PFD report

Amanda Hesketh · Prevention of Future Deaths report

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Issued 17 Jun 2022•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Inadequate specialist input for patients prescribed multiple analgesics on repeat prescription
    Part of recurring concern: Unreliable access to specialist pain care for people with chronic painPart of recurring concern: Unreliable review and monitoring of repeat prescriptions
  2. Failure of GP practices with significant numbers of patients with complex analgesia regimes to engage practice pharmacists
  3. Lack of systematic review of patients receiving repeat prescriptions of multiple analgesics
    Part of recurring concern: Inadequate review of long-term medication usePart of recurring concern: Unreliable review and monitoring of repeat prescriptions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Provide support and set expectations for clinical pharmacists working in general practice.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 20 September 2022.
  2. Action

    Maintain a safety-netting system recording review dates and run monthly searches to identify new patients requiring inclusion.

    Stated by Donneybrook Medical CentreStated completedThe respondent said that this action was complete when they made their response on 20 September 2022.
  3. Action

    Use medicines-optimisation support to identify, categorise and prioritise patients receiving repeat prescriptions for multiple analgesics.

    Stated by Donneybrook Medical CentreStated completedThe respondent said that this action was complete when they made their response on 20 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    ICBs are responsible for commissioning specialist pain clinic services appropriate to their populations.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate specialist input for patients prescribed multiple analgesics on repeat prescription

Wider context from the report

“The court heard evidence from a General Practitioner as to difficulties patients encounter in accessing services from specialist pain clinics with lengthy waiting lists often being experienced. It is a matter of concern that patients being prescribed multiple analgesics continue to receive such medicines on repeat prescription with often with little or no specialist input; ”

Is this part of a recurring concern?

Yes — Unreliable access to specialist pain care for people with chronic pain; Unreliable review and monitoring of repeat prescriptions.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of GP practices with significant numbers of patients with complex analgesia regimes to engage practice pharmacists

Wider context from the report

“It is a matter of concern that GP practices who have a significant number of patients with complex analgesia regimes do not universally engage practice pharmacists to complement the knowledge of doctors and enhance the advice provided to patients. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of systematic review of patients receiving repeat prescriptions of multiple analgesics

Wider context from the report

“Notwithstanding the actions the practice has taken in response to Mrs Hesketh’s death, it is a matter of concern the partnership has yet to undertake or commission a systematic review of all patients receiving repeat prescriptions of multiple analgesics and formulate individual plans for each such patient; ”

Is this part of a recurring concern?

Yes — Inadequate review of long-term medication use; Unreliable review and monitoring of repeat prescriptions.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to formulate individual plans for patients receiving repeat prescriptions of multiple analgesics

Wider context from the report

“Notwithstanding the actions the practice has taken in response to Mrs Hesketh’s death, it is a matter of concern the partnership has yet to undertake or commission a systematic review of all patients receiving repeat prescriptions of multiple analgesics and formulate individual plans for each such patient; ”

Is this part of a recurring concern?

Yes — Unreliable care-planning processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide support and set expectations for clinical pharmacists working in general practice.

Verbatim wording from the response

“In relation to your concern about General Practices engaging with practice pharmacists, you may wish to know that this Government has provided a high level of support and expectation in relation to pharmacists working in General Practice. Across England, General Practices are working together in Primary Care Networks (PCNs). One aspect of PCN work is supporting patients with structured medication reviews (SMRs), which are one of the PCN service requirements that commenced during 2020/21. Clinical pharmacists are best placed to carry out these reviews, and the Additional Roles Reimbursement Scheme (ARRS) provide PCNs with full reimbursement for clinical pharmacists amongst a variety of other roles.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 20 September 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain a safety-netting system recording review dates and run monthly searches to identify new patients requiring inclusion.

Verbatim wording from the response

“8. Safety netting has been put in place to ensure the various risk groups will always be reviewed going forward - collating each patient’s last review date and their next review date. Searches will be run every month to identify any new patients who will need adding to this group.”

Source location

Response from Donneybrook Medical Centre
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use medicines-optimisation support to identify, categorise and prioritise patients receiving repeat prescriptions for multiple analgesics.

Verbatim wording from the response

“1. We have utilised the help from the Medicines Optimisation Team at the GMICB (previously CCG) to assist, categorise and prioritise patients receiving repeat prescriptions of multiple analgesics.”

Source location

Response from Donneybrook Medical Centre
Page 1 · response
Published 20 September 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ locum agency staff while pharmacist recruitment is ongoing.

Verbatim wording from the response

“9. The practice will recruit a pharmacist who will support this work and while the recruitment is ongoing locum agency staff will be employed.”

Source location

Response from Donneybrook Medical Centre
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Limit prescription durations according to risk category and automatically arrange GP review when prescriptions become due.

Verbatim wording from the response

“7. A plan has been put into place to introduce a limitation on how many months prescriptions can be given before a patient’s next review; this is 3 months in the red priority, 6 months in the amber priority and 12 months in the green. Once a review is due the prescription clerk will highlight this then an appointment will be automatically made with the GP for further review.”

Source location

Response from Donneybrook Medical Centre
Page 2 · response
Published 20 September 2022

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit a pharmacist to support the medicines-management work.

Verbatim wording from the response

“9. The practice will recruit a pharmacist who will support this work and while the recruitment is ongoing locum agency staff will be employed.”

Source location

Response from Donneybrook Medical Centre
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review patients on the red, amber and green priority lists, including checking previous reviews and recording required follow-up dates.

Verbatim wording from the response

“4. In addition, all patients identified in the search who have already had a review within the last 12 months will be checked, quality of the review and any instructions or call backs noted. If necessary they will be added into the Red/Amber/Green urgency categories for a”

Source location

Response from Donneybrook Medical Centre
Page 1 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

ICBs are responsible for commissioning specialist pain clinic services appropriate to their populations.

Verbatim wording from the response

“Finally, it is within the remit of ICBs to commission services within their geographical area including specialist pain clinics and NHS England expects that ICBs commission appropriate pain clinic service provision to meet the needs of the population they serve.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 20 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

PCNs are responsible for workforce planning and delivering medication reviews; commissioners investigate and enforce breaches of PCN obligations.

Verbatim wording from the response

“PCNs and their constituent General Practices are responsible for planning their workforce to fulfil their obligations under the PCN service requirements. Additionally, the DES specifications state that a PCN is required to offer and deliver a volume of SMRs determined and limited by the PCN’s clinical pharmacist capacity, and the PCN must demonstrate reasonable ongoing efforts to maximise that capacity. Further, where a PCN has been identified as potentially breaching the obligations within the service requirements, commissioners should undertake any necessary and appropriate investigation and contract enforcement action.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 20 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026