PFD report

Keith Hodson · Prevention of Future Deaths report

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Issued 18 Apr 2023•Herefordshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to provide appropriate senior oversight of patient assessment
    Part of recurring concern: Failure to provide effective senior clinical oversight of patient care
  2. Inadequate monitoring following triage
  3. Delays in communication with next of kin
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Submit the reviewed triage and escalation policy.

    Stated by Wye Valley NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 April 2023.
  2. Action

    Increase the substantive establishment of Band 6 nurses to strengthen Emergency Department leadership and support.

    Stated by Wye Valley NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 April 2023.
  3. Action

    Provide specialty doctors with enhanced departmental oversight and leadership training through the rolling training programme.

    Stated by Wye Valley NHS TrustStated completedThe respondent said that this action was complete when they made their response on 20 April 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Existing clinical streaming, Manchester Triage, electronic tracking and Band 6 oversight are relied on as safeguards for Emergency Department triage.

    Stated by Wye Valley NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide appropriate senior oversight of patient assessment

Wider context from the report

“(3) I am advised that on occasion appropriate senior oversight does not occur, this is required to identify when a patient has not been appropriately assessed. ”

Is this part of a recurring concern?

Yes — Failure to provide effective senior clinical oversight of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate monitoring following triage

Wider context from the report

“Evidence given at the Inquest identified: The Ambulance crew pre-alerted A and E, but the patient was not triaged using the Manchester Triage System, resulting in missed opportunities to identify the patient’s clinical priority. There was subsequently inadequate monitoring. The degree of timely candour with the family is unclear and clarification is required in this regard. It is acknowledged that delays of substance occurred prior to attendance at A and E, but this increases the importance of early assessment and triage procedure. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in communication with next of kin

Wider context from the report

“(5) Communication with the next of kin appears not to have occurred in a timely fashion. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to consistently adopt an appropriate triage system in Accident and Emergency

Wider context from the report

“(1) I am advised that an appropriate Triage System is not always adopted in practice at Accident and Emergency. (2) Without the adoption of a Triage System taking place escalation of care cannot meaningfully take place. ”

Is this part of a recurring concern?

Yes — Unreliable emergency-department triage.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in responsible sign-off of S.I. reports

Wider context from the report

“(4) S.I. reports are not signed off in a timely fashion by a responsible individual. ”

Is this part of a recurring concern?

Yes — Unreliable completion and receipt of incident review reports.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Submit the reviewed triage and escalation policy.

Verbatim wording from the response

“We would like to provide you with a full written triage and escalation policy (which are currently being reviewed in any case as part of our normal processes) by Friday 14th July 2023 if you would find that acceptable.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the substantive establishment of Band 6 nurses to strengthen Emergency Department leadership and support.

Verbatim wording from the response

“Specialty doctors have received enhanced training on departmental oversight and leadership and this is repeated in their rolling training programme. Furthermore, we have increased the establishment of Band 6 nurses who are employed substantively to provide more consistent senior leadership and support to the department.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specialty doctors with enhanced departmental oversight and leadership training through the rolling training programme.

Verbatim wording from the response

“Specialty doctors have received enhanced training on departmental oversight and leadership and this is repeated in their rolling training programme. Furthermore, we have increased the establishment of Band 6 nurses who are employed substantively to provide more consistent senior leadership and support to the department.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the senior doctor rota to increase substantive Emergency Department staffing.

Verbatim wording from the response

“The Trust has a departmental electronic patient record, which is a visual tool that can be reviewed by senior staff both on site and remotely. This highlights the patients NEWS (National Early Warning Score), triage, streaming status amongst other information and can be seen by all staff with access to the tool. During the day there is consultant cover in the ED from 08:00 until 19:00. After the hours of 19:00, there is an on-call function and there are clear instructions for staff to follow if they require the on-call consultant. Band 7 senior sisters/charge nurses provide ED support from the hours of 08:00 until 20:30. Overnight the department is overseen by a Band 6 Nurse in Charge and middle grade doctor cover. Since this case, the senior doctor rota has been amended leading to an increase in substantive staff on duty.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Emergency Department triage and escalation policy.

Verbatim wording from the response

“We would like to provide you with a full written triage and escalation policy (which are currently being reviewed in any case as part of our normal processes) by Friday 14th July 2023 if you would find that acceptable.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing clinical streaming, Manchester Triage, electronic tracking and Band 6 oversight are relied on as safeguards for Emergency Department triage.

Verbatim wording from the response

“The ED at Wye Valley Trust (WVT) utilises clinical streaming, as recommended by NHS England and the Royal College of Emergency Medicine for patients attending the department. This consists of a rapid assessment by a senior clinician within 15 minutes of the patient presenting and has two objectives. Firstly, to identify patients who are unwell and require immediate clinical input (similar to that of traditional triage). Secondly, to commence an appropriate plan and determine the best location for ongoing specialty care when required. The secondary objective reduces the time taken to provide urgent care to those critically unwell and is an improvement on the traditional triage model. At times of very high demand, however this aim cannot always be met and therefore as a clinically acceptable backstop the nurse based, Manchester Triage system is used.”

Source location

Response from Wye Valley NHS Trust
Page 1 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Serious incident report completion and closure are jointly owned by the Trust and ICS, with final sign-off assigned to the ICB.

Verbatim wording from the response

“The Trust takes the investigation and production of serious incident reports very seriously. The length of time the investigation takes depends on multiple factors such as complexity, the number of clinicians involved and whether an independent opinion is required. The Trust endeavours to have all reports completed in a timely fashion and apologise if this is not always the case. SI reports have a designated investigating officer who is responsible for collating information, collecting statements or speaking with staff and writing the report. This involves collating the learning points to avoid similar incidents in the future. This report is then sent for divisional sign off by the divisional leads. Once the division approve the report this is then sent for executive sign off.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing electronic monitoring, consultant cover, on-call arrangements and senior nursing and medical oversight are relied on to address senior supervision.

Verbatim wording from the response

“We have addressed this in (1) above but please find below a more detailed explanation.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Arrange engagement with the recipient concerning changes to the serious incident process under the national patient safety strategy.

    Stated by Wye Valley NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 20 April 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange engagement with the recipient concerning changes to the serious incident process under the national patient safety strategy.

Verbatim wording from the response

“With the implementation of the national patient safety strategy, the SI process will change significantly and we will be engaging with you to discuss these changes during the next month.”

Source location

Response from Wye Valley NHS Trust
Page 2 · response
Published 20 April 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026