PFD report

Mellin Beard · Prevention of Future Deaths report

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Issued 17 May 2019•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Significant reliance on agency nurses for ward staffing
    Part of recurring concern: Unsafe reliance on agency staff for clinical staffing
  2. Failure to provide timely referrals for discharged patients requiring community nursing services
    Part of recurring concern: Failure to provide timely and adequate follow-up after dischargePart of recurring concern: Unreliable referrals to district nursing services
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. Action

    Trial alternative staffing roles, including Registered Nurse Associates.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 28 July 2019.
  2. Action

    Recruit and retain newly qualified nurses through coordinated recruitment and preceptorship support.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.
  3. Action

    Track missed-referral incidents and escalate identified trends or themes through divisional meetings for timely action.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Missed referrals are not considered common, based on team experience, incident review and evidence from the referral service.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Significant reliance on agency nurses for ward staffing

Wider context from the report

“2. The Ward Manager of Ward 31 confirmed in her evidence that, at the time of the care provided to Mr Beard, there was only one permanent substantive registered nurse working on the ward, with the vast majority of shifts being fulfilled by agency workers; Whilst the Ward Manager gave evidence of significant improvements to recruitment and retention of nursing staff on the ward, and of additional actions her and her team have introduced to promote consistency amongst agency staff, it is a matter of concern that there is still significant reliance on agency nurses (with the financial and continuity of care implications which can arise from that) within the Trust. ”

Is this part of a recurring concern?

Yes — Unsafe reliance on agency staff for clinical staffing.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely referrals for discharged patients requiring community nursing services

Wider context from the report

“1. A member of the Trust’s community nursing team gave evidence to the effect that it was ‘common’ not to receive timely referrals in respect of patients who were discharged from hospital and required community nursing services. Whilst it was apparent from the evidence before the court as a whole that this concern does not relate solely to patients who have been receiving in-patient care at Tameside General Hospital, and that some improvements have been made with the introduction of an e-discharge system, it is a matter of particular concern that this problem continues to subsist at the Trust in particular due to the integrated care model as between acute and community services the organisation purports to espouse; ”

Is this part of a recurring concern?

Yes — Failure to provide timely and adequate follow-up after discharge; Unreliable referrals to district nursing services.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Trial alternative staffing roles, including Registered Nurse Associates.

Verbatim wording from the response

“• Trialling of alternative roles such as the Registered Nurse Associate;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit and retain newly qualified nurses through coordinated recruitment and preceptorship support.

Verbatim wording from the response

“I am also able to assure you that we do a lot of work to recruit newly qualified nursing staff. Our recruitment team works in connection with our Preceptorship Team, who are responsible for the training and education of our trainee nurses, to ensure the transition from trainee to qualified is a smooth process and involves securing a permanent post with the Trust. Since September 2018 we have retained 39 newly qualified nurses, which is an improvement from our position in September 2017, when we retained 32 newly qualified nurses. We expect these figures to continue to rise given the work being done by our teams.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Track missed-referral incidents and escalate identified trends or themes through divisional meetings for timely action.

Verbatim wording from the response

“In addition to reviewing individual incidents, which are raised when a missed referral is identified, these incidents are tracked by relevant services and any trends or themes are looked for to ensure these are quickly identified and addressed. Any trends or themes that are identified are highlighted to the relevant divisions in their regular divisional meetings so that appropriate steps can be taken to address them in a timely manner.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advertise nursing vacancies through NHSJobs, recruitment websites, Trust systems and social media.

Verbatim wording from the response

“The Trust is an active partner in the Greater Manchester-wide Nursing Leadership Workforce and Recruitment work. We run ‘Recruitment Open Days’, which have increased in frequency and are now occurring each quarter. To prepare for these days and to ensure high attendance numbers, the Trust advertises these events on Social Media and websites such as NHSJobs, LinkedIn, Indeed, and the Trust's recruitment website, TRAC, which is a system that is used by close to 90% of all Trusts. During these Open Days prospective employees meet with teams they are interested in joining and have a tour of the site to see what the working environment is like. We make every effort to engage them and support them from the start on what is hopefully a long career with the Trust. I am happy to”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Tighten referral processes while migrating from fax machines to electronic communication systems.

Verbatim wording from the response

“Given we are still working towards moving onto the electronic system, we have taken steps to tighten our processes in the meantime and are currently working through our strategy for the removal of all fax machines and the migration to electronic communication systems.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Attend regional college job fairs and university open days to promote Trust employment opportunities.

Verbatim wording from the response

“We are also attending college job fairs and university open days in the Greater Manchester area to discuss employment opportunities with the Trust.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Recruitment and Retention Action Plan with executive and workforce oversight.

Verbatim wording from the response

“In addition, since 2016 the Trust has been working to improve our registered nurse retention rate. At that time, the Trust was contacted by NHS Improvement who offered targeted support to improve our retention rate for registered nurses, as the Trust was in the lower quartile of performance. Since then, the Trust has managed this issue via a Recruitment and Retention Action Plan, with outcomes being reviewed by the Executive Management Team and the Workforce Committee. Although our involvement in this support programme has now finished, we continue to measure performance and associated outcomes.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve vacancy filling and roster forecasting using recruitment and electronic rostering systems.

Verbatim wording from the response

“• Reducing time for fill for vacancies, aided by TRAC recruitment database;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Move all Trust referrals to District Nurses onto an electronic portal.

Verbatim wording from the response

“As part of our investigation into your concern, discussions have been held with the Head of Nursing, Community Adults, the Service Director and Lead Nurses of the Trust's Intermediate Tier Services, and the Team Lead for SPOC in relation to ongoing improvements in the District Nursing referral process. I am happy to inform you that we will be moving onto an electronic portal for all referrals to District Nurses made within the Trust. Once this has been running for a while, we will investigate the potential for non-Trust agencies to also use this portal for referrals, as we receive a high number of referrals from care homes.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run quarterly recruitment open days for registered nursing posts.

Verbatim wording from the response

“The Trust is an active partner in the Greater Manchester-wide Nursing Leadership Workforce and Recruitment work. We run ‘Recruitment Open Days’, which have increased in frequency and are now occurring each quarter. To prepare for these days and to ensure high attendance numbers, the Trust advertises these events on Social Media and websites such as NHSJobs, LinkedIn, Indeed, and the Trust's recruitment website, TRAC, which is a system that is used by close to 90% of all Trusts. During these Open Days prospective employees meet with teams they are interested in joining and have a tour of the site to see what the working environment is like. We make every effort to engage them and support them from the start on what is hopefully a long career with the Trust. I am happy to”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 3 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring retention performance and take proactive steps to support future improvement.

Verbatim wording from the response

“Although we have seen success in the past 12 months, we will continue to closely monitor retention performance and take pro-active steps to ensure future success in this area. I hope to have assured you of the ongoing efforts made by the Trust to recruit and retain registered nursing staff.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce clinical incident reporting for missed referrals to support investigation, learning and training.

Verbatim wording from the response

“Further, whenever a missed referral is identified by any member of staff, they have a responsibility to raise a clinical incident report so that the matter can be investigated. District Nurses have continuously reinforced the importance of a robust incident-reporting culture so as to ensure further incidents can be prevented and appropriate learning and training can take place to keep patients safe.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use onboarding and staff-recognition schemes to support nursing staff retention.

Verbatim wording from the response

“• Starting on-boarding sessions, to engage with staff who have joined the Trust;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen exit interviews, career-development conversations and internal transfers to improve nursing retention.

Verbatim wording from the response

“• Strengthening the Exit Interview process, with earlier notification/intervention;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Design and deliver a preceptorship programme for newly qualified nurses.

Verbatim wording from the response

“• Designing and delivering a Preceptorship programme for newly qualified Nurses;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Missed referrals are not considered common, based on team experience, incident review and evidence from the referral service.

Verbatim wording from the response

“As mentioned above, we have made enquiries to assist you in understanding more fully if missed referrals are ‘common’. A meeting took place at the beginning of June with the Trust's entire group of District Nursing Team Leads and their Matron at which a discussion was had regarding the regularity of missed referrals. The consensus was very much that this was not a ‘common’ or regular occurrence from their professional experience. A review of all incidents detailing a missed referral from March 2018 to March 2019 was completed. This review found that a total of eight missed referrals were identified in this twelve month period. A rate 0.67 missed referrals per month is not considered to be ‘common’ by the Trust. Enquiries were also made with the Trust's Single Point of Contact [SPOC], which is a Trust service that receives and triages all referrals to District Nurses trust-wide.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 2 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bank and agency nurses remain necessary for safe operations, with consistent deployment, local induction and communicated performance expectations considered sufficient safeguards.

Verbatim wording from the response

“As you may know, Bank staff are employees of the Trust who take on shifts in other areas of the Trust, when the need arises. These employees are familiar with Trust policies and procedures and can therefore facilitate a consistent treatment environment for patients, even if they are not always on their usual ward. Further, efforts are made to ensure that when Agency staff are used, the same individuals are used consistently in the same areas. Again, this is to ensure continuity of care and to ensure that these individuals are familiar with the way the Trust operates.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 5 · response
Published 28 July 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Provide an acclimatisation programme for Assistant Practitioners new to their roles.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.
  2. 2

    Map training opportunities to clinical roles through a Clinical Skills Matrix.

    Stated by Tameside and Glossop Integrated Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 28 July 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide an acclimatisation programme for Assistant Practitioners new to their roles.

Verbatim wording from the response

“• Acclimatisation programme developed for Assistant Practitioners new to role.”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Map training opportunities to clinical roles through a Clinical Skills Matrix.

Verbatim wording from the response

“• Mapping training opportunities to clinical roles via a Clinical Skills Matrix;”

Source location

2019-0157-Response-by-Tameside-and-Glossop-Integrated-Care-NHS-Trust
Page 4 · response
Published 28 July 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026