PFD report

Khalid Abiaz · Prevention of Future Deaths report

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Issued 20 Jun 2022•Swansea and Neath Port Talbot

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
2

Of 3 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Lack of regular access to ACCT training for bank nurses
    Part of recurring concern: Inadequate competence assurance and induction for agency staffPart of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  2. Failure to apply ACCT opening criteria to information indicating current self-harm or suicide risk
    Part of recurring concern: Ineffective prison suicide and self-harm prevention systemsPart of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
  3. Inadequate frequency and currency of ACCT training for prison officers
    Part of recurring concern: Unreliable ACCT suicide and self-harm prevention processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Prioritise staff with identified concerns for updated ACCT refresher training and provide an ACCT version 6 upskilling session.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 20 September 2022.
  2. Action

    Deliver the new risk-identification training module to fifteen staff working mainly in reception, induction and healthcare.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 20 September 2022.
  3. Action

    Issue guidance on risk identification and schedule additional training on risks, triggers and protective factors for staff in key areas.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 20 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Healthcare staff concerns are addressed by Swansea Bay University Health Board, the healthcare provider at HMP Swansea.

    Stated by HM Prison and Probation ServiceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of regular access to ACCT training for bank nurses

Wider context from the report

“2. I heard evidence from the nurse who saw Khalid on reception. This person is an experienced mental health nurse who is now a charge nurse on bank. The nurse told me that he still does at times work through the bank as a mental health nurse in HMP Swansea. At the time of Khalid’s death the Nurse was the mental health nurse working on reception and he completed the first reception health screen for Khalid and he did not open an ACCT. It was unclear what documents the nurse had seen on reception for Khalid but he did not ask prison staff if he could see any documents. The Nurse gave evidence that even if he had known that there was a suicide warning marker on Khalid’s prison escort record this would not have been enough combined with what Khalid said to him to open an ACCT, he relies on Khalid’s presentation. Khalid had been assessed by a consultant psychiatrist as a significant risk to himself a matter of weeks before he was seen by the Nurse in reception. HMP Swansea prison staff and the Nurse were not aware of this information but even if the Nurse had known this information his evidence was that this would not necessarily have been enough for him to open an ACCT, he would consider presentation. The revised ACCT version 6 and accompanying policy guidance set out above makes clear that an ACCT must be opened by any member of staff who receives information that indicates a prisoner may be currently at risk of self-harm or suicide and that this information may come from a prison escort. The answers of the Nurse raise a concern around the level and adequacy of the training on ACCT. The Nurse stated that he has reflected on his practice but that he still places emphasis on what the prisoner says and how they present when considering whether to open an ACCT. I heard evidence that bank nurses were supervised in the prison but that training on ACCT remained the responsibility of HMP Swansea. I am concerned that bank nurse may not receive access to ACCT training including at the required regularity and I am concerned that unless this happens there remains a risk of similar deaths occurring in the future in HMP Swansea ”

Is this part of a recurring concern?

Yes — Inadequate competence assurance and induction for agency staff; Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply ACCT opening criteria to information indicating current self-harm or suicide risk

Wider context from the report

“2. I heard evidence from the nurse who saw Khalid on reception. This person is an experienced mental health nurse who is now a charge nurse on bank. The nurse told me that he still does at times work through the bank as a mental health nurse in HMP Swansea. At the time of Khalid’s death the Nurse was the mental health nurse working on reception and he completed the first reception health screen for Khalid and he did not open an ACCT. It was unclear what documents the nurse had seen on reception for Khalid but he did not ask prison staff if he could see any documents. The Nurse gave evidence that even if he had known that there was a suicide warning marker on Khalid’s prison escort record this would not have been enough combined with what Khalid said to him to open an ACCT, he relies on Khalid’s presentation. Khalid had been assessed by a consultant psychiatrist as a significant risk to himself a matter of weeks before he was seen by the Nurse in reception. HMP Swansea prison staff and the Nurse were not aware of this information but even if the Nurse had known this information his evidence was that this would not necessarily have been enough for him to open an ACCT, he would consider presentation. The revised ACCT version 6 and accompanying policy guidance set out above makes clear that an ACCT must be opened by any member of staff who receives information that indicates a prisoner may be currently at risk of self-harm or suicide and that this information may come from a prison escort. The answers of the Nurse raise a concern around the level and adequacy of the training on ACCT. The Nurse stated that he has reflected on his practice but that he still places emphasis on what the prisoner says and how they present when considering whether to open an ACCT. I heard evidence that bank nurses were supervised in the prison but that training on ACCT remained the responsibility of HMP Swansea. I am concerned that bank nurse may not receive access to ACCT training including at the required regularity and I am concerned that unless this happens there remains a risk of similar deaths occurring in the future in HMP Swansea ”

Is this part of a recurring concern?

Yes — Ineffective prison suicide and self-harm prevention systems; Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate frequency and currency of ACCT training for prison officers

Wider context from the report

“1. I heard evidence that following a review in 2015 changes to the ACCT document and process were piloted in 10 establishments in 2019 and this included HMP Swansea. As a result a revised ACCT version 6 and accompanying policy guidance was issued. This revised guidance makes clear that an ACCT must be opened by any member of staff who receives information that indicates a prisoner may be currently at risk of self-harm or suicide and that this information may come from a prison escort. However, this requirement is not new. It was clear in my view from the HMP Swansea Suicide and Prevention Policy that was in place at the time of Khalid’s death that a warning marker for suicide on a prison escort record (‘PER’) should result in the opening of an ACCT. The prison officer who saw Khalid first in reception gave evidence that he was an experienced prison officer with over 20 years-experience of working in prisons including 18 years at HMP Swansea. At the time when Khalid came into custody he was an ACCT assessor and remains in this role. He saw Khalid’s PER which stated that Khalid had recently made threats to kill himself and was alleging mental health issues and he saw the NOEMIS transfer report which contained reference to historic ACCTs that Khalid had been in custody and an act of cutting and ligaturing by Khalid 9 months before in December 2015. He did not open an ACCT but referred the nurse who also did not open an ACCT. In his evidence the Prison Officer stated that if a prisoner came into custody now in 2022 with a warning on his PER stating that he has recently made threats to kill himself then this would not be enough to trigger the opening of an ACCT. This view is inconsistent with the mandatory revised ACCT policy guidance that I have set out above. This indicates that the system for training on ACCT in HMP Swansea is inadequate. The Prison Officer could not recall whether his ACCT training was up to date. His training records show that he was ACCT trained in 2005, 2008, 2011 and 2014 and I am told there was training on the new ACCT document that is not recorded in the training records and a further up-skilling session with staff date not specified. I did hear that training was difficult during the Covid 19 pandemic in HMP Swansea, however, ACCT training is required to be carried out with much more frequency than the training provided to the officer on reception and staff should understand that warning markers that require an ACCT to be opened. I am concerned that unless prison officers are provided with frequent ACCT training which is kept up to date then there remains a risk of similar deaths occurring in the future in HMP Swansea. ”

Is this part of a recurring concern?

Yes — Unreliable ACCT suicide and self-harm prevention processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise staff with identified concerns for updated ACCT refresher training and provide an ACCT version 6 upskilling session.

Verbatim wording from the response

“Our policy (Prison Service Instruction 64/2011 Safer Custody) is clear that all staff who have contact with prisoners must undertake training on ACCT, and that refresher training must be provided according to local needs. This training forms part of the initial training undertaken by all Prison Officers. A new version of the training, which includes information about ACCT v6, has recently been produced and a programme is in place to ensure that all staff at HMP Swansea attend this as refresher training by November 2024. In the light of your report, the individuals about whom you have expressed specific concerns will be prioritised for this training, and for an upskilling session specifically related to ACCT v6 that has also been made available by the national Safety Team.”

Source location

Response from HM Prison Probation Service
Page 1 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver the new risk-identification training module to fifteen staff working mainly in reception, induction and healthcare.

Verbatim wording from the response

“In order to improve the identification of risk in new prisoners and to build confidence in decision making around the opening of ACCT documents, fifteen members of staff who predominantly work in the reception area, induction wing, and healthcare received the new training module in July 2022. The Governor has issued guidance on risk identification and the establishment is scheduling additional training focusing on risks, triggers and protective factors for staff working in these key areas.”

Source location

Response from HM Prison Probation Service
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue guidance on risk identification and schedule additional training on risks, triggers and protective factors for staff in key areas.

Verbatim wording from the response

“In order to improve the identification of risk in new prisoners and to build confidence in decision making around the opening of ACCT documents, fifteen members of staff who predominantly work in the reception area, induction wing, and healthcare received the new training module in July 2022. The Governor has issued guidance on risk identification and the establishment is scheduling additional training focusing on risks, triggers and protective factors for staff working in these key areas.”

Source location

Response from HM Prison Probation Service
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request that bank nurses are not deployed in reception and that permanently employed ACCT-trained nursing staff complete initial screenings there.

Verbatim wording from the response

“HMPPS is committed to making ACCT training available to staff working for our partner organisations. At HMP Swansea, healthcare staff are encouraged to access all suicide and self-harm prevention training delivered within the establishment and the new modules will continue to be offered to them. The Governor has also formally requested through the Head of Healthcare, that bank nurses are not deployed in the reception area of the prison and are instead utilised in other areas within the establishment. This is to ensure that permanent nursing staff who have undertaken the ACCT training are allocated to the reception area to complete initial screenings.”

Source location

Response from HM Prison Probation Service
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce updated ACCT training and implement a programme for all HMP Swansea staff to complete refresher training by November 2024.

Verbatim wording from the response

“Our policy (Prison Service Instruction 64/2011 Safer Custody) is clear that all staff who have contact with prisoners must undertake training on ACCT, and that refresher training must be provided according to local needs. This training forms part of the initial training undertaken by all Prison Officers. A new version of the training, which includes information about ACCT v6, has recently been produced and a programme is in place to ensure that all staff at HMP Swansea attend this as refresher training by November 2024. In the light of your report, the individuals about whom you have expressed specific concerns will be prioritised for this training, and for an upskilling session specifically related to ACCT v6 that has also been made available by the national Safety Team.”

Source location

Response from HM Prison Probation Service
Page 1 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make suicide and self-harm prevention training, including new modules, available to partner-organisation staff at HMP Swansea.

Verbatim wording from the response

“HMPPS is committed to making ACCT training available to staff working for our partner organisations. At HMP Swansea, healthcare staff are encouraged to access all suicide and self-harm prevention training delivered within the establishment and the new modules will continue to be offered to them. The Governor has also formally requested through the Head of Healthcare, that bank nurses are not deployed in the reception area of the prison and are instead utilised in other areas within the establishment. This is to ensure that permanent nursing staff who have undertaken the ACCT training are allocated to the reception area to complete initial screenings.”

Source location

Response from HM Prison Probation Service
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and deliver ACCT version 6 training materials and presentations across the prison estate.

Verbatim wording from the response

“As you note in your report, in July 2021 ACCT version 6 (v6) was rolled out across the prison estate. The revised form and guidance are intended to assist staff in providing high quality multidisciplinary care and support to individuals at risk of suicide and self-harm. Training materials and presentations have been produced and delivered across the estate in order to support staff in their understanding and delivery of the ACCT v6 process. This includes risk identification and how best to provide support to individuals.”

Source location

Response from HM Prison Probation Service
Page 1 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make ACCT training mandatory in induction for new prison Health Board staff and provide refresher access.

Verbatim wording from the response

“Furthermore, Health Staff will be rostered to attend the ACCT Awareness training as a matter of priority. Updates on training numbers will be provided by the Health Care lead on a monthly basis via the Quality and Safety forum. Training will be a part of the mandatory induction for new Prison Health Board staff, and refresher training will be accessible to staff also, as and when the prison release dates.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure ACCT training places for medical staff as national training dates are released.

Verbatim wording from the response

“To date, 8 prison health staff have undergone the version 6 ACCT training with 22 staff members remaining. The Health Board are also negotiating securing places for the medical staff on the training. This remains very much on our radar and as the national ACCT training dates are released, securing places will be a priority for the Health Board for those individuals who work in this setting.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reserve two places in each ACCT training session for Health Board staff.

Verbatim wording from the response

“Although the response from the Prison will address the majority of the points you raise in respect of the adequacy of ACCT training, the Health Board has been working closely with the Prison and we are able to confirm that two slots per ACCT training session will be ring fenced going forward for Health Board staff.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prioritise and roster Health Board staff to attend ACCT Awareness training.

Verbatim wording from the response

“Furthermore, Health Staff will be rostered to attend the ACCT Awareness training as a matter of priority. Updates on training numbers will be provided by the Health Care lead on a monthly basis via the Quality and Safety forum. Training will be a part of the mandatory induction for new Prison Health Board staff, and refresher training will be accessible to staff also, as and when the prison release dates.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ACCT version 6 training to eight prison health staff.

Verbatim wording from the response

“To date, 8 prison health staff have undergone the version 6 ACCT training with 22 staff members remaining. The Health Board are also negotiating securing places for the medical staff on the training. This remains very much on our radar and as the national ACCT training dates are released, securing places will be a priority for the Health Board for those individuals who work in this setting.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare staff concerns are addressed by Swansea Bay University Health Board, the healthcare provider at HMP Swansea.

Verbatim wording from the response

“I understand that a response is also being provided by Swansea Bay University Health Board, the healthcare provider at HMP Swansea, so in relation to your concerns about healthcare staff I have limited my comments to explaining the training that HMPPS makes available to our partners.”

Source location

Response from HM Prison Probation Service
Page 1 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for ACCT training adequacy rests with the prison and will be addressed in the prison’s response.

Verbatim wording from the response

“The report highlights your concern around the level and adequacy of the training on ACCT, which falls under the remit of the prison and thus will be addressed separately in the prisons response, but also concerns in respect of a bank nurse employed by SBUHB having access to the ACCT training.”

Source location

Response from Swansea Bay University Hospital
Page 1 · response
Published 20 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Refresh national ACCT case-coordinator training and provide access to previously trained staff within three years.

    Stated by HM Prison and Probation ServiceStated in progressThe respondent said that this action was in progress when they made their response on 20 September 2022.
  2. 2

    Require Health Board bank staff to complete key training, clearances and appropriate training before undertaking reception or screening.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 20 September 2022.
  3. 3

    Report monthly training numbers through the Quality and Safety forum.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 20 September 2022.
  4. 4

    Assign substantive prison staff to undertake reception functions instead of unqualified Health Board bank staff.

    Stated by Swansea Bay University Local Health BoardStated plannedThe respondent said that this action was planned when they made their response on 20 September 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refresh national ACCT case-coordinator training and provide access to previously trained staff within three years.

Verbatim wording from the response

“At national level, the ACCT case co-ordinator training has also been refreshed with the expectation that all previously trained staff will access the new training within three years.”

Source location

Response from HM Prison Probation Service
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Health Board bank staff to complete key training, clearances and appropriate training before undertaking reception or screening.

Verbatim wording from the response

“In addition, the Health Board and HMP Swansea have agreed that Health Board bank staff will no longer undertake the reception or screening function unless they are key trained, have the necessary clearances and have undergone the appropriate training. The substantive prison staff will be detailed to undertake the reception functions.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report monthly training numbers through the Quality and Safety forum.

Verbatim wording from the response

“Furthermore, Health Staff will be rostered to attend the ACCT Awareness training as a matter of priority. Updates on training numbers will be provided by the Health Care lead on a monthly basis via the Quality and Safety forum. Training will be a part of the mandatory induction for new Prison Health Board staff, and refresher training will be accessible to staff also, as and when the prison release dates.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign substantive prison staff to undertake reception functions instead of unqualified Health Board bank staff.

Verbatim wording from the response

“In addition, the Health Board and HMP Swansea have agreed that Health Board bank staff will no longer undertake the reception or screening function unless they are key trained, have the necessary clearances and have undergone the appropriate training. The substantive prison staff will be detailed to undertake the reception functions.”

Source location

Response from Swansea Bay University Hospital
Page 2 · response
Published 20 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026