) designed to assist crews to identify patients that are suitable for onward referral as opposed to transport to the emergency department. Typically when a patient is not conveyed from their home address (See and Treat), the job cycle time (total time the ambulance is dealing with that particular call and is therefore unavailable) is reduced. Starting in April 2014, by October 2015 94% of staff have completed the training.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 2 · response
Published 22 September 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop specialist pathfinder tools and referral services for specific conditions through CQUIN-funded project work.

Verbatim wording from the response

“For the longer term this translates into a project based on Commissioning for Quality and Innovation (CQUIN) money to develop specialist pathfinder tools for specific conditions ultimately to identify and”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 2 · response
Published 22 September 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase frontline and emergency operations centre staffing, including flexible relief capacity for predicted demand.

Verbatim wording from the response

“East Midlands Ambulance Service has made significant investment in both staff and vehicle resources since 2014 in both “frontline” staff who attend 999 calls but also in staffing within the emergency operations centre.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 2 · response
Published 22 September 2015

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Expand education-centre capacity to train staff through Emergency Care Assistant, Ambulance Technician and Paramedic levels.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 22 September 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand education-centre capacity to train staff through Emergency Care Assistant, Ambulance Technician and Paramedic levels.

Verbatim wording from the response

“This recruitment has been supported with investment in our education centres to facilitate training from Emergency Care Assistant, through Ambulance Technician and ultimately to Paramedic level.”

Source location

2015-0385-Response-by-East-Midlands-Ambulance-Service
Page 2 · response
Published 22 September 2015

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026