PFD report

JOAN WRIGHT · Prevention of Future Deaths report

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Issued 17 Dec 2021•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Insufficient availability, workability and accessibility of IT facilities for timely electronic record-keeping
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Trial additional computers on wheels to assess their effect on timely and accurate clinical documentation.

    Stated by Bolton NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 22 December 2021.
  2. Action

    Review ward-round processes and competing demands for computers on wheels, then develop and implement relevant action plans.

    Stated by Bolton NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 December 2021.
  3. Action

    Procure and deploy additional computers on wheels across all wards to improve access to electronic patient records.

    Stated by Bolton NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 22 December 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Equipment deployment was delayed by the global data-chip shortage affecting manufacturing and distribution.

    Stated by Bolton NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient availability, workability and accessibility of IT facilities for timely electronic record-keeping

Wider context from the report

“(1) Both the Divisional Review Report produced by the Trust and oral evidence at the inquest disclosed problems with insufficient workable IT facilities at the hospital to allow for timely record-keeping in patients' electronic notes. I was advised that all clinical staff are supposed to make records in the electronic notes and that no handwritten records are now kept. I heard evidence that staff therefore have to rely on memory, or notes written on scraps of paper, until such time as they can access the electronic records on a computer. This case provided several instances in the care of a single patient where either no notes were made at all of clinical discussions or management plans, or crucial information was omitted. I am concerned that the issues of availability, workability and accessibility of IT equipment for such recording (in the context of a reliance on paperless working) creates a risk of future deaths to other patients where crucial information may go unrecorded. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trial additional computers on wheels to assess their effect on timely and accurate clinical documentation.

Verbatim wording from the response

“Following feedback from clinical staff, around their challenges in accessing the EPR system and associated devices, a working group was established to understand this further. This led to a test trial, which ran throughout May and June 2021, and aimed to consider the impact of supplying two additional two computers on wheels to inpatient wards. Findings, clearly demonstrated the positive impact these additional devices had in supporting staff with inputting timely, and maintaining accurate clinical records.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 2 · response
Published 22 December 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review ward-round processes and competing demands for computers on wheels, then develop and implement relevant action plans.

Verbatim wording from the response

“We acknowledge there have been pressures on IT equipment and the computers on wheels, in particular across the surgical wards, where there have been competing demands from the surgical teams and nursing staff. In addition to the extra equipment ordered, a Steering Group has been established to review ward round processes and the competing demands on the equipment by various clinical staff. The work being undertaken by the Steering Group is expected to be completed by May 2022 with relevant action plans developed and in place.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 3 · response
Published 22 December 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure and deploy additional computers on wheels across all wards to improve access to electronic patient records.

Verbatim wording from the response

“The results were presented to the Senior Nurse Management Team in July 2021 and the Divisional Nurse Directors confirmed the device requirements. In August 2021, Executive approval of the recommendations for additional computers was provided. Following this, in October 2021, a business case, outlining the plan for finance provision and information technology deployment, was approved by the Trusts Capital Revenue Investment Group.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 2 · response
Published 22 December 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct ward visits, educate clinical staff on equipment housekeeping, and audit equipment care, charging and fault reporting.

Verbatim wording from the response

“In addition, following the scoping of existing devices on wards, the Technical Team found that poor care of the equipment and the delay in reporting damaged equipment to the Information Technology Department resulted in avoidable equipment unavailability.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 2 · response
Published 22 December 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deploy the electronic patient record system and associated devices across inpatient areas.

Verbatim wording from the response

“The Electronic Patient Record (EPR) system was deployed to inpatient areas in October 2019. The devices were allocated based on learning from other organisations, workflows, number of beds, ward layout, EPR functionality and existing equipment. The devices included; mobile computer carts, fixed desktop computers, drug trolley laptops, tablets and ‘Patient Status at a Glance’ electronic ‘tracking boards’. This technology was approved by each of our Divisional Leadership Teams and through the governance of the Transformation Board prior to going live with the system.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 2 · response
Published 22 December 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Equipment deployment was delayed by the global data-chip shortage affecting manufacturing and distribution.

Verbatim wording from the response

“An order was placed with suppliers on the 11th November 2021 and since then there has been regular liaison with suppliers in order to secure the earliest available delivery of equipment. Due to the current global shortage of data silicon chips, which is severely affecting the manufacturing of technical equipment, this has delayed delivery of the order. The suppliers have provided a provisional delivery date of June 2022, however this is reliant upon no further delays within the manufacturing and distribution chain. Once the equipment has been delivered the Technical Team will prioritise resources to build and deploy the equipment across all wards, within seven to ten days.”

Source location

2021-0420-Response-from-Royal-Bolton-Hospital_Published
Page 2 · response
Published 22 December 2021

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026