PFD report

Luke Mervyn WHITELAW · Prevention of Future Deaths report

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Issued 27 Nov 2023•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
7

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised7

  1. Risk formulations failing to incorporate current and historic or contextual risks and mood ratings linked to interventions
  2. Failure to re-admit patients to hospital when indicated
    Part of recurring concern: Failure to provide timely hospital admission
  3. Lack of a meaningful plan to address identified safety concerns
    Part of recurring concern: Failure to establish effective plans to address identified safety concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Audit risk-assessment quality and prevent unsupported low, medium or high risk stratification.

    Stated by Oxleas NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 6 December 2023.
  2. Action

    Ringfence team time for complex-case discussions and facilitate weekly formulation and risk-assessment sessions.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2023.
  3. Action

    Update the acute mental health patient-flow and bed-management policy to guide inpatient admission decisions.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Risk formulations failing to incorporate current and historic or contextual risks and mood ratings linked to interventions

Wider context from the report

“(3) The Oxleas NHS Foundation Trust’s Serious Incident Investigation Report, dated 8 September 2023, identified numerous matters and learning points, including, but not limited to the following: • There had been a lack of “professional curiosity” in the assessment and planning of Mr Whitelaw’s care and treatment • “Discussions and assessments of risk should be clearly documented” • “Risk formulations should consider both current and historic/contextual risks and incorporate ratings of mood to ensure that these are not used in isolation and are linked with appropriate interventions” • There were “missed opportunities identified in relation to LW’s self-reported deterioration following his discharge from hospital which do not appear to have been fully explored.” However, the Serious Incident Investigation Report does include any plan to address the concerns it identified. As such, there insufficient reassurance that there is plan to address the matters in a meaningful way moving forward. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to re-admit patients to hospital when indicated

Wider context from the report

“(1) Mr Lockwood’s re-admission to hospital was indicated as early as 2 February 2023; however, he was not re-admitted to hospital, informally or otherwise. ”

Is this part of a recurring concern?

Yes — Failure to provide timely hospital admission.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a meaningful plan to address identified safety concerns

Wider context from the report

“(3) The Oxleas NHS Foundation Trust’s Serious Incident Investigation Report, dated 8 September 2023, identified numerous matters and learning points, including, but not limited to the following: • There had been a lack of “professional curiosity” in the assessment and planning of Mr Whitelaw’s care and treatment • “Discussions and assessments of risk should be clearly documented” • “Risk formulations should consider both current and historic/contextual risks and incorporate ratings of mood to ensure that these are not used in isolation and are linked with appropriate interventions” • There were “missed opportunities identified in relation to LW’s self-reported deterioration following his discharge from hospital which do not appear to have been fully explored.” However, the Serious Incident Investigation Report does include any plan to address the concerns it identified. As such, there insufficient reassurance that there is plan to address the matters in a meaningful way moving forward. ”

Is this part of a recurring concern?

Yes — Failure to establish effective plans to address identified safety concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to act on urgent psychiatric review referrals

Wider context from the report

“(2) A verbal referral was made for Mr Whitelaw to be urgently reviewed by a psychiatrist following the appointment on 2 February 2023, but not acted on. ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to clearly document risk discussions and assessments

Wider context from the report

“(3) The Oxleas NHS Foundation Trust’s Serious Incident Investigation Report, dated 8 September 2023, identified numerous matters and learning points, including, but not limited to the following: • There had been a lack of “professional curiosity” in the assessment and planning of Mr Whitelaw’s care and treatment • “Discussions and assessments of risk should be clearly documented” • “Risk formulations should consider both current and historic/contextual risks and incorporate ratings of mood to ensure that these are not used in isolation and are linked with appropriate interventions” • There were “missed opportunities identified in relation to LW’s self-reported deterioration following his discharge from hospital which do not appear to have been fully explored.” However, the Serious Incident Investigation Report does include any plan to address the concerns it identified. As such, there insufficient reassurance that there is plan to address the matters in a meaningful way moving forward. ”

Is this part of a recurring concern?

Yes — Unreliable documentation of safety risk assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of professional curiosity in assessment and care planning

Wider context from the report

“(3) The Oxleas NHS Foundation Trust’s Serious Incident Investigation Report, dated 8 September 2023, identified numerous matters and learning points, including, but not limited to the following: • There had been a lack of “professional curiosity” in the assessment and planning of Mr Whitelaw’s care and treatment • “Discussions and assessments of risk should be clearly documented” • “Risk formulations should consider both current and historic/contextual risks and incorporate ratings of mood to ensure that these are not used in isolation and are linked with appropriate interventions” • There were “missed opportunities identified in relation to LW’s self-reported deterioration following his discharge from hospital which do not appear to have been fully explored.” However, the Serious Incident Investigation Report does include any plan to address the concerns it identified. As such, there insufficient reassurance that there is plan to address the matters in a meaningful way moving forward. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to fully explore reported deterioration after hospital discharge

Wider context from the report

“(3) The Oxleas NHS Foundation Trust’s Serious Incident Investigation Report, dated 8 September 2023, identified numerous matters and learning points, including, but not limited to the following: • There had been a lack of “professional curiosity” in the assessment and planning of Mr Whitelaw’s care and treatment • “Discussions and assessments of risk should be clearly documented” • “Risk formulations should consider both current and historic/contextual risks and incorporate ratings of mood to ensure that these are not used in isolation and are linked with appropriate interventions” • There were “missed opportunities identified in relation to LW’s self-reported deterioration following his discharge from hospital which do not appear to have been fully explored.” However, the Serious Incident Investigation Report does include any plan to address the concerns it identified. As such, there insufficient reassurance that there is plan to address the matters in a meaningful way moving forward. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit risk-assessment quality and prevent unsupported low, medium or high risk stratification.

Verbatim wording from the response

“• The team managers, with the support of the Practice Development nurses, audit the quality of risk assessments and to ensure that practitioners are not stratifying risks as low, medium or high.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ringfence team time for complex-case discussions and facilitate weekly formulation and risk-assessment sessions.

Verbatim wording from the response

“• Protected time ringfenced for the team to prioritise discussion of complex cases.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the acute mental health patient-flow and bed-management policy to guide inpatient admission decisions.

Verbatim wording from the response

“Oxleas Acute Mental Health Patient Flow and Bed Management policy (updated in December 2023) provides guidance on the purpose of an inpatient admission; and actions to be taken when Crisis Resolution and Home Treatment Team (CRHTT) identify that someone’s clinical needs indicate that”

Source location

Response from Oxleas NHS Foundation Trust
Page 1 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train clinicians to document medication and medical-review discussions, decisions, participants, timings and outcomes.

Verbatim wording from the response

“We have discussed with the team members of CRHTT the need to precisely document discussions about medication or medical review in future (i.e. to outline date and time of discussion, who was involved in the discussion, and the outcome that was agreed). Since this time, significant discussion and training has taken place with all clinicians in this team to document key discussions and decisions – including when the clinical needs changes to the point that inpatient care is indicated. Training and discussion has also taken place during 2023 and into 2024 with the consultant psychiatrists, managers and clinical staff about meaningful discussion and documentation of same, and consideration of written notes.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train and accredit crisis-resolution and home-treatment staff in DICES risk assessment and management.

Verbatim wording from the response

“The Greenwich CRHTT has received DICES training, delivered by Association of Psychological Therapies. DICE Risk Assessment and Management System helps a practitioner assess risk using a system of checklist whereby all the risks that a client in crisis may be susceptible to are asked and explored by the practitioner.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and monitor an improvement plan addressing clinical-care, risk-assessment, documentation and reflective-practice gaps.

Verbatim wording from the response

“In 2023 an improvement plan was put in pace for this clinical team to address gaps which were identified during the investigation and gaps which were identified as a result of day-to-day oversight. This plan is monitored by the service director and the clinical director for the Acute & Crisis Directorate and will continue until such time that we are satisfied that the care provided is to the standard needed, and for at least until July 2024.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Trust electronic-record risk-assessment template to support improved risk assessment, formulation, communication and recording.

Verbatim wording from the response

“• On a trust wide basis, work is underway to review the Trust Risk assessment template on the electronic patient record. This will support the embedding of the fresh approach to risk assessment, formulation, communication and recording.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Support Greenwich Home Treatment Team staff to apply DICES learning in daily practice.

Verbatim wording from the response

“• In addition, the Practice Development Nurse and Quality Improvement lead have been supporting the Greenwich HTT to apply the learning into day-to-day practice”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the Heads Together skills-development programme focused on assessment, risk assessment and robust formulation.

Verbatim wording from the response

“• The “Heads Together” CRHTT skills and development programme to improve skills competencies is ongoing with the Greenwich Home Treatment with a focus on assessments, risk assessments and robust formulations.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a single crisis-assessment form capturing the person’s journey and prior assessment information in the clinical record.

Verbatim wording from the response

“We have also had intensive engagement with clinicians and the transformation team to co- design a single crisis assessment form that allows to capture a person journey /story in one single document on the patient recording system. This would prompt clinicians to add to assessment that was carried out previously which reduce the risks of clinicians not considering the full information on what has been happening in that person care. The form has recently gone live on the Patient clinical record as of 22 January 2024 and is on testing phase for which we are collecting feedback.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 6 December 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Provide further DICES training for additional crisis-resolution and home-treatment staff.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 December 2023.
  2. 2

    Begin assessing individual clinicians’ clinical competencies to identify skills and training gaps.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 6 December 2023.
  3. 3

    Provide senior clinical leadership, psychological consultation and reflective-practice support to crisis teams.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 6 December 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide further DICES training for additional crisis-resolution and home-treatment staff.

Verbatim wording from the response

“• More training is planned in early 2024 for further staff.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Begin assessing individual clinicians’ clinical competencies to identify skills and training gaps.

Verbatim wording from the response

“• Similar to the approach we used in similar clinical teams, the practice development nurses will now begin a process to demonstrate clinical competency of individual clinicians- identifying general gaps in skills and training.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 6 December 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide senior clinical leadership, psychological consultation and reflective-practice support to crisis teams.

Verbatim wording from the response

“The Clinical Lead and the local managers attend the daily MDT to provide senior clinical leadership and guidance on clinical discussions. In addition, the team have access to the Head of psychology also provides direct clinical input and consultation to the team from August 2023. The team have regular reflective practice to have a protective space to share any learning and best practice to continue to foster an environment for continuous leaning and improvement for clinical practice.”

Source location

Response from Oxleas NHS Foundation Trust
Page 4 · response
Published 6 December 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026