PFD report

John Austin FOLLON · Prevention of Future Deaths report

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Issued 14 Oct 2024•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Permission to silence patient monitoring alarms before checking the patient during night shifts
    Part of recurring concern: Unreliable patient-monitoring alarm systems
  2. Insufficient frequency of patient monitoring monitor checks
  3. Failure of the alarm system to prevent silencing without patient checking and to automatically reactivate
    Part of recurring concern: Unreliable patient-monitoring alarm systems
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Complete revised alarm configurations for telemetry units in the Cardiothoracic areas.

    Stated by Cardiff & Vale University LHBStated completedThe respondent said that this action was complete when they made their response on 14 October 2024.
  2. Action

    Install matching configurations on monitors across Cardiothoracic clinical wards using a phased approach by 8 December 2024.

    Stated by Cardiff & Vale University LHBStated plannedThe respondent said that this action was planned when they made their response on 14 October 2024.
  3. Action

    Assess and evaluate monitoring configurations across the Health Board and consider whether Cardiothoracic alarm changes should apply more widely.

    Stated by Cardiff & Vale University LHBStated plannedThe respondent said that this action was planned when they made their response on 14 October 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Monitors are observed regularly throughout shifts and checked through established alarm-setting checklists and additional checks.

    Stated by Cardiff & Vale University LHBDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Permission to silence patient monitoring alarms before checking the patient during night shifts

Wider context from the report

“(1) Changes to the alarm system have been made following Mr Follon’s death such as making the alarm louder and ensuring a yellow ribbon appears and remains at the top of the monitoring screen until the alarm is reactivated. However, it is still possible for a member of staff to silence the alarm without checking on the patient and the alarm will remain silent until it is physically reactivated by a member of staff. (2) Currently when the alarm is triggered, during the day shift, staff are required to check on the patient prior to the alarm being silenced, during a night shift staff are permitted to silence the alarm prior to checking the patient to reduce noise to a minimum while patients are sleeping. The latter was the position in the instant case when Mr Follon’s lead became detached. ”

Is this part of a recurring concern?

Yes — Unreliable patient-monitoring alarm systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient frequency of patient monitoring monitor checks

Wider context from the report

“(3) The monitors are not checked constantly or even every hour but are checked twice during each shift. During a busy night shift or during handover, if the person silencing the alarm does not attend to the patient at the time the alarm sounds and if the amber ribbon, which now appears on the monitor alerting staff to a “lead off” scenario, goes unnoticed, the risk that a patient will not be monitored for a significant period of time remains. (4) During a night shift, the circumstances in which Mr Follon died remain the same notwithstanding changes to nursing practice and the alarm system have been made. The risk of a patient not being monitored for a significant period of time remains and could give rise to a death in similar circumstances in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of the alarm system to prevent silencing without patient checking and to automatically reactivate

Wider context from the report

“(1) Changes to the alarm system have been made following Mr Follon’s death such as making the alarm louder and ensuring a yellow ribbon appears and remains at the top of the monitoring screen until the alarm is reactivated. However, it is still possible for a member of staff to silence the alarm without checking on the patient and the alarm will remain silent until it is physically reactivated by a member of staff. (2) Currently when the alarm is triggered, during the day shift, staff are required to check on the patient prior to the alarm being silenced, during a night shift staff are permitted to silence the alarm prior to checking the patient to reduce noise to a minimum while patients are sleeping. The latter was the position in the instant case when Mr Follon’s lead became detached. ”

Is this part of a recurring concern?

Yes — Unreliable patient-monitoring alarm systems.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete revised alarm configurations for telemetry units in the Cardiothoracic areas.

Verbatim wording from the response

“On review it was acknowledged that these circumstances could equally apply to a day shift and we fully acknowledge the above. However, following a number of meetings with our CVUHB clinical engineering department and the monitor manufacturer Phillips following receipt of the regulation 28 further amendments have been made to the system to mitigate the risk of this incident happening again.”

Source location

Response from Cardiff and Vale University Health Board
Page 2 · response
Published 14 October 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install matching configurations on monitors across Cardiothoracic clinical wards using a phased approach by 8 December 2024.

Verbatim wording from the response

“Now that this work is complete, the next stage is to adjust the monitor configurations to match the central station and telemetry configuration; Clinical Engineering will visit the clinical areas to install these configurations onto the monitors. This will require a phased approach to maintain patient safety. All clinical wards in the Cardiothoracic Directorate will be complete by the assigned deadline of 8 December 2024.”

Source location

Response from Cardiff and Vale University Health Board
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess and evaluate monitoring configurations across the Health Board and consider whether Cardiothoracic alarm changes should apply more widely.

Verbatim wording from the response

“The subsequent steps after resolving the immediate Regulation 28 actions is to assess and evaluate the configurations across all patient monitoring in CVUHB. In the first instance this will provide us with a more robust understanding of the current configurations. Secondly, we can decide if the changes implemented in the Cardiothoracic areas (yellow priority of leads off/unplugged, and re-alarm for the same) are applicable across the Health Board. The Directors of Nursing have been asked by the Executive Nurse Director to scope and consider this regulation 28 in light of their own clinical areas and this work will be monitored via the Directors of Nursing forum.”

Source location

Response from Cardiff and Vale University Health Board
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement louder alarms, persistent visual alerts, lead-off alarm prioritisation and renewed staff reminders to address unresolved alarms.

Verbatim wording from the response

“(1) Changes to the alarm system have been made following Mr Follon’s death such as making the alarm louder and ensuring a yellow ribbon appears and remains at the top of the monitoring screen until the alarm is reactivated. However, it is still possible for a member of staff to silence the alarm without checking on the patient and the alarm will remain silent until it is physically reactivated by a member of staff.”

Source location

Response from Cardiff and Vale University Health Board
Page 1 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitors are observed regularly throughout shifts and checked through established alarm-setting checklists and additional checks.

Verbatim wording from the response

“(3) The monitors are not checked constantly or even every hour but are checked twice during each shift. During a busy night shift or during handover, if the person silencing the alarm does not attend to the patient at the time the alarm sounds and if the amber ribbon, which now appears on the monitor alerting staff to a “lead off” scenario, goes unnoticed, the risk that a patient will not be monitored for a significant period of time remains.”

Source location

Response from Cardiff and Vale University Health Board
Page 2 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff are not formally permitted to silence alarms before reviewing patients at any time of day or night.

Verbatim wording from the response

“(2) Currently when the alarm is triggered, during the day shift, staff are required to check on the patient prior to the alarm being silenced, during a night shift staff are permitted to silence the alarm prior to checking the patient to reduce noise to a minimum while patients are sleeping. The latter was the position in the instant case when Mr Follon’s lead became detached.”

Source location

Response from Cardiff and Vale University Health Board
Page 2 · response
Published 14 October 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Share the alarm-safety information through the Inquest and HOPE networks to support learning across Wales.

    Stated by Cardiff & Vale University LHBStated plannedThe respondent said that this action was planned when they made their response on 14 October 2024.
  2. 2

    Scope the Regulation 28 concerns across Directors of Nursing’s clinical areas and monitor this work through the Directors of Nursing forum.

    Stated by Cardiff & Vale University LHBStated in progressThe respondent said that this action was in progress when they made their response on 14 October 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the alarm-safety information through the Inquest and HOPE networks to support learning across Wales.

Verbatim wording from the response

“It is also our intention to share this information through the Inquest and HOPE (Head of Patient Experience) networks as this could be beneficial across Wales.”

Source location

Response from Cardiff and Vale University Health Board
Page 3 · response
Published 14 October 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Scope the Regulation 28 concerns across Directors of Nursing’s clinical areas and monitor this work through the Directors of Nursing forum.

Verbatim wording from the response

“The subsequent steps after resolving the immediate Regulation 28 actions is to assess and evaluate the configurations across all patient monitoring in CVUHB. In the first instance this will provide us with a more robust understanding of the current configurations. Secondly, we can decide if the changes implemented in the Cardiothoracic areas (yellow priority of leads off/unplugged, and re-alarm for the same) are applicable across the Health Board. The Directors of Nursing have been asked by the Executive Nurse Director to scope and consider this regulation 28 in light of their own clinical areas and this work will be monitored via the Directors of Nursing forum.”

Source location

Response from Cardiff and Vale University Health Board
Page 3 · response
Published 14 October 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026