PFD report

Margaret Walker · Prevention of Future Deaths report

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Issued 25 Mar 2014•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to appropriately record patients’ medical conditions and blood test readings in clinical notes
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Failure to apply an available defibrillator promptly during resuscitation
    Part of recurring concern: Unreliable defibrillator operation during resuscitationPart of recurring concern: Unreliable emergency response to patient collapsePart of recurring concern: Unreliable resuscitation preparedness and response during cardiac arrest
  3. Delays in obtaining patients’ previous diabetes medication regimes
    Part of recurring concern: Failure to incorporate relevant clinical history and diagnoses into care decisionsPart of recurring concern: Unreliable admission assessment of patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Address resuscitation competency of staff involved in the incident through specific Trust competency processes.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  2. Action

    Address staff competency in accurate, timely clinical-note recording through supervision and additional training.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  3. Action

    Include routine Summary Care Record access in the new clinical IT system work plan.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 25 March 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Existing processes and systems ensure clinical records are maintained in accordance with Trust policies and procedures.

    Stated by North West Boroughs Healthcare NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to appropriately record patients’ medical conditions and blood test readings in clinical notes

Wider context from the report

“(2) Information concerning Mrs Walker’s medical condition and blood test readings was not appropriately recorded in her clinical notes. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to apply an available defibrillator promptly during resuscitation

Wider context from the report

“(3) When Mrs Walker was found unresponsive at approximately 6.00am on the morning of the 7th August 2012, cardio-pulmonary resuscitation was appropriately commenced and continued and a defibrillator was obtained. However the defibrillator was not applied prior to the arrival of ambulance personnel who then applied their own defibrillator, which did not reveal a heart rhythm suitable for a shock to be given. ”

Is this part of a recurring concern?

Yes — Unreliable defibrillator operation during resuscitation; Unreliable emergency response to patient collapse; Unreliable resuscitation preparedness and response during cardiac arrest.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in obtaining patients’ previous diabetes medication regimes

Wider context from the report

“(1) Following Mrs Walker’s admission to the Sephton Unit at Leigh Infirmary as a detained patient on 4th March 2012, details of her previous medication regime for her diabetes were not sought until the 6th August 2012. When these details were obtained on the 6th August 2012, information concerning the medication was passed to relevant clinical staff but information concerning what blood test results were acceptable for her was not so passed. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant clinical history and diagnoses into care decisions; Unreliable admission assessment of patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to pass acceptable blood test result parameters to relevant clinical staff

Wider context from the report

“(1) Following Mrs Walker’s admission to the Sephton Unit at Leigh Infirmary as a detained patient on 4th March 2012, details of her previous medication regime for her diabetes were not sought until the 6th August 2012. When these details were obtained on the 6th August 2012, information concerning the medication was passed to relevant clinical staff but information concerning what blood test results were acceptable for her was not so passed. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address resuscitation competency of staff involved in the incident through specific Trust competency processes.

Verbatim wording from the response

“In this case, while the staff involved in the incident were compliant with their mandatory training requirements they had not appropriately followed the Trust approved Resuscitation policy and procedures in relation to the use of the automated external defibrillator. I would like to reassure you that this has been addressed with the staff in question who has undergone specific Trust processes in relation to their competency.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Address staff competency in accurate, timely clinical-note recording through supervision and additional training.

Verbatim wording from the response

“In this instance the staff involved in this case did not follow policies and procedures and did not record the clinical information they had in the correct place. The competency of these staff to undertake the accurate and timely recording of information within clinical notes has been addressed through supervision and additional training.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include routine Summary Care Record access in the new clinical IT system work plan.

Verbatim wording from the response

“Routine access to the Summary Care Record is included in the work plan for the Trust’s new Clinical IT system (RiO). Specifically this will improve medicines reconciliation out of routine working hours.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct annual resuscitation practice drills including automated external defibrillator use and document competency outcomes.

Verbatim wording from the response

“In line with NPSA and RCUK guidelines, it is recommended that services undertake practice drills to support further learning within the clinical environment. The Trust operates an annual practice drill schedule that includes use of an automated external defibrillator. Practice drills are undertaken by the Trust resuscitation trainers to ensure correct standards of practice are demonstrated. Staff are assessed against the RCUK competency framework during practice drills; the outcomes of practice drills are documented to identify areas of good practice and areas requiring improvement. Local actions plans are agreed to address any areas of concern. Records are available which evidence that Sephton Ward have had 4 practice drills completed between November 2012 and January 2014.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement regular auditing and reporting of medicines reconciliation failures.

Verbatim wording from the response

“The Medicines Management Team provide services on our in-patient wards daily (Monday-Friday) to support a number of functions including medicines reconciliation. The team’s work is audited regularly and the accuracy of their work is assured. The Trust has developed and put in place a process to regularly audit and to report any failings in the medicines reconciliation process.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate Trust-wide Managers Briefing Notes reinforcing clinical information-recording requirements.

Verbatim wording from the response

“The Trust has also produced a number of Managers Briefing Notes (MBN’s), circulated Trust wide, reinforcing the importance of recording information in clinical notes, these include:”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct records audits and re-audits, communicate identified improvements, and action them through team managers.

Verbatim wording from the response

“In addition, the Trust has also introduced care quality records audits for each named practitioner, which is undertaken by the ward leadership team. The audits enable managers to identify the level of completeness and to address any areas of concern, including incomplete assessments. Record keeping audits and re-audits are undertaken by the Trusts Records Team and identified improvements from these audits are communicated and actioned by the Team Managers.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Medicines Management Team access to electronic Summary Care Records.

Verbatim wording from the response

“Your letter states that Mrs Walker was admitted on 4 March 2012; however I would like to confirm that Mrs Walker was admitted as a detained patient on 4 August 2012. I note your concerns with the apparent delay in obtaining an accurate medication regime. 6 August 2012 was a Monday and while it was a significant delay (up to 48-hours after admission), it was the earliest possibility at that time for obtaining GP practice held information needed to complement other information sources to establish an accurate medication regime. Recently members of the Medicines Management Team have gained access to the electronic Summary Care Record for patients; this links to GP practices and provides access to the”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 1 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce practitioner-level care-quality-record audits led by ward leadership teams.

Verbatim wording from the response

“In addition, the Trust has also introduced care quality records audits for each named practitioner, which is undertaken by the ward leadership team. The audits enable managers to identify the level of completeness and to address any areas of concern, including incomplete assessments. Record keeping audits and re-audits are undertaken by the Trusts Records Team and identified improvements from these audits are communicated and actioned by the Team Managers.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue further guidance clarifying medicines reconciliation responsibilities.

Verbatim wording from the response

“The Trust recognises the vital importance of the recording and sharing of accurate information with regard to medication. This is covered within our core training programme on our medicines policy. As a result of this case we have reviewed our policy and processes and will be issuing further guidance to raise awareness of the medicines reconciliation process and particularly the specific responsibilities of staff with regard to this.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 1 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing processes and systems ensure clinical records are maintained in accordance with Trust policies and procedures.

Verbatim wording from the response

“I would like to reassure you that processes and systems are in place to ensure that records are kept in line with Trust policies and procedures. There are Trust approved documents for recording of vital signs and charts for the monitoring of Blood Glucose.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The admission date was 4 August 2012, and obtaining GP medication information on 6 August was the earliest possibility at that time.

Verbatim wording from the response

“Your letter states that Mrs Walker was admitted on 4 March 2012; however I would like to confirm that Mrs Walker was admitted as a detained patient on 4 August 2012. I note your concerns with the apparent delay in obtaining an accurate medication regime. 6 August 2012 was a Monday and while it was a significant delay (up to 48-hours after admission), it was the earliest possibility at that time for obtaining GP practice held information needed to complement other information sources to establish an accurate medication regime. Recently members of the Medicines Management Team have gained access to the electronic Summary Care Record for patients; this links to GP practices and provides access to the”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 1 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff involved in the resuscitation incident complied with mandatory training requirements; the failure concerned following approved procedures instead.

Verbatim wording from the response

“In line with National Patient Safety Agency (NPSA) RRO10 “Resuscitation in Mental Health and Learning Disability inpatient settings” (November 2008) and Resuscitation Council UK (RCUK) requirements, all medical staff and registered nurses working within inpatient settings are expected to be competent to the standard of Immediate Life Support (ILS). All support workers are expected to be competent to the standard of Basic Life Support (BLS).”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. 1

    Provide direct physical-health service input to Leigh wards through the Hospital at Home partnership.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  2. 2

    Implement Trust-wide physical-health and diabetes initiatives in inpatient facilities through the completed incident action plan.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  3. 3

    Introduce Diabetes Link Nurses and Associates as qualified and non-qualified diabetes leads within teams.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  4. 4

    Pilot a Modified Early Warning System for deteriorating patients on adult and older people’s wards.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 25 March 2014.
  5. 5

    Update clinical-skills and physical-health-assessment policies and establish a dedicated intranet information page.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  6. 6

    Develop physical-health competency and self-declaration processes linked to performance reviews and training needs.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.
  7. 7

    Develop diabetes guidelines supporting nursing delivery of inpatient diabetes care.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 25 March 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide direct physical-health service input to Leigh wards through the Hospital at Home partnership.

Verbatim wording from the response

“• Hospital at Home service – This is a partnership initiative between the Trust and Wrightington, Wigan and Leigh NHS Foundation Trust that provides direct input from physical health services at Leigh Infirmary site to the wards at Leigh.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 4 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement Trust-wide physical-health and diabetes initiatives in inpatient facilities through the completed incident action plan.

Verbatim wording from the response

“Further to the completion of the Serious Untoward Incident report in relation to this case, an action plan was developed by the Business Manager. I can confirm that these actions have been completed and led to the implementation of Trust wide initiatives in relation to the”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce Diabetes Link Nurses and Associates as qualified and non-qualified diabetes leads within teams.

Verbatim wording from the response

“• Diabetes Link Nurses/Associates – This initiative was introduced across the Trust and identified both qualified and non-qualified staff to act as Diabetes leads within their teams.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 4 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot a Modified Early Warning System for deteriorating patients on adult and older people’s wards.

Verbatim wording from the response

“key elements of managing patients with co-morbid physical health problems. All Trust policies and procedure for clinical skills and physical health assessments have been updated and there is a dedicated page on the intranet containing this and other useful information. We are also piloting a Modified Early Warning System (MEWS) for the deteriorating patient on both our adult and older people’s wards with the aim of rolling this out to all in-patient areas.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update clinical-skills and physical-health-assessment policies and establish a dedicated intranet information page.

Verbatim wording from the response

“key elements of managing patients with co-morbid physical health problems. All Trust policies and procedure for clinical skills and physical health assessments have been updated and there is a dedicated page on the intranet containing this and other useful information. We are also piloting a Modified Early Warning System (MEWS) for the deteriorating patient on both our adult and older people’s wards with the aim of rolling this out to all in-patient areas.”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 3 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop physical-health competency and self-declaration processes linked to performance reviews and training needs.

Verbatim wording from the response

“A key improvement in 2013-14 has been the development of the physical health competencies process, including a competency self-declaration process linked to performance reviews and training needs identification, to ensure that our staff understand the”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 2 · response
Published 25 March 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop diabetes guidelines supporting nursing delivery of inpatient diabetes care.

Verbatim wording from the response

“• Development of Diabetes guidelines to support delivery of inpatient diabetes care by nursing staff”

Source location

2014-0134-Response-by-5-Boroughs-Partnership-NHS-Foundation-Trust
Page 4 · response
Published 25 March 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026