PFD report

Daniel Williams · Prevention of Future Deaths report

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Issued 24 Sep 2019•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to deliver the fundamentals of care on a general gastrointestinal ward
    Part of recurring concern: Failure to provide fundamental personal care and welfare
  2. Failure to extend C. difficile case investigations to transferring wards
    Part of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Revise the C. difficile investigation process to assess and investigate relevant prior wards occupied within the preceding seven days.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.
  2. Action

    Embed Fundamentals of Care standards through staff training, induction education and competency assessments covering core care, hygiene, infection prevention, fluids and nutrition.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.
  3. Action

    Conduct weekly quality rounds across Gastro Medicine and Surgical Directorate wards to review patient safety and experience and escalate staff concerns.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to deliver the fundamentals of care on a general gastrointestinal ward

Wider context from the report

“2) The nursing care which Mr Williams received on this general gastrointestinal (GI) ward was found - by an internal Trust investigation which took place sometime after Mr Williams' death following a request by myself - to be "deficient in delivering the fundamentals of care". ”

Is this part of a recurring concern?

Yes — Failure to provide fundamental personal care and welfare.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to extend C. difficile case investigations to transferring wards

Wider context from the report

“4) Although I found at inquest that the presence of c-diff was not relevant to how Mr Williams ultimately came by his death I have residual concerns with the potential under investigation of c-diff cases within the Trust from what I was told about the process which is triggered on discovering the presence of c-diff. 5) At Mr Williams' inquest I was told that c-diff infection is a potentially fatal infection. Consequently it is a regulatory requirement that hospitals trusts carry out a clinical case review whenever c-diff is found in order to determine whether it was linked to any "lapses of care" in the care and treatment of the patients. 6) I was told that what should happen following the collection of a positive sample is that an alert is sent to the infection control nurse when this distributes the mandatory infection control data collection form to, inter alia, the ward on which the patient is currently. That ward - and that ward alone - then investigates focussed on identifying "any significant deviations from best practice..." including in the following categories: deficiency in environmental cleaning, deficiency in hand hygiene and / or deficiency in antimicrobial stewardship. What is not done however, is if the respective patient has recently been transferred from another ward, the investigation does not extend to the conditions on the transferring ward. 7) In this case it was the transferring ward where there were found to have been failings in delivering the fundamentals of care and about which the family had raised significant concerns at the time. The only reason these failures were highlighted was that an investigation was undertaken following a pre-inquest review on 26 September 2018 at which the family raised concerns that Mr Williams had died as a result of a c-diff infection contracted as a result of poor nursing care. The extent of the Trust's investigation was limited as it was conducted significantly after the event. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the C. difficile investigation process to assess and investigate relevant prior wards occupied within the preceding seven days.

Verbatim wording from the response

“The Trust’s c-diff Action Group, under the chairmanship of Dr Simon Goldenberg, has reviewed the Trust’s c-diff investigation process as a result of Mr Williams’ death.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 5 · response
Published 5 November 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed Fundamentals of Care standards through staff training, induction education and competency assessments covering core care, hygiene, infection prevention, fluids and nutrition.

Verbatim wording from the response

“The Trust launched its Fundamentals of Care standards (‘the standards’) in April 2018. Following its inception, members of staff at the Trust have received training on the standards and I am satisfied that they are now embedded into the nursing practice on both Page Ward and Northumberland Ward. All new members of staff at the Trust receive education and training in relation to the standards as part of the Trust’s specialised induction programme. Staff are also required to complete a competency assessment document which includes assessments around hygiene; infection prevention and control; fluid management and nutrition. All nursing staff on the GI unit, as part of their ongoing development, are required to complete competencies which include getting the basics of the core correct and delivering excellent fundamental care.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 3 · response
Published 5 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly quality rounds across Gastro Medicine and Surgical Directorate wards to review patient safety and experience and escalate staff concerns.

Verbatim wording from the response

“The Trust’s Directorate Management Team (‘DMT’) is committed to ensuring that fundamental care is the cornerstone of our practice; this is not just within nursing care but also across the wider multi-disciplinary team. Quality rounds take place weekly which are led by the Clinical Director and Head of Nursing; these endeavour to review both patient safety and patient experience on all wards in the Gastro Medicine and Surgical (‘GMS’) Directorate. The Trust has found that engaging with the clinical teams in this way enables its DMT to clearly interact with staff members and offers a forum for staff to voice any concerns they hold. In addition, it allows the Trust’s DMT to support staff with challenging situations (e.g. an operational issue, a staffing issue or a patient with complex needs) that require escalation.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 3 · response
Published 5 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Page Ward staffing by one whole-time-equivalent senior nursing assistant on both day and night shifts.

Verbatim wording from the response

“A Trust wide establishment review takes place twice a year to determine whether the current staffing levels meet the needs of our service. Workforce Key Performance Indicators are considered (such as: vacancies, sickness and statutory and mandatory training) as well as planned staffing numbers against actual staff numbers. The workforce establishment review in 2018 highlighted the need to increase the numbers of senior nursing assistants on Page Ward in order to support the effective delivery of fundamental care. These posts have now been recruited into and the staff are now in place on Page Ward. Staffing has therefore increased by 1 whole time equivalent senior nursing assistant on both the day and the night shift on Page Ward.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 4 · response
Published 5 November 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Review the GI Unit nursing education and training programme, including wound care and collaboration with tissue viability nurses.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.
  2. 2

    Deliver a specialised induction programme providing new GI Unit nurses with practice-development support and supervision.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.
  3. 3

    Train nurses in charge to recognise when staff are struggling to deliver effective care and support them accordingly.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.
  4. 4

    Provide continuing GI nursing development programmes and specialist wound and stoma-care education for nurses and nursing assistants.

    Stated by Guy'S and St Thomas' NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 5 November 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the GI Unit nursing education and training programme, including wound care and collaboration with tissue viability nurses.

Verbatim wording from the response

“The patients who we care for on Page Ward are some of the most complex patients within the Trust and many of them have significant comorbidities. In recognition of this, and following the Trust’s investigation into the care and treatment received by Mr Williams, the Trust has reviewed its Education and Training Programme which is provided to the nurses who work on the GI unit. This programme includes education related to wound care and training on how to work in collaboration with our tissue viability nurses. In addition, the Trust’s specialist nurses within the stoma team work closely with the nurses on Page Ward in order to educate and support them, on an on-going basis, to deliver specialised wound care to patients with complex abdominal wounds and often multiple stomas. The stoma team is also utilised to support our patients and the nurses within the critical care environment.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 2 · response
Published 5 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a specialised induction programme providing new GI Unit nurses with practice-development support and supervision.

Verbatim wording from the response

“The Trust has created and delivered a specialised induction programme for all our new starters assigned to the GI unit. This programme is led by a practice development nurse to ensure that all new nurses on the GI Unit receive the support and supervision required to deliver expert nursing care. As part of the GI unit nursing team’s continual development, the Trust provides a Band 5 nurses development programme and a development day for the GI unit’s nursing assistants. This is specific to the Trust’s GI speciality and includes a session with the stoma team which focuses on wound and stoma care.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 3 · response
Published 5 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train nurses in charge to recognise when staff are struggling to deliver effective care and support them accordingly.

Verbatim wording from the response

“Our registered nurses who carry out the Nurse in Charge role on a given shift also receive education and training in order to sufficiently equip them to recognise circumstances when a member of nursing staff might be struggling to deliver effective nursing care and to support them accordingly.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 3 · response
Published 5 November 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide continuing GI nursing development programmes and specialist wound and stoma-care education for nurses and nursing assistants.

Verbatim wording from the response

“The patients who we care for on Page Ward are some of the most complex patients within the Trust and many of them have significant comorbidities. In recognition of this, and following the Trust’s investigation into the care and treatment received by Mr Williams, the Trust has reviewed its Education and Training Programme which is provided to the nurses who work on the GI unit. This programme includes education related to wound care and training on how to work in collaboration with our tissue viability nurses. In addition, the Trust’s specialist nurses within the stoma team work closely with the nurses on Page Ward in order to educate and support them, on an on-going basis, to deliver specialised wound care to patients with complex abdominal wounds and often multiple stomas. The stoma team is also utilised to support our patients and the nurses within the critical care environment.”

Source location

2019-0309-Response-by-Guys-and-St-Thomas-NHS-Trust
Page 2 · response
Published 5 November 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026