PFD report

Natalie Zara HUNTER · Prevention of Future Deaths report

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Issued 18 Dec 2018•Isle of Wight

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Insufficient out-of-hours mental health/Crisis staffing
    Part of recurring concern: Insufficient mental health service capacity for timely patient carePart of recurring concern: Insufficient safe staffing and senior cover out of hours
  2. Failure to provide timely Discharge Summaries to GPs
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable hospital discharge processes
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Establish a Medical Director-led workstream to improve the quality and timeliness of discharge summaries.

    Stated by Isle of Wight NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2019.
  2. Action

    Conduct an in-depth review of discharge summaries and communications to GPs following relevant mental health contacts.

    Stated by Isle of Wight NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2019.
  3. Action

    Prepare and secure approval for a business case developed with the CCG and local authority for a revised out-of-hours care model.

    Stated by Isle of Wight NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient out-of-hours mental health/Crisis staffing

Wider context from the report

“5. During the course of the live evidence I heard from ████████, Service Manager for Community Mental Health Services at the Isle of Wight NHS Trust, in connection with the lack of sufficient numbers of out-of-hours mental health or Crisis staff which are available across the Isle of Wight. His evidence (which has since been supplemented by up-to-date figures), was that the team currently comprises of 11.1 full-time equivalent Band 6 mental health staff members, but it really requires 15.74 full-time equivalent appropriately qualified staff members which would necessitate 4.64 full-time equivalent additional staff to be funded and recruited in order to be able to offer a full and effective service. 6. The evidence was that there are currently insufficient funds in order for a full complement of out-of-hours mental health/Crisis staff to be deployed which is affecting the way in which the Mental Health service operates and delivers care to those who need it out-of-hours. 7. Accordingly, I have concerns that those who are vulnerable with mental health issues and who need to be seen out-of-hours are currently not in receipt of an adequately staffed out-of-hours mental health provision. ”

Is this part of a recurring concern?

Yes — Insufficient mental health service capacity for timely patient care; Insufficient safe staffing and senior cover out of hours.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely Discharge Summaries to GPs

Wider context from the report

“1. Natalie HUNTER’s GP, ████████ gave live evidence about Miss HUNTER’s 18 previous serious attempts to take her life. During the course of his evidence he referred to the lack of Discharge Summaries from the Isle of Wight NHS Trust. He said it is not uncommon for a Discharge Summary not to be sent to a GP’s practice by the IOW NHS Trust, or if it is sent, for it to be sent very late after the patient has been discharged from the Trust. 2. ████████ raised concerns about this as the Discharge Summary should contain details of why the patient was admitted; what care they received during their time at the IOW NHS Trust; what medication they were prescribed, and whether such medication was intended to be continued; and whether there were going to require ongoing care/treatment as a result of this admission/treatment. 3. If no Discharge Summary is received, it has a big impact on the care that GPs are able to offer to their patients and the continuity of care which is needed, particularly in relation to mental health input. 4. On several occasions, ████████ had been unaware of the nature of the admissions (which were almost all linked to her serious suicidal attempts) – and significantly the ongoing risk of further attempts on Miss HUNTER’s life as he had either not received a Discharge Summary or had received it too late for it to have any meaningful input into Miss HUNTER’s care. ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Failure to communicate clinically important information reliably between care services; Unreliable hospital discharge processes.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a Medical Director-led workstream to improve the quality and timeliness of discharge summaries.

Verbatim wording from the response

“The Trust fully accepts that there have been issues with discharge summaries across the organisation, and confirms that a work stream lead by the Medical Director is in place to improve the quality and timeliness of the discharge summary.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 1 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct an in-depth review of discharge summaries and communications to GPs following relevant mental health contacts.

Verbatim wording from the response

“The action plan sets out the expectation that Mental Health Services will conduct an in depth review of the current situation and include the quality of other communication that is sent to GPs to inform them of patients contact with the services.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 1 · response
Published 14 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and secure approval for a business case developed with the CCG and local authority for a revised out-of-hours care model.

Verbatim wording from the response

“• A Business case has been prepared in collaboration with the CCG and local authority, and has been signed off by the Mental Health Divisional Board and Quality Committee. This will change the model of care for the single point of access, the community mental health team and result in the creation of a new wellbeing service. The aim of the new model is to improve access, responsiveness and quality of 24/7 service provision.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Map communication processes with staff groups and develop a standard operating procedure or flowchart.

Verbatim wording from the response

“• The backdrop – process mapping with all staff groups and from this a Standard Operating Procedure (SOP)/flowchart will be developed.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Evaluate the most effective approach to providing safe 24-hour cover.

Verbatim wording from the response

“• The service is constantly evaluating the most effective way to provide safe 24hr cover.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present discharge-summary audit outcomes at Trust quality forums to share learning.

Verbatim wording from the response

“• The outcome of the audit will be presented at quality forums across the Trust to share the learning from this evidence”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit discharge-summary quality, including admission reasons, care received, and medication reviews or changes.

Verbatim wording from the response

“• An audit into quality of discharge summaries to ensure they contain the reason for admission, care and treatment received during the episode of care and detail of any medication review or changes.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use formal teaching sessions with junior doctors to embed learning from the discharge-summary audit.

Verbatim wording from the response

“• The audit will be led by a Consultant Psychiatrist and will engage Junior Doctors at formal teaching sessions to ensure that learning outcomes are embedded.”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fill staffing vacancies with bank and agency cover to provide a 24-hour site-based service.

Verbatim wording from the response

“• All staffing vacancies have been filled with bank and agency cover to ensure there is a 24 hour site based service (not deployable).”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Reinstate Mental Health Services within the Ambulance Department’s central hub.

    Stated by Isle of Wight NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinstate Mental Health Services within the Ambulance Department’s central hub.

Verbatim wording from the response

“The immediate actions which have been taken include:”

Source location

2018-0392-Isle-of-Wight-NHS-Trust
Page 2 · response
Published 14 May 2019

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026