PFD report

Name not published · Prevention of Future Deaths report

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Issued 14 May 2015•Stoke-on-Trent and North Staffordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
5

Named on the report

Responses found
4

Of 5 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure to make detailed notes in detainees’ custody medical records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
  2. Lack of verbal consultation between medical practitioners and custody sergeants about detainee concerns and observation levels
    Part of recurring concern: Unreliable observation of people in custodyPart of recurring concern: Unreliable patient observation arrangements
  3. Insufficient targeted training on drug and alcohol-related risks in custody
    Part of recurring concern: Failure to ensure police custody staff are competent for safe custody-suite workPart of recurring concern: Failure to reliably recognise and respond to drug and alcohol withdrawal in custodyPart of recurring concern: Unsafe management of methadone treatment and intoxication risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Review Force Policy to incorporate the verbal medical consultation update requirement.

    Stated by Staffordshire PoliceStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2015.
  2. Action

    Plan and oversee the Staffordshire custody personnel training programme through the Custody Training sub-group.

    Stated by Staffordshire PoliceStated plannedThe respondent said that this action was planned when they made their response on 15 April 2015.
  3. Action

    Issue guidance requiring medical practitioners to provide custody sergeants with verbal consultation updates.

    Stated by Staffordshire PoliceStated completedThe respondent said that this action was complete when they made their response on 15 April 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Police forces must stipulate joint training in their contracts; the respondent cannot require it independently.

    Stated by G4S Care And Justice Services (UK) LimitedRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make detailed notes in detainees’ custody medical records

Wider context from the report

“1. That consideration be given to issuing guidance that whenever a detainee is attended upon by a medical practitioner there should be a verbal consultation between the medical practitioner and custody sergeant as to any issues of concern and the level of observations to be had for that detainee in addition to the medical practitioner making detailed notes on the detainee’s custody medical record. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of verbal consultation between medical practitioners and custody sergeants about detainee concerns and observation levels

Wider context from the report

“1. That consideration be given to issuing guidance that whenever a detainee is attended upon by a medical practitioner there should be a verbal consultation between the medical practitioner and custody sergeant as to any issues of concern and the level of observations to be had for that detainee in addition to the medical practitioner making detailed notes on the detainee’s custody medical record. ”

Is this part of a recurring concern?

Yes — Unreliable observation of people in custody; Unreliable patient observation arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient targeted training on drug and alcohol-related risks in custody

Wider context from the report

“5. That training should include targeted training on the risks and dangers of drug and alcohol abuse, including methadone intoxication and alcohol withdrawal, particularly if the detainee is likely to be in custody for upwards of 24 hours. ”

Is this part of a recurring concern?

Yes — Failure to ensure police custody staff are competent for safe custody-suite work; Failure to reliably recognise and respond to drug and alcohol withdrawal in custody; Unsafe management of methadone treatment and intoxication risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient training emphasis on correct observation levels

Wider context from the report

“3. That training should provide targeted emphasis on the correct levels of observation. ”

Is this part of a recurring concern?

Yes — Unreliable observation of people in custody.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of joint training exercises for medical practitioners, custody sergeants, custody detention officers and assistants

Wider context from the report

“2. That consideration be given to the provision of joint training exercises for medical practitioners, custody sergeants and custody detention officers and assistants. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to specify detainee observation levels precisely

Wider context from the report

“4. That consideration should be given to eliminating the phrase ‘continue observations at the current level’ and require that doctors and custody sergeants specify the level of observation precisely. ”

Is this part of a recurring concern?

Yes — Unreliable observation of people in custody.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Force Policy to incorporate the verbal medical consultation update requirement.

Verbatim wording from the response

“1. Guidance has been issued to all custody trained staff and our medical services provider, Nestor Primcare, to ensure that a verbal update is given by the medical practitioner to the appropriate Custody Sergeant following any consultation of a detained person by such a medical practitioner within the custody environment. This will be captured within Force Policy which is being reviewed currently, and tested through the monthly QA process already in place.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Plan and oversee the Staffordshire custody personnel training programme through the Custody Training sub-group.

Verbatim wording from the response

“2. A Custody Training sub-group has been created to oversee the training of all custody personnel. This sub-group will report directly to the Force Custody, Mental Health and Vulnerability Steering Group, which I currently chair. The first meeting of this sub-group will take place on Monday 8th June 2015, and will include the following personnel:”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue guidance requiring medical practitioners to provide custody sergeants with verbal consultation updates.

Verbatim wording from the response

“1. Guidance has been issued to all custody trained staff and our medical services provider, Nestor Primcare, to ensure that a verbal update is given by the medical practitioner to the appropriate Custody Sergeant following any consultation of a detained person by such a medical practitioner within the custody environment. This will be captured within Force Policy which is being reviewed currently, and tested through the monthly QA process already in place.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct custody officers and medical practitioners to record agreed observation levels and avoid non-specific continuation phrases.

Verbatim wording from the response

“4. Custody Officers and medical practitioners have been instructed to specify the agreed level of observation within the custody record and to avoid the use of such phrases as ‘I agree with the current observation level’ or ‘Continue observations at the current level’. This will be monitored within the monthly monitoring process and feedback provided where necessary.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider further training to supplement and enhance observation-level guidance.

Verbatim wording from the response

“3. Further guidance has recently been issued with regard to the correct levels of observation, although we will consider further training to supplement and enhance this guidance.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Secure force training on drug and alcohol risks, including methadone intoxication and alcohol withdrawal.

Verbatim wording from the response

“5. Training will be secured by the Force regarding the risks and dangers of drug and alcohol abuse, including Methadone intoxication and alcohol withdrawal. This will be built into the aforementioned training programme.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Examine opportunities to provide additional drug and alcohol risk guidance through an online learning management system.

Verbatim wording from the response

“5. As per response three above, G4S have and continue to provide mandatory first aid training to each of its custody officers as part of an initial induction training programme. The first aid training is taught over three days and includes (but is not limited to); Defibrillator and Advanced Airway training; training on Alcohol and Drugs (including associated risks). In addition, each of the custody detention officers is required to undertake a refresher first aid training course annually. Again training on the risks and dangers of drug and alcohol abuse will be taught during that refresher course. G4S will also examine opportunities to provide additional guidance via an ‘on line’ Learning Management System.”

Source location

2015-0138-Response-by-G4S1
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory custody-officer training on setting observation levels during induction, aligned with current custody guidance.

Verbatim wording from the response

“3. G4S always have and continue to provide mandatory training as regards setting the levels of observation to each of its custody officers as part of an initial induction training programme. That training was taught in conjunction with PACE and later (and now) also in conjunction with the Association of Chief Police Officers Guidance on the Safer Detention and Handling of Person in Police Custody 2012 (“ACPO”) and the College of Policing Authorised Professional Practice Guidance “APP”.”

Source location

2015-0138-Response-by-G4S1
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide mandatory first-aid induction training, including defibrillator, advanced airway, drug and alcohol risk training, with annual refresher training for detention officers.

Verbatim wording from the response

“5. As per response three above, G4S have and continue to provide mandatory first aid training to each of its custody officers as part of an initial induction training programme. The first aid training is taught over three days and includes (but is not limited to); Defibrillator and Advanced Airway training; training on Alcohol and Drugs (including associated risks). In addition, each of the custody detention officers is required to undertake a refresher first aid training course annually. Again training on the risks and dangers of drug and alcohol abuse will be taught during that refresher course. G4S will also examine opportunities to provide additional guidance via an ‘on line’ Learning Management System.”

Source location

2015-0138-Response-by-G4S1
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review Detention and Custody Authorised Professional Practice to consider guidance on medical practitioner–custody sergeant consultation, observation levels and detailed medical records.

Verbatim wording from the response

“1. That consideration be given to issuing guidance that whenever a detainee is attended upon by a medical practitioner there should be a verbal consultation between the medical practitioner and custody sergeant as to any issues of concern and the level of observations to be had for that detainee in addition to the medical practitioner making detailed notes on the detainees custody medical record.”

Source location

2015-0138-Response-by-College-of-Policing
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add advice to Detention and Custody Authorised Professional Practice requiring doctors and custody sergeants to specify observation levels precisely.

Verbatim wording from the response

“4. That consideration should be given to eliminating the phrase ‘continue observations at the current level’ and require that doctors and custody sergeants specify the level of observation precisely.”

Source location

2015-0138-Response-by-College-of-Policing
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain training standards that emphasise selecting correct detainee observation levels and direct users to Authorised Professional Practice.

Verbatim wording from the response

“3. That training should provide targeted emphasis on the correct levels of observation.”

Source location

2015-0138-Response-by-College-of-Policing
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police forces must stipulate joint training in their contracts; the respondent cannot require it independently.

Verbatim wording from the response

“2. Whilst G4S agree with HM Coroner that this recommendation is a sound and sensible suggestion, G4S can only operate within the remit of the contract as stipulated by Staffordshire Police (or other such police forces) and thus it would be for Staffordshire Police (or the other police forces) to stipulate that such joint training ventures should take place. Where that to happen, G4S would of course comply with that contractual stipulation. G4S will undertake to formally write to all of our contracting police forces to outline this recommendation and recommend this as best practice with G4S support.”

Source location

2015-0138-Response-by-G4S1
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing guidance and training already address drug and alcohol risks, withdrawal, and referral for medical assessment where concerns arise.

Verbatim wording from the response

“5. That training should include targeted training on the risks and dangers of drug and alcohol abuse, including methadone intoxication and alcohol withdrawal, particularly if the detainee is likely to be in custody for upwards of 24 hours.”

Source location

2015-0138-Response-by-College-of-Policing
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing training standards already emphasise the importance of correct observation levels and refer to applicable guidance.

Verbatim wording from the response

“3. That training should provide targeted emphasis on the correct levels of observation.”

Source location

2015-0138-Response-by-College-of-Policing
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Joint training is considered a local issue, with engagement of NHS partners suggested rather than College-led delivery.

Verbatim wording from the response

“2. That consideration be given to the provision of joint training exercises for medical practitioners, custody sergeants and custody detention officers and assistants.”

Source location

2015-0138-Response-by-College-of-Policing
Page 1 · response
Published 15 April 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Create a Custody Training sub-group to oversee training for custody personnel.

    Stated by Staffordshire PoliceStated completedThe respondent said that this action was complete when they made their response on 15 April 2015.
  2. 2

    Issue guidance on correct observation levels for detained people.

    Stated by Staffordshire PoliceStated completedThe respondent said that this action was complete when they made their response on 15 April 2015.
  3. 3

    Write to all contracting police forces outlining joint-training recommendations and recommending them as best practice with G4S support.

    Stated by G4S Care And Justice Services (UK) LimitedStated plannedThe respondent said that this action was planned when they made their response on 15 April 2015.
  4. 4

    Maintain training that directs staff to refer detainees with suspected drug or alcohol issues to healthcare professionals for medical assessment.

    Stated by College of Policing and DCC Nick EphgraveStated completedThe respondent said that this action was complete when they made their response on 15 April 2015.
  5. 5

    Maintain Authorised Professional Practice guidance on drug and alcohol risks, withdrawal and their significance in the custody environment.

    Stated by College of Policing and DCC Nick EphgraveStated completedThe respondent said that this action was complete when they made their response on 15 April 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Responsibility for the recommendation lies with Staffordshire Police and medical practitioners, so it falls outside the respondent’s remit.

    Stated by G4S Care And Justice Services (UK) LimitedOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Create a Custody Training sub-group to oversee training for custody personnel.

Verbatim wording from the response

“2. A Custody Training sub-group has been created to oversee the training of all custody personnel. This sub-group will report directly to the Force Custody, Mental Health and Vulnerability Steering Group, which I currently chair. The first meeting of this sub-group will take place on Monday 8th June 2015, and will include the following personnel:”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue guidance on correct observation levels for detained people.

Verbatim wording from the response

“3. Further guidance has recently been issued with regard to the correct levels of observation, although we will consider further training to supplement and enhance this guidance.”

Source location

2015-0138-Response-by-Staffordshire-Police
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to all contracting police forces outlining joint-training recommendations and recommending them as best practice with G4S support.

Verbatim wording from the response

“2. Whilst G4S agree with HM Coroner that this recommendation is a sound and sensible suggestion, G4S can only operate within the remit of the contract as stipulated by Staffordshire Police (or other such police forces) and thus it would be for Staffordshire Police (or the other police forces) to stipulate that such joint training ventures should take place. Where that to happen, G4S would of course comply with that contractual stipulation. G4S will undertake to formally write to all of our contracting police forces to outline this recommendation and recommend this as best practice with G4S support.”

Source location

2015-0138-Response-by-G4S1
Page 1 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain training that directs staff to refer detainees with suspected drug or alcohol issues to healthcare professionals for medical assessment.

Verbatim wording from the response

“Training emphasises that where there are any concerns about an individual due to suspected drug or alcohol issues, the detainee should be referred to the health care professional and a medical assessment undertaken.”

Source location

2015-0138-Response-by-College-of-Policing
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Authorised Professional Practice guidance on drug and alcohol risks, withdrawal and their significance in the custody environment.

Verbatim wording from the response

“5. That training should include targeted training on the risks and dangers of drug and alcohol abuse, including methadone intoxication and alcohol withdrawal, particularly if the detainee is likely to be in custody for upwards of 24 hours.”

Source location

2015-0138-Response-by-College-of-Policing
Page 2 · response
Published 15 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for the recommendation lies with Staffordshire Police and medical practitioners, so it falls outside the respondent’s remit.

Verbatim wording from the response

“1. This is a matter between Staffordshire Police and the medical practitioners and thus G4S have no comment to make as regards this recommendation.”

Source location

2015-0138-Response-by-G4S1
Page 1 · response
Published 15 April 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/5

Data last updated 7 September 2026