PFD report

Judith Maike OBHOLZER · Prevention of Future Deaths report

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Issued 12 Jul 2024•Inner West London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
6

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised6

  1. Lack of clarity in referral and crisis-support processes for patients receiving private and NHS treatment
    Part of recurring concern: Unreliable NHS-private mental-health discharge and referral arrangementsPart of recurring concern: Unreliable coordination and escalation between care providers and mental health servicesPart of recurring concern: Unreliable coordination of referrals between healthcare teams
  2. Unavailability of GP registration and contact details to medical practitioners
    Part of recurring concern: Failure to maintain accurate patient addresses and primary-care details
  3. Failure to share medical notes and information between private practitioners and NHS providers
    Part of recurring concern: Failure to reliably transfer medical records between healthcare organisationsPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Share crisis-referral information externally through social media, website news articles, and campaign materials.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  2. Action

    Maintain a ratified Private Providers Shared Care Policy defining Trust and private-provider roles and responsibilities.

    Stated by South West London and St George'S Mental Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  3. Action

    Remind staff about the Urgent Care Pathway, checking private treatment and consent, and the Private Providers Shared Care Policy through a Monthly Learning Bulletin and local GP networks.

    Stated by South West London and St George'S Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.9

  1. Position

    Clinical information cannot ordinarily be shared between NHS and private practitioners without explicit patient consent, except where risk makes sharing essential.

    Stated by South West London and St George'S Mental Health NHS TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity in referral and crisis-support processes for patients receiving private and NHS treatment

Wider context from the report

“1. In the course of the evidence it was confirmed that there is a significant pressure on NHS mental health services. It seems likely that there will be an increase in patients obtaining private support while waiting for NHS support (and often only being able to afford such support for a limited time and to a limited extent and doing so only while waiting for NHS support), as happened in this case. Consideration should be given to ensuring that there is sufficient clarity in processes such as referrals and crisis support where private practitioners are providing treatment as well as the NHS, ensuring sharing of information and notes where relevant and necessary and ensuring that the NHS provision is not assessed as unnecessary simply because someone has obtained private support as an interim measure. ”

Is this part of a recurring concern?

Yes — Unreliable NHS-private mental-health discharge and referral arrangements; Unreliable coordination and escalation between care providers and mental health services; Unreliable coordination of referrals between healthcare teams.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of GP registration and contact details to medical practitioners

Wider context from the report

“3. In the course of the evidence it was confirmed that the private consultant psychiatrist was unable to send the urgent letter to Mrs Obholzer’s GP in part because their details had not been provided. Consideration should be given to ensuring that all medical practitioners (private and NHS) can access GP registration details for patients and GP contact details to avoid delays where there is an urgent need to contact a person’s GP. ”

Is this part of a recurring concern?

Yes — Failure to maintain accurate patient addresses and primary-care details.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share medical notes and information between private practitioners and NHS providers

Wider context from the report

“4. In the course of the evidence it was confirmed that there is no sharing of medical notes between private practitioners and NHS providers. This (along with other factors) led to delays in a treatment plan being set by Wandsworth SPA as they had to obtain further details regarding Mrs Obholzer’s CBT from Mrs Obholzer rather than being able to access the notes through a shared system. Consideration should be given to ensuring a system is in place to allow the sharing of medical information between practitioners across Trusts and also between NHS and Private providers. ”

Is this part of a recurring concern?

Yes — Failure to reliably transfer medical records between healthcare organisations; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear urgent and crisis referral pathways from private practitioners to NHS services

Wider context from the report

“2. In the course of the evidence the private consultant psychiatrist gave evidence that he was unable to refer patients directly to NHS provided crisis teams as a direct alternative to informal treatment at a private hospital. The evidence from the South West London and St George’s Mental Health Trust was that direct referrals can be made although the evidence on the exact mechanism was unclear. In Mrs Obholzer’s case, the (apparent) lack of ability of the private consultant psychiatrist to directly refer to the crisis team meant that she did not receive the community crisis support alternative to hospital admission that she required. Consideration should be given to ensuring that the pathway for urgent/crisis referrals from private practitioners to the NHS are clear to all (both for this area and throughout the country) and, if it is not already the case, to ensuring a process that allows private practitioners to arrange crisis support through the NHS directly. ”

Is this part of a recurring concern?

Yes — Unreliable NHS-private mental-health discharge and referral arrangements; Unreliable coordination and escalation between care providers and mental health services; Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to assess NHS mental health provision independently of interim private support

Wider context from the report

“1. In the course of the evidence it was confirmed that there is a significant pressure on NHS mental health services. It seems likely that there will be an increase in patients obtaining private support while waiting for NHS support (and often only being able to afford such support for a limited time and to a limited extent and doing so only while waiting for NHS support), as happened in this case. Consideration should be given to ensuring that there is sufficient clarity in processes such as referrals and crisis support where private practitioners are providing treatment as well as the NHS, ensuring sharing of information and notes where relevant and necessary and ensuring that the NHS provision is not assessed as unnecessary simply because someone has obtained private support as an interim measure. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Pressure on NHS mental health services

Wider context from the report

“1. In the course of the evidence it was confirmed that there is a significant pressure on NHS mental health services. It seems likely that there will be an increase in patients obtaining private support while waiting for NHS support (and often only being able to afford such support for a limited time and to a limited extent and doing so only while waiting for NHS support), as happened in this case. Consideration should be given to ensuring that there is sufficient clarity in processes such as referrals and crisis support where private practitioners are providing treatment as well as the NHS, ensuring sharing of information and notes where relevant and necessary and ensuring that the NHS provision is not assessed as unnecessary simply because someone has obtained private support as an interim measure. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share crisis-referral information externally through social media, website news articles, and campaign materials.

Verbatim wording from the response

“Additionally, we have again shared our crisis information externally, which we do at regular intervals. This includes on social media and in extra places on our website including news articles and in information about our campaigns.”

Source location

Response from SW London Mental Health Trust
Page 5 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a ratified Private Providers Shared Care Policy defining Trust and private-provider roles and responsibilities.

Verbatim wording from the response

“However, in addition to the DH guidance, the Trust has a ‘Private Providers Shared Care Policy’ (Appendix 1) which was ratified in January 2024. This clearly sets out the respective roles and responsibilities of the Trust and private providers. This policy was drafted with input from Consultant Psychiatrists from a private provider and supplements the DH guidance to add specific clarity for the Trust.”

Source location

Response from SW London Mental Health Trust
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff about the Urgent Care Pathway, checking private treatment and consent, and the Private Providers Shared Care Policy through a Monthly Learning Bulletin and local GP networks.

Verbatim wording from the response

“The Trust will remind all staff of the ‘Urgent Care Pathway’ in a Monthly Learning Bulletin article (to be published by October 2024). Staff will also be reminded to regularly check if service users are receiving private treatment and discuss consent to share information. Staff will also be signposted to the Trust’s ‘Private Providers Shared Care Policy’, so they are aware of the process if they are contacted by a private provider regarding a patient in crisis. This policy will also be shared through our local GP networks.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and develop a consent process for recording and sharing information when patients receive both NHS and private care.

Verbatim wording from the response

“However, locally the Trust is reviewing its approach to how information can be shared in line with consent and the confidentiality policy. Naturally, the Trust is not able to share clinical information with a private practitioner (and vice versa) without the explicit consent of the patient, except in rare cases where risk considerations mean information sharing is essential.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make the Private Providers Shared Care Policy accessible on the Trust website and communicate its existence internally and through local GP networks.

Verbatim wording from the response

“The Trust accepts that this policy was not referenced and it appears there was a lack of appreciation that the policy existed during the Inquest. In response to the concern raised in the PFDR, the Trust will ensure this policy is made accessible on the Trust's website (in the GPs/Professionals section of our website) and its existence will be further communicated internally and also through our local GP networks.”

Source location

Response from SW London Mental Health Trust
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve and publish prominent website information directing healthcare professionals to urgent mental-health crisis referrals, including the 24/7 crisis line.

Verbatim wording from the response

“In response to the PFDR, the Trust has reviewed and further improved the information available for all healthcare professionals on the Trust website to ensure it is more easily accessible. The link (button) on the front page of the website is now red to make it even more prominent and marked ‘Urgent Help’ (Home - Website (swlstg.nhs.uk)).”

Source location

Response from SW London Mental Health Trust
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit an additional 8,500 mental health workers to reduce treatment delays and service pressure.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future, we will recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment which will also help ease pressure on busy mental health services. To help reduce the lives lost to suicide, these new workers will be specially trained to support people at risk. More broadly, we will modernize legislation of the Mental Health Act to give greater choice, autonomy, enhanced rights and support, and ensure everyone is treated with dignity and respect throughout treatment.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand urgent and emergency mental health care and access to crisis services.

Verbatim wording from the response

“As part of its Long Term Plan commitments to improve mental health care, NHS England has increased investment in adult and older adult community mental health services by £1 billion per year since 2019/20. Commitments in the plan have also included a significant expansion of urgent and emergency mental health care and access to crisis services.”

Source location

Response from NHS England
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the interface between NHS and non-NHS-funded independent health providers.

Verbatim wording from the response

“Work is also in progress to review the interface between the NHS and non-NHS funded independent health providers. This work is in its infancy, but NHS England can provide an update to the Coroner in due course if this would assist. We understand that the Care Quality Commission (CQC) are also undertaking work regarding standards for online care and are exploring opportunities for better sharing of information both into private sector providers and receiving information back to the patient’s registered GP practice from private providers.”

Source location

Response from NHS England
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase annual investment in adult and older adult community mental health services by £1 billion from 2019/20.

Verbatim wording from the response

“As part of its Long Term Plan commitments to improve mental health care, NHS England has increased investment in adult and older adult community mental health services by £1 billion per year since 2019/20. Commitments in the plan have also included a significant expansion of urgent and emergency mental health care and access to crisis services.”

Source location

Response from NHS England
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with an Expert Advisory Committee to seek approval for independent-sector rollout and consider its scope, exclusions, constraints, and caveats.

Verbatim wording from the response

“The SCR Team at NHS England have undertaken significant work with a number of private sector organisations, including a range of private hospitals and privately funded healthcare services trialling the use of SCRs within settings where they have previously been unavailable, and this work continues. The Team will work with an Expert Advisory Committee to seek full rollout approval within the independent/private sector and consider the scope of this approval and any specific exclusions, constraints, or caveats.”

Source location

Response from NHS England
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue trialling Summary Care Record access with private hospitals and privately funded healthcare services.

Verbatim wording from the response

“The SCR Team at NHS England have undertaken significant work with a number of private sector organisations, including a range of private hospitals and privately funded healthcare services trialling the use of SCRs within settings where they have previously been unavailable, and this work continues. The Team will work with an Expert Advisory Committee to seek full rollout approval within the independent/private sector and consider the scope of this approval and any specific exclusions, constraints, or caveats.”

Source location

Response from NHS England
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clinical information cannot ordinarily be shared between NHS and private practitioners without explicit patient consent, except where risk makes sharing essential.

Verbatim wording from the response

“However, locally the Trust is reviewing its approach to how information can be shared in line with consent and the confidentiality policy. Naturally, the Trust is not able to share clinical information with a private practitioner (and vice versa) without the explicit consent of the patient, except in rare cases where risk considerations mean information sharing is essential.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Access to GP registration and contact details is considered a national issue for the Department of Health or NHS England.

Verbatim wording from the response

“The Trust does not feel able to provide a response to this aspect of the PFDR as access to GP registration details is a national issue. We understand that the response to this concern will come from the DH or NHSE response.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National systems and guidance for information sharing between NHS and private providers are principally matters for NHS England and the Department of Health.

Verbatim wording from the response

“Systems and processes for information sharing between NHS and private providers is principally a consideration for NHSE and the DH who are best placed to provide guidance around the GDPR and confidentiality considerations.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No national or local system provides contact details for every private provider, so referral information cannot feasibly reach all providers.

Verbatim wording from the response

“Unfortunately, there is currently no national or local system which enables the Trust to have the contact details of every private provider operating in its catchment area and, therefore, it is not feasible to provide information about the referral process to all these providers and those we are not aware exists. Furthermore, in Mrs Obholzer’s case, the private provider that gave evidence at the Inquest and who assessed Mrs Obholzer shortly before her death, was not based in the catchment for our Trust.”

Source location

Response from SW London Mental Health Trust
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National review of psychiatric referral pathways is considered a matter for the Department of Health and NHS England.

Verbatim wording from the response

“The Trust notes the Coroner’s desire that this aspect of the PFDR is reviewed from a national perspective and considers that the DH and NHSE will be able to address this within their response.”

Source location

Response from SW London Mental Health Trust
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Private providers can refer patients directly to crisis services through the Mental Health Crisis Line, 111, 999 or A&E.

Verbatim wording from the response

“However, the Trust would like to assure the Coroner that private providers can refer their patients to the Trust’s crisis services when required. Private providers can telephone or make a referral about someone they are concerned for to our crisis services via the Trust’s Mental Health Crisis Line in the same way as a GP or other non-Trust health professional. If a private provider contacts the Mental Health Crisis Line, advice will be provided, and their patient will be directed into the correct care pathway dependent upon the patient’s presentation and risk factors. In an emergency scenario, private providers can also call 999 or 111 and patients are able to attend A&E to access the pathway for crisis services.”

Source location

Response from SW London Mental Health Trust
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for improving information sharing and reviewing the interface between NHS and non-NHS-funded independent providers.

Verbatim wording from the response

“I know that NHS England has outlined to you the work they are taking forward to improve sharing of information and records overall. I understand that work is also in progress at NHS England to review the interface between NHS and non-NHS funded independent health providers, and that NHS England has offered to update you on this important work as it progresses. I assure you, I have written to NHS colleagues to ensure this is driven forward and these points are addressed.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The relevant NHS mental health trust is responsible for providing further information about its emergency referral signposting for private providers.

Verbatim wording from the response

“NHS England has also engaged with South West London and St George’s Mental Health NHS Trust. They have advised us that at the time Judith required NHS crisis support, their website provided clear signposting for private providers needing to make an emergency mental health referral. Since receiving your Report, we also note that they have made this more visually prominent on the website. I will refer you to the Trust for further information, who I understand are issuing their own response to you.”

Source location

Response from NHS England
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for delivering shared care records sits with local Integrated Care Boards.

Verbatim wording from the response

“Responsibility for delivering shared care records sits with local Integrated Care Boards (ICBs). Each ICB’s shared care records are developed in response to the health and care needs of the local area, existing systems, and future planning. This means some of their shared care records are available to neighbouring ICBs, while others are only supported within their own ICB. Future plans include making shared care records link together regardless of where you live or receive care in England. Further information on Integrated Care Boards and Systems can be found here: NHS England » What are integrated care systems?”

Source location

Response from NHS England
Page 2 · response
Published 31 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Review and monitor the PFDR response and its learning through the Trust’s Mortality and Suicide Prevention Committee.

    Stated by South West London and St George'S Mental Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  2. 2

    Provide specialist training for new mental health workers supporting people at risk of suicide.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  3. 3

    Modernize Mental Health Act legislation to provide greater choice, autonomy, enhanced rights and support, and dignified treatment.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  4. 4

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and monitor the PFDR response and its learning through the Trust’s Mortality and Suicide Prevention Committee.

Verbatim wording from the response

“The Trust remains committed to continuous learning and improvement and we are very grateful for all those involved in the Inquest. This PFDR and the response will be reviewed and monitored at the Trust’s Mortality and Suicide Prevention Committee, which is attended by senior representatives from all the Trust’s service lines.”

Source location

Response from SW London Mental Health Trust
Page 6 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specialist training for new mental health workers supporting people at risk of suicide.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future, we will recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment which will also help ease pressure on busy mental health services. To help reduce the lives lost to suicide, these new workers will be specially trained to support people at risk. More broadly, we will modernize legislation of the Mental Health Act to give greater choice, autonomy, enhanced rights and support, and ensure everyone is treated with dignity and respect throughout treatment.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Modernize Mental Health Act legislation to provide greater choice, autonomy, enhanced rights and support, and dignified treatment.

Verbatim wording from the response

“As part of our mission to build an NHS that is fit for the future, we will recruit an additional 8,500 mental health workers to reduce delays and provide faster treatment which will also help ease pressure on busy mental health services. To help reduce the lives lost to suicide, these new workers will be specially trained to support people at risk. More broadly, we will modernize legislation of the Mental Health Act to give greater choice, autonomy, enhanced rights and support, and ensure everyone is treated with dignity and respect throughout treatment.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share key learning nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Judith, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 3 · response
Published 31 July 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026