PFD report

Ryan Louis Ouslem · Prevention of Future Deaths report

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Issued 24 Sep 2024•West Sussex, Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
15

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Ineffective and insufficiently repeated mental health training for police officers
  2. Failure to share all relevant information with mental health practitioners in a timely manner
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable inter-agency information sharing for coordinated care
  3. Lack of joint training between police and mental health services on information sharing
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Expand the LEARN learning management system to record all officers’ training and support compliance follow-up for missed or incomplete courses.

    Stated by Sussex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 25 September 2024.
  2. Action

    Introduce mandatory Mental Health First Aider training for all new recruits as part of induction.

    Stated by Sussex PoliceStated plannedThe respondent said that this action was planned when they made their response on 25 September 2024.
  3. Action

    Provide a detailed mental health presentation as additional refresher training for officers.

    Stated by Sussex PoliceStated completedThe respondent said that this action was complete when they made their response on 25 September 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Joint training with SPFT is not considered workable because its cost and logistical requirements are disproportionate at this stage.

    Stated by Sussex PoliceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective and insufficiently repeated mental health training for police officers

Wider context from the report

“Sussex police were afforded the opportunity to provide information about their training provision after the inquest. I have considered this information and I still have concerns. The police have stated that mental health training has been a particular focus for some time. Despite this an officer with a training role was unable to explain what training that was and when they had received it. It appears to me from the police response that whilst mental health training and resources are offered to existing officers it is still not mandatory. I note that new officers joining will be undergoing accredited mental health training but this has not yet been rolled out. Whatever training and resources have been provided I remain concerned it has not been effective and is not repeated as often as may be required to provide officers with the necessary skills and knowledge. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to share all relevant information with mental health practitioners in a timely manner

Wider context from the report

“The inquest heard evidence from a Street Triage practitioner who was embedded with the police on the 29/07/22. She explained that they are reliant on the police to share relevant information, for example from the police CAD system. In this case not all relevant information was passed to the mental health practitioner in a timely manner. An SPFT witness stated that it was not for them to provide training to the police and that she had not been on any cross-service training. I was informed that a new system of working with the police is being introduced this will be called the ‘Rapid Response Service’ and mental health workers will no longer be embedded with the police. SPFT has provided me with the way the new system is anticipated to function and this has been helpful in understanding the changes. No policy documents yet exist for this system and an SPFT witness told me that how information is to be shared between them and the police service is yet to be ironed out. Some of this service will not be dissimilar to the Street Triage service. I am concerned because this new approach under the ‘Right Care, Right Person’ policy will still need police officers to understand mental health issues in order to know when to pass matters on for mental health services to deal and what information to provide. Despite the significant change of working arrangements there does not appear to have been any joint training undertaken; nor am I informed that any is planned. I am concerned that the importance of sharing all relevant information will not be understood unless each organisation understands what information to provide to the other or what questions to ask. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of joint training between police and mental health services on information sharing

Wider context from the report

“The inquest heard evidence from a Street Triage practitioner who was embedded with the police on the 29/07/22. She explained that they are reliant on the police to share relevant information, for example from the police CAD system. In this case not all relevant information was passed to the mental health practitioner in a timely manner. An SPFT witness stated that it was not for them to provide training to the police and that she had not been on any cross-service training. I was informed that a new system of working with the police is being introduced this will be called the ‘Rapid Response Service’ and mental health workers will no longer be embedded with the police. SPFT has provided me with the way the new system is anticipated to function and this has been helpful in understanding the changes. No policy documents yet exist for this system and an SPFT witness told me that how information is to be shared between them and the police service is yet to be ironed out. Some of this service will not be dissimilar to the Street Triage service. I am concerned because this new approach under the ‘Right Care, Right Person’ policy will still need police officers to understand mental health issues in order to know when to pass matters on for mental health services to deal and what information to provide. Despite the significant change of working arrangements there does not appear to have been any joint training undertaken; nor am I informed that any is planned. I am concerned that the importance of sharing all relevant information will not be understood unless each organisation understands what information to provide to the other or what questions to ask. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of defined information-sharing arrangements for the Rapid Response Service

Wider context from the report

“The inquest heard evidence from a Street Triage practitioner who was embedded with the police on the 29/07/22. She explained that they are reliant on the police to share relevant information, for example from the police CAD system. In this case not all relevant information was passed to the mental health practitioner in a timely manner. An SPFT witness stated that it was not for them to provide training to the police and that she had not been on any cross-service training. I was informed that a new system of working with the police is being introduced this will be called the ‘Rapid Response Service’ and mental health workers will no longer be embedded with the police. SPFT has provided me with the way the new system is anticipated to function and this has been helpful in understanding the changes. No policy documents yet exist for this system and an SPFT witness told me that how information is to be shared between them and the police service is yet to be ironed out. Some of this service will not be dissimilar to the Street Triage service. I am concerned because this new approach under the ‘Right Care, Right Person’ policy will still need police officers to understand mental health issues in order to know when to pass matters on for mental health services to deal and what information to provide. Despite the significant change of working arrangements there does not appear to have been any joint training undertaken; nor am I informed that any is planned. I am concerned that the importance of sharing all relevant information will not be understood unless each organisation understands what information to provide to the other or what questions to ask. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care; Unreliable operational liaison between police and mental health services for safety-critical risk management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure police officers understand mental health issues and referral information requirements

Wider context from the report

“The inquest heard evidence from a Street Triage practitioner who was embedded with the police on the 29/07/22. She explained that they are reliant on the police to share relevant information, for example from the police CAD system. In this case not all relevant information was passed to the mental health practitioner in a timely manner. An SPFT witness stated that it was not for them to provide training to the police and that she had not been on any cross-service training. I was informed that a new system of working with the police is being introduced this will be called the ‘Rapid Response Service’ and mental health workers will no longer be embedded with the police. SPFT has provided me with the way the new system is anticipated to function and this has been helpful in understanding the changes. No policy documents yet exist for this system and an SPFT witness told me that how information is to be shared between them and the police service is yet to be ironed out. Some of this service will not be dissimilar to the Street Triage service. I am concerned because this new approach under the ‘Right Care, Right Person’ policy will still need police officers to understand mental health issues in order to know when to pass matters on for mental health services to deal and what information to provide. Despite the significant change of working arrangements there does not appear to have been any joint training undertaken; nor am I informed that any is planned. I am concerned that the importance of sharing all relevant information will not be understood unless each organisation understands what information to provide to the other or what questions to ask. ”

Is this part of a recurring concern?

Yes — Failure to ensure frontline personnel recognise mental-health indicators; Insufficient detail in referrals for safe risk assessment and prioritisation; Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises; Unreliable mental health referral pathways; Unreliable operational liaison between police and mental health services for safety-critical risk management.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of mandatory mental health training for existing officers and rollout of accredited training for new officers

Wider context from the report

“Sussex police were afforded the opportunity to provide information about their training provision after the inquest. I have considered this information and I still have concerns. The police have stated that mental health training has been a particular focus for some time. Despite this an officer with a training role was unable to explain what training that was and when they had received it. It appears to me from the police response that whilst mental health training and resources are offered to existing officers it is still not mandatory. I note that new officers joining will be undergoing accredited mental health training but this has not yet been rolled out. Whatever training and resources have been provided I remain concerned it has not been effective and is not repeated as often as may be required to provide officers with the necessary skills and knowledge. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Expand the LEARN learning management system to record all officers’ training and support compliance follow-up for missed or incomplete courses.

Verbatim wording from the response

“Going forwards, we are expanding the roll out of our LEARN platform, our new learning management system. Currently, all training attended by new recruits is recorded to ensure they complete necessary modules. This is now being expanded to record and capture all training to all officers, allowing us to review completion and missed courses more effectively.”

Source location

Response from Sussex Police 2
Page 3 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce mandatory Mental Health First Aider training for all new recruits as part of induction.

Verbatim wording from the response

“In addition to the training currently outlined by ████████ we are also introducing, from January 2025, Mental Health First Aider training to all new recruits. This is comprehensive and consists of a number of packages that will be delivered as part of their induction course which is bespoke to their future role. Attendance is mandatory.”

Source location

Response from Sussex Police 2
Page 1 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a detailed mental health presentation as additional refresher training for officers.

Verbatim wording from the response

“Most recently, and going forwards, a detailed presentation has been included which covers poor mental health and the complexities faced by officers, serving as additional refresher training (appendix 6).”

Source location

Response from Sussex Police 2
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out mandatory “Mental Health and the Police” e-learning to specified officers and staff, recording completion and monitoring compliance.

Verbatim wording from the response

“Work continues with the Sussex Police Learning & Professional Development Team (L&PD) to roll out a mandated training package via the College Learn Training Platform. As referenced in Mr Gordon’s statement, “Mental Health and the Police” is a 90-minute e-learning package produced by the College of Policing. It was initially rolled out to Response Officers in Winter 2021, and Autumn of 2022, but completion will now be mandatory for the following officers and staff:”

Source location

Response from Sussex Police 1
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a two-day accredited mental health course for new officers and offer additional places to longer-serving officers.

Verbatim wording from the response

“Moving forwards, all new Police officers joining Sussex Police via initial entry routes will be completing a two-day mental health course, which is an accredited qualification – “Level 3 in Supervision of Mental Health”. The anticipated rollout is from January 2025 and the qualification will give officers the opportunity to spend more time on the techniques of talking to people presenting with a mental health condition and will involve completion of related scenarios.”

Source location

Response from Sussex Police 1
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mental health training through existing force-wide training programmes.

Verbatim wording from the response

“Mental Health Training at Sussex Police”

Source location

Response from Sussex Police 1
Page 1 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer Divisional Coaching Unit staff into Neighbourhood Policing Teams so their mandatory training aligns with those teams.

Verbatim wording from the response

“It is however accepted that currently, PC ████████’s role in the Divisional Coaching Unit (DCU) does not necessarily capture all CPD Training and Professional Development Days, as her role is not classed as a Response Officer nor Neighbourhood Policing Officer, for whom training is mandated. Officers within the DCU can attend CPD Training but is dependent on their awareness that the CPD sessions are being run.”

Source location

Response from Sussex Police 1
Page 3 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring information sharing between the Trust and Sussex Police through the Rapid Response Service.

Verbatim wording from the response

“Prior to the launch of the RRS, representatives from the Trust met with Sussex Police's Mental Health Lead and a representative from West Sussex Fire and Rescue Service on 16 July 2024 which enabled a discussion of how it was anticipated the RRS would function when launched on 4 November 2024. One of the conclusions from the meeting was that there is scope for improvement of the flow of information between the police and mental health services and I address below the action the Trust has taken (and will continue to monitor) to make these improvements.”

Source location

Response from Sussex Partnership NHS Trust
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the newly implemented Rapid Response Service through a single point of contact to support consistent guidance and information sharing with police.

Verbatim wording from the response

“The soft launch of the RRS went live on 4 November 2024.”

Source location

Response from Sussex Partnership NHS Trust
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue discussions with Sussex Police about providing cross-training on mental health-related matters.

Verbatim wording from the response

“Joint Training The trust is not commissioned to provide training to Sussex Police and they employ their own Mental Health specialist. However I wish to assure you that this is not a bar to the Trust providing support to Sussex Police with mental health related training. I am able to advise you that immediately following the inquest, the Trust contacted Sussex Police to open the door to discussions about how we may approach cross training and these discussions are ongoing.”

Source location

Response from Sussex Partnership NHS Trust
Page 3 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a trust-wide Standard Operational Procedure covering partner contact arrangements, risk management, documentation, information sources and evidence-based decisions.

Verbatim wording from the response

“A trust wide Standard Operational Procedure for the RRS is being developed which will provide guidance to staff working within the RRS. This will embed the expectations placed”

Source location

Response from Sussex Partnership NHS Trust
Page 2 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Joint training with SPFT is not considered workable because its cost and logistical requirements are disproportionate at this stage.

Verbatim wording from the response

“We have carefully considered whether joint training with SPFT could provide anything additional which could assist officers when referring matters and providing information to them, however we do not believe it is workable step and the cost and logistics of doing so would not be proportionate at this stage.”

Source location

Response from Sussex Police 2
Page 3 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The operational Blue Light Line and existing policy are sufficient; police officers will not need to change practice when Rapid Response launches.

Verbatim wording from the response

“As it stands, the Rapid Assessment Service or Rapid Response will be accessed by our officers via the Blue Light Line. The Blue Light Line is already operational, and it is current policy to utilise this service when dealing with a mental health incident. The Blue Light Line retains records of the contact and ensures information is correctly processed. There will be no change in practice required for police officers when the Rapid Response Service is launched, and it anticipated it will enhance the offer of service from the Blue Light Line.”

Source location

Response from Sussex Police 1
Page 1 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is not commissioned to provide training to Sussex Police, which employs its own mental health specialist.

Verbatim wording from the response

“Joint Training The trust is not commissioned to provide training to Sussex Police and they employ their own Mental Health specialist. However I wish to assure you that this is not a bar to the Trust providing support to Sussex Police with mental health related training. I am able to advise you that immediately following the inquest, the Trust contacted Sussex Police to open the door to discussions about how we may approach cross training and these discussions are ongoing.”

Source location

Response from Sussex Partnership NHS Trust
Page 3 · response
Published 25 September 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Issue regular briefings to officers reinforcing the importance of using the Blue Light Line.

    Stated by Sussex PoliceStated completedThe respondent said that this action was complete when they made their response on 25 September 2024.
  2. 2

    Hold ongoing discussions with Sussex Partnership NHS Foundation Trust about reciprocal support for mental health training.

    Stated by Sussex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 25 September 2024.
  3. 3

    Record attendance at mental health training and professional development sessions.

    Stated by Sussex PoliceStated plannedThe respondent said that this action was planned when they made their response on 25 September 2024.
  4. 4

    Participate collaboratively in reviewing and shaping the Rapid Assessment Service with NHS colleagues and partner organisations.

    Stated by Sussex PoliceStated in progressThe respondent said that this action was in progress when they made their response on 25 September 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    SPFT retains responsibility for the latest information on Rapid Assessment Service timescales, service specification and scope.

    Stated by Sussex PoliceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue regular briefings to officers reinforcing the importance of using the Blue Light Line.

Verbatim wording from the response

“We put out regular briefings on the importance of using the Blue Light Line (the most recent can be found at Appendix 7).”

Source location

Response from Sussex Police 2
Page 4 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold ongoing discussions with Sussex Partnership NHS Foundation Trust about reciprocal support for mental health training.

Verbatim wording from the response

“However, following Ryan’s inquest, discussions have been held with our SPFT partners to see if any support can be provided to either organisation from the other in relation to training. These discussions are ongoing.”

Source location

Response from Sussex Police 2
Page 4 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record attendance at mental health training and professional development sessions.

Verbatim wording from the response

“PC ████████ may have also attended the CPD training sessions, as outlined, again, in ████████’s supplementary statement. However, as has been identified, attendance at the training is not always captured. I am pleased to say that steps have been taken to address this issue, and going forwards, attendance will be recorded.”

Source location

Response from Sussex Police 1
Page 3 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Participate collaboratively in reviewing and shaping the Rapid Assessment Service with NHS colleagues and partner organisations.

Verbatim wording from the response

“You have requested information from Sussex Police and SPFT regarding plans for roll out of the SPFT “Rapid Assessment Service” where practitioners from the Trust will be attending police calls which have a mental health element (where requested). In line with this, you would also like to know how information is to be shared between agencies.”

Source location

Response from Sussex Police 1
Page 1 · response
Published 25 September 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

SPFT retains responsibility for the latest information on Rapid Assessment Service timescales, service specification and scope.

Verbatim wording from the response

“Whilst Sussex Police are an active participant in the review, SPFT retain the latest information regarding timescales, service specification and service scope.”

Source location

Response from Sussex Police 1
Page 1 · response
Published 25 September 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026